I've been shopping at this location for years. I live five minutes away and, aside from the nightmare parking, I've never really had anything negative to say. That said, the service here has noticeably gone downhill over the past year or so. As someone who's worked in customer service, I completely understand how draining it can be dealing with people all day. Still, I've had cashiers who don't even acknowledge me and come across as straight-up rude. I'm always polite, so it's a tad frustrating but i always just brush it off, maybe they're having a bad day. What really stood out today was an interaction I witnessed near the water aisle. There was no bottled water in sight. A customer politely asked, in broken English, if there was any water. The employee (who appeared to be a stocker or possibly a manager) simply rudely said "no" and walked away. No "sorry, not right now" no explanation, nothing. Just a blunt, dismissive response. It wasn't the most extreme rudeness I've ever seen, but it left me a bit stunned. That person clearly has zero customer-service skills. There are some great employees here, and I don't want to paint everyone with the same brush. But the ones who treat customers this way really hurt the reputation of the whole store. I almost never leave negative reviews, but this location needs to do better. read more

Like pretty much every Costco I've been to, this location is almost always busy. The crowds are really my only complaint, and they're also why I don't take advantage of the gas station as often as I'd like, or spend as much. That said, it's hard to fault the store for being popular. The cashiers are friendly and efficient, and I've always had positive experiences with the customer service desk whenever I've needed help. One thing I really appreciate about this location is the convenient exit that gets you onto I-17 quickly, which makes leaving much easier despite the busy parking lot. Overall, it's a solid Costco with good customer service. The crowds keep it from being perfect, but that's pretty much the Costco experience. read more

Came here on a Monday around lunch time to pick up my prescription eye glasses. Parking was a hassle, super busy location so had to circle around a few times to find a parking spot. I come here to do my shopping but this time all I needed were my eye glasses. The staff at the optical department are very prompt and professional. They helped me with my eye glasses as I paid a few weeks ago. There is a number ticket system here, take a ticket and wait your turn. I was at optical for only a few minutes and afterwards decided to cruise the store for some free samples. I ended up buying a few items. This store is amazing at offering free food samples, I love it. As packed and busy this place was, the checkout lines were running very smoothly. Cashier was friendly and took maybe 2 minutes to check out They are very efficient despite the long lines of customers. This is my 2nd fave place to grocery shop behind Whole Foods Market. read more

Costco - Great professional staff at Optical department - Gas Stations Near Me - Phoenix, Arizona

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Like most Costco's, parking is always a hassle. This location, close to a hospital, is no exception. It was busy, of course! This is not my regular store, but I cannot say there was too much difference. One cannot get through a Costco without someone trying to sell you knives, jewelry or hot tubs and when leaving you are inundated with Costco services--appliances, travel, etc. This store is neat, well laid out and felt well organized. I was able to find what I was looking for quickly, avoided the chocolate and grabbed a rotisserie chicken for dinner. The lines were moving fast. My cashier was friendly and was curious about the Fishwives tuna I had in my cart. A fairly new item for Costco and much cheaper than elsewhere. I was in and out with what I needed in a reasonable amount of time. read more

Costco HEARING CENTER Each tech is fabulous. Elyse is outstanding, she fixed the wrong program on husband's hearing aids that was done by another tech in another state. What a game changer. Thank you! Elisha and Joe could not be better tech mates, each very accommodating, responsive, cheerful and skilled. They are communicate well within themselves Left knows what right is doing. Hearing Aids are a great value as well with free adjustments and helpful tips. Bravo team! You can tell they enjoy people and their jobs. So refreshing!!! read more

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This location opens at 10am, which to me sounds late. Although they do open at 9:30 on Saturdays. The gas station opens at 6am every day. Gas prices here today is $4.45 for regular unleaded. read more

Costco - Costco gas - Gas Stations Near Me - Phoenix, Arizona

It would have been 1 star but stopped at the food court and got a hot dog! I went into store to look at and if I Iiked what I saw, purchase a tablet. Found the apple stuff but wanted a non-apple product. There were 3 Costco employees shooting the poop together. I asked where the Samsung products were and got a vague direction behind some sign. No ask f I needed help. Found 2 tablets. Close to what I was looking for, but had questions. I guess because I'm female, I would be too much trouble to help. NO one came by to ask if I need help or had questions! No One. All 3 were still yaping together and not pay a bit of attention. I would have spent $300+ at that moment to get what I needed. Guess Costco doesn't need business that bad or the idiots they hire seem to think that's the case! Too bad. read more

