For years, our son participated in this riding program. As long as he was small and easily managed, everything was smooth. But the moment his cognitive needs grew and he required more support, they dropped him like a hot potato. After my wife requested a reasonable accommodation to our billing because our son couldn't attend on non-mounting days, they took our payment and immediately cut ties. When she pushed back, the owner lashed out with outrageous, false claims that our son had harmed staff and animals. We have years in this program with zero history of issues; the single incident they referenced involved an animal that was completely unharmed--if anything, the risk goes the other way around, as the staff stated on more than one occasion. Conveniently, this "safety concern" only materialized the exact moment we asked for a fair accommodation. It is heartbreaking to watch a little boy who has very few interests in life constantly ask to ride his favorite horses, only to be shut out by this organization's greed and lack of empathy. Families with children who have developmental or cognitive needs deserve far better than this. read more

Based on our experience, this organization's public image as a nonprofit dedicated to helping children with disabilities does not match the reality we experienced as a family. What is especially troubling is the disconnect between the organization's mission and how families with more complex needs are treated. If an organization wants to present itself as a nonprofit serving disabled children, it should be held accountable to that message. Families deserve transparency about which disabilities and support needs they can realistically accommodate, rather than discovering only after enrollment that their child is considered too difficult to support. For families considering this organization, I would encourage you to ask very specific questions upfront about accommodations, cognitive disabilities, behavioral or communication needs, and what happens when a child requires more individualized support. The word "inclusive" should mean something more than a marketing slogan. read more

My son has been attending Leaps and Bounds for about a year now, and I can honestly say it's been such a positive experience for our family. The front staff at the Norco location are always incredibly helpful, patient, and welcoming. I tend to ask a million questions, and they never make me feel like a bother, they always take the time to make sure my schedule is taken care of and that I have everything I need. The facility itself is clean, well-maintained, and very organized. Everyone we've encountered has been friendly, professional, and truly invested in the kids they work with. It gives me peace of mind knowing my son is in such a supportive and positive space. I would highly recommend Leaps and Bounds to any parent looking for services like PT, OT, speech therapy, or any specialized support for their child. We've had nothing but a great experience! read more

I have had mostly positive experiences with other therapists; however, my experience with Courtney Wyman was disappointing. I felt that she did not allow enough time for my child to transition and adjust before ending the session, and her manner felt rushed and harsh. As a parent, I suggested that next time my child be given a brief moment to finish cleaning up the toys, especially since there were still five minutes scheduled for parent discussion, which were not used. She did not acknowledge this suggestion and instead stated that she needed to end the session because she had another patient. At that time, our session had not yet ended, and there were still approximately three minutes remaining in the parent discussion period. I explained that allowing less than 30 seconds to clean up helps prevent triggering my child, as children on the spectrum can be very sensitive to abrupt transitions. Unfortunately, her response and facial expression felt cold and dismissive, which made the interaction uncomfortable. I was disappointed by this experience, as I expected a higher level of patience and understanding from a professional working in this field. Effective therapy requires flexibility, empathy, and collaboration with parents, and I did not feel those qualities were demonstrated during this session. read more

The staff and my daughter's therapist Nico are absolutely fantastic. I have seen so much progress from Brooklyn since she has started therapy months ago. Nico is always giving me tips and exercises to try at home and she has been striving. All the staff are always smiling and kind which makes this mama feel very comfortable and happy. read more

My daughter and I have been to our fair share of therapy locations and this is by far the best location out of the bunch. The front office staff are always so sweet and always answer any questions I may have. Allie and Brissa are the S.T. Dream Team, to say the least. My daughter's speech has improved drastically since being with them. Emily always knows how to make P.T. fun, even when my daughter may not be in the best mood. There are too many to name but even another therapist now knows who my daughter is and cheers her on from the sidelines. Leaps & Bounds Pediatrics Therapy has not only helped my daughter thrive, but they've also helped me by giving me tools to better assist my daughter in her therapy journey. read more

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Update on my experience with my patient. He has been coming here for almost a year and has made amazing progress. The staff is professional and caring. The therapists are thorough and patient. I would highly recommend this facility. read more

