I was transferred to this facility on December 1st from the hospital for physical therapy for 3…read morefractures in my pelvic area. I was greeted by Estela Smith Yank aka "Star" who I consider the best CNA there! She gave me a very warm welcome and even though dinner had already been served, she managed to find me something to eat and drink. If they give out CNA of the year awards, she definitely deserves it! The physical therapy team here is the BEST!! My main physical therapists were James and Jaime who always encouraged me and answered all my questions. Each physical therapist there has assisted me one way or another and they are ALL great! They helped me find the confidence to work hard and be able to progress with my healing. I would also like to give a shout out to Mariavik, Edna, Arani, Ashley, Leslie, Letitia, Guadalupe, Raquel, Gary, Natalie and Marlon. All friendly and helpful caregivers. Thank you for a positive experience!

everything you are cramped into a 3 bed room. small room you…read morefeel like a sardine its dirty and the food is disgusting but the cna's are wonderful!!!!!!@

If you're looking for rehab, this place is excellent. The only true five star in the region.read more

Everything. From day 1 with my wife to the very last day. All staff was great! Some patients need…read moreto mind their own business but other than that....AWESOME WORK, Valencia Gardens!

My step-dad was in this nursing home for almost two months. His name was Steve M. The staff are so…read moresweet and helpful. Knowing families are going threw tough times they try to make things as smooth as possible. Case management is very organized. The nurses are just amazing. Im so great full for their help and definitely recommend. Your loved one will be well cared for. In a careing, even fun, environment. 5 stars. I would give more if I could . Thank you Villa nursing home

After a left shoulder cupp replacxement at Parkview Hospital, I was transferred to Villa for rest…read moreand care. My bed was too small and when I rang the bell for help to the restroom, it took over twenty (20) minutes for an attendant to come to my assistance. Their care was so bad and unresponsive that I had my husband take me home for care the next morning. I went out of my way not to cause problems with their attendants, but that didn't change anything. They were more interested in filling an empty bed than issuing the necessary care needed. Their care was consistently non-attentive. Very disappointing. Anna Apodaca, 83 years years old.

P.S. I didn't mention Daniel. As far as I'm concerned he is the ONLY Person that really cares…read moreabout his job. The rest do it n that's it. He's very attentive n shows ya what you're taking n why. He doesn't miss a stroke n I take lots of meds n he made SURE I had them all n the nebulizer stuff. I'll miss him. Thank you for a GOOD stay. Also your selection of TV leaves a lot to be desired.i don't understand Spanish.

I was rehabbing there after surgery on broken femur bone. Was there for three weeks. The RN's and…read moreCNA's were great. doctor was very good. food was excellent, far better than hospital food and plenty of it. if you do go there , see if you can get help from either of these aides. they were great. Gabby , Maria and CNA Joy , who was exceptional. Office personal were very good.

Our family is so grateful for the exceptional care my son has been receiving at this facility…read more Since arriving, we have seen tremendous improvement in both his physical strength and his overall outlook. The staff is attentive, compassionate, and always willing to help with any need, big or small. The physical therapy team has been incredible. Receiving therapy twice a day has helped him grow stronger each day, and the progress he has made has exceeded our expectations. We are seeing improvements physically, emotionally, and mentally. Most importantly, we are seeing his spirit return. He is smiling more, showing determination, and demonstrating the heart of a true survivor. The encouragement and support from the entire staff have played a significant role in his recovery journey. Thank you to everyone for your dedication, kindness, and genuine care. We appreciate all that you do and are so thankful to see him thriving and moving forward every day.