Been to a lot of different Costcos around Arizona, California, etc.. this one is nicer than most. Maybe we just got lucky as it was a Monday but it feels like the aisles are wider, with merchandise better organized than most. Took a star off for the relentless barkers trying to sell you stuff as you exit.. feels very cheap and invasive. Wish I had a fart at the ready so I could have crop dusted them...Self checkout works great so give it a try. read more

I cancelled my membership because they are OUT OF STOCK on grapes, oranges, protein powder and rotisserie chicken. This is not the first time they are OUT OF STOCK on regular items like these. The drivers are unable to read and manage there time in order to make the delivery window. Many of the drivers have no idea where the delivery address is. Most Importantly, the produce that is delivered is comparable to that of the local food bank. Costco should not be OUT OF STOCK! read more

Costco - Gas Stations Near Me - Phoenix, Arizona

I shop at this Costco often, usually on weekends, and always have as good of an experience that you can have at a Costco on the weekend! The other day, I came to shop in the morning, and it was already very hot out. I finished shopping and came out to my car to unload my cart. Put the cart away, was about to start my car when I heard a hissing sound coming from the grocery pile in my back seat. I realized that the cooking spray had somehow leaked and was getting everywhere. I'm not sure if it was the high temperature or a previous damage. I ran back and was going to try and return/exchange but the line was 10 people deep and I didn't want to leave my groceries for that long in the hot car. I went to the entrance and explained the situation to the two ladies working, DonnaBelle and Tracey. They were SUPER understanding and let me run in and get another pack of cooking spray and took the damaged one off my hands. I just really appreciated this and wanted to give them a shoutout. You ladies have no idea how much you helped me out in that moment. Thanks again! read more

Fuel island- Fuel prices are about what you pay at shell or fry's with your discount so just be mindful when rushing here for the afternoon fill up. Best time to hit the gas station here is 0600-0730 you are in and out no lines no one to fight with and no idling your car so everyone is happy. Costco actual store- it's clean and orderly I've found Mexican cokes to be cheaper for some reason at this location and some spices to be cheaper here than online or even at another club which is different but I'm not complaining. Meats always stocked up and good to go in the morning rush, afternoon wise it's alright and by evening it's not the best but it's something read more

I was in and out because I just needed dog food. I went at 8pm and they close at 830. It was busy but there was no wait in line, except the food court. It was a quick trip where I was in and out in 10 minutes. No issues and no complaints. Parking wasn't even terrible. read more

Great store with a warehouse that has consistent inventories of goods, and always have a rotating inventory that always offers value ..

First time at this Costco location and everything was great. Things are a little different than other Costco's that I have been to as far as layout, but all the staff are super friendly, and the lines move very fast. They didn't have a lot of samples for 5 o'clock at night, but it's OK. I also went to get gas, and I love that there are three stalls in each row. read more

It's great except the attendant didn't stop this inconsiderate woman and man from cutting the line. read more

Costco - Don't cut lines just to end up waiting like this red hat Karen. - Gas Stations Near Me - Phoenix, Arizona

Typical Costco store in most respects. Excellent customer support and service. Better than average quality than most products you'll find in retail stores. Weird entrance to their gas station: please drive carefully when entering. When exiting, watch out for the bad drivers, leaving the store shopping area, going way too fast across the paths of those leaving the fueling area. Have had two close calls from people who think it's okay to drive 35-40 mph in a parking lot. Costco needs to put speed bumps in the entrances to the gas station. Desperately needs those speed bumps before someone gets killed. read more

This review is for the Tire Center. Sadly I was not happy with my overall experience. I made an appointment to have one tire replaced because of a nail that was embedded. I arrived on that Wednesday for my schedule appointment. I was told that a "specialty" tire would need to be ordered, and that it would be in on that Friday. Another appointment was scheduled for Friday. Thankfully I called approximately 45 minutes before my scheduled appointment, because no one called me to let me know that the tire was not in as planned and that my appointment was moved to Saturday. Again, thankfully I called on Saturday, because again, no one called me to let me know that the tire was still not in. Side note, I called only because I didn't want to chance driving my car with the tire still having the nail embedded. On Monday, I received a call informing that the tire was in and that I could come up within the hour to have it replaced. I only live about 20 minutes away, so I arrived within the hour. I arrived exactly at 1:36 pm and although no appointment was necessary (or so I was told), I was put on their schedule for a 3:15 pm slot. I was assured that they would address my car sooner than that time slot because of the previous drama. At 2:45 I returned to the tire center, because no one had called me (I had been waiting in the food court), only to discover that the employee couldn't find my paperwork, key fob, or my car. He proceeded to ask me if I was "sure" that I brought my car in. At the same time one other employee was looking for two other keys for two different customers. Both of those customers were visibly angry, with one verbally expressing their anger. The employee that was looking for my fob then took out a stack of papers and was thumbing through them looking for mine. I asked the employee should the police be called because if you can't find my fob or car, then perhaps it was stolen or given to someone else, thus stolen. He ignored me and walked away. Granted the tire center was very crowded and busy; however on all of my visits during this event, the lack of organization of the tire center was an exhausting. Paperwork lying around and at this point, three sets of car keys were missing. Finally, the employee returns and goes into a random drawer where all three sets of keys were subsequently located. Fast forward to Tuesday, I called to make another appointment because my tires were not rotated or balanced. Sadly, I thought that this was part of the process and not something I had to asked to be done. I arrived at my scheduled appointment and the work was eventually done correctly. Nonetheless this rating is only because Billy and Dave provided great customer service and empathy for this craziness. Billy was courteous and acknowledged my frustration. Dave was working very hard to help the customers in the tire center and those on the phone and yet remained incredibly professional and understanding. Both are the only reason I was able to remain calm amidst such chaos. This is a long review; however my hope is that management will do better with organization of the tire center. Granted they appear insanely busy and perhaps even short staffed; however these are even more reasons to have proper systems in place to foster a more organized environment. read more

