Front desk assistant..wonderful! Eye care tech friendly and knowledgeable. Dr. Thomas takes his…read moretime and you are not rushed out of the exam. Really the best office experience in years.

Dr. Thomas was first class from the beginning all the way through my Lasik eye surgery! I went in…read morefor a consultation and his staff at the desk were very friendly and attentive. They do a series of tests to see if you are a candidate for Lasik and to measure your prescription to see how much your eyes have changed since your last eye doctor appointment. All the tests were standard that you see at your eye doctor and didn't hurt a bit. My eyes were -5, meaning I was near-sighted. I also suffered from astigmatism. Dr. Thomas assured me that my eyes were very healthy and I was a great candidate for the surgery. The consultation was $100 and if you aren't a candidate it is refunded. If you elect to get your surgery through his office, the money is used toward the cost of the surgery. The friendly staff were able to schedule a surgery just 3 days after the exam! I was relieved to see Dr. Thomas was able to answer all of my questions about what to expect at the surgery and the recovery time afterwards. Dr. Thomas called me personally the night before the surgery to see if I had any more questions and how I was feeling leading up to it. The day of the surgery, I was explained in detail how to take care of my eyes and how to use the eye drops prescribed to me.The surgery was a breeze! I didn't feel any pain and it only lasted 20 seconds per eye! Even walking out of the office, I had vision close to 20/20! By that evening, I was seeing crystal clear! Dr. Thomas went above and beyond! He even called me in the evening to see how my recovery was going! After a few hours, I felt like a million bucks! I would recommend Dr. Thomas to all my family and friends and couldn't imagine a better experience! Top notch care! Thank you so much for all the professional staff and facilities!

This office is terrible , they switched Drs on me with out telling me , and gave me a doctor who…read morewas unpleasant . I walked away from having procedure done there. They also billed my exam with added services not rendered , pay attention before you do anything with them .

Great place, Dr. Pendergast is awesome , they were referred by my annual Eye Doctor for special…read moreprocedures / treatments

Dr Karen Malaski is back in the area, working here, and we're the better for it. She's…read moreknowledgeable, professional, and a great communicator.

I had a great experience with Chagrin Valley Optometrist! The whole staff is welcoming and very…read morenice, I saw Dr. Lewis for my pre-operative lasik evaluation and she couldn't have been better, she got me approved for lasik and helped me every step of the way, from the pre opp, all the way to the post opp! Chagrin Valley Optometrist!

I came to Dr.O in February of 2017 and had a bad eye infection. I mean it took til june to correct…read morebut Dr O was so determined and cared that much she made sure i made all follow ups with her. I want to preface my first appt. was with a different Dr...she was great but my follow up with Dr.O she went way more in depth and was truly concerned with my eye condition. It was a Cornea problem that is rare and takes time to heal. I was going there every 2,3 weeks from Feb-June but it did heal. And i credit Dr.O's caring and determination to this because i legit though i was going blind, she assured me it wasn't the case but she made sure to see me no matter what for 5mons to monitor the condition. She really went above and beyond to help me and i am so grateful for her. Thank you again Dr.O...my eye ok now its been awhile but i just want everyone to know that when you see her she treats your case as Priority and genuinely cares about ALL her patients.

Dr. Estrovich and his team are the best. Very knowledgeable and professional. Would highly…read morerecommend them to anyone. Was very pleased with the outcome of my surgeries.

Amazing results from Dr Estrovich. I took my mother here and front start to finish, real…read moreprofessional practice. She had both eyes surgically managed with the new top of the line lenses and she could not be happier. Great results and as long as my mother is happy, it makes my life happy. Great job everyone.

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

Even with an extremely early appointment, Jenn at the front desk was smiling and efficient…read more Danielle in Pre-Op was very calming and made me feel relaxed. And Dr. Craven took great care of me, as he has for about 30 years. Great staff, comfortable waiting room and easy to park. Many thanks!

I ordered glasses and they told me they would be ready in about two weeks. It's now been almlost 6…read moreweeks and I still haven't received my glasses! Never again!!!

as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

This place is amazing!…read more I have been to so many different optometrists due to terrible vision and various eye problems. I have had a lot of experiences - good and bad - and I can honestly say that Eyezone is the best I have ever been to. From the moment you walk in the door to the beautiful lobby, you are greeted warmly. Before my appointment, they were very helpful with answering questions about certain exams that my insurance covered. The forms were easy to fill out (most of them you can do online beforehand) and before I knew it, the appointment had began. The pre-exam was an absolute breeze. I was ushered from room to room with speed, though I didn't feel like anything was being missed. I just got the sense that they understood that my time was valuable and wanted to make everything as efficient as possible. After that, I didn't wait in the exam room that long before my doctor was there. She was just amazing. Conversation with her was so easy, something I rarely experience with a medical professional. She did the standard tests and figured out my vision perfectly, and she was great about answering questions I had and even mentioning that pregnancy and breastfeeding can change my vision a bit, something that not even my medical doctor had told me! She was extremely knowledgeable and I found it easy to trust everything she said. When it was time to pick out my glasses, the gal that helped me was equally awesome. She was patient with my picky self, and chose a frame that I never would've picked up and it turned out to be the perfect fit for my facial structure. She was very up-front about what my insurance covered, and the options that I had with my high prescription. She had a smile on her face the entire time and made me feel so welcome. Overall, it is clear that everyone in this office works hard to create a comforting and warm environment. They are efficient and diligent, but slow down for questions and concerns where needed. I just love this office and will be happy to return again and again!