the times I went. service is terrible. It's like the are doing you a favor. Their tire department is terrible. Walmart has better price on things. read more

Our go to place for home essentials- wish there was one closer to Longview - when I have a trip planned for this area I go out of my way to stop in - selection and value can not be beat read more

I hate everything about Rockwall and this Costco is no exception. They have people intrude upon you at the self checkout line to "help" you. Well, she missed an item. I wouldn't have if I had been allowed to do my own self checkout. Instead, I had to be stopped through the exit line to go back and pay for the item that was missed. 0/10 recommend this Costco. read more

Every time I go to get my gas from Costco the attendant are always willing to help no matter what and there's one that is always singing and that's an A+ and will brighten your day for sure read more

I love Costco and the store, BUT never ever have an appliance delivered by them, they hire thugs that are 4 hours late and threaten you. I have had 3 things delivered by costco (not counting fedex etc), every time they called me during my appointment time to say they were "broken down on the side of the road and are running late...3 times. The drivers were then absoutely horrible, left without leaving my washing machine or taking the old one,,,,,I have no idea why they deliver appliances since they do such a great job at everything else, but HORRIBLE service on deliver. read more

Always organized and team is always helpful. The selection is large and really good. Great meat and items for entering in the house. Great value for the money. read more

Horrible Service from the Tire Center and Customer Service Reps don't really care about their jobs enough to fix communication issues. I was on hold for 30 minutes trying to get someone from the Tire Center and after the call drops, I would call again and ask to connect to administration, only to be immediately transferred back to the Tire Center to wait until the call drops again. Expensive services for horrible customer service and no compensation for my time lost trying to provide them business. read more

I want to thank Jeremy and Steve. Last week I had car trouble after pumping gas around 6AM and these gentlemen help me out so much. Jeremy saw I was in trouble was kind and professional about it and called out for help. Steve another employee brought his tuck and helped me get a jump start. That was amazing since I didn't even have to ask for the help they immediately offered and found a solution for me. I want to thank them and thank there kindness read more

Don't buy tires here!! The prices are fair, but the fine-print is a rip-off. All tire rotations and service must be done at Costco or it voids the mikeage warranty. Our $$$ Michelin tires won't hold air after 19 months. We are only at 55% of the mileage warranty; but Cistco won't honor any warranty because we got the tires rotatee elsewhere (at the Cadillac dealership). Very dishonest Costco terms. read more

Horrible delivery men were lazy did act like they wanted too do anything went on to say I have weak stomach then gave me a number of excuses till I requested a refund read more

Costco - That's not perfect but I'm 80 - Wholesale Stores Near Me - Rockwall, Texas

Made the drive to the Costco in Rockwall today cause they were the only ones who had a pair of specific glasses I needed to replace my new prescription. Had the pleasure of having Presley wait on us in the optical department. She rocked it with her excellent customer service! Thank You! oxo read more

Service was terrible at the food court, had an hour long wait time for a pizza I ordered before even getting to the store. The employees in the back mostly talked to one another and did not fill their orders, creating long lines of angry waiting customers. They would continue to extend the waiting time saying 11 minutes over and over and would stare right at us when the pizzas on the rack were done and sitting there. Not impressed or pleased with my service. Im a busy first responder and I would appreciate it if these lazy food workers would take their job more seriously. read more

Was shopping at Costco today went to self checkout to pay for my items a young white guy was standing their ask if I had my membership card I said yes he glance at it and I proceeded to check out my items. A Hispanic older gentleman comes to check out he ask let me see your membership card flip over the card and asked what's your name the gentleman proceeded to checkout and he yell at him stating next time get your own membership. This was so disappointing to hear him being treated like a kid. Not sure if this is their new policy to look at the picture and ask what's your name but theirs a better way of handling this. Why not check before entering or post a sign stating they will be checking membership. As a minority this does not sit well with me. I feel like this cover was racially profiled Costco needs to do better. read more

Lots to look at!!! Great staff very helpful very busy place to shop at! Lots of organic food to choose from! Lots of toys, appliances, bedroom , furniture to choose from! read more

Costco - Wholesale Stores Near Me - Rockwall, Texas

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Please bring back sashimi salad and the other salad with the mini tomatoes and mozzarella cheese-balls, and stay open later on weekends.