I was so disappointed with Costco's food court employee's treatment of another member. I was waiting for my order when I hear a member tell the Costco employee at the counter that the kiosh was not printing her receipt. He was not listening to her and assumed that she just didn't know how to use it. She repeated herself not in a rude way at all but the employee kept repeatedly yelling back at her, "PRESS THE GREEN BUTTON" and then he says, "it's not rocket science" I was in disbelief. I went over to the member to see if I can help, giving the employee the benefit of the doubt. The member was not lying, the kiosh said transaction complete but it was not printing a receipt, so I go over to the employee to tell him what the issue was, well he ignores me too and just repeats, "press the green button" I interrupted him and told him that's not the issue. So then he yells from the counter to the member in the Kiosh to just place an order in another one. He told her that her card was that charged. How would he know that? He didn't bother to help her, he kept saying rude things under his breath and out loud. We love Costco, the service has been amazing until now. The food court set up in this Costco needs improvement, the food court staff probably need more assistance and training in customer service. I understand that the food court employees are probably under stress due to the volume of orders but that does not justify the treatment of that other member. This happened on last Wednesday the 4th. read more

Costco - Gas Stations Near Me - Phoenix, Arizona

Heck, if you don't know what Costco is about by now, ask your neighbors. If nothing else, the samples are worth the browsing time. So much quality reliable stock plus you never know what new must-have item might catch your attention. read more

They need to work on their food court setup and their food court employees including the manager who knows nothing of customer service. Sam's is much better in this department and as a whole I'm finding out. Thank you. read more

The members who go here are not diverse. They are extremely scary and intimidating, short tempered, and yell at other members. I'm not taking my membership to this Costco anymore which is unfortunate because the customer service people were actually nice, specifically Cheryl. read more

Price, customer service, selection....everything always top notch!! Adam in the tire center is super friendly and provided me with great customer service when purchasing 4 new tires for our van. He alerted me to two leaks found while van was on the lift. I was aware of one, but appreciated the info. Always an excellent experience!! read more

Ya'll need to figure something out with some cones and directing traffic, because the current shit-show has cars from three different directions all trying to go into the same lane. I've seen it done at other Costco gas stations that get ridiculously busy, so get on it please and thank you. read more

I haven't done a recent review for Costco in a while and just had to after having this wonderful 1.50 lunch! The hotdogs here have been amazing, soft bun and juicy dog. Just the right snap. People...come here for lunch. It's good and cheap. read more

Costco - Gas Stations Near Me - Phoenix, Arizona

So here we were at this Costco location at 27th Avenue and Yorkshire Drive. Evidently by the time we arrived it had opened early and I am presuming because of the Thanksgiving holiday rush for their pies. Sure enough, by the time we managed to get to the pies it was packed with customers. So I parked myself in a location where I could be out of the way of all the shopping carts and allow my better half to slide between other customers to get to the pies. There was a guy who parked next to me to do the same, stay out of the way to not get run over. I could just imagine someone running over and saying did I just go over a bump? Shopping at Costco on the Tuesday before Thanksgiving can be chaotic to say the least but we also needed som essentials and therefore we had to pay a visit. I have to admit the long checkout line went quickly. Yes, there was a line of cars as we were leaving our parking spot. Such is life, and life is life. read more

The gas station is absolutely horrible. People cut across the lines all the time and I was almost in wrecks twice. They could resolve this by putting cones or pylons on the lines to stop people from ccutting you off, but this simple concept is beyond the intellect of the people running the place. Save your car and go to Sam's on Bell instead. read more

