Every time we've been, we have had great service and food. We waited until the "new restaurant" craze faze was over. It seems like they have better organized staff from your earlier reviews. We will definitely go again. read more

Have not been here for almost two months, because the last time was such a disappointment. Came in tonight before 6 pm waited almost 45 minutes for food and it arrives with just two pork chops on a saucer, because they were out of baked potatoes just like the last time. I might not have been as disappointed if they had informed me before my food was delivered. The manager said he would take the potato off the bill, but he said that last time too and it didn't happen. Will not be coming to this location again for awhile, maybe they will get it together soon!? read more

The food is consistently good. I love their Fried Green Tomatoes. I work near this location and have gone about 5-6 times. I plan to return frequently. They have great lunch specials and healthy options that are a little less "home cooking" but also the delicious comfort food that so many people enjoy. They have the Dr. Pepper cake which is amazing, but they also have this butter cake that comes with drizzled caramel and it's so yummy! The service can be a little hit or miss but it's been fine for the most part. read more

Called in an order to be picked up at the wylie location. They never put the order in the system. How rude. The manage just said sorry.

I had the fish and chips, and was pleasantly surprised! The fish was crispy and cooked perfectly, and the fries were crisp and salty! Worth the trip for sure! read more

Well, first off I wish I had read the reviews before my visit. We went in the afternoon missed the lunch, there were only about 8 active tables. Order chicken fried chicken and chicken fried steak, both were soggy as if just coming out of a microwave! I was about 3/4 finished with my lunch when the waitress came over and removed my plate from under my hand that was holding a roll! When I complained stating I was still eating, she say well she had touched my plate so now it belonged to her! The service was terrible! Will not be back! It is more than just poor management, and new people working a new job, this place just has no limits to their bad manners. read more

The 10 oz NY steak was extremely dry, thin, and burnt. It was essentially $15 for a piece of bad beef jerky. The other meals were okay but expensive for portion sizes. Service was slow; our bread refill didn't come out until we were finished with our food. Never again. read more

Stood at the front while a waiter looked at us and turned away like he didn't see us. Finally had to put my hand up and start waving to get anyone to come over and seat us. Then after we were seated, read the whole menu and then the waitress starts to clean off the table next to us without acknowledging us and walks off, still no drinks or a hello from any of the wait staff. This is at 3:00 in the afternoon, no big crowd in there. Will not darken their door again. Worst service ever! No service at all. read more

Great service & excellent food! Well for sure come back when looking for a good priced meal. Keep up the great work CP crew!

We experienced dinner at the Wylie location for the second time this evening. Being the evening before Christmas Eve, business was brisk and the restaurant was out of chicken and dumplings and rolls and other food items that we were considering, but the food was, nevertheless, scrumptious. A very bright spot was our server, Karen W. Karen was very attentive to our needs and most apologetic on behalf of the store regarding food items that were sold out. Karen's interaction with us verbally and her appearance put us at ease right away. It was a very enjoyable time. read more

Food and service is average. They had over 30 people working the front of the restaurant, most were however milling around and talking to each other by the bar instead of working. Beer coolers were almost empty and very dirty. I was hoping for a better dining experience. read more

I don't ever leave a good yelp review but I just had to after having the chicken fried steak and a nice manager boy named Kevin. He recommend the chicken and took his time out of his busy schedule to talk to an old lady. Really good food, even better service! Thank you and we will be back. read more

This place is a joke. It's near our home and we like the food (when we get it) so we keep giving it another chance. Not really sure why. Our last few visits have been absolutely terrible. It would surprise me that anyone would return had they had the same serve we have. There is NO teamwork. No one is proactive. Every seems very under-trained and they always have new employees. They have been on a wait the last 2 times we were there with half their tables empty. Tea refills are a thing of the past. After 1 hour we left after not having gotten our food. Another time we left after 25 minutes because we had only gotten our drinks and couldn't locate the waiter to take our order. My husband went to go ask a manager for help (she was busy closing out tickets at the To go counter, very important when your restaurant is on a wait and every single server clearly needs help) and she walked off and asked some girl to help us, but she never came by. Unbelievable. Don't waste your time. read more