We've been going to Leaps and Bounds for occupational and physical therapy for our son that has cerebral palsy and the staff has always been outstanding! From being greeted at the front desk of the lobby to each unique interaction with our therapists, it has been a joy to find a pediatric therapy center that truly is passionate about their care. Gregg OTA is absolutely wonderful and has seen our son in clinic as well as teletherapy currently. Even through teletherapy, he is so engaging and goes above and beyond to make it fun and interactive while we work on our goals! Emily and Paige, PT, help with our son's physical therapy through hippotherapy (horse riding therapy) and are so interactive and tailor to sessions towards him by playing his favorite song! I hear all the giggles while he passes each lap! Each therapist, past and present, has shown individualized care and compassion towards my son and we celebrate each and every win, no matter how big or small! We definitely recommend Leaps and Bounds to anyone seeking pediatric therapy that offers a wide variety of care delivered by those who are passionate in their work! read more

Leaps & Bounds Pediatric Therapy - My son during hippotherapy - Physical Therapy Near Me - Norco, California

I want to give a huge shout-out to Mrs. Alexis B. She has been my daughter's physical therapist for the past year and a half, and the improvement has been remarkable. My daughter started out unable to sit on her own, and now she is mobile. We are incredibly grateful for Alexis and her team at L&B, who have also provided fantastic support. Additionally, we have been doing hippotherapy with Alexis, and since we started, my daughter's improvement has been noticeably better. read more

Leaps & Bounds Pediatric Therapy - Hippotherapy & Mrs. Alexis. - Physical Therapy Near Me - Norco, California

Called this place almost two months ago and gave them all my info just to get my daughter on their waitlist. No one would speak to me when I first called and said I had to send everything via email before I could even find anything out about their facility. Then those emails were mysteriously lost and they claimed they never got them. After many calls no one wanted to call me back or was interested in helping me until I called 4 times in one day and forced them to address my issue. My daughter has a very serious heart condition and will now be set back on receiving therapy. Go else where if you want a higher level of care. read more

leaps and bounds always makes sure to answer any concerns i may have over my sons therapy sessions, they always make him feel welcomed and treat him with kindness! I definitely recommend for anyone interested in attending! read more

We have absolutely loved our experience with Miss Kylie at Leaps and Bounds at Dos Lagos. My 7 year old daughter looks forward to physical therapy every week because Kylie makes it engaging and fun while making sure my daughter gets great service. The waiting room is clean and roomy. The front desk lady is kind, helpful, and efficient. The bathrooms are maintained. We are happy coming here for our physical therapy needs. read more

My nephew has been attending speech therapy here for the last four months. He has been working with Ms. Lindsay, Ms. Kathryn, and Ms. Madison every week. My family is overjoyed with the services he receives! We learned that he is a Gestalt language processor and they have been monumental in his speech development. He went from using a couple 2-3 word sentences to now consistently using 4-5 words! He is able to communicate much easier and he looks forward to every session. After every visit, he stops to say hi to all the animals, his favorite being Jimmy the sheep. He also loves to play in their play area next to Twix! I can't recommend Leaps & Bounds enough! From the front staff to the providers, everyone is wonderful! read more

My son has been going to leaps and bounds for 3 years. I have nothing but great things to say about the staff. We especially love Mr Trey. My son has a special connection with him. Trey is Very welcoming, energetic, and just all around makes my son comfortable. Thanks Mr Trey! read more

Everyone is super nice. My daughter is blind and it's hard for her to trust strangers but they made it soo easy for her to feel comfortable and safe. read more

Leaps & Bounds Pediatric Therapy - Luna loves it here. - Physical Therapy Near Me - Norco, California

Danielle at the front desk is amazing ! She works with our family so well and always leaves us in a better mood than when we come in! We love her! read more

We've been bringing our daughter Charlotte to Leaps and Bounds for the past five years, and the experience has been nothing short of amazing. The progress Charlotte has made in both walking and speech therapy is incredible, and it's all thanks to the dedicated and professional team here. Every visit, we are greeted by friendly and welcoming staff who make us feel at home. Janet, who works at the front desk, has been particularly wonderful and always greets us with a smile We truly love coming here and are immensely grateful for everything Leaps and Bounds has done for our family. Highly recommend! read more

