Fast service Great doctor and staff…read more Came earlier for an appointment with the wife but they still took care of us. Not sure on the glass prices since i havent purchased any in a very long time; however, wife said its fair.

Very nice Doctor. I actually think she is very good…read more However this business does not seem to respect 32BJ's insurance. I have been here twice over the course of 7 years and both times there was an issue with my insurance that required me to pay out of pocket. If you have 32BJ or possibly any other union insurance, I would avoid this business. If you need glasses and don't care what you pay. You've found a good Doctor.

Good morning Please be advised…read more This message is for Artis L. Beatty OD and Sandipkumar Patel OD July 7th 2026-Tuesday My mother and I went to My Eye Dr. 38-03 Broadway Astoria NY 11102 718-956-3000 (Former American Eye Care Dr. Mark R Stadlen OD) for annual appointments. We both were scheduled for 3pm and 3:30pm by Peter. Paperwork was filled out for our charts and Mr. Zion assisted us very pleasant, attentive and helpful. My mother and I completed Eye exams with Zion and Peter and had a great visit with the doctor on duty due to Dr. Van being on vacation. Very great doctors. Never a problem with the doctors. We both are very displeased with the experience we had at the My Eye Dr. Queens location due to the unprofessionalism displayed from your staff members Hailey, Peter and General Manager, Rob Morrison. After seeing the doctor, doctor advised us to wait at the counter until one of the staff members came to assist. It took time for someone to come to the counter due to staff taking breaks and helping other customers. I was seen first by the doctor and no one was available to assist me with picking out the eye glasses so I went back in the room with my mother for her appointment. Once all appointments were completed my mother and I waited at the eye glass table escorted by the doctor. No one came over to serve us. Hailey was outside on a break vape smoking and Peter was on the computer Still waiting at the counter. General Manager, Mr. Rob was assisting a couple that just walked in never once did he acknowledge us at the counter. My mother asked Hailey if someone was going to come to the counter to assist. Then Hailey bumped into mother and didn't say sorry rude behavior. Still waiting at the counter. Rob was already upset due to the fact that we had a grievance letter to show him and staff member, Zion presented it to Rob and his facial expressions changed as if he was angry so he continued to make us wait. Zion put the grievance letter in our folder for review and discussion with Rob. Rob has overcharged my mother over $150 for bifocals lens over the years and the allowance always covered the expenses. Years of 2024 and 2025 multiple bills were sent to my mother for payment after paying the first amount but after a thorough investigation Health First discovered that the amounts that were spent should have not been paid. Peter comes over to serve the couple and while he's serving them with eyeglasses my mother asks Peter when will we be served and he replied he didn't know. We were next to be taken care of. This is totally unacceptable so the lady customer that was standing at the counter and started throwing up her hands and fingers and I intervened because no one was going to hit my mother. No one was aggressive but the couple but they were still served. Rob finally comes over after ignoring us the whole time and makes a comment, "Let's act like adults!" So this is where the commotion started. Still waiting to pick out eyeglasses. Unacceptable. I don't know if Rob was intoxicated or under the influence but he was acting very strange yelling at the customers me and my mother throwing his hands up and expressing are we ready to pick out the eye glasses and then kept changing his mind. Rob refuses to serve us but served the other couple that was served just by waking in. Cash customers first over insurance customers? What is going on here? Then Zion was trying to serve us so we can pick out our eye glasses however, Rob stopped the service and instructed Zion to take our appointment out the system. So our information was shredded. This is unacceptable. On the same day I contacted my mother's health insurance company to make a complaint and this matter is under investigation. My father also attended the same eye doctor location and Rob agreed to let us come back to pick out our eye glasses in 6 days from 7/14/26. Haven't heard anything as of yet. Contacted My Eye Dr. Spoke to Ava and have not heard anything from the District Manager, Mr. Erin. Thank you

I have been a "MyEyeDr." customer for years, across state lines- from Florida to here. I was a…read morelifelong customer, but this location has changed my mind. They have misordered my glasses, messed up my orders, and treated me poorly two years now. I am now without glasses because I have placed an order with this location three separate times for new lenses and they repeatedly have "forgotten" my order. I have had no glasses since September 2025- it's now January 2026. I give up- I will be shopping elsewhere and I recommend you do too. They act like subpar bartenders while they work in healthcare. I'm super disappointed. I will be shopping elsewhere after 10 years with MyEyeDr.

I had a highly frustrating and disappointing experience with the front desk and billing staff at…read morethis clinic. Even though my insurance provider confirmed that my visit is covered, the office staff refused to bill my insurance. They rudely insisted that I pay completely out-of-pocket on the spot just because I have a deductible.Instead of being helpful or professional, the staff was dismissive and treated me poorly when I questioned their policy. An in-network provider is supposed to file claims properly so patients get their contracted insurance rates. I am incredibly disappointed by their lack of empathy, poor customer service, and unprofessional attitude. I do not recommend coming here if you expect respectful care and honest billing practices.

This was hands down one of the worst customer service experiences we've had. We confirmed our…read moreappointment in advance and were told our insurance was accepted. When we arrived, the person at the front desk was dismissive, rude, and wouldn't even make eye contact while speaking to us. There was zero effort to help or even explain the situation professionally. We walked out and went elsewhere, where the staff was welcoming, competent, and immediately entered our insurance correctly proving this issue was completely avoidable. Do not waste your time at this location. They lost our entire family of five for glasses coverage, and I would absolutely not recommend this place to anyone.

