Kudos to Mary and Pilar: My experience with Mary has been…read moregreat. My relative has been here for over four years, and Mary has spent a lot of time helping my relative (and me) getting SSI and other paperwork sorted out, along with assisting us with various other matters. She is overseeing (approximately) 125 residents, I think she is doing an awesome job. She takes the time to talk to my relative and make sure he is matched with the right roommate, and meal companion which is very important. Pilar, who used to work in the assisted living facility, was also great. She was very proactive in transferring his medications from another facility and pharmacies. Even though she moved to a different position within the facility, she always takes the time to chat with my family member. My relative enjoys living there, participates in the activities, and enjoys hanging out with the new friends he has made. I also want to say that the staff works hard to maintain a great place for all residents to live

My brother-in-law has been a resident in the assisted living side for nearly three years, and our…read moreexperience has been consistently positive. The staff does a great job caring for the residents, with Pilar and Mary standing out in particular. Mary can be direct, but she knows her job thoroughly, runs a tight ship, and gets things done. Pilar has also provided dedicated, reliable care throughout his time here. Judging the character or competence of the staff based on appearance is completely unfair. Having tattoos or body art doesn't make anyone less capable of providing quality care. What matters is the work they do, and this team consistently shows up for the residents. The facility is consistently cleaned and well-kept. In nearly three years of regular visits, I have never seen bugs or pests in his room or any of the common areas. The staff works hard to maintain a good environment, and it shows.

There may always be a few ups and downs at a care center but things are resolved to satisfaction if…read morethat does happen. The front office peeps do a great job. The care staff first rate! Too many to mention that do a tremendous job such as Manny, Maddie, Eureka, Andrew, Marlene - everyone!!! If you have a loved one you want treated with care, kindness and respect - this is the place!!!

Everything. Poor attention to patients. Poor respond times…read morein need Bad food Short on staffing

My Dad had a major stroke and was taken from the hospital to Extended Care. It was very emotional…read morefor us and we had many questions. Everyone was so kind and caring and supportive. When we hit a bump in the road it was immediately taken care of and we are grateful for the loving care to our Dad. Thank you, Adam, Obi, Trevor the Nurse's and Caregivers who are angles sent to help us! May God Bless each of you! Darla & Mary

Earlier this week I received a visit from a young man named Trevor who said he was the hospital…read moreadministrator. He had read my first yelp complaint and assured me everything here is not as horrible as I think it is but from now on if I have an issue to call the main number to the facility and ask to be transferred to his voicemail and leave a message. Since then I have left him messages on 3 different occasions for 3 different issues for pretty much zero resolutions. On this past Tuesday I was transported on a gurney 1 hour each way to my dialysis in hemet. The trip was brutally painful. When i got back I told many nurses, office staff and even made several calls telling whoever would listen (or who I THOUGHT was listening) that I refused to make that trip again. My left collarbone and arm are broken along with my left hip. I have a pressure sore on my tailbone. Laying on a gurney in a bumpy transport van for 2 hours total was more than my broken 70 year old body could handle!!!! I only go to dialysis Tuesdays and Saturdays so I figured in the 4 days in between one of the many people that work here could have relayed the message to this "hospital" and the transport team I would not be going today to dialysis. At 3am transport came anyway. I apologized to them for making a wasted trip and now my anxiety is once again through the roof. Long story short I did what Trevor the administrator told me to do. I called the facility and asked to be transferred to his voicemail to relay all this information as HE REQUESTED! They refused to transfer me and the nurse came back to my room to tell me they cant transfer to his voicemail because his office is locked. Now I'm no brain surgeon but, HUH???? I've had more anxiety this short week here then I've had my whole life. I am full of anguish and depair, and on top of everything physical pain. Since I know Trevor reads yelp before checking voicemail I believed this follow up would be a quicker way to get my point across.

Having my husband leave the hospital to transfer to a subacute care was terrifying for me because…read moreof all the horror stories you here. We prayed fervently for God to take us to a good place. We ended up at Mission Care Center in Riverside. I can't beging to express the high level of care we received. Every staff member was amazing and spiritual. They were patient with how meticulous I was with my husband's care and they were eager to please. I wasn't afraid to leave him when I had to go home because Every time I came back I could see they were extremely amazing in his care. I will forever be greatful to them. Thank you Julie! Thank you Elena!, Estella,Greg,Eric,Ramon,Gerad, the CNAs, the RTs, Bong, Ximena and so many others! Thank you for givgiving me the peace I desperately needed. You are an amazing Center!

I had a great experience at mission care the service was 100 percent good and the whole staff also…read morewas great with so many answer giving to are family. I will tell a lot of people's about mission care in riverside. Thank You,

In 2017 I developed an infection in my lower spine and I couldn't walk and I was in horrible pain,…read moreI spent 10 days in pomona valley Hospital, then I was in Country Oaks Care Center for 6 weeks, they treated me very well there, when I left there after 6 weeks I was walking again, they are very professional and pleasant, I would recommend them any day, Thank you Country Oaks Care Center for taking good care of me, God bless you all.

Country oaks care center is an amazing convalescent facility. My son has been in 13 facilities and…read morecountry oaks is the best

My step-dad was in this nursing home for almost two months. His name was Steve M. The staff are so…read moresweet and helpful. Knowing families are going threw tough times they try to make things as smooth as possible. Case management is very organized. The nurses are just amazing. Im so great full for their help and definitely recommend. Your loved one will be well cared for. In a careing, even fun, environment. 5 stars. I would give more if I could . Thank you Villa nursing home

After a left shoulder cupp replacxement at Parkview Hospital, I was transferred to Villa for rest…read moreand care. My bed was too small and when I rang the bell for help to the restroom, it took over twenty (20) minutes for an attendant to come to my assistance. Their care was so bad and unresponsive that I had my husband take me home for care the next morning. I went out of my way not to cause problems with their attendants, but that didn't change anything. They were more interested in filling an empty bed than issuing the necessary care needed. Their care was consistently non-attentive. Very disappointing. Anna Apodaca, 83 years years old.