My family and I have been to this location 3 times in the past two months. The food is very good, however, the service makes it an overall bad experience. The last time my husband and I, both got sandwiches for lunch. I bet we waited a good 45 minutes to an hour for our food to come out of the kitchen. I was constantly having to track down my waitress for drink refills. The shift manager finally came over and explained that my husbands burger was "raw'. Wha? I hope that it was raw when you started cooking it an hour ago!!! I think our order got lost or something. No food was comped. Service was way too slow. Always slow service. Food OK. Tired of this place already. They need to learn how to speed this up and waiting staff needs to be more attentive to drinks and tables. read more

Went there for lunch today and ordered the chicken fried chicken. Service was fine, that's not my issue. I guess because I came in at lunch I was automatically served the lunch portion aka a child's plate. It was basically a chicken strip covered in gravy, a small scoop of mashed potatoes and about 20 pieces of fried okra. This was my first time visiting so maybe I didn't know that you have to specify you would like the adult size meal. The waitress offered to get me the bigger portion but I did not want to wait. It was good, just not filling at all. I'll probably be back, but if you are hungry like I was, make sure you say you want the dinner portion. read more

We had to try this out at least once. We will never be back. Everything besides the cheese sticks were cold. Got the skillet cornbread and the butter wouldn't even melt, rolls were cold. Chicken tortilla soup tasted like a can of veggies. The chicken fried steak was chewy. The server was not good at all, had to get someone else to refill our drinks. Was going to tell manager but what good would that do? Save your money, you aren't missing anything. read more

Service is so bad at this location. DO NOT ORDER TO GO. They have messed up every order I have placed. Tonight they forgot my sides and the staff do not care about customers. read more

I want to like this new Wylie restaurant, but I just can't! I've tried it twice in the first week it has opened and I truly hope they get it together and start making food that tastes like food should. Everything about this restaurant is RUSHED. Again, I know they are new and training. The food is just barely okay. Nothing tastes like a chef who cares is making it. First lunch was fried pickles, meatloaf, a blob of mashed potatoes so dense it nearly broke my fork and canned green beans. Dessert was good - Dr Pepper Cake. The service was rushed and my friend literally had her fork in her hand, going down for a bite of cake when the waitress asked if she could take it away. Dinner tonight was my much awaited chicken and dumplings (bland and mushy), salad which was fine, good black eyed peas and good broccoli rice casserole. Not kidding, wait staff tried to clear our table so many times that I finally said no one is touching anything! I said this tongue in cheek, but meant it. A waiter told us that they are not allowed to go back in the kitchen without clearing at least a plate and implied that he had been sent out to the dining room to collect dishes so they would have enough. I repeated back to him that they were running out of dishes and he said yes!!! I will compliment the hostess station folks. They do a great job managing a very busy hostess stand. read more

We went on a Friday night and the wait was long but once we were seated, Mary M did a great job taking care of us. We will be back.

All the food is made fresh daily. The staff is friendly, especially Allie and Jasmine! They always take care of me when I come in for lunch.

2nd and probably last time here. 45 minutes to get food, run out of bread during lunch, drinks go in-refilled, staff is inattentive to the table. Really disappointing. read more

First and last visit to this place ... food was horrible and over priced. The server was ok ... forget our order twice ... I guess that's why there was no wait to be seated at a prime time on Friday night. read more

This place is awesome great food and staff is great as well fast service. The bread is delicious as well. Took our friends here and they went home craving it read more

I have been to many Cotton Patches on the area and this chain has always been a favorite. But this location is not only the worst CP i have been too, but one of the worst restaurants.. It seemed like everyone that worked there was fresh of the street and never worked at a restaurant. Service was bad and very slow. Took 20 minutes to get rolls. It was over 30 minutes to get salads and we have to keep reminding them. Then the orders come out wrong and they were cold... Just terrible all the way around read more

Great first time. Food was good, came out fast. Drinks were super on point. Best part of the experience was Noah, great server! And being a chef I usually hate all Front of house, but he was fantastic! read more

