Entered restaurant. One party of 3 ahead of us. Two girls at greeting table. Talking to each other. Did not speak to us or other party. One girl left and other girl just stood there and looked like she was scratching her leg. Another older girl came up and they were conversing. She left and girl finally greeted first customer and then us. A told her 2 and we wanted a booth. She left to check tables. There were only a very few customers in the restaurant at 5:30 on a Sunday evening. She came back and asked if table ok. I said no we wanted a booth. Lot of booths empty. She said she had to clean one. That took a long time. Finally seated us. Took a long time for food. Noticed another party had some kind of mix up on their order and another party did not get salad till after main meal and had to ask for it. Food was ok but not up to their usual par. Had a $5 off coupon and waitress forgot to take that off. Would not be a biggy but this has happened the last few times we have had a coupon. It's like they are trained to forget so customer will not notice. Several waitresses doing a lot of conversing amongst themselves. I fear this restaurant will not remain open judging from the bad reviews lately. The last few times we have been here there have been many bad issues. We have some gift cards and when these are used will not be back unless things change drastically. Went back to Cotton Patch a couple more times and I must say someone has done something to improve this place. Was greeted and seated promptly. Rolls and water brought promptly. Service was great and everyone greeted us friendly. So glad they listened to their customers and made vast improvements. Hope it keeps up. read more

Great food and customer service! Will be back again soon! Make sure to try the fried pickles

Portions are HUGE, especially if you get the chicken fried steak. This place tends to be pretty greasy and heavy, most of the food is 'home cooking' so you get bacon in your vegetables, rolls/cornbread, lots of batter, tons of gravy, etc. However, the food has been good every time I've eaten there, and if you go on Monday nights you get chicken fried steak and all the trimmings for $7 a person. You can't beat that. Their banana pudding is pretty delicious, although the dessert menu is really limited. Lots of great salad options for the lighter-fare fans among us. I've had amazing service and crap service, but they are usually pretty good. read more

What a rip off! We ordered a small fish dinner for $9.00 and it only included 1 medium piece of fish and 2 small sides. It looked like something off the kids menu. We didn't realize that our chicken fried steak dinner didn't have with the gravy until we got home. Instead, we got a lot of tartar sauce to go with the 1 sad piece of fish. First time ordering from Cotton Patch and definitely will not go back. Very disappointed!! read more

I wanted to try the steak, but the person taking my order said they'd never tried it and I ended up getting the turkey melt, cheesy potato soup and spinach artichoke dip, it was all delicious but I would expect a little more dip. There was like 1/4 cup or something. read more

I went to this location yesterday evening with my mom and grandmother. The food was descent. My mom went ahead and paid when the check arrived. After she received the receipt back after her card had been charged she noticed that the check which was over $62 seemed way to high for 3 people who got the "right size portions". We ordered 2 Teas, 1 water, 2 small CFS and 1 small CFC. The receipt said my mom was charged for all that plus and extra tea, a diet coke, extra side of veggies, and a whole other meal that was $15. We requested to speak with a manager. While my mom was speaking with him our waitress named Stephanie was watching and asked other servers to walk by and see what my mom and the manager were talking about. Making us think that the servers were in on the over charging. The manager named Christine walked to the back to fix the check. Stephanie came out and said that she needed my moms credit card again. The manager finally came back saying he ran my moms card again for $32. (having worked in a restaurant before a manager will normally refund the full order for a major mistake like that) My mom she felt like she shouldnt have to pay since our waitress tried to over charge us. He didnt listen to her all he said was "Is there anything else i can do?" My mom then had to ask for his name 3 times before he finally gave it to her. He also didnt give her the original receipt back for the $62. I will be contacting corporate office tomorrow to speak to them about it. WATCH YOUR CHECK AT THE WACO LOCATION! i will not be back to any Cotton Patch after this experince. And i will make sure to spread the word. read more

We were very satisfied with on a server Dawn, she was happy and very outgoing even during the lunch rush she always made sure we had what we needed read more

I would definitely recommend cotton patch to eat especially with their great service. I came in to eat today for my lunchbreak and I had a server named Sarah. She was very fast, good, and kind. Not once did I have to ask for a refill on my drink. I was in and out of there with time to spare till I had to go back to work. The food was very good as well. I had the turkey club with French fries. read more

Been going to cotton patch for many years but stopped because the food and service was awful ! Decided to try it again only because Diane Nowlain began managing it .... the food and service has never been this great EVER!!! Highly recommend it and I do so all the time now!!!! Love how fresh everything is now!!! read more