My grandmother was admitted to Windsor Cypress Gardens after a fall at home. The goal was for her…read moreto receive physical therapy to regain strength in her legs and become more independent. Unfortunately, our family's experience was heartbreaking, and I would never recommend this facility to someone I love. From the beginning, it felt like physical therapy was not the primary focus. We also became concerned that she was not consistently being assisted with basic hygiene, toileting, or changing when needed. While she was staying there, she developed a urinary tract infection (UTI). Because of her age, the infection caused severe confusion and hallucinations. Her condition became so serious that she had to be transferred to the hospital. After spending several days in the hospital and receiving appropriate treatment, her hallucinations stopped, and she improved significantly. When she returned to the facility to continue physical therapy, things unfortunately got worse. She developed bed sores, and she also had a foot infection that continued to worsen instead of improving. Our family was deeply concerned about the care she was receiving and whether her treatment plan was being properly managed. One of the biggest issues we experienced was the lack of available staff. My father and I visited multiple times, and on more than one occasion it was nearly impossible to find a nurse. One day, my father walked through the facility twice looking for someone to help, and the only employees he was able to find were members of the custodial staff. They were kind and helpful, but they should not have been the only people we could locate when our grandmother needed medical assistance. The experience that will stay with me forever happened during one of our morning visits shortly after breakfast. We were told that my grandmother had "just woken up," but when we entered her room, she was completely soaked in her own urine and other bodily fluids. She desperately needed to be cleaned and changed. My father and I did everything we could to help her ourselves, but we needed clean briefs and other supplies from the staff. We pressed the call button and waited. We continued waiting. It took approximately 45 minutes before we were finally able to get someone's attention. During that entire time, my grandmother remained in that condition while we tried our best to care for her ourselves. No family should have to watch their loved one go through that. Every patient deserves to be treated with dignity, respect, and timely care. I want to acknowledge that I'm sure there are individual nurses and staff members at this facility who genuinely care and work hard. However, based on our experience, the overall quality of care, responsiveness, and staffing left us feeling that our grandmother was not receiving the attention she needed. We ultimately made the decision to remove her from this facility because we no longer felt she was safe there. I would not trust Windsor Cypress Gardens with the care of my grandparents again, and I hope this review encourages the facility to make meaningful improvements so that no other family has to experience what ours did.

Very good the staff is extremely professional quality of care is very good. I have nothing bad to…read moresay about them. Everyone is extremely professional and they are extremely kind 10 out of 10.

Both of my parents have been here. I've had great experiences with Stephanie and the team. It's…read morenever easy when this happens. I always found Stephanie, the doctors and the nurses highly responsive. My dad is now in assisted living and still tells me how great Palm Terrace was for him. He still says their Bingo is better.

There may always be a few ups and downs at a care center but things are resolved to satisfaction if…read morethat does happen. The front office peeps do a great job. The care staff first rate! Too many to mention that do a tremendous job such as Manny, Maddie, Eureka, Andrew, Marlene - everyone!!! If you have a loved one you want treated with care, kindness and respect - this is the place!!!

I cannot say enough wonderful things about Arlington's Gardens Care Center. The level of care my…read moregrandma received here was truly outstanding. She came in after a fall, hip surgery, and a serious MRSA infection, and the staff went above and beyond in every area of her recovery. They cared for her incontinence with dignity, closely managed her diabetes, and provided her with the exact medications she needed to clear up her MRSA. The physical therapy team was incredible. When my grandma first arrived, she couldn't walk at all. With their consistent support, encouragement, and expert care, they got her back on her feet--literally. Today, she is walking again, something we weren't sure would even be possible. A very special thank you goes to Lexi in Social Services. She has been the best case manager I have ever encountered. Lexi went above and beyond in every way--always on top of everything my grandma needed, attentive to her wants, and proactive about her care. She made sure nothing slipped through the cracks and gave us so much peace of mind during such a difficult time. If you are looking for a facility that combines excellent medical care with genuine compassion, Arlington's Gardens Care Center is absolutely the right choice. And if you have the chance to work with Lexi, consider yourself very fortunate--she is truly exceptional!

