My son needed to pick up a few items at Costco Wholesale so I tagged along while we searched for a few things we unfortunately couldn't find -- I guess they were rotating some products out. Overall though, Costco always has a great variety of selections at decent prices, which is why we continue to shop there. Upon checkout, Kaleah at the door was very nice, engaging, and pleasant during our interaction. Good customer service always makes the experience better and she definitely left a positive impression. read more

I usually love Costco but not today. 3 of the 5 things I was looking for could not find due to not having them. I had to get paper plates and they were in three different spots. One brand was in one spot. Another brand was in another spot and the commercial wasn't another spot. Good grief, and why weren't the paper placed by the paper products today they have moved those around. Everything was flipped in the store which I know that's a marketing tactic, but you know what very frustrating for your customers not a fan of Costco today. read more

Costco Wholesale - The lines at this Costco on Harvard Way right now ridiculous. - Wholesale Stores Near Me - Reno, Nevada

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​I had an amazing visit and walked away with some great artwork. While my artist was Jason, I was totally impressed walking around and seeing the level of talent in the shop. I seriously could have just sat there and admired the art all day. ​As I've mentioned before, Jason is worth every penny for his work. We've been expanding on an existing piece, and I love how if he's into the concept, he'll really take the idea and run with it. The attached photos are from this recent session and perfectly capture what I mean. You can see the colorful background elements I already had (like the green tree and biomechanical spine), and Jason is expertly integrating new, complex elements right next to them. ​I really appreciate his honesty throughout the process. He will tell you straight up what is going to look good and what is going to "look like 20 pounds of shit in a 2-pound bag." ​Even though this was definitely not my first tattoo, Jason and the entire staff actually educated me on parts of the tattooing process that I didn't even know. The shop is also immaculately clean, and it's obvious all the artists take a lot of pride in keeping it that way. ​Note: Please keep in mind that the photos show an unfinished tattoo. We are doing multiple sessions for this complex expansion, and I will be sure to upload the finalized masterpiece once we are completely done! read more

Went to Costco yesterday to return a bag of seeds for the grass that had a minor hole in it. The bag was around 70$ . I waited in line a few minutes. The gentleman behind the counter was friendly and amazingly it was a smooth process. Love shopping at Costco for essentials.... Love the return policies and great customer service! read more

Costco Wholesale - Returning the bag of seeds for grass. - Wholesale Stores Near Me - Reno, Nevada

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This is a very popular Costco. The parking lot is usually full but the crowd does move in and out quickly. The sale items are placed near the front and along the ends of the main aisles. There are always plenty of checkers as well as Self checkout lanes available. The staff is friendly and helpful. read more

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What is it about Costco? I go in for TWO things.... I asked my daughter one time, what are you going to Costco for? Her reply defines me every time. "Costco will tell me" she replies! On a recent trip to Costco I satisfied all my needs, wants and desires. They make it easy but some of the best deals are to be had here. They have every imaginable decadence for the taking. So many fun choices and new items at the holidays. I enjoy chatting with the wine lady. She's given me some serious hot tips. I think I'm set... thank you Costco! read more

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Let's be real. The parking lot is horrible. Small, cramped, busy, accidents happen in this parking lot all the time. But, once I get in the store I appreciate Costco. I appreciate buying certain things at good prices and in bulk. I hate the games they play often with completely moving things around. Then you have to go find and on the way find other things you "need". It's a waste of time and frustrating. I also appreciate them having pet prescriptions and I was able to fill a 6 month NextGuard Plus prescription for 30$ less than the vet would be. I also easily got my flu and covid shot while there the other day. read more

Costco Wholesale - Wholesale Stores Near Me - Reno, Nevada

I never thought I'd be writing a bad review for Costco, but here we are. We stopped in to stock up and grab our favorite chicken bakes -- which somehow came out completely burned (I honestly didn't even know it was possible to ruin a chicken bake). On top of that, the staff was extremely rude, made no effort to organize the line, and were literally tossing food at people without a word. The whole area was chaotic -- people were cutting in line however they pleased, and I watched one woman stand around for 10 minutes just trying to get the cup she had already paid for. When customers can't behave, it's the staff's job to manage the situation properly -- not to treat people like animals and throw food at them. Costco usually means quality, but this branch was a total disappointment. Never coming back here, and I definitely don't recommend it. read more

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Great experience here - as always. The parking lot is intense and people are always close to each other however with their updated checkout process and cafe process things are moving pretty smoothly! Always happy to be a member and grab all the things I need for a month in one trip. read more