Extremely disappointing, beware these people act nice but they harbor resentment in their. My daughter was a client but things turned when her regular therapist left and then she was left with only therapist that was filling in so she had no regular therapist and it was hard for her because there is no rapport establish and I had brought this to the staff's attention with negative results, on one session her session was cut short by 12 minutes in 30 minute session. The non regular therapist said my child was not having a good day so she stop it. I said to her im right outside and she could had got me I to settle her down. These people seem to forget they are working with people that have special needs. After complaining to the supervisor we were place in a different building away from yhe other kids and still no regular therapist for my daughter. We were also place on restrictions as we missed 2 therapy sessions and we were place on call basis but leaps and bound made no effort to call us back, so now our daughter is not having any services with them because they shown they don't like parent that advocate for their children to have a regular therapist to have a rapport. ​ read more

Pt and horses are amazing! Love it! My daughter goes(since she was a baby)!!!!!!!!!!!

Leaps & bounds has been the best blessing for my son. Very caring team that works together across the different specialty services they offer to ensure the child receives the best comprehensive treatment! Their office staff is always friendly, welcoming and very fast with their responses. The therapists we see for services are dedicated, friendly, and extremely skilled. I always feel like I'm getting their 100% attention and I know they care about my son's wellbeing as much as I do. I can't speak enough of how wonderful this place is! A clinic with knowledgeable and friendly therapists! I recommend them to anyone needing PT/OT/ST and Hippotherapy. read more

Leaps & Bounds Pediatric Therapy - Physical Therapy Near Me - Norco, California

Leaps and bounds is a super comfortable and safe place for children. The hippo therapy is awesome and very cool to enjoy watching my son thrive in. Girls in the front are very friendly and Kindell has been amazing with everything! read more

My daughter has progressed so much with speech services here at leaps and bounds! We love Mr. Andrew, my daughter looks forward to coming to speech every time! read more

I wish I could give 0 stars. The therapists are great but unfortunately you have to get through the incompetent teenagers at the front desk. We've been taking our baby here and have showed up for appointments and turned away and told we didn't have one, when in fact we did and they noticed their error later. They said they didn't receive our paperwork and then were able to pull it up in front of us and see they did in fact receive it. They over charged us $200and then wouldn't reimburse it and just put it towards future appointments. THEN charged me $100 for the next appointment instead of using the credit. For an appointment we called that we'd be a little late and were told since we were 10 minutes late they had to cancel it. Packing up a 3-4 month old to drive 30 mins in traffic to be hassled by reception when it comes to our baby's health is absolutely wild and unacceptable. read more

Great program and the staff is awesome. I would highly recommend it to anyone. My child loves coming and doing all the activities. The farm animals is a big plus. read more

JJ looks a little sad but only because the horse (Dreamer) stopped lol he likes it when Dreamer keeps walking. He also played horse videos on his IPAD on his way to therapy all by himself...he actually found them on YouTube. One last thing he put on his horse riding helmet all by himself without me asking him. Awww my heart just melts of all his improvements and to see him so happy. Thank you Leaps N Bounds and thank you for all you guys do for not just my baby but for all children A Million Thanks!!! The Nehi Family read more

Leaps & Bounds Pediatric Therapy - My son doing his therapy - Physical Therapy Near Me - Norco, California

My son Angel Nieto have been attending ot and speech for one year and 6monrh. And all staff from Leaps and Bonds are amazing, I totally recommend this place for any parents that have kids with spectrum or Special needs. I'm so grateful that places like Leaps and Bonds are here for our children. read more

Leaps & Bounds Pediatric Therapy - My son on Hippo for he's Speech sessions. He have done so much progress. Thank you Sarah and Wendy. - Physical Therapy Near Me - Norco, California

From the moment you step into Leaps and Bounds, you feel welcomed by Emily and attentive to your needs. They explain throughly and effectively. Sarah and Dylan listen to your needs and focus on your child's goals. They believe in your child. We are excited to work with them and their horse program. The parent groups are informative! read more

My son Izzy receives speech therapy at Leaps he's 18 years old and they have provided the best therapy for several years. All of his speech therapist have been amazing both in clinic and out on the ranch. Ally and Trey are amazing they are his current therapist and we are beyond happy to have them in our son's lives. They have an awesome relationship with Izzy and are also really attentive and work really well with my husband and myself. Everyone at leaps is super friendly, knowledgeable, and provides amazing high quality service. The facility is super clean, inviting, and smells amazing. read more

