Grafton Eye Center in Costco has really disappointed me. I've tried 4 pairs of RGP lenses and 2 lenses changes in glasses and still unable to see with a pulling problem. Went to a leading Ophthalmologist to find out the prescriptions were wrong and I have developed a gray area on my cornea from ill fitting contacts. Now i cannot wear contacts for a minimum of 1 year. Requested a refund via their electronic service. No answer received. read more

The whole purpose of filling out the cake form when ordering a cake is to let the cake decorator know what you want. When the customer writes on the order form 'no green leaves on the blue roses' and it comes with green leaves on the blue roses...then there is a problem. read more

Wouldn't let me checkout! I use my family's card and pay cash per costco member rules, (My name Is on the membership account) and the cashier gave me the hardest time and wouldn't believe me. Said that even if she called the manager they'd tell me the same thing "so I'm not gonna do that." I've never had this problem anywhere else, and will definitely not be returning. read more

bought tires,, and had a slow leak,,,, turns out i picked up a nail,,, they repaired it for free and in good time.

Love the store. Prices are good. Check out can sometimes be lengthy due to lack of staff and registers open. Cell phone reception sucks inside store. read more

Loooove the produce! It's the best thing about Costco. My husband called to see if our brand of tire was in stock when our tire went flat in our van and they told him that it was. He went in less than an hour later and they did not have the tires he needed. Also one of the older, male employees also was quite rude to me one time regarding costco coupons. Overall, I still enjoy shopping there. read more

I admit I love buying in bulk! I don't even need too. And every time I'm in Costco they have something extra I need to buy. My last trip it was a tutu for a 2 month old that won't even fit her for at least another year. I'm sure here mother loves me for that. I'm a sucker for a deal! Explored their wine section and bought several bottles for under $10 as well. Only one was so bad i had to dump it. read more

Went to get a new membership because my old one expired YEARS ago. Not only did the very, very nice lady behind the counter explain everything, she double checked to see if I was still in the system (I was) so I didn't have to fill out a new application. Super friendly and great deals. What more could you ask for? read more

I love everything at costco. When it's busy people are very rude. They block isles when they feed their faces without caring for people behind them. I just shove their carts out of the way. It's usually bored trophy wives or retired people that care more about themselves than others. US whom have to work are much nicer. read more

Single household but I have Executive Membership so my daughter and her family can take advantage of the phenomenal quality and savings. Easy to buy bulk when you can divvy up with friends too. Ditto all other reviews on the bright, clean facility, friendly atmosphere, happy employees who are treated well and make a "living wage". Love the bagels and Artisan breads, organic offerings, and nuts, nuts, nuts! Don't forget the nuts! And the rotisserie chicken OMG (only $4.99). Some day...I may even buy myself a diamond bracelet at Costco! read more

I had ordered a calendar and waited more than 10 days to get. I get an email saying it's ready for pickup. I go to photo center and they tell me that it would be an hr or so for mail to get into photo department. I wait then get calendar that was bent in the middle. Every photo creased. Will reorder and have to wait again!...how many trips will I have to make. They will not mail it to me. BTW, the calendar has a matt finish on front cover and rest of photos are glossy. No other way to do it I was told. I'm a professional photographer and have been singing their praises over the years. Not anymore!....Terrible photo department. Go elsewhere. read more

We love this store. Nice helpful people, great deals, consistently fun to shop at. Just one highlight this evening prompted me to write a review... The man helping with the Christmas trees eagerly helped me pick one out, searching thoughtfully for just the right one. "This is going to be a beautiful, full one" he said as he helped me slide it into my car. Sure enough, it is gorgeous, and for less than $40, an amazing deal! read more

Wish I could give it a negative rating. A birthday gift (Solar Pillar Lantern) was purchased on Saturday at about noon. Drove 30 miles home, when the gift was opened later on Saturday afternoon, the glass was broken. Because of distance to drive, was returned on monday evening for an exchange. They couldn't exchange..didn't have any more. Quite frankly, teh glass was likely broken because they are careless with their stuff. They should have offered to contact other Costcos to find a replacement. Why would I EVER shop a place like this again? read more