I love that they offer exclusive member shopping from 9-10. I had an issue with purchasing dishwasher pods that were marked for 11.99 but when I was checking out they came up as 24.99. Huge price difference and the return line was long but the lady at the front door was so kind and helpful. She had me take a picture of the wrong pricing and adjusted the price quickly. Thank you Costco for always putting your customers first! read more

It's been a while since we shopped at Costco and now, I know why-- the place is a mad house, especially on the weekends; there's wall to wall people, you can barely walk through.We had a rebate coupon to use and only had to grab a couple of things; so, we had to line up at a cashier. Fortunately, the line was movie swiftly (I can't say the same for the clueless customers who kept blocking other customers' way). Overall, our shopping experience was still pretty good despite the massive crowd. read more

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I normally hate this Costco because it's an utter cluster fuck. However, one worker named Tom was sooo helpful and just super well spoken and overall a great reason why i prefer costco shopping than buttfuck walmart. They were out of water and he went out of his way to stock more for the few people waiting and just overall was super well spoken and helpful. Tom 10/10 Costco 9/10 because it's an always such a hassle to come here. read more

Lindsey in the optical department was excellent very nice lady and helpful and I got the best deal for ordering a years worth of contacts so I highly recommend them read more

HOORAY!!!!!! The Coca-Cola products are back The store was clean and orderly. We had a hot dog and a Diet Coke The hot dog was fresh and hot. Only made better by an ice cold Coca-Cola! read more

Great staff, love the fresh bread and samples. Great prices in food and housewares. And love getting my leggings here. read more

Costco Wholesale - My fave vacuum - Wholesale Stores Near Me - Reno, Nevada

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Updating to link pictures. And sadly dropping a star rating due to gas prices being way more expensive than your Carson City location. The good news is that I go to Carson City/South Lake Tahoe often now. Quality/Quantity - Consistent. As an overly loyal customer, I find it soothing to walk your aisles discovering new items and finding joy in finding and buying your sale items, especially beer. Atmosphere - Consistent. This location has both "regular" and business Costco merchandise. Service - Best return policies!! Also, I am a self-service person, so I use your self-service checkouts when it is available. Well I keep forgetting that your "free" delivery prices are way higher rather than picking the product up from your warehouse. But it makes sense. Most recently I hurriedly bought another safe as it was the last day of a sale of $100 off. But today, I noticed the instore price (NOT on sale price) was $50 cheaper. The good news is that it was easy to cancel the delivery safe, and I will drive to Carson City (get my gas) and pick up the other safe for less $$. I am in Costco weekly anyways. Price - Good value, even the gas prices compared to local competitors. Well, not better than your Carson City location. Owner Comment - Congrats on your success at this location since 1988. Congrats on all your success since 1976, since Price Club. Now you are the 5th largest retailer in the world and #10 on the Fortune 500. 804 warehouses worldwide, with 558 in the US. 1980 IPO. 1993 Price Club and Costco merger. 1997 Rebrand all locations to Costco. 2020 105.5 million members. read more

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I did not have a good experience and this is the last place I want to experience crappy customer service since it's already so hectic but it is what it is. My checker should've been pushing carts during this visit cause she was just unpleasant. read more

The liquor selection has been slowly improving over the years. The whiskey options include the top-notch Frey Ranch Bourbon and Rye, Smoke Wagon, Bulleit, and a few other rotations. Tequila is the new shining star though! Additive-free options of Mijenta reposado, Siete Leguas blanco, Lalo blanco, Codigo 1530 blanco, and I have seen G4 blanco in the past. read more

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This Costco just has cashiers that like to flirt with each other rather than have service for the customers. Weird behavior

I will probably add photos at a later date. Though this parking lot can be hectic, I still find it easier to deal with than the Sparks location. But this location is more crowded. It seems to have more items though, especially in prepared foods. Honestly, I have shopped numerous days, at numerous times, and there doesn't seem to be much difference. Just be prepared for a crowd. All in all, Costco is the best and I am so glad they exist. read more

Surprised to find out that there is a Costco near my airport hotel. The hotel shuttle took me there. This Costco is a little bit messy not as organized as others. They are also out of eggs. Can't believe that. Found one item in photo that i don't have in the home store. Bought few items for the Airbnb tomorrow at ski resort. Great location! read more

