Eidt to add: the hotel did try to reach out, but didn't leave a voicemail, and when she called back…read moreagain, she left a voicemail, so I was able to talk to someone and get some resolution, but they did try to reach out via email and she wasn't able to send it.
The highlight of the trip was the golf course and their excellent guest service, along with Patrick at the outside golf course bar.
We arrived and learned we didn't get the correct room with any kind of view, and the ski lift is broken. I bought the trip insurance but I don't think it covers disappointment.
The whole place is CASHLESS. Trying to buy a hot dog on the golf course was annoying as her internet wasn't working, but thankfully she let us play through and pay for it on our way back by on the 13th hole.
The only place for dinner Wednesday was Seven Devils. You have to have a credit card to buy a beer and you have to pour it yourself, and pay for the warm foam. It's a ripoff. There was a kid sitting at the actual bar. We each had the chicken gyro that had overcooked, dry, stringy chicken thighs. Our server said she loved them but usually got steak. That option wasn't on the menu and no offer to fix it when we said the chicken was bad. Our beer was supposed to be charged to our gift card, but they charged it to our credit card.
Rendezvous was supposedly open Thursday but we were told we probably wouldn't get reservations and we went into Donnelly to eat instead. At the "resort", the pizza place, the diner, and midway restaurant all closed. Didn't check the creamery. Most of the shops seemed closed. They advertise it as a resort with dining and shopping but that isn't the reality.
There is no where for a sit-down breakfast. The coffee shop has breakfast sandwiches that are served on a soggy English muffin or plain bagel with no bagel upgrade option as they come premade and are reheated in a toaster over. Since our room water is brown, I wanted a coffee hopefully made with better water and real cream. The website says it's 99 cents for drip but when you get there it is $2.99 for drip.
Our floor is sticky and dirty, which is especially frustrating since we pay so much for cleaning. I can't walk barefoot.
The clock on the oven started flashing in the middle of the night, after I thought I had set it, and nothing seems to work to set it correctly. I had to cover it with a towel.
We set our thermostat to 68 before we left for golfing and dinner, and our room was 74 when we got back and it has a funny smell, like flooring chemicals or something. Tried to turn it down our first night in the middle of the night and couldn't get it to work right then either. It seems very finicky.
Our toilet runs constantly but doesn't make noise, just wastes tens of gallons of water a day.
There is a dog that barks every time we come and go, but thankfully it is quiet at night.
I have emailed the check-in office about all of it and have not heard back. I tried to call and there was no answer. I requested a partial refund and have not heard back either.
For two nights our room (studio, not a suite), with no view, brown water, and a funny smell with a toilet that runs all the time was about $650 with fees. Our golfing with club rental was about $460. We spent a lot of money here and expected a whole lot more than what we got for over one thousand dollars in costs.
Also, there is no where to buy bottled water after 7 pm. Sevin Devils gave me some in to go cups from the soda gun, but it had the same tint as our room water. I did find a water bottle filler that had a filter and the water looks clearer.