Good selection for food but terrible employees... lady at door was snappy at us for asking if our code scanned, a cashier barked at me rudely for being behind her. Glad this isn't my home store! read more

A good place for good price items - expect challenges with parking and crowds. Costco is one of those places where you know exactly what you're getting before you arrive: crowds, value, and a lot of activity. I've been to this location several times, and every visit has been busy and crowded, regardless of the day or time. Getting there can be a bit of a hassle, and parking often takes patience. I have had to circle the lot more than once. Inside, the payoff is the prices. These stores consistently offer solid deals on bulk goods and everyday items, and the pre-packaged food section is one of the reasons we visit. There's a wide selection of ready-to-eat items, with plenty of pies and dessert options that are hard to pass up. Throughout the store, samplers are often set up along the aisles, clearly doing their job of nudging impulse buys if you like the item that you sampled. Checkout is a mix of traditional lanes with cashiers and self-checkout, which helps move lines along, though waits are still common on both sets of checkout. As always, don't forget your receipt--staff check it against your cart before you exit. If you're hungry right then, the hot food area past checkout is convenient and inexpensive. Overall, it's a busy, high-volume store with good deals, constant crowds, and parking challenges--but for value, it is often worth it. read more

I follow up with tire rotation appointment, waited inside Costco for 3 hours, I was surprised they never called me to let me know my car was ready, turns out they were taking care of others cars that got there hours after I did , I asked an employee why wasn't my car ready he didn't have a clue. I was number 20 on the list which you can tell by the red cup they give you to put on top of your car, when I came out to check my car they were taking care of number 26 even though my car clearly had number 20 and it was parked in front of the tire shop. read more

I'd like to recognize Ma. Khalanan for her outstanding customer service. She went above and beyond to help me find a jacket in the color and size I wanted -- something no one else had been able to do before. Her kindness and genuine care made me feel like family. Costco is lucky to have such a dedicated and thoughtful employee! read more

Costco tire service center I would give it 0 stars. I booked an appointment at 4pm to have my tire repair because I noticed I had a slow leak. Got there at 4pm . They said they will call me once they finished.. so I decided to walk around the store for a bit to shop for some things. I came back around 5pm to ask the status of my vehicle. They said it will be alittle bit longer.. so I waited I asked agsin in 30 mins the status.. same answer. It was already 6:30pm.. I know a simple tire repair doesn't take 3 hours to complete.. the most will be 1 hour to fix. Then it was 7pm and they finally got done with my vehicle.. so I went to the back to pick up my car . The agent did not release my vehicle. I was standing outside in the snow for another 20 mins. It was still in the garage. . Costco has bad service when your tires is under warranty for flat repair or something simple. Theres should be no excuse why a simple flat repair. should take 3 hours to complete read more

Costco - Employee Tire repair was done by - Wholesale Stores Near Me - Woodbridge, Virginia