Costco Wholesale - Wholesale Stores Near Me - Reno, Nevada

My adult child received a gift from someone at work and they also gave him the receipt from Costco where they had purchased it. My adult child has a membership at Costco and went in the customer service line which was quite long and tried to use the receipt to return the item and get store credit . the Costco staff wanted to know the card membership number of the person who purchased the item. Of course he did not have it and they would not take the item back.. What kind of poor customer service that is where a receipt does not work to make a return??? read more

Today we went to Costco for our bi-weekly shopping. Because it is a member's only shop, nothing out of the usual was happening. I got a case of Diet Coke, a bag of apples, some other fresh fruit and other things. It is well worth your time to get a membership. No photo. Who wants to see what is in my grocery cart? read more

To Be Clear I am giving the staff at this Costco Location 6****** stars while giving Costco.Com -0 I would like to personally and humbly thank Managers: John, Eric, George, Gail and employee Jen at the Costco in Reno at 2200 Harvard Way in RENO My Husband and I came IN last week and spent an hour with Jen. We spent just Shy of 8k on A washer Dryer sit, queen mattress set, kind mattress set and a 5 piece patio set as a huge house warming gift for out 81 year old father who just bought a house in Sparks, Nevada. The process while long was made easier with Jen's product experience and her excellent demeanor. We left ecstatic that we had been able to order so much in a one stop shopping experience. Fast Forward 24 hours and we notice the bed frames are meant to come in early the next week before we will be back in Reno. So we call the 800 Costco.Com number for deliveries that Jen gave us. We were shocked to discover the ENTIRE order was on hold and set to be canceled. Yes 8 grand worth of new stuff for dad. I spent 1 hour 15 min on the phone with Costco.Com who informed me that auto correct had changed a few letters in one part on the form and they were rejecting it all. After 2 managers they were adamant that NO CHANGES can be made to the order info. I got Eric from the store we bought from on phone at same time with my dads phone. Because it looked pretty bad. Eric a store manage at Costco in Reno tried his best BUT Costco.COM sucks for customer service and the ability to change anything on an order. Eric was leaving at 5pm but SET up John and Gail who are two other store managers to meet my husband and I at the front of Store as it was now clear everything would need to be reordered. UGH. We arrived and Eric was at Door letting staff know we were coming in. WHAT a great human as are the others mentioned in this review. BAD news as the managers and Jen started to RE ORDER the entire order we were hit with problem after problem. The managers never gave up. For example the pedestal stands for the washer and dryer were not available because well they've canceled my order but they have not returned them to stock. So we have no drawers for the washer and dryer at this time but will source them independently. The mattresses were also not available for delivery the next week at all and that is when dad moves in. It was one issue after another. ALL I can say is JOHN made it right. He and his team went above and beyond using a personal vehicle this week to make sure my 81 dad had a bed to sleep on. Tomorrow the washer and drier as well as patio furniture arrives and the beds came in today thanks to the Herculean effort by the management team of the Costco in Reno Sadly I have nothing but contempt to Costco.Com I do not recommend ordering stuff through the service as if there are any mistakes made and even if not the fault of client spending $8,000 they are unwilling to change anything on your order to help the consumer. It defies logic and my god at the bureaucracy inside of costco.com. Even the mangers manger was frustrated that her hands were tied. If it had not been for John, George and Eric our 8grand would have been spend elsewhere. Even though my dad will be living in Sparks we will continue to come back to this Costco in Reno as the Humans are extraordinary humans who give about the people in their community God Bless them read more

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Costco really squeezing the customer these days. Cutting back on quality of some of their products this year Turning the food court into bigger cluster then it was before. Now I show up at 9am to go shopping and they tell me I cant enter unless I pay more for an "Executive" membership or I can wait an hour outside to come in at 10am. read more

Each and every visit is to a clean, well maintained, and courteous location. Every single online order I've ever made with Costco has arrived on time or before the time commitment. Last week I had to buy a range at last minute because a local Reno appliance store wasn't up to the task two weeks after I ordered the appliance from them. Costco came through and saved Thanksgiving. What really got me was that I saved almost $800 over the local appliance company. I also applaud Costco's suit against the illegal tariffs imposed by the executive branch. read more

Once again, I am disappointed in this store. I gave up my membership last year due to their lack of customer service and decline in product. This year, my friends bought me a gift card for a bottle of wine. I treated myself to a bottle over the card balance; however, gift cards don't apply to alcohol which is their policy and understandable. What wasn't expected was the berating and uncomfortable situation where the clerk grab the bottle and the Supervisor read me the riot act on what I could and could not purchase. I decided to give the gift card to someone else. read more

7/19/2023 Scheduled and arrived today.. One huge box and one small box.. Received a call last night and a call this morning.. Also received text to track shipment.. Scheduled for 7:30 am but was a little late..8:15 am.. Three delivery guys and made it almost to the backyard..(couldn't fit thru gate).. Hopefully assembly will be smooth and all the parts are present and no damage any where.. Fingers crossed.. read more

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The place is great but they have a handful of rude workers especially the ones working the door. Whoever was working Sunday 2/15 to get inside the morning was very rude. Which is very upsetting because I enjoy shopping at Costco. read more

Please bring back the Cheese Soufflés!!! They were excellent. Easy to prepare. Kept well without freezing.

