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Cotton Brothers Navigation

5.0 (1 review)
Open • 8:00 am - 5:30 pm

Services - Cotton Brothers Navigation

Commercial truck repair

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12 years ago

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Second Ward

This shop knowingly completed unnecessary service on my vehicle simply to swindle me out of a…read morehundred bucks. I had my vehicle towed here after experiencing engine problems; it was late Saturday evening, I was in an unfamiliar neighborhood, and I was catching a flight shortly after, so I picked the closest shop possible. When they opened on Monday, they called me to get the details, and everything was fine until they completed the diagnostic without consulting me first. Turns out, my repairs are covered under warranty, and the dealership service providers will have to rerun the diagnostic regardless. Of course, the diagnostic is completely covered under warranty, but at the shop it's $150. I spoke with several other service providers at the dealership beyond, and all agreed that the mechanics would have and should have known immediately to hold off on any diagnostics, and deferred to the dealership, due to the fact that my car is new and has very few miles on it. I contested the charges and scheduled a tow truck to take my car to the dealership. The service advisor responded by telling me that she would withhold my keys from the tow truck driver until I had paid my bill... for a service that, frankly, they clearly performed only to make a quick buck off me. I know it's hard just $100, but it's unethical, and they should be ashamed of themselves.

This family's owned shop is amazing! They're hands done the best shop in Houston! The family and…read moreemployees are all very friendly and consistent. All repairs and maintenance I've had done has been completed within a quick time frame. Prices are reasonable and fair!

Cotton Brothers Navigation - truckrepair - Updated May 2026

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