I'm honestly pretty disappointed because aesthetically this coffee spot is super cute, especially for all my rawr XD cuties out there. For reference, I had a service appointment for my car down the street at 12:30, and the time stamp on my number/receipt said 12:05, which was plenty of time to get everything sorted in theory. When I ordered, the girl at the register seemed nice, and given that I hadn't been there before I asked for her opinion on the "day old" scone. She didn't have any strong opinion either way, but suggested that it would be better warmed up anyways; I agreed, took my number, and within 5 minutes or so I had my drink, which was surprisingly quick given how busy they were. Quick side note: I ordered the ube latte - it was okay, but nothing to write home about. Strong coffee itself, but definitely has a slightly bitter aftertaste. As for my scone though, it sat in the little oven for another 20 minutes, while my bestie went on her break, I'm guessing. Now, I worked in food service from 2017-2023, so I TOTALLY get forgetting an item or overlooking an order - it happens, especially during a rush over the weekend. At 12:20, I put myself back in line to be respectful because the other employee who was doing the food/cashier looked at the scone every time he passed by getting other people's orders, and it just stayed chilling in the oven; I get to the front of the line to the cashier again at 12:26, and as opposed to getting any acknowledgement or "I'll be right with you," he goes about making a drink, giving other people their food, restocking their take-out containers, and then stops to remark to his coworker about "I don't mind being busy, just not everyday." Still don't get acknowledged until he comes back to the register a couple minutes later, so at this point, I'm not even mad or anything, just kinda over it and in a hurry to leave. I ask for a refund politely because I have an appointment and my foods been sitting for a while now. My bestie is back at this point, and to make an already unfortunate experience more fun, the guy can't help me and tells my bestie that I need a refund. Glorious. So she apologizes, and I'm like "it's all good, no worries." Now, back when I worked in food service, if I, as an employee, messed up and a customer asks for a refund, you offer the food/item anyways, and the customer can decline if they would like. I was not looking for free food, the refund would have been fine with me, and I was more than happy declining; what sent me for a spiral though was my bestie then says "yeah, I promise they really are better warmed up though," turns around takes the scone out, looks back at the point of sale, and is like "okay your all set - have a good day." No offer to take the food. I stood there for a second a little perplexed because at any of my other food service jobs if I messed up because I didn't remember a customers order, didn't communicate and tell my coworkers who an order was for when leaving for my break, and also didn't at least offer the item to the customer, my manager/owner would have stepped in and done so anyways, then given me a thorough lecture on the importance of communication and customer service. I'm not saying this is the worst customer service experience ever, but the lack of communication that's apparent even as a customer is very obvious and is really unfortunate because I don't think it'd take someone else like me as a former food service worker to notice. I most likely won't be coming back, as I'm big on first impressions when it comes to any food service place, but hope this helps someone when considering your bevvy options, or at the very least provides some small amusement! :) read more