I've always been impressed with this Costco, even at it's previous location closer to Kendall. Always stocked, always organized and reasonably priced.
Another thing that speaks well for it as a place of employment is that most of the employees have been there since I've been going there, since 1998 or so.
What brings me here today is a nice experience that I had today, even though it started out not-so-nice. I must first say that even though I love this store, I also must say that in general big warehouse spaces always wig me out. I get hot and sweaty while at the same time my skin is cold. By the time I'm done there...I A.M. D.O.N.E.!!!
So, I wait in line for about 10 minutes and finally, it's my turn...{{{{{{Angels sing AAAAAAA}}}...so she rings me up (I have no extra money today, it's basically, pay for what's in my basket and stay home till hubby's payday on Friday) and says, it's time to renew, I am going to add $110 (when did it go up AGAIN??!!) to your bill. I tell her, "oops, I don't have the money today, can you ring me up and I'll come back on pay day to renew?". I have done this before and it's not been a problem. They ring me up and keep my card (I assume so I don't try to do this again;) She says, "Nope, sorry, I cant do anything about it, Luis, put her groceries back" and hands me my card.
I walk away empty-handed and a little stunned but the kind soul that saw me coming in earlier sees me at the door and asks me what happened. I explain to him (pretty sure I was teary-eyed at this point) what happened and he calls over the manager who is a nice-looking tall black man (I'm only describing him because I didn't get his name and I'm hoping he reads this review;). I tell him what happened and he tells me that he will take care of it. He leads me over to the "put back" carts and helps me collect my stuff in another cart and then leads me over to that register way back over by the cigarette section, opens the cash register, calls over an associate and tells the guy, "take good care of this lady for me, just don't scan her card". The guy scans my stuff, I pay him and Mr. Manager comes back around, looks kindly in my eyes, and says, "I am so sorry that this happened."
Pretty sure I fainted at this point. In Miami??!!
I'm still high on the feeling...just sayin' read more