In Rockwall, TX - Bought a small $300 fridge and Costco delivery required I be at home to receive it. They did not make this known before the order. I got a call about the delivery and told I had to be there for delivery. I said no way and just deliver it. They told me to stop being rude and hung up on me. They left me with no updates for 4 days! After the product failed to deliver on the day. I decided to call into Costco support. After 3 calls which their support line is awful. I had to use chat. Costco support chat said the exact thing to the Costco delivery team. They said they would deliver it. They moved the delivery date up by 1 week. I get a TXT the day before to be there for delivery. Their shipping provider has ruined me ever from buying from Costco online. Thats 20k a year I will spend elsewhere. Also agree to the tire complaint another user had. Costco tires didnt't hold up because they didn't align the tires. Also got a nail in the tire and it cost me $50 to get it patched. read more

By far one of the nicest and most relaxed Costco's I have stepped foot in. The lines for gas were not busy at 11:00 a.m. nor was the parking lot full of shoppers and best of all no lines! Even on Christmas eve the store was not busy compared to my closest store in Miami. read more

Went to the store for laptop And I pods Waited for 20 minutes for some help. No one ever showed up. Left the store read more

This is getting ridiculous, Costco needs to just get rid of the self checkout. They check the card coming in and then you have to scan your card to checkout, now to use self checkout you have to show them your card again. The self checkout here is already the hardest in the industry to use, dont try and touch anythin gyou put down, it will stop and a an employee will have to come over and clear it for you. I get that they want only members shopping here but arent they still getting the money? I ge they don;'t get the annual fee but if they are depending on that fee for profit then they are thinking all wrong. Man what I wouldn't give for a Sam's near me to use the app to check out... read more

Flatted and rolled into Costco tire where I purchased the tire. They refused to help. Went to discount tire and they helped me within minutes. Taking my business elsewhere. read more

sadly the tire shop fell way way short all i needed is a tire rotation . 3 hours and still waiting sad sad usually big fan a lot of frustrated folks so it's not just me read more

As a Costco member I try to be alert for Costco locations to fill up my gas tank. Their prices are usually the lowest in the area or at least they are competitive. As long as their location is not too far off of our route or significantly lower than area prices, I'm there! Like most of the Costco locations, this one was not immediately off the freeway but not too far; just trust your GPS...but verify! Standard at all Costco gas pump locations is the one way flow; everyone enters and leaves in the same direction to alleviate traffic jams. The hoses are designed to reach either left or right side filler pipes so any open pump will work fine. And there is a lane between each set of pumps so that if you are not in front position, you have room to pull around. The only negative is that none of the Costco gas stations have any provision for cleaning your windshield. If lower prices are more important to you than a clean windshield, Costco gas may be for you. But Costco membership is required. read more

Costco - Gas - Wholesale Stores Near Me - Rockwall, Texas

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They need more employees to help check out. The wait time has gotten ridiculous. Try to go during the weekday because weekends are very busy. read more

I love shopping here because I always get a good deal when coming here. They have big bulks of items for a fraction of the price of what you can get at the store. read more

Store is pretty well stocked but do not order pizza.... Been waiting 30 minutes and just ignored me when I asked about it

Costco... gotta love them. This particular location is my favorite in our area mostly because it's at least crowded in our area Other than that it's mostly what you expect from Costco, a clean store, quality products Etc. got to love that pizza and hot dogs at the food court. keep being awesome Costco read more

I love the quality of items I purchase and their return policy. One thing I would like to see is employees to stop running like a banshie through the store. Twice just today, I was almost ran over by two teen workers running to retrieve muffins or something else in the store. I get that people are waiting but you can duck and weave through a semi packed store, running over people! Just stop! read more

Be sure to check your rewards balance before you cancel or move your membership. I lost 277.00 for canceling my membership 7 days before my 2022 rewards got mailed. The associates and manager are not trained to inform the customers of pending rewards. They are crooks. read more

Chelsie from Costco at Rockwall treated my family and I in a improper manner. My two sisters and my mom all have three different memberships but my sisters didn't have them on hand only on app which was down at the moment. My mom was going to use her membership on my sisters. Chelsie began to remark us in an abrupt way demanding how we couldn't when we've done many times in the past. If we were to scan in the self checkout with my mom's membership, there wouldn't be a problem. Chelsie does not deserve to work at costco! read more

Great value, however paper goods are more expensive without the individual wrapping they would provide on the Kirkland brands. These businesses keep socking it to the consumer. read more

This location can get particularly busy on the weekend. Other than that it's a standard Costco with friendly staff.