Watch your food. They don't care. They think we are all stupid. Check our their self-produced video. Experience is a repeat over and over every time. Service is slow and sub-par, kitchen is slow as dirt, and the manager tonight like most times was clueless. Waste of time. Went next door and got our meal in less than 10 minutes and was actually much better. Cotton Patch in Wylie will continue to fail and eventually will drop off to no business. Have seen it time and time again. Also the culture at this restaurant and poor attitudes is reflected in this video that they themselves posted. Just found it by doing a simple Google of Cotton Patch Wylie. Wow! They think we are stupid. Same Bar Tender, same assist Manager-Lamar, and others are still working at this place. Watch your food. They don't care, we are all stupid apparently. Video is here: https://www.youtube.com/watch?v=_05YACDjtrI Suggest that if you are thinking about eating at this place, reconsider. You more than likely will be hugely disappointed. Tonight, ordered chips and salsa, 18 minutes later they try to give it to us only to tell us that it would be another 20 minutes for our food. Chips and Salsa, 18 minutes to throw some chips on a plate, spoon some salsa into a bowl, wow... and almost 40 minutes to get food... Had them take chips back after the chips sat on the shelf to be delivered for 5 minutes... and expected our meal to be plated and delivered. Were told it would be another 20 minutes before we would have our food. Based on the experience that would mean 45-50 minutes. We gave up and just left. Waste of time, very disappointed and definitely have given up on Cotton Patch in Wylie. Manager was clueless and wanted to argue with me. Acted like 18 minutes shouldn't have been a big deal for chips and salsa. Wow! Even the cheapest and slowest of places can get some chips and salsa out pretty quick. And then to add to that, he said, oh and your food was next, it would be only another 20 minutes if we could wait. Wow! Again the manager tonight, 9/30, 8:30PM CST, acted like the amount of time it would take was no big deal and I should be happy about it. They did try to offer a peace offering, wanted to send coupons to us for our trouble. Been there done that. Use them and you just get as frustrated as you are at the time they offer them. When businesses resort to giving away their product, there is a huge problem. They were not busy, had numerous tables open. The managers all seemed more focused on the food and kitchen instead of working the floor. The kitchen was slow. They were plating the orders about every 15 minutes. Manager tonight was nice enough, but absolutely clueless. Tried to argue with me and acted like I should be happy with what I was getting in the time frame we were supposed to get it. All I can do is just shake my head. read more

Very nice restaurant. Service was pleasant and food was delicious. Calm environment. Two thumbs up

Wife, I and our two toddlers are new in area. We met the General Mgr weeks earlier. We kept our promise, accepted her Invite - the food are crazy good. Fantabulous! The waiter, Mary M. Is awesome and so friendly. The kids love her. Great folk. read more

I'm not a fan of southern food places, but this is by far the best of the bunch. Service is always good and it is spotless. The food is good but not great. I would go 3.5 stars but that wasn't an option. read more

Eaten here twice - the first experience was good - food was excellent as was the service - one of the best beer battered fish fry I have tasted - light, crunchy and the fish was flaky. The second time was a disappointment - the servers appeared stressed and not having a good time - just overwhelmed. Food was okay but nothing outstanding and one of our entrees was delivered way late - it was comp'ed by the manager so that was nice. Reading the other reviews it appears they are having difficulties starting up. My guess with our experience in differing food quality is related to the kitchen staff not being consistent. Will keep an eye on the reviews for an uptick before returning. read more

I'm updating my rating to reflect the customer service I've received since my previous post. I received a call from the GM who had made multiple attempts to get in touch with me and to her credit, kept trying until she reached me. She sent me a certificate to come try them again so we did. This time, I ordered the pot roast and hubby ordered the salmon. My regular size pot roast was a very good amount and was a decent pot roast. The carrots and potatoes that came with it were- eh. Tasted like they'd been sitting there awhile and the carrots were pretty withered up, but thankfully there weren't many anyway. Hubby said his salmon was good, though slightly pink inside still. He also got the sweet potato fries and they were good, I got the baked squash and it was really good. Joel G was our server and was EXCELLENT! Perfect service from him! So between the server and the GM, I felt like I had to up my rating. Bad food experiences will happen, to me it's how you handle it afterwords and both of them made it a better experience. Thank you! read more

