Nobody had my prescription in stock but them. I called every Lens Crafter in the Bay area. Glasses…read morein a hour... They could keep their word. Everybody wanted to take weeks to get me my glasses although i had my prescription. Well one call to these ladies and I had my glasses the same day ready for my road trip so I can drive safely. Thank you so much...

Anna was incredibly helpful, patient, and knowledgeable while helping me select my glasses -- she…read moretook the time to answer every question I had and made the whole process smooth and enjoyable. I popped in at 1:00 PM and was pleasantly surprised to be able to pick up my glasses the same day at 5:00 PM. (Note -- turnaround time may vary depending on your prescription.) Professional service, great communication, and super quick turnaround -- I'm really happy with my experience and would definitely recommend this place to anyone looking for quality eyewear and excellent customer care!

Unfortunately there's a young lady at the front desk that think she's the CEO of a Fortune 500…read morecompany and treats customers horribly. She's curt, pushy, rude, and unhelpful. She's the one that always answers the phone and sits on the right side of the desk when entering. I won't be coming back here.

we went to this place ordered my daughter's contact lens prescription, the doctor drops her…read moreprescription dramatically and she is sitting in the 4th rows in her class and she can barley see the board. We have bought 1 years supply for this place! She claims that her old prescription from different clinic is much clear. This is our first time using this clinic, normally doctor provides trial contact lenses just for safe checking in case the new prescription does work out. But we were not provided by this clinic. Big disappointment and wasting of money!!!

I've been a loyal patient at Tri-City Optometry for the past 20 years, originally following Dr…read more Chatwani from her former office in Newark. My experiences have consistently been exceptional, which led me to transfer our care to her new location in Fremont. Two years ago, I encountered an unfamiliar situation regarding my eye exam and contact lenses for the first time. As I was new to the process, I felt a bit lost. After receiving my glasses, I decided to visit another optometry office for my contact lens prescription and exam to avoid the hassle of returning to Fremont constantly, especially since I live quite a distance away. However, I found that making the trip once a year for my family's check-ups was reasonable. Last year, my children, husband, and I had the pleasure of being seen by Dr. Young. She was incredibly kind and understanding, recommending that I consider both contact lenses and glasses during my visit. I appreciated her approach as it allowed me to take my time in making a decision without feeling rushed or overwhelmed. This year's experience exceeded my expectations. Just four days after purchasing new glasses, my daughter accidentally broke hers. However, Annel, one of the staff members, went above and beyond to assist us. Her kindness and attentiveness made me feel truly heard and valued. There was a moment where I contemplated switching to a different optometry office after two decades of loyalty, but after these recent positive interactions, I've decided to remain with Tri-City. I feel grateful not only for the wonderful care we receive but also for the improvements in staff that have made our experiences even better.

Tri-City Optometry is the gold standard for bad customer service…read more This review is written on behalf of my sister, who is hesitant to post under her own name because she recently purchased an expensive pair of glasses here and is worried about possible issues or retaliation if she needs repairs in the coming year. Dr. Shital Chatwani rushes through the appointment, speaks down to the patient, does not answer questions clearly, and becomes visibly impatient when questions are asked. The entire interaction felt less like a medical appointment and the clear priority seemed to be getting the patient out quickly and into ordering expensive glasses, rather than taking time to explain things or address concerns. It honestly felt like dealing with a businessperson more than a doctor. Unfortunately, the poor experience did not stop with the doctor. The overall leadership and culture of this office seems weak, and it shows in the behavior of the staff. There are many employees walking around, yet when customers have questions, they often say "I'm busy" and walk away without offering to find someone else to help. In a professional practice, you would expect at least a basic effort to redirect you to another staff member. That simply does not happen here. The staff appear selectively nice to people they are trying to secure business from but otherwise the service is consistently rude, rushed, and unhelpful. The overall attitude is 'take it or leave it.' Even when there is no problem, you are treated with disregard. If there is a problem, I would not trust this office to handle it with care or professionalism. There are many excellent optometrists who accept VSP and other insurance plans. I strongly encourage people to look elsewhere and consciously choose to support a practice that actually respects its patients.

The staff here is so friendly and helpful (except for a terribly cranky women LEE who works on…read moreSunday-avoid joking then)! Dr. Louie, the optometrist is kind, warm and very helpful. Recommend highly (just don't go on a Sunday)!

