Update 12/17: After spending almost two years dealing with this accounting department, or lack…read morethere of, they have still been completely incapable of submitting the the secondary insurance (supposedly an "IT issue") and continue to tell me I owe nothing, but then sending random amounts to be collected to a collection agency. Now it's $938.70. This company is insane. I cannot recommend enough not doing business with them or you will be dealing with them for years. A Nightmare with Discovery's Billing and Leadership While my son's medical treatment was acceptable, my experience with Discovery's administrative and financial departments has been an unmitigated disaster. For nearly two years, I've been relentlessly trying to get them to submit a claim to my son's secondary insurance. Despite countless emails and phone calls, I've been met with an endless cycle of excuses, including claims of missed emails, misdirected communications, and empty promises of escalation and follow-up within 24 hours--promises that were never fulfilled. This gross incompetence has resulted in me paying approximately $3,000 out of pocket. To compound this frustration, Discovery inexplicably sent a fraudulent charge of over $400 to a collections agency. When I disputed this erroneous claim, the collection agency itself confirmed that Discovery verified the amount was invalid and ceased their collection efforts. It's clear that Discovery's insurance billing, accounting practices, and overall leadership are severely dysfunctional. Their operational failures have caused significant financial strain and immense personal frustration.

Very traumatic experience. The therapists gaslight, lie and scroll phones during sessions. I was…read moregaslighted and experienced abusive behavior from therapists. I had to record therapist interaction to try and understand why I felt more traumatized than when I started. Billing is a joke and you can't get any support to share your experience with operations. The therapists have no accountability whatsoever and show little interest in their jobs.

I've known Amie for many, many years now both professionally and personally. I supervised her…read morewhere we worked for a period. Before she had her MFT, it was clear she was meant to be a therapist. She is naturally warm, compassionate, and caring with high emotional intelligence. She is a gifted therapist and a wonderful human being!

Where do I start this pretty lady is amazing and the best of the best! My wife has been seeing her…read morefor over 6 years. Then we started to see her as a couples therapist. I know weird why would I have not picked someone that doesn't know nothing about my wife and I. Well for me it was better this way. I felt like if something was wrong or wasn't going well in my relationship I can explain it to her and she would understand better because she has already been working with the Wifey. She would have a better understand of what I was talking about. What I love about Mrs. Amie is that even thou she wasn't my therapist to start with she has never pick sides or favor one more then the other. About 1 year ago my boo and I had to relocate to the Bay Area and this had been super hard for both of us but more I feel for me since I had to give up everything that took me years to build. That being said I was getting really really depress but being about to still have Amie as my therapist and couple therapist. I truly feel like she has saved my life. Now I don't mean that I was going to kill myself now. But she has help me not be down in the gutters. I'm so happy to say that thanks to her and the phone and face time I still get to see her or talk to her once a week. Of if you are looking for someone that is kind, careing, super smart, warm, cute to look at, honest, but most of all amazing. This pretty lady is your answer! You won't regret it. I promise you!

Just spent the day communicating with the administrative staff here to request some knowledge about…read moretheir facilities, types of treatment, and if they accept my health insurance. They completely wasted my time. Corrine (not sure if that's how you spell it) had told me she would verify my benefits when I asked if this facility accepts my insurance and proceeds to call my provider for something that's not there. I had said I have a therapy referral and she proceeds to lie to me and tell me that it's all I need to attend the IOP program here. Why waste my time? I need help from a mental health provider. I don't need my time wasted. She then transfers me to the medical benefits line (?) to get the NPI number. I get transferred, ask for the number, get questioned a few times why I need it, get placed on hold, and then get told Chase will call me back. What's up with you guys? If you don't know transfer to someone who does. That alone was extremely off putting.

I called today to request information Stephanie was very helpful and answered all my questions she…read moresaid someone will call me back to provide me with information. Nicole Richter called me and was very rude yelling at me because I was asking questions and she said the clinical director denied my son. I told her she was extremely rude and I hung up . She then text me to try to clean her attitude up. Nicole Richter is very unprofessional and need to reconsider her position

My son said he reached out to her numerous times and she never replied, which is disappointing…read morebecause she seems like the right kind of therapist for him.

Contacted this provider several times in several different ways over the last month and I was never…read morecontacted. Update: I've never received anything from you and nothing here states you're not accepting new clients not even your voicemail but thank you for responding to this review.