Our family is so grateful for the exceptional care my son has been receiving at this facility…read more Since arriving, we have seen tremendous improvement in both his physical strength and his overall outlook. The staff is attentive, compassionate, and always willing to help with any need, big or small. The physical therapy team has been incredible. Receiving therapy twice a day has helped him grow stronger each day, and the progress he has made has exceeded our expectations. We are seeing improvements physically, emotionally, and mentally. Most importantly, we are seeing his spirit return. He is smiling more, showing determination, and demonstrating the heart of a true survivor. The encouragement and support from the entire staff have played a significant role in his recovery journey. Thank you to everyone for your dedication, kindness, and genuine care. We appreciate all that you do and are so thankful to see him thriving and moving forward every day.

My grandmother was admitted to Windsor Cypress Gardens after a fall at home. The goal was for her…read moreto receive physical therapy to regain strength in her legs and become more independent. Unfortunately, our family's experience was heartbreaking, and I would never recommend this facility to someone I love. From the beginning, it felt like physical therapy was not the primary focus. We also became concerned that she was not consistently being assisted with basic hygiene, toileting, or changing when needed. While she was staying there, she developed a urinary tract infection (UTI). Because of her age, the infection caused severe confusion and hallucinations. Her condition became so serious that she had to be transferred to the hospital. After spending several days in the hospital and receiving appropriate treatment, her hallucinations stopped, and she improved significantly. When she returned to the facility to continue physical therapy, things unfortunately got worse. She developed bed sores, and she also had a foot infection that continued to worsen instead of improving. Our family was deeply concerned about the care she was receiving and whether her treatment plan was being properly managed. One of the biggest issues we experienced was the lack of available staff. My father and I visited multiple times, and on more than one occasion it was nearly impossible to find a nurse. One day, my father walked through the facility twice looking for someone to help, and the only employees he was able to find were members of the custodial staff. They were kind and helpful, but they should not have been the only people we could locate when our grandmother needed medical assistance. The experience that will stay with me forever happened during one of our morning visits shortly after breakfast. We were told that my grandmother had "just woken up," but when we entered her room, she was completely soaked in her own urine and other bodily fluids. She desperately needed to be cleaned and changed. My father and I did everything we could to help her ourselves, but we needed clean briefs and other supplies from the staff. We pressed the call button and waited. We continued waiting. It took approximately 45 minutes before we were finally able to get someone's attention. During that entire time, my grandmother remained in that condition while we tried our best to care for her ourselves. No family should have to watch their loved one go through that. Every patient deserves to be treated with dignity, respect, and timely care. I want to acknowledge that I'm sure there are individual nurses and staff members at this facility who genuinely care and work hard. However, based on our experience, the overall quality of care, responsiveness, and staffing left us feeling that our grandmother was not receiving the attention she needed. We ultimately made the decision to remove her from this facility because we no longer felt she was safe there. I would not trust Windsor Cypress Gardens with the care of my grandparents again, and I hope this review encourages the facility to make meaningful improvements so that no other family has to experience what ours did.

DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONE. If your…read moreloved one needs professional medical care after a hospital stay, please think very carefully before choosing this facility. While the building looks nice and the rooms are private, that is where the positives end. In our experience, the medical oversight was deeply concerning. The physician refused to adjust treatment plans despite clear and ongoing signs of decline. Even as our loved one showed both objective and obvious symptoms worsening over time, no meaningful changes were made. There appeared to be a lack of proper assessments, and when serious issues were identified -- primarily because family members insisted on testing -- there was little urgency or corrective action. Staff did not consistently follow orders and did not seem to recognize signs of medical decline. Concerns raised by family were often minimized. For three days we requested that our loved one be transferred to the ER due to significant changes in mental status and severe migraine symptoms. The physician refused. When EMS was finally called, emergency personnel immediately recognized the seriousness of her condition. We had to sign a waiver to transfer her to a hospital 20 minutes away because she was considered unstable -- yet staff at the facility continued to say she was "fine." Within days of transfer, her condition deteriorated to the point where she could not speak or swallow and became nearly unresponsive. We were preparing funeral arrangements. She later described experiencing severe hallucinations and believing she was in hell. It was profoundly traumatic for her and our entire family. We also discovered she was not receiving the correct dosage of a critical medication that had been ordered by her previous facility. This likely contributed significantly to her decline. Had we left her there even one more day, we firmly believe she would not have survived. Our loved one had none of these issues prior to admission to this facility, and since receiving proper hospital care and being restored to her previous treatment plan, these issues have resolved. We will be filing formal complaints with the appropriate medical and licensing boards. In our opinion, this facility is not equipped to safely manage medically complex post-acute patients. If your loved one only needs stable rehabilitation, it may be adequate. But if they require close medical monitoring, I strongly urge you to consider other options. Our family went through an avoidable nightmare. Please advocate aggressively for your loved ones.

Stop allowing students and employees to park in your parking lot in all of the front spots,…read moreincluding handicap spots & not using a handicap placard (after coming here for a while, you start to learn who's car is who's). When we come to visit my family member, I'm often unable to find any parking, including any handicap spots (I have a placard, and the cars in these spots never have one displayed). I see employees and students lingering in their cars in the parking lots. They should be in the overflow lot across the street. Today I was unable to visit my family member, because the parking lot was completely full of students and employees. To add: the receptionist is often not present, and technically anyone can make their way into this place & go anywhere they want, making it seem unsafe for our elderly family members who reside here. Do better