I got a bunch of sap on my truck thanks to some very inconsiderate trees in Prescott. Knowing full…read morewell how deftly organics can chew through a nice coat of paint, I wanted to get it cleaned off quickly. Most places I called had waits up to a week out, but Definitive was ready in a couple days. Stephan said he'd be at my house at 8am and damned if he wasn't there at 8 on the dot. I noticed they didn't employ a two-bucket washing method. If that bothers you, just a heads up but my truck was pretty clean to begin with (apart from the sap) so they went ahead and pressure washed it. Afterward they polished and waxed it. It wasn't at the level of a paint correction specialist but for the price I could hardly complain. They even cleaned up the frame rails inside of the wheel wells On god, the car looked like it just rolled off the lot. Well done, Stephan and gang. I'll be coming back for your business again and recommending you to everyone who asks.

I sent out a request. I'm a first response, if reasonable, I'll use you. These guys responded…read morequickly and said they could detail our truck that same day. A soda can had fallen out of my backpack and exploded the day before, hence the reason I was looking for a detailer. Not only did they come the same day, they split the job between our work and our home so we could finish our shift. The truck is fabulous clean! Removed the soda, grass and dog hair. This is a busy truck between dogs and football, it was pretty messy. They did a great job! I wish I would have taken a before and after picture. Thank you so much!

The turn is pretty Steep if you have a large vehicle go to the other one down the road it is more…read moreequipped for larger vehicles with horrible turning radius this location is newer and has newer things and smaller vaccum area as compared to the other locations.

This location is trash always not working dirty and thinking about canceling my membershipread more

Great self serve with clean facilities and trustworthy equipment. The owner was on hand at the time…read moreof my visit and very inviting and personable. Easy in, easy out and prices were on par if not better than any other self serve options. Credit card readers are great because who carries change these days. Highly recommended for post lake visit or monsoon season!

Came here just yesterday, and had been washing my vehicles on abd off here since the 90's . Avlot…read moreof different ownership since then. Yhis time I decided to just use SPOT FREE rinse and nothing else. I turned off the water as it showed in the payment machine. I get a charge for $20!! I called this "Owner" and as I'm inquiring why i got charged, he tells me to stop being SASSY!! LOL! OK... HE offers to Zelle me $16. NEVER COME HERE! It still looks the same as it did in 1990! No upgrades, just the ones to take money! I did get a $16 refund. But will not come back here.

The absolute best service and wash experience I've had ever…read more Richard and Dean took such great care and time to make it amazing. I remember sitting in my car and thinking to myself how spoiled I feel. I will definitely be back and cont stop recommending them. Thanks guys. See you soon!

This is a great place. They always do a great job in getting the car washed. As well as awesome…read morecustomer service. It's a great price for the value you get.

I was visiting Phoenix with my dually pick up and 5th wheel travel trailer. I needed my dually…read morewashed ( without the trailer). This place is in a little hole in the wall. They were a little pricey. $65 for full detail in and out for my truck. Their attention to detail was amazing. This is 100% hand car wash. Not even a track that goes through a tunnel. Yes they took awhile to clean and finish my truck, but it was spotless. I would come back in a minute!! Best car wash I have hand in a long time and they will wash every kind of car.

Amazing! Left my car looking amazing and cost of the work they did was very reasonable. Will…read moredefinitely return!

This place appears to be practically abandoned, only one of the five stalls works and there has…read morebeen a homeless encampment in one of the car wash stalls for a month. I'd like to go here but don't feel safe and nothing works.

I never do hand washing car washes. This was my first hand wash, but it was great! Sure you have…read morelimited time, but you get 4 minutes for only $1.25, so it's really not that big of a deal to pay for extra time. Just be quick, and it gets the job done! Also bring quarters or dollar bills since it only takes quarters

I love it here! They are always so nice and courteous. Randy the manager is always so helpful as…read morewell.

My windshield was cracked top to bottom going thru the wash. Accidents happen and when I pulled…read morearound and talked to the manager they took photos and had me fill out a report - all good. However they never contacted me, you can't call, so I filled a form on their site. They told me to file a new claim, but I explained I had already filed a claim, and then there was no response. I emailed them again, and this time they told me they had lost my claim and I had to file a new one. At this point the incident had happened 3 months ago. I could only vaguely remember the date and time, but filled it out again. This time, within 24 hours of submitting they said that my claim was denied because my windshield was already damaged. (it was not, in fact the windshield had been replaced about a month prior). No apologies, just "your case is closed" - I asked for clarification on proof of my windshield being damaged. No response. At no point did they show remorse, even a simple gesture as an upgrade in my wash tier or a free month or two would've been appreciated. Outside of this, I had enjoyed the wash and service, but they've lost a customer with how this incident went down.