This location is not very well set up. Parking is bad and road access is bad. The hours are awful. They let "seniors" come in a hour early but the word senior is very loose. I'm all got helping the elderly and letting them have early time but they do not equally enforce this rule. I strongly recommend checking out sams club or other options. They have better rates, better hours and nicer employees. Also Costco is very picky with what credit cards they will and won't accept. read more

We were gifted a membership and we rarely use it because it's so far from us. I wish there was one in Forney. I like to walk around and look at all the things they offer. My favorite part is when they have houseplants! read more

It's Costco. Most everyone knows what you get at Costco. This particular location is pretty top notch. It's super easy to get to, and has a gas station, which is the only reason why I went to Costco until a couple of weeks ago. That was when I bought a piece of furniture there. I got the piece home and it was damaged. Went back to the store...the Customer Service team there was phenomenal. Positive "we can help you" attitudes from everyone. Instead of making me bring the unit back and take another one back out to the house, they got a couple of their employees to do it (this is not typical store policy). The guys got there and delivered the new unit. IT TOO was damaged, but not enough to where we wanted to do another swap. So the general manager gave us some cash off the price and called it good. What was most impressive to me was that I offered the two employees a tip for their efforts and they vehemently denied it, saying that it was against Costco policy and that the job there was so great and they didn't want to risk it. So - I decided to give the store a try for my weekly shopping needs. They have so many great deals on stuff...especially the bigger item things like furniture, electronics, appliances, etc. They also have really good and unique options for food/snacks and household items. We were able to get most of our needs from the store, but simple things like Hershey's syrup and Simple Orange OJ we couldn't find. The meat and produce also are not the best deals, so we will have to go elsewhere for that. The checkout line was so fast and so efficient...which is a big plus these days. Costco has been added to our weekly routine thanks to tremendous customer service. read more

It's Costco. What's not to love? Fresh meats and seafoods. Fresh bread and bakery goods. Some prices aren't cheaper but some are. Thing is if you buy an electronic no ones trying to upscale you a warranty because Costco already has a return policy that can't be touched. This is why we shop Costco. I've never ever had to return an expensive item and I wouldn't after 2-3 years. However if I bought a 2,000$ tv that blows out after 2 1/2 years then absolutely I'll be hauling it back. They can look the purchase up on the computer. They only give you what it was sold for so if it's now 3,000 the extra 1,000 is in you. Still I'm ok that they stand behind what the sell. read more

Only been here a handful of times terrible customer service at the door and at the food court I would not recommend this place better to take your business else where read more

The people you have a the front door checking cards are very rude!!! He stated "card" we stopped he began yelling " card card card" we stated we're getting it. Tall guy seemed very upset by life. Do better Costco I'm not responsible or shouldn't be treated badly because other people don't have their card. I feel like I was racially profiled, not a good feeling. read more

Tire shop genius left the hood unlatched on wife's suv and didn't say anything . it opened on her on the way home and when I called them he said it was hard to close and he said nothing to her left it -idiot. it closed fine for her little boy. Be careful people there is some real winners at this place now . Tire service shop Rockwall Cosco stay away from it. read more

Several times I've went to threw the line recently and he cashier try's to scan items behind me that are not mine . Used to alway verify before scanning. Everything else no problem. read more

Decent Costco. Comparable to the California ones if not for the wider amount of samples that try to get you super fat with the meat and chocolate cakes. California samples are a bit more hippy with their organic vegetable dips and various sugar free fruit juices. Staff was nice enough, lines were short, parking was big, and store was clean. A solid Costco. read more