My wife and I love their breakfast. I've had a burger once and it was really good, but other than that it's always breakfast. The food is never an issue, it's always delicious and the quantity is good for the price.
However, there are two main waitresses there that I know of, and one or maybe two others that I rarely see. My wife and I have always been served by the two regular waitresses, and you get a very different experience depending on who you get.
The younger one, and I can't remember her name right now, is amazing. Super friendly, funny, interacts with you, and is on top of things, even when busy. If you have her, it's a 5 star experience all the time. I don't remember her name cause we haven't had her in quite a while.
The other, older lady, who remains nameless because she's never told us, is the complete opposite. Unfortunately we have been getting her a lot these last few times we've gone in, including today.
I get it, they were packed when we got there. Sunday morning, church folks. She got me my first drink that probably would've filled the glass had I got ice, which I asked for none so at least she got that right. She fills it up and doesn't wait for the foam to die down before bringing it, and she doesn't fill it at an angle to let the foam pour out as she's filling it up. I didn't say anything. Not that I had time to even if I wanted to. She put the drink down and sped off. She did the same when she brought my wife's drink a minute later.
We decided what we wanted and had to wait another ten minutes for her to come take the order. By that time I had finished my drink. She came back five minutes later to get my empty cup. My wife told her to get me two to save her the trouble, cause I drink a lot. She brought back two, and the one had even less in it than before. That's the picture I included. You can see the other behind it, and it was actually full.
After our 5 star food came, which she dropped off by damn near actually dropping it, like she'd rather throw it at us, we never saw her again. She never came to check on us, see how the food was, give us our check, nothing.
When we were done I stood at the register waiting. The youngest waitress today was one I've never had. I told her I never got my check. She went to the counter where all the checks were and looked for a moment, gave up, and began serving her customers again. Then she had the waitress we love help her look, but they didn't find it and continued serving. My waitress continued rushing around, though by that point the place had cleared and she didn't have to rush, but she didn't bother coming to cash me out.
An older, sharply dressed man, maybe a manager, maybe the owner, walked up to the grill with eggs and began getting ready to cook but he looked at me, and I looked at him, and he didn't do anything but continue to set up. He would look down, then back at me. Never came over.
Finally after standing there for 5 minutes, the girl who was helping me came back and apologized saying she couldn't find it. Yeah, I saw.
I didn't leave a tip. I haven't done that because of bad service in a long time. Well over ten years, maybe 15. Every server deserves at least a dollar, right? Well, I'm kinda done tipping bad service. We've tipped her before and hated doing it. Not now. The next time I go, if our waitress isn't working I'm leaving. And if she is I'm going to ask her what section she's got. But I will go back. The food is too good. read more