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BAIT & SWITCH BEWARE. Very loyal customer. Been shopping at Costco/PriceClub since they opened in Fairfax VA in the 1980's (?). Never any issues until past few years. EVERY SINGLE electronic or mechanical gadget has failed soon after buying. Have needed to return MANY things over the years., including half the fresh produce & packaged fresh food due to spoilage one or two days after purchase. I used to simply throw away the spoiled items but it is just amounting to too much money so I return to Costco for a full refund. Have purchased several discounted home services thru Costco which have ended in total disaster, bait & switch contract agreements, contractors (LeafGuard) suddenly not honoring their sales promises & warranties as a result of being bought by another business. I have been fighting with them for years. In fact Costco-backed LeafGuard product design did not live up to their claims since the day of their installation. Not to mention LeafGuard customer service was horrible from day one. Have been a loyal customer for Kirkland TP for decades. Large thick lush TP rolls, much improved over other TP manufacturers. However the current product being sold - TP sheets are smaller by half inch, TP rolls are smaller, brown cardboard rolls are larger, paper quality is considerably reduced & nearly paper thin, rolls are very loose & squishy & the perfs are not 100% so every tear-off rips the tissue in half the wrong way. VERY annoying. All this amounts to the number of sheets per roll being so reduced that there is a total of 2 less rolls per pack of 30 rolls. And the price has increased nearly 50% !!! Unrelated but also annoying, our local store in Woodbridge stopped posting their gasoline prices on the folding placard so drivers could see the price driving by. No longer. You have to get to the pump to see the prices. Other Costcos in the area still post their gas prices, rather than hiding them. The opposite of customer service. Several other very annoying factors of late not worth mentioning. General quality of Costco/kirkland merchandise is severely diminished. However, what caused me to write this review, as I don't usually take the time - received a sale flyer in mail. One item I was interested in was featured at the store entrance so I picked one up. We liked it alot so I bought 2 more online yesterday. I checked for correct sale pricing before I submitted the order. Today I notice the price in the sale flyer, the price I was charged in the store & the price I was ultimately charged online were all different, despite what the sale flyer indicated. Price in sale flyer $36.99 with $10 discount. Was charged $36.99 in-store, despite the flyer price of $26.99 & the price I was charged online $36.99 with no $10 discount, despite the dates are within the sale flyer time frame & the sale flyer indicates the sale price was good online. I am returning ALL of these items due to Costco bait & switch tactics. And will seriously consider canceling my membership after being a loyal customer, paying their annual fees for some 45years plus. read more

Good layout to almost find stuff pretty quickly. Stars is usually friendly and helpful. Right off the highway for confidence to and from.

Ordered food at 7:05 didn't receive food until 7:45......went past my receipt multiple times and served people who came wayyyy after me. SERVICE IS SLOWW, another worker had to come and help. read more

This Costco is located in the Potomac Mills shopping plaza, and the location can be quite chaotic. Getting in and out can take some time as there is a lot of traffic. As other Costcos, they offer appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items. The self-checkout line does move along, as most patrons seem to prefer the cashier line. We were able to grab some upcoming holiday candy, toiletries, cleaning products, and some snacks easily. +self-checkout line moves along +difficulty getting in and out of parking read more

This is a complaint. This employee, Rome, is checking receipts. He caught my attention. I told him I was going to make an appointment for my tire rotation. He started arguing with me. Vote no, this employee is not suitable. ...This is the second time I'm making an appointment for a tire rotation. Rome, the employee from Woodbridge, Virginia, is rude and doesn't like me; he's causing problems. They should fire him; he's giving Costco a bad reputation. This happened today, December 4, 2026, at 12:04 p.m. read more

SO HORRIBLE!!!! Beginning in January, I began to have terrible problems with the fresh food sold at this Woodbridge location: mold growing on in the packaging of yogurt and meatballs, for example! Also, the fresh steak had a foul odor... I became ill after eating one of the cups of yogurt (the next day, when we opened another cup from the same box, we saw the mold, green fur, growing inside that package!) (The problem is not my refrigerator: I have had no trouble with food from supermarkets and BJs Club.... The steak smelled as soon as I arrived home , 20 minutes from the store, to prepare our dinner for that evening...) Management failed to adequately address my concerns, and I can no longer trust the food purchased at Costco to be safe for my family to consume! I plan to cancel my membership. read more

This Costco is pretty good. But that's your typical Costco. The pros for this location is they have variety of items that seem specific to here and always have great sales. Gas prices seem to be like .30 cents cheaper per gallon than competitors. Only con I would say would be the lines, that's why I never use self check out and the food court seems to be taking longer and longer read more

It depends on what you're looking for, I'll say that. It's Costco- you know what you're looking for: bulk goods. And overall most products are great quality and for good prices, but specifically the store brand stuff are worth it and the food at the front is BOMB. read more

