1. The pharmacy made me wait for 45 minutes before letting me know that they did not carry the medication. They made me wait another 15 minutes to inform me that other Costco branches don't carry it too. They simply did not bother to text or call me about it, beforehand. I guess they made me loiter in their store so that I can buy more of their stuff.
2. At the register, I used my debit card instead of the Costco credit card. I pressed 'No', when it asked whether I wanted any cash. The cashier kept asking me again and again, whether I pressed 'Yes'! Why? Can't he see it on his screen?
On a related topic, how many of the Costco customers read the small print on the purchase APR and the way they calculate the interest in the Costco credit card? Does anyone bother to question why they stopped accepting the American Express card?
3. On the way out, the gate receipt checker gave one look at my brown skin and then right away started Pawing through my items without bothering to ask my permission. She did not do that for the other customers, who were standing before me. I agreed for receipt check in my contract but did not agree to be treated differently. Does the Costco not realize that once the customer pays for the items, then the items are no longer shop merchandise and that they are customers personal items. Don't you need a probable cause to physically go through other people stuff? No, the probable cause is not the skin color. Anyway, after a while, she declared that I had one item more in the cart than I was billed for. We counted again. This time, she admitted that she made a mistake by counting the same item twice and let me go. If you are going to go through your customers stuff, at least try to be consistent about it. Follow the same procedure for everyone. Paw through everyone's stuff. Is it too much to ask that the paying customer be treated with dignity?
Why are we suffering this slight every time we shop at Costco? Why do we have to prove our innocence by showing a silly receipt? The items are packed into the cart by Costco staff and there is no way a customer can go without paying through the check-out register lines. Unused check-out registers are blocked with cart and boxes. How can a customer steal? Why are they hassling the paying customers and treating them as guilty until proven innocent? Why are we letting go of our rights and dignity, bit by bit, everyday? read more