I used to go to Cotton Patch when I was a student at Baylor and It was always the place we went for fish and chips. In fact, that is probably the only entree I have ever gotten there. Their Shiner Fish and Chips are AWESOME. They taste like the kind of fish and chips you would get at a nice irish pub or something. They also have very good sweet tea and peach cobbler a la mode. For the entree, sweet tea and desert, I think I would spend around $15 with tip which wasnt bad. You get a lot of Fish and Chips. I would even split it with my mom when she would come and visit. The waitstaff was always friendly and prompt. They also serve rolls and cornbread and butter before your meal and refill it as much as you want. Normally I'm not a bread type of person but I loved their rolls and cornbread. I wish there was a Cotton Patch in Houston, I miss its yummy goodness. read more

I'm not a fan of this place. The food is good enough, but some of the servers I've have leave little to be desired. When I asked our waitress whether or not a sandwich had tomatoes on it her response to me was, "Does it say it on the menu?" I told her no, and her reply was "then I guess it doesn't." When I got my sandwich there was a big freaking TOMATO on it! She was completely rude and needless to say she did not get a good tip. She was lucky she got one at all. read more

Updated review: Tried this place again for a simple 2 go order. The same young girl was there and offered severely lackluster service to me along with the young guy manager. It took forever to receive my entire order. I waited around 45 mins and it wasn't busy at all. Eh, I changed my mind before actually getting my full order and quietly left since they didn't seem to want my money. read more

Waited 15 minutes to get seated and was told they were short handed and had no one to clean dirty tables, Service was very slow and had to ask for bread. We got our food in 25 minutes,when we left food was on several tables around us that had not been cleaned. It was a bad experience. Men's restroom room smelled so bad i had to hold my nose. It has gone downhill so bad i don't see it staying open long. read more

We were traveling through Waco and we were starving. We have an excellent Cotton Patch where we live but this place needs new management! We were seated and no one spoke to us for over five minutes! We were angry and sad. We left and we will never return! read more

This was our second trip to Cotton Patch, and everything lived up to my previous five-star review. The menu offers more than the usual burger/taco/chicken fried steak which is a welcome relief in Central Texas. Our waitress Tristan was very good, although she admitted this was her first week on the job and she was still learning. She must be a quick learner because she was attentive without hovering, brought our drinks and lunches out quickly, and was friendly without making you feel smothered. Cotton Patch is a favorite lunch spot, and I am picky about restaurants. read more

We just moved to Waco and discovered this place. My husband had the chicken fried steak and said it was awesome. We shared the onion strings (they were so yummy). I had a veggie plate- the steamed veggies, broc , potato and salad were so fresh. I tried the corn bread and it was also amazing. Excellent service!!! We will be back. read more

The first thing I noticed was my tea glass had food stuck on the outside. Second my side salad. The crutons were so stale you could cut them with a fork. Third the loaded baked potato. It was so cool the butter wouldn't melt. The bacon bits on the potato consisted of what looked like a small piece of jerkey. The rice under the shrimp, stuck my fork under it to get a bite and it was so sticky the whole blob came up at the same time. $40.00 spent on a meal for a girl's day out with my daughter. Wasn't a good start for what thankfully turned out to be a good day. read more

Extremely rude and inept Waitstaff! They have no clue What the menu includes. Our server was not happy to be a waitress but to Be honest she is not cute or smart enough to get a better job! The salad came out after the entree it was served with a big side of Attitude (bad). The manger seemed more concerned with the young male waiters, than delivering good food. Definitely the Manager is creating a GAY Friendly workplace maybe he just hires the young guys he likes. But this is a family restaurant, not a hip big city night club. Most of the girls are larger and not real pretty but they are hard worker's the manger and the guys are kind of lazy. But Open mindedness cannot overcome bad customer service. The food was mediocre at best but very overpriced. After looking at the Corporate Website it seems the Company was Started in 1989 buy a lovely couple (Two Good Looking Guys)in 1989. I try to support GAY OWNED business, although I am a married heterosexual I am accepting of all except poor service. Good For cotton Patch for being GAY Friendly, Too Bad the service is second rate. read more

Usually love Cotton Patch but this is the first time I've eaten at this location and was not impressed. Could tell the waitress was new so pretty forgiving about the few mistakes she made but was super nice. She just was nervous. The food was just terrible! Everything was barely warm, if at all. Macaroni was not creamy like it usually is, the cheese was dried onto the noodles and had a rubbery texture. Not very appetizing at all. Okra was so hard and dried out couldn't eat it, obviously not cooked fresh. Pretty sure both were sitting under a heating lamp for a quite a while. In fact the only hot thing I had was the gravy on the mashed potatoes. Even the roles were stale. I gave two stars because the waitress really did try her best and was very nice. But if rating the food alone it would have been a one-star read more

Service was excellent! Chicken fried steak was delicious as usual. I love their batter fried shrooms for an appetizer! The half order, even shared by two is plentiful--especially when you know you'll be getting a huge plate of food for an entre'! The fried okra was a bit cold but the server happily and quickly brought a new hot serving. read more

My favorite place to get Grilled Pork Chops and best of all Squash Casserole.. good service too!

