I am writing this review in hopes that the management will read it.
I have been coming to this bar for the last 8 months with my boyfriend. We usually come to play pool with the regular patrons, but most recently they re-started karaoke on Saturdays. The karaoke scene is pretty competitive, as there are a number of places in San Jose that do Saturday night karaoke. But, we liked coming here because there wasn't a huge wait and most of the time no singers would sign up.
This past weekend, I went into Courts about 12:38 am, driving from South San Jose. I made a decision to come here because I knew there would not be a long rotation to sing and I just wanted to get out of the house. When I arrived, the karaoke girl greeted me with a hug, and another patron said there weren't very many singers. She had a pad of paper, which was unusual, because the weekend prior she was writing song requests on her arms.
I put my name down for 2 songs, just in case she had other people come in and sign up. And there were "3" names above my name. (I was sober and don't usually drink if I am singing)
After 3 singers had sung, another girl sang, and then another girl. So, the 3 singers that were on the list above my name, plus 2 more, which means 5 people. I looked over at the Karaoke VJ, who's name I don't know, I just know she's kinda all over the place. She says "I'm sorry sweetie" I mouthed to her that I had driven very far to come there and I could have gone to the 49er. And she puts the mic up to her mouth and announces "then you should have gone there". The guy next to me says "the niner only takes cash". I explained to him that I don't drink when I sing and that this is not the FIRST time this same karaoke hostess has dismissed me singing. She saw us having a conversation and comes over to me. She says that she is sorry but a lot of people came up to sing. I said to her "you have a list of names, I was number 4 on the list, so how are these other people singing before me?" She continues to say that she was just given a lot of people and she didn't know what to do. I told her "what is the purpose of having a list if you aren't going to use it?" She said, "they were before you." I told her, "I am sober, I haven't had one drink and maybe you aren't paying attention cause you are doing other things, but it's about integrity." She didn't like hearing that very much, which really was amusing, because I was just telling her like it is. She then says "well, if you have a problem you should tell me." I said "I will let the management know." Then she says, "you should come and talk to me instead of spreading it all around the bar. I saw you talking to people." I spoke to the man sitting next to me who continued to call her a "liar" in Spanish. I didn't speak to the bartenders or any other patrons. I'm pretty annoyed with this because this is not the first time she's behaved unprofessionally. I'm not sure if anyone else has pointed out that she is super intoxicated when she does the karaoke hosting, she usually is running back to her station when songs end because she is doing "other things". If they need someone to host this bar, I'd be willing to do it for free if they want someone who takes this seriously. Just because this is a dive bar, doesn't mean they have to have a bad reputation for bad customer service.
The bartenders are great to me. (Thus the 3 stars) Megan, Josh... I love them! But this Saturday karaoke thing is going to keep me away because of the lack of respect I am getting from this Karaoke VJ. It's pretty unfortunate because I used to enjoy coming to this place for karaoke. I guess I will need to find another Saturday spot. read more