Even with an extremely early appointment, Jenn at the front desk was smiling and efficient…read more Danielle in Pre-Op was very calming and made me feel relaxed. And Dr. Craven took great care of me, as he has for about 30 years. Great staff, comfortable waiting room and easy to park. Many thanks!

I ordered glasses and they told me they would be ready in about two weeks. It's now been almlost 6…read moreweeks and I still haven't received my glasses! Never again!!!

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

Lazy. Staff inexperienced. Not sure this doctor does a reliable exam…read more Had to switch eye docs and this practice wanted $500 to. transfer my records

I see Dr Statesir and so does my teenager. Never have a long wait at the office, they never…read moreoverbook appointments, the Dr is always kind, thorough, and quick. Easy to get an appointment as well and i appreciate the Saturday morning hours

This office is terrible , they switched Drs on me with out telling me , and gave me a doctor who…read morewas unpleasant . I walked away from having procedure done there. They also billed my exam with added services not rendered , pay attention before you do anything with them .

Great place, Dr. Pendergast is awesome , they were referred by my annual Eye Doctor for special…read moreprocedures / treatments

I came to Dr.O in February of 2017 and had a bad eye infection. I mean it took til june to correct…read morebut Dr O was so determined and cared that much she made sure i made all follow ups with her. I want to preface my first appt. was with a different Dr...she was great but my follow up with Dr.O she went way more in depth and was truly concerned with my eye condition. It was a Cornea problem that is rare and takes time to heal. I was going there every 2,3 weeks from Feb-June but it did heal. And i credit Dr.O's caring and determination to this because i legit though i was going blind, she assured me it wasn't the case but she made sure to see me no matter what for 5mons to monitor the condition. She really went above and beyond to help me and i am so grateful for her. Thank you again Dr.O...my eye ok now its been awhile but i just want everyone to know that when you see her she treats your case as Priority and genuinely cares about ALL her patients.

If I could give these incompetent people a negative star I would. Tried to get my mother in law…read morescheduled for double cataract surgery and their scheduling procedure is so complicated for even their own front office staff to do properly , First they told me, my mother-in-law needed to be put on 3 different schedules. I will admit I had to reschedule first eval appointment to due conflict in work schedules since I'm a business owner, so I call to reschedule and from there my nightmare began.... I scheduled an appointment, got a text to confirm. 3 hours later, a text pops up for a different date and time. I call to ask what was going on and to confirm which date was correct and I was met with rude, condescending responses, their answers kept changing with repeated questions, I was told she needed 3 appointments, then the next person I talked to said no, only 2 appointments needed then acted like the other lady never told me 3 appointments were needed. Did admit their fault but never gave me one apology so All I asked for from that moment on.... Was to stop talking(because the more they spoke the more confused the process became) and to just schedule the appointment. The office manager Kept saying I'm trying to, she is trying to but you..... putting the blame on me... again I said let's get past the point of conversation since you just keep going back into the conflict instead of a resolution just to try to prove your point even after you admitted fault. again please let's agree to disagree and just schedule my 79 year old, mentally handicapped mother in law her appointment....To which I was seriously told at this point, knowing the mistakes were on their scheduling practices that they will not see her at all at this point!!!!!! I was so distraught by this point I'm in tears, and feeling beyond overwhelmed, felt not heard or respected so I get yet another referral to a different office, different doctor to find out that these caddy, unprofessional, rude, incompetent front office staff literally informed the new referral office I was a problem to deal with and to not schedule me with them either....IM PRETTY SURE THAT IS ILLEGAL AND A HIPPA VIOLATION if I ever saw one. So screw you.... I wouldn't let a rat be seen here. Absolutely disgusting behavior and I'm now waiting to hear back to a complaint I filed with the Ohio Medical Board!!!! I have actually been in the medical administration field for over 10 years and I have never come across more unprofessional, caddy girls... not women because grown professionals don't act like this. craziest part I wasn't even the patient... i am a full time caregiver to my mother in law which is beyond challenging most days without adding such nonsense. I was only scheduling then someone else was to take her to the appointment... beyond wild!!!!! I thought to check a completely different area more than 45 minutes in the opposite direction of your office so you couldn't black ball me again from trying to get care for my mother in law. and was scheduled within 5 minutes, with lighthearted conversation and questions answered with manners and respect.... You need to hire an entire new front office staff, and your office manager is not any better! A lot of the reviews say the same things about how horrible front staff is... I will make sure to tell everyone I know not to go here!

Going to have surgery tweaked. So professional and trustworthy. I feel comfortable and safe.read more

I will start this review off by saying I did not get a chance to see Dr. Rowson As I sat for nearly…read morean hour in the waiting room to be seen. I left. If this business cannot respect the time of its clients, how will it care for them. Left this appointment without being seen and this was a huge waste of my day off.

We saw Dr Lauren Rowland and we are so glad we made the switch! Her staff greeted us right away and…read moregot us started with the exam. We really liked the girl who did our exam. The office also has an Octo-something machine that can do an exam without dilating the eyes. YES PLEASE. It was so easy and pain free. The doctor was very friendly and laid back. We chatted about personal stuff while she did the exam, which was nice and easy. We talked about my vision and health as well and she provided knowledgeable insight. The Visionworks staff was also nice. They helped my husband find a great pair of prescription safety glasses, which is something he's wanted for 15 years!

as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

This place is amazing!…read more I have been to so many different optometrists due to terrible vision and various eye problems. I have had a lot of experiences - good and bad - and I can honestly say that Eyezone is the best I have ever been to. From the moment you walk in the door to the beautiful lobby, you are greeted warmly. Before my appointment, they were very helpful with answering questions about certain exams that my insurance covered. The forms were easy to fill out (most of them you can do online beforehand) and before I knew it, the appointment had began. The pre-exam was an absolute breeze. I was ushered from room to room with speed, though I didn't feel like anything was being missed. I just got the sense that they understood that my time was valuable and wanted to make everything as efficient as possible. After that, I didn't wait in the exam room that long before my doctor was there. She was just amazing. Conversation with her was so easy, something I rarely experience with a medical professional. She did the standard tests and figured out my vision perfectly, and she was great about answering questions I had and even mentioning that pregnancy and breastfeeding can change my vision a bit, something that not even my medical doctor had told me! She was extremely knowledgeable and I found it easy to trust everything she said. When it was time to pick out my glasses, the gal that helped me was equally awesome. She was patient with my picky self, and chose a frame that I never would've picked up and it turned out to be the perfect fit for my facial structure. She was very up-front about what my insurance covered, and the options that I had with my high prescription. She had a smile on her face the entire time and made me feel so welcome. Overall, it is clear that everyone in this office works hard to create a comforting and warm environment. They are efficient and diligent, but slow down for questions and concerns where needed. I just love this office and will be happy to return again and again!