Ate there today as we were passing through Waco coming home from Dallas. Got our food in about 7 minutes which tells me it's not cooked fresh, just heated up. Fries and shrimp both cold. Wife got the turkey dinner which she enjoyed. Good service and nice atmosphere. Big menu. Probably be a no return though. read more

My family came here the other evening for dinner and I have never written a review and even if there were one or two slip ups I don't worry about it but it was one thing after another. The waitress who was trying her best to be sweet and I still tipped her well, took her sweet time and didn't seem trained well. The food on the other hand was downright awful. My brother and I both got chicken fried steak and while mine was edible, my brother cut into his and his was straight up bloody under the crust. The broccoli rice casserole was also an issue, the rice and broccoli were basically uncooked. My mom and dad also didn't like their food. I haven't come to cotton patch in years and now I remember why. Never coming back again. I honestly don't even see how they're staying open. read more

I haven't actually been inside this restaurant, but I do order lunches here for some of my clients. I just found out in the past couple of months that they deliver, and I'm always looking for new places to deliver to the offices I call on. It is just too much trouble for me to lug a bunch of food into offices! I've only ordered from here 4 times, and I've ordered the same thing all four times: grilled chicken with rice, steamed veggies, and salad. They bring two different dressings out with the salad, and dinner rolls come with the meal. I also order cobbler for dessert, and iced tea to drink. I do appreciate that they bring everything I need, and I don't have to worry about anything. I can just show up, sign the receipt, and do my thing. Thus far, they have always been on-time for deliveries, and that gets mucho points in my book! So far, I've been pretty happy with the food. It is certainly nothing fancy, but it is tasty, for what it is. I really enjoy the rice that comes with the chicken. It has great flavor, although it is very simple. The salad is always fresh, and the dinner rolls are hot when they bring them out. The steamed veggies are perfectly crisp-tender, but could use some seasoning. The chicken is okay, nothing special. Now, I have been good, so I haven't yet tried the cobbler, but I hear rave reviews. Although, this afternoon, although the berry cobbler had a nice crispy crust (per my client), the peach didn't seem to be completely done. Overall, I'll continue ordering from here because the food is pretty decent, they give me a good deal, and I like the service I receive. I totally recommend if you need something delivered for a group. read more

I love their steaks. After a workout I will call in my order with some healthy veggies and it is ready in 15 mins. Staff is always friendly and food is good. My daughter like the blue cheese wedge salad. Brian Wenzel State Farm Agent Waco read more

Stopped by the Cotton Patch Cafe today for lunch. It's been a while, so was looking forward to my meal. My server, Daylen, was fairly punctual, stopping by within 3-4 minutes to take my drink order and followed up with my meal order. I ordered the "One Fork Pot Roast" with sautéed mushrooms and macaroni and cheese. To make a long story short, mac and cheese great. Mushrooms okay. Pot Roast, awful. Crusty on the outside, stringy on the inside. The potatoes were fried (or baked) separate from the pot roast, and the whole thing slathered in a nondescript brown gravy. Another sever dropped off my order, and Daylen followed up in less than a minute, asking if everything was okay. To be honest, I didn't know by then. When she finally followed up, twenty minutes later, I told her the pot roast was awful. Though she offered to replace it with something else, I was out of time for lunch and declined the offer. So she apologized and gave me my check. My review is based on the fact that the food was so bad, but there was no discussion, whatsoever, to comp a meal with which I was clearly dissatisfied. I paid $13+ dollars for a small bowl of mac and cheese, a third of a bowl of mushrooms, a roll, and a Coke. Will not be back.i read more

My father in law recommend this place. Our waitress was wonderful! !!! And food was pretty good. Kidos loved their meals & hubby loved his massive chicken fried steak. Overall a good experience & would love to go back soon. read more

