Kim gave me one of the best haircuts I've had in a long time. She was incredibly detail-oriented,…read moreand her energy was upbeat and engaging. She balanced giving professional recommendations while still listening to my preferences. If you're looking for someone who is attentive and genuinely cares about her clients, please book with Kim!

This review is for Sera…read more I completely understand that a stylist's time is valuable, and I know it's frustrating when clients are late. I also understand why my appointment needed to be rescheduled. My issue is not with the policy, it's with how I was treated. I was made to feel like an inconvenience from the moment I walked into the salon. I had a 12:45 p.m. appointment and called before leaving home to let the salon know I was running about 10 minutes late, which is their stated grace period. The receptionist told me she would let Sera know. At 12:56 p.m., when I was literally one minute away from the salon, I received a call saying Sera could no longer see me because I was late, and she had back-to-back clients. While I was disappointed, I understood. I asked if I could still come in briefly to speak with Sera because I wasn't even sure I needed a full highlight service, and the receptionist agreed. When I arrived, Sera immediately told me I needed to reschedule and seemed unwilling to discuss my hair beyond commenting that the back was "really dark" and explaining that she had returning clients scheduled after me. She didn't seem to know or care that I was a returning client. Sera had done my hair in February, and I came back because I had really liked her work. Not recognizing me in and of itself is not a big problem--I know a lot of people sit in her chair--but it made the interaction feel impersonal and left me wondering if she'd even prepared for my appointment. I was fully prepared to work with Sera and the receptionist to find another date and time that fit both of our schedules. Instead, both were unhelpful, dismissive, and rude. This experience was especially difficult because I have pretty severe alopecia areata that, thankfully, is now well controlled with medication, allowing me to grow most of my hair back. That said, I wore a wig for five years after losing most of my hair, so finding a stylist I trust is still an incredibly vulnerable and anxiety-producing experience. Every time I see someone new, I have to explain my hair loss and why I prefer a lived-in color that doesn't require overly frequent trips to the salon. I chose to return to Sera because I thought I had found someone I could continue seeing. Instead, I left feeling embarrassed, dismissed, and genuinely upset. I walked out of the salon, called my husband, and cried like a reprimanded little girl. I am a 35-year-old grown-ass woman. Policies are important, and I respect them. Kindness and professionalism are just as important. Had the situation been handled with empathy and respect, I would have happily rescheduled. Instead, I left feeling less like a person and more like a time slot or a dollar sign. It seems like Sera may have enough clients that turning one away isn't a big deal, but I was respectful, cooperative, and ready to work with her to find another appointment. I deserved that same courtesy and respect in return.

Had an awesome experience with Israel. Found him via a…read moreChatGPT search when I was visiting town for work. I told it exactly what I needed and asked it to recommend somebody locally that fitted that box.. It suggested Israel so I gave it a shot. Great experience! He chatted to me about what I wanted and took time and care to get it spot on. Came away really happy and will definitely be back when I'm working in DC. Heartily recommend!!

Great friendly salon! Yelp find and was perfect for me and my sister: affordable, highly rated, on…read moretrend, excellent stylists. I've worn my hair long for about 15 years and have gone through lots of changes in the nature of my hair. Needed to start fresh, heal my hair a bit and find my way to a new look. Natalie was totally game and suggested a bob, and her warm encouragement had me jump for it! Glad I did. On my way to better health in my hair, and a look that can work for the next few years. Crossing fingers! Thanks, Natalie!

I can't imagine not seeing Tony for my styling. He takes a decade off my many years by giving me…read morethe lift in my cut I wish I could have daily.

The haircut here was very disappointing and did not meet the standards I have come to expect from a…read moreJapanese salon. 2022 I am new to DC. Over the past five years, I have regularly visited Japanese hair salons in Los Angeles, New York City, and Boston while traveling frequently. In those experiences, even when a haircut did not fully match my preferred style or length, the technical quality was consistently strong, and any adjustments were handled professionally. Unfortunately, this experience was very different. One of the defining characteristics of a Japanese haircut is the smoothness, softness, precision, and careful organization of the layers. In my case, the cut lacked those qualities and appeared uneven and poorly structured (the photo from the back). I was also disappointed by the salon's management. Based on my experience, the overall operation and quality control did not reflect the standards typically associated with Japanese salons. Update (May 2026): Over the past 4 years, I have been with my Japanese hair stylist in New York. I returned to the salon to see Keiko because I was hoping to find a long-term stylist in Washington, DC. I had not had my haircut for 7 months prior to that because I delivered a baby in December 2025. Ozuki appeared to be one of the few salons in the area offering Japanese hairstylists. Immediately after the appointment, the haircut looked good due to the styling and blow-dry. However, within a few days, the shape became difficult to manage and appeared increasingly unstructured. The photo on my ID, taken approximately three weeks after the haircut, reflects how the cut settled over time. In contrast, the Japanese haircuts I have received elsewhere typically maintain their shape and balance for several months. Despite my concerns, I scheduled another appointment six weeks after the first haircut with Keiko because I genuinely hoped the issues could be corrected and that I could establish a relationship with a local stylist. At the same time, I let the management know that my haircut had bad form and hope that it can be resolved at the second appointment. Unfortunately, my interactions with management, Liz, were once again disappointing. Rather than addressing the concerns constructively, the response left me with little confidence that the salon could deliver the level of quality I was seeking. This is the first Japanese salon where I have repeatedly had unsatisfactory experiences. Based on the consistency of those experiences, I am not convinced that the salon operates at the standard typically associated with Japanese hairstyling.