The Optometrist is highly skilled and accurate. He found an issue with my previous prescription…read morefrom a "high tech" optometrist which improved my night vision. They are on the expensive side for glasses but they are quality.

Dr. Mah is the best. I have been going to him for years. His customer service is above and…read morebeyond. Would highly recommend him.

Worst one I have seen in years. Gave me Pink eyes due to apparently infected frames and/or…read moreequipemnt. I was ok wiht that as these things could happen but wordt thing is lack of empathy to help me when I was suffering. DO NOT go there

They're perfect if you're physically disabled and in a wheelchair. I've been seeing them for years…read morenow and I'm extremely satisfied with their overall service. It's hard to find accessibility friendly places that can accommodate large wheelchairs such as mine. I highly recommend them, especially as a disabled person

A tree branch jabbed into my left eye causing some vision blurring and pain. I reached out to…read moreoptometry office who couldn't see me until 5 days later. The next morning, the pain was getting worse and I was pretty desperate to get an immediate appointment into any optometry office. Most optometry offices open at 10am, but this one opens at 9am and I was lucky enough to get in for a 10:30 opening. Once I arrived, I got checked in pretty quickly. The staff there were all very pleasant and friendly. Soon after, I was in the exam room and Dr. Kimberly Haw came in. Dr. Haw was also very friendly and down to earth. I appreciated that she was very frank and straightforward about the potential level of injury that my eye could have sustained, yet also had a sense of humor that put me at ease. After examining my eye with some nifty gadgets, she was able to see that I had an abrasion on my cornea. She explained the condition, treatment plan - antibiotic drops, and things to look out for. I was originally just looking for ANY optometrist that would see me for my eye injury, but after my visit and positive experience today, I will return to Fremont Optometric Vision Care Center ongoing as a regular customer for my annual eye exams. Not that I plan to injure my eyes anymore, but if it happens again, Dr. Haw said to give their office a call as it is their practice to get people with eye injuries into the office ASAP for care. BTW, wear safety goggles when dealing with trees! I was just picking some dumb oranges when a random branch shot in at an angle right into my eyeball.

I hadn't been to an optometrist in a long time, but Dr. Hwang and the staff at C. Sharp Optometry…read moremade the experience fantastic from start to finish. Everyone was friendly, knowledgeable, and professional. They took the time to thoroughly answer my questions and explain everything in a way that was easy to understand. I truly felt cared for throughout the entire visit. I highly recommend C. Sharp Optometry for anyone looking for excellent vision care!

Love the selection of eyewear. Doctor was great and appointment was easy to make. Would recommend…read morethis place!!!

Staff here are always top notch and very helpful…read more Highly recommend if you are in search of a spot to get your eyes checked and some specs!

Great service and wonderful staff. Optimax- equiped. Dr Wong…read moreis very nice and courtious

A Gold Standard for Family Eye Care…read more Our second visit to this practice only confirmed why we've decided to make this our permanent home for all family optometry needs. The experience is truly top-tier. Dr. Fan was an excellent Optometrist, equipped with knowledge and latest technology ophthalmic instruments that ensures your eye health is a priority. Angela and the entire management team, alongside the doctor, are absolute professionals who prioritize patient education. We weren't just sold LUXOTTICA products; we were thoroughly informed on the features and benefits of specific materials that suited our unique requirements. It is rare to find a place where transactions are so 'black and white' and transparent while still catering to a variety of budgets. If you value professional integrity and high-quality care, this is the place to visit. Thank you, Angela and staff, all lovely ladies!

They ordered me the wrong prescription contact lenses. The power was wrong. They replaced them in a…read morecolor I don't normally wear but was trying. The color was awful and they do not do returns on unopened lenses. I am stuck with this after the delay in getting them filled to start with. They don't communicate well and do not offer samples if you don't get the exam with them. When ordering I asked for a visual chart to show the color options. They have none. You have to order off names alone or look it up online yourself. I heard sorry a thousand times in this process but the final point is as the same. SOL too bad. I have since gone to an online provider that walks you through options and a good match with an exchange policy for unopened lenses. And I can actually see what i'm ordering. I thought buying contacts from the same place I buy dish soap and feminine products from was a good idea- wrong.