I popped in this greeting card store because I got a coupon for a free wallet!! Coupon Queen strikes again! Score! The wallet was super cool, a full size Aztec design retailing for $14.99, thanks Counts Hallmark! We were given a promotional fortune cookie upon entry, inside was another coupon for in-store discounts! The salesperson was very friendly and hospitable guiding us to various departments. My friend and I then browsed the store (hey, the coupon is how they get you in, but it's a good marketing strategy) and found that this is much more than a greeting card shop. My friend purchased a cute garden flag, they some nice choices. Need a nice gift for someone? This store has a great selection of mugs, stationery, jewelry, figurines, toys, collectibles, candles, scarves, ornaments, gourmet candy and more. It's well stocked with gift bags and wrapping too. (The gift wrap was a little high priced, I usually get mine at the dollar store). Hallmark is well, the hallmark of the greeting card industry. They set their standards high and this store definitely lives up to that name. It has my stamp of approval. The additional items we bought were 20% off with my coupon (this is how we do it!) so we felt satisfied with our visit! The cashier read more

Such a friendly staff!! More than just a Holiday season destination, you can also find the most beautiful and unique gifts. They have something for managed and interests read more

The old women at this store simply have no clue how to check out customers. Do not waste your time or money at this location. Waited several minutes and then people.behind me where checked out at a closed register. VERY IRRITATED. read more

The customer service here wasn't very good. I asked if there was an ornament of the year for Hallmark because I heard that might be something Hallmark has in their collection of ornaments. Both ladies behind the counter stared at me like I was stupid and didn't answer very politely with their body language. Also while I was shopping for Christmas ornaments, there was another employee on the floor completely spread out so I was unable to look closely at their ornament collection. I tried to quickly find what I needed and left. I probably won't be back to this location. And it's a shame because hey have shut two Hallmark store locations down where I live. read more

Every time I go in the store, the staff is so impersonal, unfriendly and never helpful. They act like they are doing me a favor by being open to sell me a card. Today they were out of gold stickers and refused to let my 5 year old use the restroom for fear something would fall on her in the stockroom. They suggested I go to the bar next-door... I will not be coming to this Hallmark ever again. read more

Rude staff would not change a $20 for $5s after i spent quite a bit on cards. I won't be going back ever -- too bad

I went into this hallmark store on pump road and they were not the friendliest people. Im trying to find a birthday card for my husband I guess being in thee 3 min was to long for them and i couldn't get to the register fast enough for them so they started turning all the lights off while im searching for a card, why wouldn't they just tell me they were closing rather than being disrespectful? An of course the young girl had a smirk on her face as im walking out... There's no need to be rude to customs especially in this area word gets around.... read more

I have been a loyal Hallmark customer for about 20 years (got my own Hallmark card at 12 years old) and I have never had so many awful experiences at a Hallmark store. I have received attitude from the girls employed there on several occasions, but not all the time. I have walked out of there more than once without buying something. A watch my husband bought me from there died after only a few months. They have quite a bit of clothing and other items but not as much Hallmark merchandise as you would think. Today really got to me though. I walked in, grabbed the item I wanted and went to pay and I handed them a $5 off $10 coupon as well as a $2 reward certificate. I was told I could not use them together because the $5 coupon stated you "could not combine it with any other coupons or offers". I explained that I had actually worked at a Hallmark in previous years and that corporate doesn't classify the reward certificates as a coupon they consider them basically as a gift certificate and that I could in fact use them together. They even called the manager over and she told me the same thing. I tried to explain the corporate rule again and she basically said that was incorrect. I didn't buy anything and I called the corporate line and spoke with someone. Without explaining what happened in the store I asked if they consider the reward certificates coupons, he said no they are considered a gift certificate or almost as cash. I asked then could I combine it with a coupon, I read the terms from the coupon and he told me yes it could be combined. I called back to the sister store in Hampton and asked if they had a store policy that they wouldn't accept a coupon with a rewards certificate and she said yes. I explained how corporate sees the certificates and she simply said that wasn't how they were explained to them (with a fair amount of attitude thrown in). I don't care how far I have to drive, I won't be giving the franchise any more of my money. read more

My daughter and I bought a Hallmark Ornament there. It was her choice but was unaware of another ornament that she really wanted. We took it back unopened a few days later to pick up the ornament she wanted that we had shipped to that store since they were out. The woman at cashier claimed they could not refund the ornament "corporate policy" not theirs. Bad idea. I wrote corporate and was told that it was the franchise stores policy. I will never shop at that store again. read more

I walked in there today, many cards seemed missing or in the process of being moved. Granted, at least two workers were in the process of stocking Father's Day cards, but this was at 1pm...seems like the change-over would be more appropriate closer to opening or closing. The most displeasing part, however, was that one of the workers was complaining on a phone call in the middle of the store, then complaining when she hung up, then criticizing the worker 2 for not doing her job right. That prompted worker 2 to say she was just trying to help and that next time she wouldn't be so kind. To that, the first worker told worker 2 she should be on her lunch anyway. This is the kind of a conversation that belongs in a corner of the store or a back room, not one of the main card aisles--even if I am the only customer in the store. I used to love going to this card store years ago (and Hallmark stores in general), but lately I've had better luck with Target and Kroger. read more

Went in store today to exchange a seasonal item but was told that the owners don't allow that. My receipt did say no refunds on seasonal but I just wanted a different size of the same, but could not do it. I must say every time I shop there the workers are not very friendly. I think I will shop at cards art instead since they are very friendly and their cards are half the price of Hallmark. read more