I came in as a walk in overdue for a cut. Love that their salon opens early. Omer and his staff…read morewere amazing! I love my new hair cut! Thank you guys so much.

Lovely owner and staff. Accommodating at the last minute. Gorgeous haircut and blowout w owner.read more

Do not come for haircut. This is simply a place to beautify your face and hairdo for your special…read moreday or to color your hair but don't come here for a haircut. Except for French woman named Sophie who can do decent cuts, there is no any other stylists skilled in precision haircuts. Came here and one of their top stylists gave me the worse cut I've ever had in my life. I've had to wait more than 6 months to grow my hair out from the horrible layers he did on me. He literally just chopped my hair up. The bottom of my hair in the back was an upside down triangle! Every stylist knows it should be straight across and maybe just a bit rounded on the sides! Any salon would have easily provided a (normal) soft, feminine, sexy, natural cut that is subtle perhaps at different skill levels. This guy clearly had no concept of how to cut (straight) hair because his clueless messes get disguised easily in wavy or curly hair or in a blow dry with curling brush.

UPDATE: Jillian threatened me with legal action for writing this review…read more After being a loyal client of Jillian for hair cuts and Adrian for brow waxing since at least 2016 until 2018, before I moved back to San Francisco and to Plano, Texas, I returned to NoVA/DC - moving on election day in Nov 2020 - because it seemed like NoVA/DC was being pragmatic about covid-19 regulations vs. the two extremes in CA & TX. I messaged with Jillian prior to my move on 11/3/2020 to learn how Karma was handling covid-19 regulations, because there were no capacity restrictions in Texas, so I hadn't had my hair cut or colored for 7-months - the longest I've ever gone. I saw her and Adrian on 11/22/2020, and even brought them both "welcome home" rose gold goodie bags with cards, Sugarfina rose gummies & chocolate caramels, and masks. I knew the global pandemic was especially hard on the beauty industry, because my aesthetician in San Francisco & her mom had to close 2 of their 3 salons in the Bay Area - in spite of being open since the 1970s. I was therefore sensitive to this fact. Which is why it was even more bizarre when I learned on social media in December 2020 that Jillian was moving to Dallas, Texas in January 2021, after she listened to my stories about Texas and pumped me for specifics about salons there, and at no point told me about her move. I later learned she told some clients about her move and not others, and that she expected Karma to tell me about it. However, the poor communication continued, given Karma never emailed me, the same way I never receive receipts for my "contact-less" transactions, and they still ask for my physical credit card, in spite of verifying its existence on file. The poor communication and the broken technology are both annoying. I let that go, and worked with Jillian - via social media - to book hair cut appointments with her for the next 6 months on Saturdays, however even when we agreed on my preferred time slot (4pm), she booked them for 5pm, because that worked best for her, she said. Not very friendly customer service for loyal clients! She also initially told the receptionist she was booked in February, which initiated our social media messages, requiring me to book with her directly. Then magically she's staying late for me! In parallel, as to the quality of Jillian's cuts, I started seeing her when she used to place a placemat on my shoulders to ensure her cuts were even, and I was always happy with how even they were over the years. That said, I've been very clear - including bringing drawings and instructions from my stylists in San Francisco, who do editorial work for Nordstrom & Gap, and trained in London & globally - that I don't like "shelves" of layers in my hair, I prefer long layers, I don't like corners, and I prefer professional cutting techniques to remove weight vs. thinning shears that butcher the ends of my hair without expertise. Jillian uses thinning shears, and my last cut included all the things I don't want mentioned above. It was, however, even at the bottom. I let this go, because I've had uneven cuts in DC, and I knew that by August 2021, I would need to find a new stylist anyway. I did, however, vocalize my concerns to Jillian yesterday & today about the inaccuracy of rapid covid tests, in parallel with Texas removing their mask mandate, while she travels back & forth between a covid hotspot & DC over the coming months, and she decided to cancel my appointments as a result. That's fine. I'd rather not contract covid, which is exactly why I left Texas. Which brings me to the brow waxes. Due to schedule availability, I booked an eyebrow wax with Erwin in December 2020, and his brow waxes are better - and more expensive - than Adrian's. Erwin's shape was superb, and similar to my favorite brow artist in San Francisco, who's regularly voted best brows. However, Erwin did not pluck or wax the hairs in between my brows, which I had to do myself. He also told me the gold dab of eye shadow I placed in the center corners of my eyes made me look cross-eyed, which I found insulting, so I suggested he remove it if he found it distracting. He asked me who gave me that make-up guidance, and "if they were black". Was that a racist comment? And why was he criticizing me, his paying client?!? I tried booking a brow wax in January 2021 with either Erwin or Adrian, and learned they were both at home quarantining with covid. Surprisingly, when I saw Adrian in February 2021, he criticized my brows, saying how much they needed a wax. Obvi! Why do he and Erwin feel it's OK to criticize their clients? Furthermore, they were uneven. Shockingly, I pointed this out to Adrian, and he agreed that my left brow was taller than my right, and re-plucked, yet when I got home, I still had to fix myself, comparing to my photo of my best brows in San Francisco. He also over trimmed the end of my right brow. If you like being treated as a client, look elsewhere.