I placed a call in order for 2 SF baskets, skillet cornbread, and a small order of onion rings was told order would be ready at 01:11 pm called it in at 12:30pm got there at 01:12 was told it wasn't ready yet waited till 01:37 before it was ready when I questioned why it took over an hour to get get a called in order got no answer it seemed as if they did not start cooking it til I got there then got home no rolls but had gravy this time, this makes the 3rd time since the first of the year (2020) that I have ordered from the Waco store and not once have I gotten everything ordered. I will not be going back, I take my mother there when she is in town but I will go somewhere that take care of their customers. As rule when I go there I spend anywhere from $25 to over $100 so they will be losing mine and all of my families business. Customer service there is not good they need some retraining read more

Good home-style food. I'm fond of the potato soup, the black-eyed peas and the meat loaf. I like being able to get cornbread, even if it's not the absolute best. Service isn't as sharp as it might be, but acceptable when I've been there. read more

Went to cotton patch with my wife for a simple meal and we were not impressed at all. Our server was nice but not very professional. The food was way overly greasy and salty (not in the fun junk food way, but just gross) and we both left feeling terrible and bloated. Probably not going back. read more

A friend and I went to the Cotton Patch in Waco for lunch yesterday. My friend got there before me so she ordered a coffee. I arrived and just barely sat down when we looked on the wall directly to our right and noticed a cock roach crawling. My friend grabbed a napkin and squashed it. We let the waitress know and asked how much the coffee was so we could go somewhere else. She should of said nothing, but let my friend leave money for it anyway. I will not be eating there again since it is now known they have roaches. read more

I eat here about every other week and the last two times have been just awful. The first time was a train wreck and the manager gave me a coupon for a free dinner for two (a $30 value so who can complain). The second time the food was correct at least. But when they say your Togo order will be ready in 15-20 minutes, it will be AT LEAST 30-40 minutes (the first time I had to wait an hour for two sandwiches.....). Like somebody else previously stated, I would recommend going to temple to eat at cotton patch. read more

Servers seem to not want to help the host when they are doing nothing at all. Host was a cute young girl who seemed like she was from the UK. She was very polite and always smiling but WAY overworked. Management seemed nice. The one server we had had a very bad attitude, never smiled and was rude. Food is good, but honestly not as good as the one in Temple. read more

Upon entering the restaurant we were greeted by someone who didn't seem like she had a clue on how to greet and seat customers. She didn't have flatware for us and said she'd get some. After seating us by a window in a 2 person table, it took nearly 12 minutes for a server to find our table to take our drink order. At which time we placed our drink order as well as our meal order. Still no silverware. Our drinks arrived and still no silverware. Next rolls came out, they were out of corn bread, but we got rolls and little cups of butter but still no silverware. So we had to dip our rolls into our cups of butter. Then our appetizer came out still no silverware which we asked for it again for the 5th time. Our waitress came back and brought 1 bundle of silverware, and informed us that they were actually out of silverware and she apologized for the delay because she was assisting in the front because the hostess doesn't know what she's doing. Then corn bread came out, and still only one silverware. Several minutes lasted she returned with information about our order indicating that after being here for 40 min one of our meals was done but not the other. Finally after 54 minutes our food was brought to our table. Someone has seriously lowered the bar of expectations here, either the owner, the manager, someone needs to get a handle on the serious delinquencies occurring within this establishment. Oh and my meal which was supposed to be a full order of chicken fried chick was almost the size of a hamburger bun. I'd hate to see what is considered to be a half order. read more

I like the chicken fried steak, it's tender and flavorful, however, they seem to be using a packaged mix for the gravy, just have to add more pepper and salt. The portions are big, so I usually get the reduced size when ordering the chicken fried steak. The salmon is usually good, . I recently ordered the chopped steak with gravy and it was good. Love the squash casserole and the green beans. the grilled chicken seems to always be too dry and rubbery. Friendly staff. read more

This place is clean and close to my house so I go a lot. Lots of home-cooked good food. The food and service are always really good however, I have never been greeted by a manager and I go a lot. My favorite is the chicken spaghetti lunch special when they have it. There is enough to take home for dinner as well! read more

Every time we go the service is either great or horrible. Last night we went and saw 3 tables seated after us get your drinks and bread and we were still waiting for our server. When someone finally came to our table she had a bad attitude so asked for the manager. When he finally came over told us our server could not be found. I was already upset because after seeing the other 3 tables having been taken care of, and we are still waiting. So tired of when we go in one time great next super sorry. I have been to the one in Georgetown and always getting great service and the manager is always coming around to check. After this I will NEVER go back the one in Waco!!!!! read more