Last week Costco was running a sale on Velox wheels: $150 off the price on a set of 4. The promotion ended May 5, so that morning I went on line to order the wheels. After entering my car's information I was given a choice of 5 or 6 wheel models and picked one set (#RT 7M) which clearly showed the sale price. But when I tried to add them to my shopping cart, I was told that the wheels were out of stock and could not, therefore, be added to my cart. I tried twice more later that day with the same results both times. Knowing that the promotion had been extended once before, I went back to Costco.com on Monday morning to see if the promo had been extended again. It had not been extended, but just out of curiosity I tried to add those same tires to my shopping cart. To my surprise the system reported the wheels to be in stock and available at the non-sale price. I called customer service for Costco.com and pointed out how unlikely it was that the wheels were actually NOT in stock on Sunday evening (at the sale price), but WERE in stock (at the higher price) on Monday morning. The CS rep was very polite but basically told me "tough luck; the wheels must have arrived in stock early this morning. If you want the wheels, pay the higher price." I think the wheels WERE in stock on Sunday, but they just did not want to sell them at the sale price. At the very least, the Costco.com receiving system knew on Sunday evening (if they really were out) that they would be arriving Monday morning. Since the wheels would not have shipped until Monday in any event, then as far as the receiving system was concerned, they WERE -- for all practical purposes -- effectively IN STOCK when I tried to order them on Sunday. Very disappointing -- and maybe even illegal. I purchased our last 3 sets of tires from Costco, but this bait-and-switch gambit has me looking at other stores now for the wheels and tires (probably around $1,300 total) I'm about to buy for my '06 Volvo XC70. read more

I love Costco; however, I wish they carried Silver Hill Bakery (Canada) breads and the bread I'm looking for is name "Squirrely" . I had it in Seattle recently and it is wonderful--very healthy. I had someone check at Costco, Grafton, WI, but they don't carry it. She checked other stores in Wisconsin, but could not find it. Oh, well! Betty read more

Great store, great company, great products. We shop there once a week, use their eye care department,and tire service. We are very satisfied customers. read more

Today there was a case not very good with my son (four years old)in Costco.The woman was accidentally hit by a car on my cheek came looked and didn't even say sorry.My son is very wept, and from his cheek started bleeding.The girl from the bakery took us to the food court and got ice.Manager came and the cashier they have said many times I'm sorry my son for what happened in the store,of their guilt there is a woman customer was hit and saw that the child was crying did not say I'm sorry.I want to thank the store for ice,band-AIDS, water,they treated my son.Very helpful and friendly people working there,especially the Manager,who was with us all the time has not yet passed blood and my son calmed down.Please customers look ahead who have gone before you,it can happen to your children or grandchildren,be careful.And I'm sorry to say it may be only a educated and normal people. read more

Costco - A woman accidentally hit my son's cart and not said sorry,this is what happened - Wholesale Stores Near Me - Grafton, Wisconsin

store is clean but book always has the same thing mostly on sale. I don't like the free samples they hand out. looks like the people comming there have never ate and stand in the isle and block your way just for food eat before you go not there! read more

Cashier claimed my Costco card was not my card and would not let me checkout or help resolve the issue after waiting in the ridiculous line. Canceling my membership read more

It's a Costco, they're all the same. It's just my wife and I and we still get our money's worth on the memberships. The over the counter drugs are enormous savings. Even their prescription drugs are cheap. My insurance was weird with one drug and the pharmacy worker told me that they could run it as a cash order and it would be cheaper for a longer length of the medication. Fine by me. read more

I ordered a cake for a party at work and planned to pick it up at 6:30 on my way to work. When I got there I realized they closed at 6. I called the store and luckily someone answered and they were kind enough to let me get my cake. The staff went above and beyond for me and it was greatly appreciated! read more

It's time to re-think my membership! One of the reasons why I pay the $116 a year membership is because of their return policy--which has now changed at this location. The store manager has decided that no returns will be accepted (no exceptions, I was told) for ANY purchase over one year old. Well, my $149 KEURIG coffee maker died after only 13 months, and I was told that COSTCO GRAFTON will not accept a return/exchange. I'm sorry, but when one pays $149 for an item, it should work for more than one year, and I should not have to deal with the manufacturer when it was one of the main reasons why we pay for the "privilege" of shopping here. While I know that many people may have taken advantage of the past return policy...they should tell customers of this change. More importantly, since the item was bought before the store manager made this change in policy, it should be under the old policy...not the new one decided upon by one individual/against company policy! read more