Thanks so much to Essam for a great haircut today -- exactly what I was looking for -- and a very…read moreinteresting conversation, too!

Got cut and color with Essam recently. Cut was fine, color…read moreI'm not happy about. I asked for and shared photos of ombre or balayage style color and ended up with partial highlights that abruptly stop at around the crown of my head. I should have known it would not turn out well when he was confused that I didn't want my "highlights" to go all the way to my roots. I reached out and he offered to fix but at that point it seemed the only option was to extend the highlights which is not what I was going for so I'm just going to let it grow out.

I went to Tresses after a recommendation from a friend. First off, I went during my lunch hour and…read morewas surprised how fast I was able to get my hair cut. It was the perfect timing. I did not opt in for my hair to be dried, but it still looked really good. Joao and his team are using magic scissors here or something because after my cut, my hair has felt so much fuller, so voluminous and it has grown substantially. The price point here is also a plus and there's lots of options for you, depending on your needs, timing, etc. I look forward to my next cut with Joao!

I go to Tresses every so often to take my crazy curly silver hair. Claudia is a wizard with…read moreshampooing and conditioning. She applies what beat suits your hair's needs, but also provides an incredible scalp and neck massage. I often think of returning just for that. Rosaline gives a masterful cut and provides interesting conversation and very useful tips for styling after the visit. I won't go anywhere else.

Obsessed with my hair Rissel Thank you for always doing your thing and leaving me feeling…read moreconfident every time. Highly recommend!

My haircut was fine, but Suelene made several negative comments about my hair (which is often…read morecomplimented as my best feature). It was kind of weird and not the experience you expect from a stylist, whose job it is to make you feel beautiful!

Lona and Odelia are phenomenal professionals in the services they provide! This salon is one of the…read morebest in the DMV and the quality of work for the price point can't be beat. I'm glad I found them and so are my girlfriends I recommended this place to. If you're thinking of booking, don't hesitate and just do it I love to get hair cut + glosses + blowouts here

They did a great job as always. Been coming here for over 10 years. Very friendly staff!read more

Happy ... was able to get a last mile minute appointment... not a lot of fussing, just a nice…read morestylish cut and plan on going back !

*Update 4/28/18 After much back and forth they finally…read moreagreed to refund half the money, for which I'll give them an extra star. I still believe a full refund would've been the right thing to do, but you pick your battles. I appreciate the attempt to make this right although it still seems somewhat half-hearted. 4/27/18 Please look up "Zhen Lin" on yelp to see my review of the stylist who did my hair and more pics of the highlights she gave me. There was obviously a major misunderstanding. Why on earth anyone would want super blonde highlights on top of dark brown hair in 2018 is beyond me. This is not at all what I asked for. I asked for a natural looking balayage and showed Zhen literally four different pictures of examples I liked. I expressed that I really wanted the hair to look natural, blended and not ombre'd or striped. Both Zhen and the manager refused to try to make it right when I expressed my disappointment in my hair. Neither offering to help fix it, nor a refund. I had to pay $250 for something that was the opposite of what I wanted. After begging in person for them to help, I left another pleading phone message tonight for them to help me fix this mess, or refund my money as I can only imagine what a color correction will cost at another salon. I absolutely hate writing bad reviews about people and wouldn't have posted this if I didn't feel completely swindled, disrespected and brushed aside. I'm really hoping they'll get back to me, and I'll update this review if they decide to do the right thing. In the meantime, I'm beyond disappointed and disgusted!