Leaps & Bounds Pediatric Therapy - Izzy riding Bo at Leaps and Bounds - Physical Therapy Near Me - Norco, California

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We were at Leaps & Bounce for over a year and a half now. My son made tremendous strides working with them. We have seen all-around improvements in every area. His muscle strength has improved along with his balance, coordination, and even his behaviour. My son loves hippotherapy! Staff are amazing, nice and friendly, patient, professional and always go above and beyond their call of duty. They are knowledgeable about the ins and outs of Physical Therapy and understand the needs of a child with special needs. We are very grateful for all that Leaps has done for our son. read more

Leaps & Bounds Pediatric Therapy - Physical Therapy Near Me - Norco, California

No transparency & total disregard for needs of the clients/families. They will lie to your face and back up other staff"s lies as well. They hardly ever answer the phone. They are not flexible and will get upset at you if you have any concerns, rather than try to help fix the issue. Such a disappointment to me and my kids. read more

Unfortunately we did not have a good experience what so ever with Leaps and Bounds. From the moment we initiated potential care we were with a coldness from the office staff. Unfortunately they were the only pediatric therapy center accepting new patients and we decided to give them the benefit of the doubt. To make an overly long story short - Leaps and bounds has completely ignored all request for documentation from our insurance. Multiple calls have been made and the response is "faxes get lost" not sure how that can happen 3+ times after confirming with all parties involved of the fax number. In addition - our son was taking off the schedule completely even though we were paying out of pocket for his appointments. While they have great reviews and I had high hopes - we were deeply disappointed in their overall management of the situation and the minimal care we received. read more

Our son has been receiving therapy from leaps for a number of years. Yes there has been issues, but all of which has been addressed in a timely manner and resolved to our satisfaction. My son enjoys coming in for hippo therapy and we have seen many improvements! read more

Leaps has made such a huge difference in my son's life. I truly recommend to any mommy looking for high quality therapy for their children.

Just got referred here not to long ago for my son's therapy and we absolutely love it, he is on the spectrum and isn't to social , but he loves it here and he loves his therapist I just had his dr reffer him here for another service as well I recommend 100% leaps and bounds!! read more

Really great place to grow when it comes to therapies for kiddos! A beautiful calming location that sometimes doesn't feel like hard work, but it is!!! Congrats to such an amazing team! read more

Alexis the PT is awesome! She's super sweet and very knowledgeable. The reason for my three star is unfortunately the front desk isn't very friendly. All the times I've gone, they've been sort of short and not very polite. It's unfortunate because from my experience, the back staff is super friendly. They don't have much availability on their schedule so what they recommend, isn't always possible. During our welcoming, they asked me which times of the day work best and after telling them, they keep giving me the complete opposite BUT in order for us to get care, we had to work around their schedule which is a bummer. As much as we want to continue using Leaps and Bounds, we will be switching to a different physical therapist. It's just not worth dealing with their front desk. It makes seeing the awesome PT's a complete unnecessary hassle. read more

Leaps and Bounds has been an absolute blessing for my son's speech development journey. From the moment we walked through their doors, we knew we were in good hands. The staff exudes warmth, professionalism, and genuine care for each child's progress. Their tailored approach to speech therapy not only focuses on addressing specific speech challenges but also fosters a supportive environment where children feel encouraged to communicate and express themselves. Such and amazing place!!! read more

We are so incredibly thankful for Leaps & Bounds. The Norco location is a life-giving facility for our whole family, with a huge, bright clinic and a farm steps away. Our son receives PT in clinic (thank you Niko and Dillon!) and hippotherapy. The horse therapy was the biggest surprise for us and it was incredible to see our 4 year old son get on the horse and keep saying he was happy. Thank you to Lauren and Paige for your compassionate, joyful, and skilled service to these kids and the faithful volunteers. As a parent, it brings me so much joy to see my son enjoying PT and growing in strength and character at Leaps and Bounds. read more

Super friendly and professional staff. Very knowledgeable and supportive. My daughter loves coming for occupational and physical therapy. read more

Mi hijo ha asistido a L&B desde que tiene 3 años. Sus speech and OT terapeutas siempre han sido muy buenas. El staff de la clinica y las instalaciones son de primera. L&B es sin duda nuestro happy place. read more