Cotton Patch Cafe - Southern Near Me - Wylie, Texas

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My husband and I tried Cotton Patch for a 2nd time...and for the last time tonight. So tonight, we thought we'd try one more visit. It's so disappointing. The restaurant facility is new and nice with so much potential. We arrived at 7:45 pm on a Thursday night. Parking lot was fairly full. We both ordered chicken fried steak, mashed potatoes, green beans. Steak was good, still can't beat Babes. Potatoes were runny. Green beans were ok. Big disappointment is that for an hour our server apologized multiple times about the rolls saying they would be out shortly. We never received rolls during one hour+. No one else was being served rolls either - only cold cornbread. We asked 3 times for rolls. I felt bad for the server, she was continually apologizing for food delay and no rolls. Evidently they stopped baking rolls for the evening or they ran out. The table next to us complained about the burned meat on the burger they received. They chose not to pay for burger. There are definitely problems in the kitchen. Meals are slow leaving the kitchen. There is no attention to details. There seem to be way too many servers. Immature high school servers needing guidance. At one point 8 servers were at the hostess station playing around for 15+ minutes. One server threw a cap in the air which hit a customer. The manager never looked up from the back of the restaurant to see the kids (servers) playing in the restaurant with customers needing attention. There is no management minding this restaurant. We watched, the manager was totally disinterested in the customers needs and the servers work ethic. Our first experience at Cotton Patch a month ago was lackluster. Husband had an "ok" salad. I had the veggie plate. Disappointing. No flavor in veggies. Worse squash casserole I've ever had. The squash casserole from the Black-Eyed Pea Restaurant far surpasses the one served here. Don't think we'll return. This is the worse Cotton Patch Café we've ever experienced. The manager should be replaced if this restaurant is to be successful. It's painful to watch. There is no maturity with servers or decorum. A few servers try ...but most of the servers and the restaurant are a hot mess. This restaurant could be a gold mine with the right leadership and management. I predict it's inevitable they will lose business. For this type of food, we will return to Ballard Street, Black-eyed Pea, Texas Roadhouse or Garland Babes Chicken Place read more

Great food!! Great service. The waitress forgot to put in our order and then apologized profusely and comped our meal. Very responsive staff!!! read more

this cafe can not keep good help. we have eaten there about 10 times. not the same people and the manager not the same...very slow service ,food was ok,we will not go back..will start going to the one in mckinney. read more

We ate at Cotton Patch yesterday about two p.m., and think you can ignore the negative reviews! It was about three quarters full at that time of day, so would say it is a fairly popular place! The service was prompt and friendly, and the food served promptly. Delicious yeast rolls are served while you wait. The menu has something for just about everyone. I had the chicken fried chicken and it was excellent. They also have a good selection of sides which includes tasty vegetables. I had mashed potatoes with gravy and cinnamon apples (very good, but sweet so makes a good dessert). read more

Good food and great service from Kathryn. I had chicken, broccoli, and the cheese fries. All good! I'll be back.

The to go portions are ridiculously small. They forgot ranch and salsa. Full order of fried mushrooms had eight small mushrooms. The full order of pickles had about ten small slices. I would hate to see the half orders! They hide the tiny sides under the protein (super fish and country fried steak) While doing so, they put green beans with liquid in with the fried fish and shrimp, then it was all soggy. Reading the other posts, I see this is continuous. I had hoped their to go order fulfillment had gotten better. Lesson learned. I have started seeing how empty they are during lunch... guessing they will close sooner than later. It's a damn shame since the standard business model works. Corporate needs to do a serious evaluation before its too late. read more

We decided to sit at the bar for dinner tonight. 20 minutes went by and no one came by to ask for our drink order. Even the manager(female ) made on eye with us and just walked on by. We left and went somewhere else that would be more interested in our business. read more

The food is good and the servers are really friendly. The atmosphere gives off a really homey feel and it's not too loud and overcrowded. The service is really quick and good. read more

I had pretty high expectations about this place, but the best way I can define the food is "mediocre". When the best part about a chicken fried steak dinner is the gravy, there is a bit of the problem... bad service and bland food... not impressed... read more