A name like Christian Brothers suggests to customers that they have found an honest repair shop…read more Unfortunately, that was not my experience. I have an Endurance extended warranty, and at other repair facilities I have paid the $100 deductible and left with a properly functioning vehicle. In this case, I brought my car in for a window regulator (the part that raises and lowers the window; approximately $59 shop cost) and a radio that was not working (approximately $225 shop cost for a replacement). I later received a call stating that the vehicle was ready, but I was quoted $1,400. When I contacted Endurance, I was told they had authorized $99 for the regulator and $226 for the radio, plus labor based on the national repair manual (the standard time a qualified mechanic should need to replace and test the items). However, Christian Brothers charged me $256 for the regulator alone, despite the part reportedly costing the shop about $59 (or less). Additionally, I did not receive what I believe I was charged for regarding the radio. Endurance authorized $667.98 for the repairs, which I consider a fair and honest price for the work. The shop also charged me two separate full diagnostic fees--one for the regulator and another for the radio--despite both issues being readily apparent. I do not believe a complete diagnostic was performed in either instance. I was not given a choice or an opportunity to authorize the work and pricing in advance. I informed them I would not pay the $1,400 bill and that I would pick up the vehicle to take it to an honest shop. Ultimately, I was required to pay $420 for two diagnostic charges to retrieve my car. I am a 100% disabled veteran with a service connection, and I do not drive often. My options were $420 or $1,400. When my wife went to pick up the vehicle, she waited approximately one hour while the shop removed the newly installed parts and reinstalled the damaged parts. This suggests the actual repair time was less than an hour. I am 70 years old, and shops that operate this way are often described as dishonest. I encourage others--especially veterans--to avoid this business. I am connected with many veteran groups, and I will be warning fellow veterans not to use Christian Brothers Automotive.

I wasn't going to leave a review because frankly I couldn't be bothered to waste any more time…read morethinking about this place but my most recent car issue that was a direct result of their incompetence has prompted me otherwise. Here are 5 reasons why I will never bring my vehicles here and why you shouldn't either, or at the very least you should question everything. Which is unfortunate because you should be able to trust that you are getting good work done (which does not happen here, please read all the bad reviews and listen to them) 1. we brought our mini van here for alternator issues and because we have insurance this was one of the approved places. When given a quote for the repairs we questioned why the bill was so high when we had insurance to cover the issues. We were told it's because the insurance was only covering a portion of the cost and we had to foot the rest. Well we called the insurance ourselves and told them what was going on and they said that we should not have to pay that much and that they approved everything. We then went over the estimate with the insurance company and found out that Christian Brothers had given the insurance a much lower estimate than they gave us and were trying to charge us for that difference. When we confronted Christian Brothers about the discrepancy in prices they told us that it was a mistake on their end and the lady who had done the estimate had not dealt with insurances before. Basically their mistake would have cost us an extra thousand dollars had we not questioned them and talked to the insurance ourselves 2. When going over the final price for the repairs they assured us that the price included everything and would not change anymore. When we went to pick up the car they tried to say that the price was an additional hundred dollars more because of diagnostic fees. Well we argued that with them and they eventually dropped the price back down to what was originally quoted. 3. They approved repairs without calling and discussing it with us even though I explicitly asked to be informed of any repairs before they completed them. 4. They completed repairs August 18th and today (September 8th) I took my car to Jiffy Lube on Saratoga and Weber (HIGHLY RECOMMEND THIS PLACE) for an oil change, while there they informed me that my coolant was low and topped it off. I left there and drove to HEB where I noticed that my car was leaking orange fluid. Immediately called Jiffy Lube and they came out to HEB and inspected my car for me and informed me that the hose for the coolant was not properly attached and had come off resulting in the coolant spilling out. They then reattached the hose correctly and refilled my coolant in the HEB parking lot for free. They reviewed the footage in their garage showing they had not touched the hose and were not responsible for the leak. With that information I went back to Christian Brothers to bring the issue to their attention and the manager admitted that their technicians did not replace the hose correctly resulting in the coolant leak (which could have been disastrous had it not happened when it did because we are road-tripping with the car tomorrow) For this very stressful situation that was a direct result of their incompetence they gave me a coupon for a free oil change with them, which is worthless to me because I will never go there again.

Mike and Jermy were nice and professional. Great job felt welcome thank you guys for doing a great…read morejob.

Take-5 stripped out the bolts for the access panel on my skid plate then did not tell me. The next…read moretime I went to Take-5 foe rhe next oil change I found out that they fried to hide it. Looking at a $250 machine shop bill. Called corporate to complain - they basically said "too bad". Better to get your service at a reputable place than this.

This is definitely not a Castrol location. Now vavoline oil. Services was fair. The choice of oil…read morewas mediocre. Overall, it is not my first choice but in a pinch would be okay.

Out of town and was overdue for an oil change. Pulled in and was out of there in about 10 minutes…read more Awesome service. Professional and pleasant. Price was good considering we put all synthetic oil. Would definitely return if we lived here.

I took my car to the Jiffy Lube on Airline and they broke the part for my skid plate. I spent over…read more$200 there on my visit and it's been two months and still no repair. I don't recommend anyone to go to this location unless you want your car broken. If I could give a negative review less than one star I would. They didn't even have the audacity to call and update me. It took me calling them to get a return call after multiple attempts. The guy that called me today "Rey" I am tempted to call the local news channel so that they can publicize it.

I just happen to notice it was an all female crew which was a first for me and the girl came over…read moreto help me I just asked if any males worked there and immediately got attitude from her and went from nice to rude from that question. From her attitude I changed my mind based on her reaction to my question, it might have offended her but you are supposed to remain professional just my opinion. They probably do a good job I wouldn't know but her attitude was the problem for me. Don't think out loud

Waited, waited, waited, and never got anyone to actually help me. Not sure what the point of a 10…read moreminute oil change is when after 30 you can't even get someone to help you.

My older brother recommended I take my little Mercedes to get tested for my last state inspection…read more All the guys were professional and efficient. Quality, time and great pricing! Go to Minit Man and tell them my older brother John sent you!

It was a pretty quick service for my oil change. I asked…read moreabout pricing and they told it to me straight and it was some of the best prices I've ever seen. My Truck has been running really well and they even topped off my Washer fluid!

This place goes above and beyond. Took my truck here and man they were very knowledgeable and FAST!…read moreI highly recommend servicing your vehicles here. Keep it local, will be back

i took my car for an oil change and after i had nothing but problem with it now its leaking and…read moreother stuff i dont think they took the time to even put everything back on right , also was to fast

Kostoryz location: Adam, serviced my vehicle. He always goes above and beyond with service and also…read moreservice recommendations. The crew here works really hard and works as a team.

Kevin went above and beyond. Super friendly, thorough and informative. highly recommend.read more

They were so professional and very fast! Will come back for all my oil changes from now on!!read more

Took my car there for an oil change. The staff was wonderful! They let me know everything that was…read moregoing on with my vehicle and even caught a potential problem that could've happened in the future. Definitely will go back for all my Automotive needs!

Beware! This place is a total con. They can not give a line item estimate.They wanted to charge me…read more$1500 dollars for under $300 worth of MSRP parts and another $800 to install them. When I questioned the price they told me that the parts I looked up (OEM parts) were "do it yourself parts". I told them I would never be back. It turned out my problem was a ground wire which cost me nothing to fix. Parts are parts. They tried to con because I a woman and elderly. But I'm not stupid. They might be ok for an oil change, but I wouldn't trust them for anything major- price gouging is one of their specialties.