This place has both good and bad qualities, I'll go over a few of both. 1st ( morning 7-3 ) shifts…read moreare amazing. Helpful well trained quality nurses ( Carolina one of the best I've ever had ) . Almost instant service after pressing the call light. Almost no requests denied. Almost like staying in a resort. But BEWARE of the next shift. The night shift ( 3pm till 1 am? ) horrible like a nightmare. Make sure you get everything you need from first shift ( food,water, meds, changed, etc ) because myself and many others could receive zero help of any kind from this shift. On many occasions I called for water or blankets and was completely ignored the entire shift. I even got stuck not being able to get off of a very low toilet for 4 hours with no one coming to help me even though I pulled the cord over and over. One late night frustrated and super thirsty, I got in my wheelchair and rolled around to find all the nurses out in the patio area all hitting their vapes and thc pens hard. Even the charge nurse at night would not wear uniform came in my room in camouflage clothing I couldn't even be sure he worked here. There was also a very young untrained nurse who let my catheter bag overfill and burst leaking urine all over the floor she put a towel on the floor demanding " This no problem, day towel soak up all de fluid ". Needless to say she refused to get anyone in charge to fix this I actually had to call 911 before anything professionally got done to rectify this situation. So just make ABSOLUTELY sure you get all of your needs from 1st morning shift, try to get through the night by yourself the best you can and you should be fine. I'm giving a 10 for morning shift, but a 1 for night shift thus 3 star review. Thanks for reading.

Nightmare! Dirty! After 12 hours I signed myself out. My room had a leaking toilet. They had no…read morebedside camode to avoid having to walk through the wet pee pee floor. My call button didn't work. They said to call front desk if I needed to get up When I called the mailbox wasn't set up yet so NO assistance at all. I asked for a pillow for my head and when they brought one it was dirty. It had a tire track across it. When I left they refused to discharge me with my pain meds. They kept them! It was a horrible experience.

i was there for maybe 10 months. THE CARE I RECIEVED WAS…read moreFABOULUS. therapy was fantastic very caring. all shifts have people that care. MARIA was very helpful at all times. gilbert ortiz

Martha is the best social worker! She truly listens and takes care of my problems and concerns in a…read moretimely manner. Roxanna, the exceptional Social Services Supervisor, goes above and beyond she even takes time out of her day to comb and braid my hair! You can tell she has trained her department very well. Aney in Social Services also deserves recognition She listens and helps even when she's not in the building, always responding to my texts and addressing my concerns. I also really enjoy the Activities Department. Kimberly (Kimba), the Activities Director, and her team always make activities fun and enjoyable. Lastly, Sheryl, my LVN, does an amazing job monitoring the PM shift and making sure we all get our medications and the care we need. Lastly The Administrator Jason he is amazing takes care of his staff and all all the residence hes the coolest person and very happy Thank you to everyone for all that you do you truly make a difference!

We moved my mother Sally, into Citrus Place back in January of this year. The very first thing that…read moreI noticed when I walked through the front doors was, the absence of bad odors! And, I don't mean covered over with some other fragrance, I mean fresh! They keep this place spotless! My first contact was with Charlie. He handled the writing of the contract. Charlie was so calm handling our business. He was like talking to a good friend. Next, we met Michelle, their head nurse. She was like talking to a sister. Michelle did the initial assessment for my mother's level of care and she was spot on. Michelle was so genuinely caring. We met the director, Megan, she was like an Auntie. The caregivers like Rosie and Taye, absolute angels to my mother. Rosie in particular cared for my mother so well. She was the only person that my mother let bath her! The Med Tech Rita, VERY experienced and super friendly and caring and so many others treated us like just part of their big family, I really mean that! I knew, this was the place for my 94 year old mother to enjoy the final years of her life. Every employee that serves here has a heart for the residents. They behave like they want to be here. The receptionists at the front desk and the servers in the dinning area, everyone is a part of this close nit family of caregivers. If you are looking for a place where you can truly trust that your loved one will be cared for as you would in your home, Citrus Place has the caring people that will do just that! My name is Bruce and I am my mother's son.

Citrus Place is amazing. My mother-in-law has been there going on 3 years. From Kathy at the front…read moredesk to Caroline in charge of the Caregivers to Megan the Director to June the Activities Gal and EVERYONE who works there, these people genuinely care about the residents. Mom has dementia so she is in Assisted Living with enhanced care. We looked at other places and we (and mom) liked this one the best. The food is great too! Mom has even said on multiple occasions "You sure picked a nice place for me."