Costco - Wholesale Stores Near Me - Woodbridge, Virginia

THE STAFF: I visited this Costco tonight with my husband and 5 year old daughter. While there she ended up choking on a candy. My husband went over to the bakery where a gentleman was cleaning for the night and asked if he had a napkin and water. He gave us his own personal water. (Yes it was sealed). We thought it was all over and went in our way. While in the paper product area my daughter ended up throwing up everywhere. I was horrified, this is not something I encountered before. I was not aware but the candy had moved earlier so she could breathe but didn't fully go down. The staff when informed of the mess was so extremely kind. They went above and beyond to make sure she was okay and as well as we were. A fellow mom even handed up napkins to wipe off. I just want to say a HUGE thank you to the staff for making and awful situation bearable. read more

Variety of products. Plan to stand in line if you go on the weekends. Hot dog and soda deal is good. Chocolate chip cookie is warm and delicious. read more

Updated review based on this year (2024) I used to love shopping at this Costco because it had friendly service. However, my recent visits have been quite disappointing. It seems like things have gone downhill, and I am not the only one who feels this way. The employees used to be helpful and caring, but now they seem indifferent. Many of them do not pay attention to customers or provide the assistance that we need. It's concerning to see this change in attitude. I've even experienced some employees talking back to customers, which is really disrespectful. I wonder if there is a new general manager who is not focusing on customer service. It seems like the atmosphere at the store has shifted, and it is not the same customer friendly place it used to be. Because of this, my family and I have decided to drive further to go to a different Costco, where we hope to receive better service. I really hope that Costco can improve and bring back the friendly service we once loved. Remember that it is because of your customers that you have jobs. read more

I have visited the Costco store located at Potomac Mill in Woodbridge, Virginia since the day it was opened, and I don't understand why they have NEVER sold Kirkland fat free milk. I have been to many Costco stores in VA and at many other States in the US and they ALL sell fat free milk. Any special reason? read more

I am a Costco fan. I love just taking my time to walk around looking at everything. The food the clothes and the furniture, event the toys and some stores have an excellent wine choices. read more

Extremely rude and harassing people at the front. Made both me and my spouse scan cards separately even though we were shopping together. She had the physical card so I had to pull up an app to scan in. Ridiculous! Why can't they just trust that we were together! read more

First things first, whenever you can, get here early!!!! This location is always busy but the stock is plentiful and the lines usually move really fast!!! So do not let that discourage you. They usually always ya e samples, that's half the fun right? I have also noticed that the fresh seafood stand has been there almost as a regular staple. The crab legs are always huge!!! Keep you eye open for the weekly demos too, there is always a different product or food item highlighted in the large open area by the frozen foods. Staff is always friendly and helpful if needed. read more

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Ordered pizza, waited 20 min in food court, when they called my number the pizza i got was cold.

Best price in all the world also you can take advantage to return the merchandise with no questions about it , I am happy to have my Costco card and all benefits. read more

I came in here today with my brother to stock up on some essentials. I've been to their other location near Pentagon City, and I have to say that this store appears to be somewhat larger in terms of square footage. I'm guessing that they probably have more products to sell as a result of that. There were also less people shopping inside, granted we came at around 3:15 in the afternoon. We noth ended up purchasing quite a bit, and I even got a few things that I wasn't planning on buying. The eye have some really cool looking cargo pants for less than $20.00 here, and I would swear that I've been searching for pants similar to these for some time. Who would have known that they had them in one of the biggest stores in town! I also picked-up a case of pellegrino water which came out to be less than $20.00 as well. You would be hard pressed finding pellegrino or Perrier water for such a low price anywhere else. I need to come here more often! read more

Costco - Wholesale Stores Near Me - Woodbridge, Virginia

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I came to the this Costco for one reason: to get organic almond butter by Kirkland because my local Costco does not carry it. Sadly, they do not care it either. I am an organic vegetarian and I have noticed that some Costcos have a terrible selection of organic food. However, I simply walked straight out of this store without looking at other products. I won't return. read more

