I started a review Too Soon!!! In the last week I have had 4…read moreresidents who have not been conducive to my needs of recuperating. In The Last Week I HAVE ONLY SLEPT ONE NIGHT OF SLEEP! They proceeded to RUIN MY THANKSGIVING BY COMING INTO OUR Room AT 12:49 AM To Ask My Room B Bed Of How Tall She Was For Allowing The Pharmacy To Be Able To Provide Medications To Bed B When She Awoke In The Morning. It is NOW 1:57 AM, And I'm Not Sleeping Because Bed C Has Been Talking In Her Pilipino Language. Now She has Fallen Asleep. It's Now 2:00 Am and I'm writing my added review of Extended Care Hospital Who Is A Affiliate With Riverside Community Hospital. I'm Still Not Going To Get Back My Sleep All Because The Nurse Needed To Know How Tall She Was in 19B!!! At 5 Am the CNA Will Be Changing Our Briefs. For Me, I Have Been Wearing These Briefs For Over A Year Now Because I Am Not Able To Walk. The Administrator Trevor has been running this facility for one year and He's Only 25 Years of Age. He Left For Vacation On Wednesday. He had a Company Picnic On Tuesday On The Outside Patio To Express His Gratitude For A Year Well Done!! At 2:12 AM Bed C Is Awake Again Speaking Her Pilipino Language. So Needless To Say I Will Have Received One Hour Of Sleep Because That CNA Had To Change All Of Us Before He or She Gets Off Work At 7 AM. As Well As Continuing To Have Ruined My Thanksgiving Day!! So Needless To Say This Facility Has Not Allowed Me To Recuperate In The Past Two Weeks Here In Bed 19 A Because The Social Worker Doesn't Know My Needs Because She Never Graced My Presence At All To Room 19A. After Being Here For Two Days They Wheeled Me Into The Conference Room To Introduce Me To The Director Of Each Department. They Were Informing Me How They Can Help Me Recuperate While At This Facility. At 2:30 AM The Woman Has Woken Up Speaking Her Pilipino Language. At 2:33 AM She Is Still Awake. But Now She Has Proceeded To Sleep Again At 2:35 AM. Well It's 4:59 Am And I Might Have Gotten A Short Cat Nap Because I Remember A Little Dream Of What I Was Seeing In Bed 19 A. Bed C Is Serenading Us With Her Filipino Language. Bed B Has Slept Through The Night. It's Now 5:10 am and Bed B Is Giving Blood For Her Doctor. Now The CNA Will Be Changing Our Briefs. Happy Thanksgiving Everyone!! Thankfully The Cherry Pie Was Good Last Night And Now I Had Very Good Pumpkin Pie. But I Still Want Out Of This Facility!

Earlier this week I received a visit from a young man named Trevor who said he was the hospital…read moreadministrator. He had read my first yelp complaint and assured me everything here is not as horrible as I think it is but from now on if I have an issue to call the main number to the facility and ask to be transferred to his voicemail and leave a message. Since then I have left him messages on 3 different occasions for 3 different issues for pretty much zero resolutions. On this past Tuesday I was transported on a gurney 1 hour each way to my dialysis in hemet. The trip was brutally painful. When i got back I told many nurses, office staff and even made several calls telling whoever would listen (or who I THOUGHT was listening) that I refused to make that trip again. My left collarbone and arm are broken along with my left hip. I have a pressure sore on my tailbone. Laying on a gurney in a bumpy transport van for 2 hours total was more than my broken 70 year old body could handle!!!! I only go to dialysis Tuesdays and Saturdays so I figured in the 4 days in between one of the many people that work here could have relayed the message to this "hospital" and the transport team I would not be going today to dialysis. At 3am transport came anyway. I apologized to them for making a wasted trip and now my anxiety is once again through the roof. Long story short I did what Trevor the administrator told me to do. I called the facility and asked to be transferred to his voicemail to relay all this information as HE REQUESTED! They refused to transfer me and the nurse came back to my room to tell me they cant transfer to his voicemail because his office is locked. Now I'm no brain surgeon but, HUH???? I've had more anxiety this short week here then I've had my whole life. I am full of anguish and depair, and on top of everything physical pain. Since I know Trevor reads yelp before checking voicemail I believed this follow up would be a quicker way to get my point across.