Car wash does a great job, but what is most impressive is the detailing area after the wash -…read moremicrofiber cloths are provided to wipe down the vehicle, there is a vacuum cleaner and high-pressure air hose. Much more convenient than bringing out all the gear to clean the car at home!

If it wasn't for the terrible [new] attendant I had the displeasure of experiencing today, I…read morewould've given this location five stars. This one is my go-to because of the location and each time I go they give you their brightest smiles when they greet you as you pull up. Note: if you've ever stopped your unlimited passes, you'd know smiling is part of the company's mandatory services. I appreciate the attendants looking over the car too (even when it's 115 degrees F) and spraying the majority of sap, poop, and dust spots. Now for my one complaint. TL;DR hyperfocused attendant does not know when to stop the car wash despite a foreseeable mistake like an open car window [that was unmistakably malfunctioning]. Maybe she's new because I'd never seen this middle-aged woman before, but please pardon me for saying she had no sense - or maybe she's seen too many absurd TikToks that nothing fazes her anymore. Today, I drove my husband's car not knowing the mechanics of one of the rear windows malfunctions. Doing what I always do, I made sure the windows were all rolled up, but the malfunctioning window automatically rolled down. This new attendant sees this, continues to spray the car down (so I got a little wet too), and allows the conveyor belt to keep moving the car along...so what do I do? I put my foot on the brake. She then proceeds to yell "Put the car in neutral" as she sees the windows continue to roll up and down multiple times. I repeat, the window doesn't work properly and I'm trying to not get water, soap, and the brushes inside the car by gingerly fussing with the window button. After yelling about five times, likely thinking I'm not listening, and the car behind me is now also on the conveyor belt ready to hit my bumper, she presses the button to stop the wash. Did she finally hear me say "I'm trying to close the window" before she gave an exasperated look then pressed the button? I'm unsure. Was I embarrassed? Yes. Did I expect her to pay attention to obvious details like an open window - malfunctioning or not? Absolutely. I hope she learned from this mishap many, many things. What did I learn from this? Just look at the windows to see if they're all rolled up.

I came to Clean Freak after a DISASTROUS experience at Cobblestone Auto Spa on 51st Ave and Bell. I…read morewas looking for a good, unlimited wash plan and they are a dollar more than Cobblestone. The young men who signed me up were friendly, knowledgeable and courteous. I got all signed up in a matter of minutes and was on my way through the wash, a happy customer. I was also pleased to find that they offer a multi-car discount, so now my partner can take advantage of the benefits of Clean Freak, and we save some money, too. He's with Cobblestone currently and will be leaving them to join me at Clean Freak. I am eager to go to more locations, especially the one in the area of 35th Ave and Glendale Ave, just down the street from our new home.

Usually go for a basic wash and today decided to do the deluxe. It said it would clean the wheels…read moreand honestly did nothing, staff were not friendly and not one drying cloth to use. Had to change four different vacuums as they didn't work. Place was dirty and so unprofessional . I won't be going back here and it's not like it was busy that they couldn't have made it sooo much better!

UPDATE: 05/12/2026: I reached out online for somebody to…read morecontact me and received a follow up email that somebody would contact within three days. I have not received a response yet. ORIGINAL POST: The washes at this location are GREAT! But trying to cancel the membership plan has been an absolute nightmare. Their membership system cycles to dead-end corners and when you go to the main site to cancel, it has a button to cancel, but leads to another cycle page. It has been super difficult to get in contact with anyone to cancel and has been super frustrating. I won't use them again for this reason--be forewarned if you are considering a membership. I had way way better service and easier communication with Cobblestone, who I'll be going back to. I had switched to Super Star because I thought the location would be more convenient. Cobblestone, I see now, though, is worth the drive.

Be careful when you let them help you at the machine. Today the girl there asked what I wanted and…read moreI said just the lite wash. She then proceeded to hit the subscription button, then asked me for my phone number. I told her I didn't want to give her that. She basically said she needed it for the subscription because it is cheaper if you wash your car twice a month. I restated I didn't want it. I have never had someone try to slide a sale in like that. Shady sales at best. There are a dozen other car washes around, I will be going to one of them.