I visited this Costco location today near Potomac Mills. I had an issue with the Costco rewards check, and LAMAR a manager assisted me. I just recently got out of surgery and it was difficult to stand or walk. LAMAR the manager gave me a place to sit in the employee's office, which was very nice of him. LAMAR resolved the issue and even spoke with the headquarters to resolve the issue. LAMAR is a good man! If he's not THE store manager, he should be! Thanks again LAMAR!!! read more

Still learning my way around the store. The store is nice and has unusual items in the store. That's not in other stores.

I had a horrible experience at the pharmacy. I am literally a grown woman 25+ and never in my life have I had such an experience! I asked for a morning after pill and I was basically verbally abused and harassed! The man downgraded me and made me feel so horrible just because I asked for a plan b. The people who work at this pharmacy are unbelievable. Dont bring negativity when someone is taking this type of medication and stay out of grown women's business and just give them what they need period! My first and last time coming here! I cried walking out of This store! Literally cried like a kid! I will never shop here again!! read more

Costco, at Potomac mills, Woodbridge, Va. Has the worse customer service of all the warehouses I belong, (I also belong to Bj's and Sams.) They don't care about seniors, and will not help them, if you ask for help, they will act like you are bothering them, the employees lack total consideration to the members when you ask for help. Costco does not train the associates to provide help when needed. read more

What I love about Costco, other than the awesome prices (on some stuff, not other things), is that some locations offer masses of delicious, fresh free samples. I can go around for ages and just try everything. I love it. My Uncle makes fun of me for it and honestly disapproves of it. I came here with him, as well as my cousin from Germany. We did some shopping, ate a lot of free samples, and had a good time. Another time I was here with my Dad and Uncle and we had lots of free samples. I dragged them around to try all the good stuff. What I don't love about it is that you have to buy huge portions of a lot of the things. That doesn't suit me at all. However I'm still a CostCo member because, well, someone pays for my membership because they like me a lot (thank you bae!). And I do like coming here from time to time although, are you kidding me, 55 dollars a year, I don't think so. 5 stars for the lovely free samples, minus 1 for how much they charge per year, minus 1 for only selling everything in huge quantities. read more

Costco - When I saw the Cost of the products it became the only place I will ever Co. - Wholesale Stores Near Me - Woodbridge, Virginia

Costco is a fantastic store let me start there. Costco vision eye care sucks!!! The lady that did my exam was very professional. Not very informative about what's going on with my vision. I've been going there for 3 years now. The lady running that department wasn't at work for the day. I mean it was only 130 on a Monday. I called another place they got me on that next day. The level of detail and service was amazing!!! Come to find out my contacts powers were off. Boooooooo Costco!!! Oh I forgot I ordered my new contact lenses on Tuesday. Just came in the mail today two days. Costco is easy 2 weeks read more

This gas attendant Will, needs training on customer service maybe that's why they stick him at the gas station. I thought I didn't have my membership card (which was in my center console) so I wave him down. I have my membership ready with my picture and account on my phone for proof and as he approaches he says something about not having my card and he says that my membership on my phone don't mean nothing and it's useless at the gas station just giving me a hard time. I just got off a 12 hour night shift and don't need someones condescending remarks about not having my membership. read more

Costco - Gas attendant Will - Wholesale Stores Near Me - Woodbridge, Virginia

Big shout out to Kamara who helped us get through a difficult checkout. Found everything we needed, but the assistance was what really impressed us. read more

Every time I try to get soda, the ice doesn't work, the water spills out the spouts & there's black things floating in the Mountain Dew. Hope it's not mold. Gross. read more

Do not go to this store because it's not a safe place specially if you have kids . I visit this place tuesday and the employees are the worst like i never seen before in any of there locations . She was so rude, when i told her this is not the way to talk to a customer, she become even worse . I try to take a picture of her badge so she decide to attack me and hit me . I can't explain what i went throw me and my familly . read more