Very big inconvenience. Nice and clean tire rotation food court vision and gas station many more

This review is for the food court. The tables were disgusting. It seems nobody ever cleans them. The plastic utensil machine was empty of knives. Good luck trying to get someone to fill them unless you want to stand in line for a while. The pizza was not what it used to be. Smaller and thinner with not as many toppings as usual. Hopefully a manager can get someone to fix these problems. read more

This Costco is massive. Probably the biggest one I have been to because they serve so many individual and business needs. The staff have always been helpful. Like all Costcos, the selection varies and popular items may come and go quickly. They have seasonal items very early, well before the intended season, and they will sell out and be gone for good. The gas station is across the street. The food court is inside. The prices are great and I always walk out with more than I went in for. read more

Great products awesome services only complaint is parking lot is super crammed all the time but everything else is top notch service!

If your ready to shop in bulk like myself I own several businesses and help out lots of my peers my elderly neighbors just shocked in disbelief!!!! I went to Costco like I usually do on a regular basis but today it was for Christmas only desert only!!! So tell me why I was told I can only do one transaction??? No. 1 I'm not stealing No.2 Been coming to my store for roughly 20yrs plus. And lastly am I being discriminated against because not knowing me I was told I can only do 1 transaction per visit and should be giving business owners the opportunity or giving them the room to shop!!!??? Mind you I wasn't stopping nor speaking to anyone to hold no one back??? Wtf Costco!!!!!!!!!!?? read more

After years of staring from my car window while driving by..... I was bought a Membership for my 59th B Day. I gave my girlfriend Verenice a membership too. I LOVE COSTCO!!!!!! I could spend all day there. It is a Mecca of Great Deals.... It has Self Checkout that once you get the hang of it totally Rocks!!!! I highly recommend our Costco. Fun Fun Fun read more

Love to come for just a couple things and leave with $300 worth of stuff i really didn't know i needed at that moment . Anyways love to get some good whiskey here always find good stuff . Wife loves to cook so we always grab different meats to use, eggs , etc. I bought a snowboard helmet by Spy great price. Got to protect my noggin Even during holidays wasn't that bad to get in and out . Costco is always good and grab a pizza on the way out woohoo . Enjoy ! read more

Costco Wholesale - Essentials - Wholesale Stores Near Me - Reno, Nevada

This Reno location is very Busy! Even on weekdays. However they have enough staff to make checkout go very smooth. Good food. Good prices. The snack bar has all your favorites including big hotdogs (ask for onions). Pizza, chicken bakes and soft serve. Don't forget the churros. Bulk food and goods at great prices.....what more can you ask for? read more

Waited an hour n a half for a pizza all cuz we lost our receipt. This is basically 0% customer service. They stonewalled us the entire time. Basically not having the receipt or order number will prompt them not to help you unless you be mean to them. This Costco is the worst location. Save your time and go to the other ones. read more

Like others, I don't get the negative reviews. It's Costco! A negative review if they don't have an item that you want? Really? Each Costco carries mostly the same items but not all and that's what makes the locations slightly unique from one another (I especially love the one on the Big Island for the local items they carry). Where else can you get large bags of fresh basil for $3.99? Or a 12-ounce container of fresh raspberries for $2.19? Or a hot dog and soda for $1.50? And don't forget they have pretty much the cheapest gas anywhere! These things matter especially now when everything is getting so expensive. I have been coming to this location for about nine years and the people that work here have always been friendly and helpful to us. I was reminded of this yesterday! I went to make coffee and realized I stupidly left the one I bought at Costco the day before at the grinder station. Ugh. So I went to the store, told them what happened and showed them my receipt. They called a manager over and within minutes they got me a new one and sent me on my way despite it being 100% my fault. Yes, I love Costco! read more

Costco Wholesale - Wholesale Stores Near Me - Reno, Nevada