I had my first appointment today, 8/1/25. I spoke to Michelle at the front desk and she treated me…read moreprofessionally with patience, although I was confused about my insurance coverage. Then there was a young gentleman who performed eye tests who was courteous and made me feel very relaxed. Dr. Galina Niyazov answered all my questions professionally and I really appreciated her warm, caring manners. I recommend this vision center highly. Thank you Mega Vision Center team. Sincerely, Yoon

My first experience with Mega Visions Center Il occurred when a spot of pink eye found itself a way…read moreinto my system, badly hampering my hectic schedule. One quick call was all it took to book a same day appointment. Fortunately I did not have to endure the discomfort for long, as the medicine I was prescribed worked quickly and effectively. Upon my follow up visit a few weeks later Dr. Boris took sugnificant time and care examining in my eyes and upon locating a patch of fluid behind my retina, took it upon himself to call the head of the particular Brooklyn hospitals eye department that specialized in such matters to inquire if the practicing specialist would see me. After a series of tests to determine what he could do within their facility with three expensive looking advanced eye testing machines (to my untrained eye, no pun intended) I was taken upfront for quick summary of how to apply the drops effectivly, to schedule a return appointment and with a warm and sincere handshake, I left as happy and as satisfyied as any customer could hope to be. Add in free coffee, bagels, cookies, TV and an amazingly engaged and courteous staff, why go anywhere else?

I recently came to Grand Spectacle for an eye exam and glasses. Nothing but positive vibes from my…read moreexperience here. The staff was warm and welcoming and helped me figure out my vision benefits from UFT. The eye doctor was great!!! He answered all of my questions / concerns and was spot on with my prescription glasses. I will be back next year. Thanks you!! Ps... They have a great frame selection and very reasonable prices for upgrades.

This business is unprofessional & unbarely unhelpful. December 5, Thursday, 2019. 4:00pm. My…read moreRay-ban frames have broken yet, my lens are still in good condition. At the desk, I gave them and asked what I can do about it under my insurance. The lady (dark brown hair with glasses) said okay and told me to take a seat. I've been in this seat for the past 45 minutes and it's about to close. The customers that came after me went BEFORE me, maybe it was because I was Asian and looked younger and looked stupid because of my puffy jacket. Avoid this location.

Dr Patino is not only an incredible Doctor but an even more amazing human being . Needed a last…read moreminute appointment because of an accident to my right eye and her office fit me in promptly. The customer service display at her office was incredible . Dr Patino helped calm down my anxiety by explaining everything that needed to happen during the examination. Do to her amazing care my recovery was fast and I just could not thank her enough.

I took my toddler there after he failed an eye exam at school. Most of the exam was pretty easy but…read morehe did have trouble at the end and typically places that deal w kids offer a candy, lollipop or something to help them settle to finish the exam but they didn't. They scrambled to give my toddler a coloring book. Ok fine. Then knowing I have Medicaid they didn't start by showing my son glasses from a catalog that would be covered by his insurance. And in an effort to get my kid excited about wearing glasses I excitedly helped him look at colors and options etc. it was only AFTER the fact she told me they were not covered by insurance and it was expensive. Trying getting a toddler to change their mind about glasses he'd have to wear daily wasn't happening. Ok fine I said I'd make the effort to pay off the ones he selected. Then when they were finally ready I went to pick them up (after being called AND texted 2-3) they weren't even open. Unfortunately their store hours conflict with my work schedule but since their website and Google listed their business hours from 9-5 I figured let me go first thing when they open and then race to work after but sadly that wasn't the case. The lady who was going in rudely told me they couldn't help me even though I said it was just picking up, everything was paid for already. So I had to leave. I texted them in my annoyance and told them they needed to fix their hours and also include their business hrs when they text people their orders are ready. I work in a similar setting and every text lists our business hours so people know when they are able to pick up. The only way I was able to pick up my sons glasses was due to him being sick and I had to leave work early to get him. All in all it wasn't a great experience. Their customer service needs major help. We will be looking to go elsewhere for his follow up.

The doctor is knowledgeable and friendly. I highly recommend this place. Please visit their 68th…read moreStreet location.

So glad I found Dr. Mary and Al! I have been going here for the past 4 years after having a…read morenot-great experience with Warby Parker. I wanted to find a place that would take the time and care to get to know me and my eyes, and I found that at Eyespecs Vision Care, which is family-owned. Dr. Mary is very thorough with her eye exams and offers great advice and options, and Al is always there with a smile and patiently answers my insurance questions. I always order my contact lenses and glasses through them, and they also have a very fashionable selection of frames in both of their locations. Super responsive and communicative, as well as very nice people, I can't recommend this place enough.

I walked in with no expectations but upon leaving the office I was not disappointed. If I was able…read moreto rate higher I would, the attention to detail and the welcoming environment will definitely have me returning to Dr. Leonard and the wonderful staff. Melana was so nice and sweet and made me feel extremely comfortable despite the ongoing pandemic we are experiencing. Dr. Leonard made sure that the medicine I need for the irritation in my eye was conveniently near my home. Thanks again!

Service was ok, but I believe one of my contacts wasn't fitted properly, gonna keep searching for…read moreanother Provider.