So I bought some pizza bagels from Costco in the box at 72 bagels and they were about six boxes of 12 pizza bagels I opened up my fourth box and they were only 11 pizza bagels when they were supposed to be 12 now my meal is not finished and I will remain to starve because currently I am missing one whole pizza bagel read more

First time going to Costco EVER and I think I'm in love. They have EVERYTHING! Even clothes! Mostly everything is in bulk but for certain items like avocados, yogurt, granola bars, pasta sauce, etc. this place is totally worth visiting. There's a ton of samples scattered throughout the store so make sure to be on the look out of what's being served! They have a very extensive wine selection that I definitely recommend checking out! It's located next to Potomac mills mall so there's a ton of parking. However since it's next to the mall, it's a very busy location. Try to avoid going on a Sunday read more

This review is for tire shop Absolutely worst customer service by the front attendant. Got a big nail in a tire and had to patch it up right away for next day work. Called around 3pm and they said yes walkins are welcome (last time they denied walk in at 2pm). Walked in and checked in at front. Guy said 2hrs minimum and at that time there were only 2 cars in front of me. 2hrs and 30 minutes have passed by and I walk up to ask how much longer since I saw my car in shop for an hour with tires off. He said can't guarantee any time its being worked at. Ok! I get it I walked in without appointment but that doesn't mean you're going to take 3+ hours for a tire patching. Moreover, at least give a time frame to complete the job. No understanding of customer service here just taking sweet time since its a WALK IN! Absolutely worst experience I've had so far after tires got installed. read more

Love Costco so this is nothing about the experience there. They always have a great selection of items that's usually higher quality to the other big warehouse stores. Only compliant I would have is I wish they sold catfish fillets...but other than that great selection! One thing I think they do need to address is how the baggers interact with the customers or lack there of. I had (2) unprofessional baggers taking a couple of my items and making a big conversation of what is was to each other as if they think what I purchased was funny! Where they do that at? Please check your baggers or next time I will! That was totally uncalled for and only reason I went to a person operated check out is to keep those people employed. But next time I'll just go to self check out where I know what I purchase worn be made "fun" of... read more

I'm biased, I think of Costco as an adventure. My version of Disney World, so whenever I go, it's a family event and I wonder what I'll see that day. They're well stocked, and they have what you need. They do all they can to rotate things in and out, to keep things fresh and orderly. With the COVID-19 pandemic, they've worked tirelessly to get people in and out safely. I've always loved Costco, and after seeing what they stand for during a tough time, I love them even more. read more

One of the three Costcos I normally visit (Fairfax, Woodbridge, and Newington). All Costcos are busy because...I mean it's Costco, but I like the Woodbridge location a lot more than I like the Fairfax location--it's a lot less hectic. Customer service-like always- is amazing. Our cashier today, Joy, was very friendly and kind. We also went to the food court to get an Italian Sausage and non-fat Vanilla frozen yogurt. Unfortunately, they were out of both as it was 20 minutes til closing time. However, the guy at the food court was very nice about it and offered us to try their new Acai bowl (which is $4.99) but he'll give us the discount and we'd only have to pay what we would have for the frozen yogurt ($1.35). We hesitated--he offered us a sample. Very nice customer service!!! This is nit-picking, but when the cart loader is loading our cart...he could've gotten a cardboard box and consolidated the load for us--like other Costcos do. For those not familiar with Costcos: Costco is a wholesaler where you have to pay an annual membership fee of $55. The idea is your saving much more than that because Costco carries items and sells them at a very low price for their members. Also, Costco usually sells in bulk (i.e. you usually won't find them selling a single paper towel roll or 1 box of cereal). It's great for businesses or families. My family and I are in LOVE with Costco. They also have sales on certain items during some weeks and give out samples to try out food or products! read more