I started seeing Patrick in 2017 because I was doubting my own thoughts and unable to trust my own…read morefeelings. I needed someone to talk with and not burden my family or friends with lengthy complaints. He helped me to see what I can and cannot control. And the things out of my control - I can accept it or move on. This took some time to implement but it has brought me great inner peace. Since then, I have learned to take time for me and my needs so that I am able to support others. He is a trusted supporter that will listen without judgement. I have been pleased with his therapy and would recommend him.

So, Daybreak was good until they let me therapist go without notifying me. She was great and I had…read morebeen seeing her for about a year. I showed up for my normal appointment and they had the therapist tell me that was her last day. That alone I thought was very unprofessional. In addition, I was charged for that session which we spent most of the time discussing what would be our next steps. Fortunately, my therapist ended up at another firm, so I was able to continue to see her. She's fantastic but I would not go back to daybreak because of the way treated my therapist and me.

Jeffrey provided a combination of couples and individual counseling to us for approximately five…read moreyears. He helped us through some very challenging situations while always maintaining a focus on strengthening our marital relationship. While always supportive, he wouldn't hesitate to call us out if we got off track. Jeffrey provided us with the tools necessary to maintain a healthy and respectful relationship. His approach is very straightforward and interactive. He does not lecture and shares information in an impactful and engaging manner.

He is absolutely one of the most sincere and caring therapists that I have ever met! He's an expert…read moreat cutting to the chase and zeroing in on the real issues! A+ He cares!!

I've been seeing Ariel since June and I'm so happy and thankful to have met her! Ariel is genuine,…read morefirm, and easy to talk to. During our sessions, I feel that she carries herself in a very welcoming and chill positive vibe, which I love about her. Ariel has always been so accommodating and flexible when scheduling an appointment to meet with her. I am also appreciative when she gives me a confirmation text before we meet the next day even though I have it in my calendar already. It's definitely those little things that matters! Honestly, it was really hard for me to understand and tell myself that I needed a little help, mentally. I was terrified in reaching out to any therapist, but I'm so glad I reached out to Ariel! I love how I can freely have a conversation with her without any judgement, move from topic to topic, and know that she can keep up with my thoughts and emotions plus help me sort it all out. I have shared some heart felt, deep and meaningful conversations with Ariel that I'm so relieved to be able to get it off my chest. I definitely feel that since our first session in June, Ariel has been by my side to help me open up, grow, heal, and learn to love and accept myself. She literally my cheerleader supporter but more chill vibes than perky haha. It really means a lot and I'm so proud of the progress we have made so far. I hope for others that are reading this as well, they will have the courage to reach out to Ariel and get the help they need. It's okay to ask for help. I'm so happy I did and reached out to Ariel. Healing is such a beautiful thing. (:

Ariel! Thank you for being you! so thankful to have met you. You are such a safe space & truly…read morehave made a difference in my life! Cheers to peace, love & healing. Forever grateful for you!

This place and again excuse my language but this place is asss honestly how are you guys gonna tell…read moreme that your gonna give the help my daughter needs and get my hopes up for my daughter I been calling and emailing you guys and you guys reached out saying to enroll already so you guys could put my daughter and to last minute get a email not a call a email today saying to get service else where this really unprofessional and disgusting of you guys to get mine and my daughter hopes up

Sae is wonderful. If ever I have a client or friend in need of an MFTI in the LB area she would be…read moremy go to person. She is patient and understanding and passionate about her work. Being "real" and down to earth is an important asset as a Therapist. She has all that and more going on. Highly recommend.

It's hard to find a good listener who can respond with just the right approach. Sae knows how to do…read moreboth. She's attentive, listens closely and always remembers my story. She knows when to put things to me gently and when I really need to hear something straight to the point. Sae has helped me through some difficult times when somebody with a different approach probably would not have been as capable. Most importantly to me, we can laugh about life over a cup of coffee, so it feels more like I'm talking to a friend who understands.

Finding mental health support has been hard. But with them, it feels very comforting. I don't feel…read morerushed when talking to them. They listen and it feels like she cares. Sometimes I need more sessions and they make it possible. Thank you guys for the support.

I've been coming to EmpaTIa for a few months now and it's probably the best place I've come for…read moretherapy. It shouldn't be a stigma to get mental help. As a young male Hispanic I've always felt as I need to hide it but the truth is we don't. They've made it convenient for me to do it virtually from my safe haven that I call home. No judgements, very professional, and time accommodating. Just great therapist all around.