This is great and busy Costco location. The store was clean and all staff were friendly and helpful. They have a great variety of different things that are a great value. You do need to be a member to enter and they do have you scan your membership card at the entrance. We would come again. read more

It was a nice experience overall. It is one of the biggest ones that we have seen but checkout is always slow here compared to the usual one we go. The store was clean and it was easy to find the things we needed. I would recommend this place. I never like the high membership cost of this chain of stores but as per my wife and me, this membership pays off for sure over the year if you can educate yourself on what to take from and what to skip and stick with Walmart or other stores. read more

It's Costco. What isn't to love? This time the people were very helpful getting our patio set purchase to the car and loaded.

Costco always has amazing finds. Love their cheap lunch options! Great on the budget when taking the grandkids. They enjoy the pizza, hotdogs, chicken back and the creamy ice cream Sundea with fruit read more

Good prices nice people good choice of products easy in easy out lots of cashiers open

Costco has the best trained and efficient employees and low prices on items that my family uses. I stop here once a week to shop and get gas and the occasional food court item. Who can beat the $1.50 hot dog and soda. The gas pumps have long lines unless you work around the busy times. Have bought tires, batteries, and this week ordered a a LG washer and dryer to replace our deteriorating 10+ year old units. Price includes delivery, installation and haul away of old units plus an additional year of warranty! You gotta check out the business center also but plan on an extra hour to make your way through the ginormous warehouse. read more

Whenever I go on a trip, Costco is my first stop for water and snacks. This Costco was very organized and clean. It was easy to find the items that we needed. The workers were helpful and very friendly. read more

Went to food court and an older gentleman working the counter (think a supervisor or manager, yet didn't catch a name but glanced at name tag) and was screaming at top of his lungs, NEXT MEMBER, NEXT MEMBER consistently. Maybe 8-9 members in front of me to pick up. Zero reason to come off as rude... if you're having a bad day, PLEASE do not take it out on your MEMBERS! read more

Terrible for online orders. Order has been delayed over 5 and getting zero help from support. Their Parking lot is awful and nearly impossible to find a spot. TERRIBLE. read more

best price staff location deli peeps highly recommended even argentina products.. thank you

I was just instacarting for another order when I got done I had 12 waters. I informed the cashier that I would be back because I am only 5'1 and 109 lbs so I wouldn't have been able to push all the waters out at once even if I wanted to. So I would have to come back inside with my receipts and grab the remaining waters. The cashier said that was fine, but he advised me to inform the manager in the photo. So I did as I was advised and walked up to inform said manager. As I was informing him of the situation, instead of listening to what I was saying he instantly got rude. He interrupted me with "I didn't accept that order, you did." And he just kept repeating that, which I didn't understand because I wasn't asking him to do anything , just informing him of the situation. I was very upset and walked out and figured it out with another very helpful employee. I couldn't see his name because he was hiding his badge in his vest but DO NOT ASK HIM ANYTHING HE IS RUDE!! Just spreading awareness. I am a small business owner and customer service like that is unprofessional and NOT okay read more

Costco - Very rude and unprofessional attitude. Very sarcastic unnecessarily - Gas Stations Near Me - Phoenix, Arizona

Terrible experience with Hillary working at customer service! I bought a handheld shark vacuum online, a part broke off so I returned it and got a new one. Well after 6 months the new one wasn't holding a charge. I purchased the newest model and when I returned this one Hillary, who was training a new hire, says, "maybe you should quit buying this product if it's not working out for you". I reminded her that Costco has a 100% SATISFACTION GUARANTEE and they allow returns so I didn't see what the big deal was. She then proceeds to tell me "they're" watching stuff like this as if she was trying to embarrass me, ridiculous! Hillary was extremely unprofessional and rude. With the amount of money I spend at Costco I don't expect to be harassed during a simple return. She definitely shouldn't be training new hires, she needs training herself! read more

My only complaint with this Costco is the new food design and method of operation. I'm not sure who created the new space or the new kiosk design, but wow, its always a mess. The workers are trying their best but there seems to be no flow to the method. There seems to be so many orders being placed (who can resist a 1.50 hot dog!) but few workers who are pulled in many different directions. There is always confusion as to who is waiting, who is online, who is just looking - there has to be a better way! But to the warehouse in general - you have all been great to chat with! Thank you for all the hard work you do to keep Phoenix fed! read more

At this Costco the employees are always right, and they are very arrogant about that. I dont know if it's company policy or not. I shop there alot an try to avoid getting help or ask questions. read more