If you're looking for rehab, this place is excellent. The only true five star in the region.read more

Everything. From day 1 with my wife to the very last day. All staff was great! Some patients need…read moreto mind their own business but other than that....AWESOME WORK, Valencia Gardens!

My dad was here for a couple of weeks after a stroke. Overall, he mentioned that the nurses were…read morevery nice and respectful to him. Pros: Madison was very helpful and responsive when I had questions regarding updates with my dad.she returned calls/texts promptly and was very sweet. She truly made the experience much better for our family. Nurses were very friendly and helpful over the phone/during window visits. They seemed happy to be there. Cons: Case managers and Docs were not very communicative. I had to call multiple times to receive a call back from case managers. Doctors never called back when requested. It felt very similar to the hospital(lots of phone calls and heavy advocating) in regards to case managers. Equipment abs med orders were also an issue when my dad was released. Overall,I would recommend this place but I did want to give an honest review.

Everything!!! They are very incompetent. There is no good communication between upper management…read moreand staff. I hated my stay there there and would never recommend Villa to anyone!!!

Don't let looks fool you. This SNF appears nice, however, it's old, renamed and understaffed!!!!!…read more There is ONE Registered Nurse for 120 patients. The Kaiser ER caseworker, Stephanie says that's normal with a ratio of 18 patients per patient. Kaiser has 20 beds reserved for their patients, they force their patients (once discharged from the hospital or ER) into this horrible facility. The admitting clerk expects patients to sign many blank forms, without the verbiage/lines filled in. That should be against the law! If you have dementia they expect you to sign, that might be elder abuse. Physical therapy has TWO stationary bicycles in the gym area with a lot of patients using them. The later physical therapy is given, the more crowded the hallways are. Patients have to wait 30 minutes or more until one bike becomes available. Wheelchairs are broken and missing the detachable foot rests. The footrests are hidden in closets so no other patient can use them. Meals are posted to be served at 7am, 12pm and 5pm, they are served 1.5 hours later. They consist of lots of frozen chicken patties, frozen veggies, pudding, carbs. Items on the meal tray list are missing, they may be counting them as food served. Depending on the bed location a sponge bath may be given on Tuesday and Friday, there are similar days for patients who can shower. Folding plastic chairs in the activity room or in patient's rooms disappear shortly after 6pm, some of the folding plastic chairs are cracked. Getting help from a CNA, LVN, RN is really tough. They admit they don't look for patients call lights, so the patient may not get help. Parking is a big problem. Employees triple park. Exiting Woodcrest is very dangerous, it's difficult to see fast moving traffic on Magnolia Ave, worst after dark because of all the parked cars on the curb. Care: If you don't have anyone to advocate for you, you're screwed. Woodcrest patients roam the hallways at 1030pm, entering unknown patients rooms. Make sure you have an Advance Directive on file because you probably won't survive.

Our mother's stay here was perfect, from the beginning till the end, she was here for short time…read morebut everyone here was very helpful and respectfully friendly, from the Director, Case Worker , Admission's, Therapist, CNA, LVN, RN, Physician, Maintenance , Housekeeping, Activities, Dietary, everyone was very attending to mother and us, this place is well maintained clean, hopefully you will experience for yourself, I highly recommend this place,

I was extremely happy with the care my father received at Palm Terrace Care Center. I have had a…read morefew relatives require skilled nursing, and the other facilities do not compare to Palm Terrace, they were awful. Palm Terrace was great. The facility is clean, the staff is very intelligent and helpful, everyone is kind, caring and I always had piece-of-mind while my father was there. If anything ever happened outside of normal procedure, I would be called and informed. The nurses, CNAs, and entire staff were kind to my father as well as all of us family members. So helpful, and always smiling and friendly. That stated that they didn't want us to worry about my dad while we were not there. They were right, I did not have to. If I ever require skilled nursing, I hope I am lucky enough to be admitted to Palm Terrace. It is by far the best in the area. Thank you Palm Terrace!

Both of my parents have been here. I've had great experiences with Stephanie and the team. It's…read morenever easy when this happens. I always found Stephanie, the doctors and the nurses highly responsive. My dad is now in assisted living and still tells me how great Palm Terrace was for him. He still says their Bingo is better.

I cannot say enough wonderful things about Arlington's Gardens Care Center. The level of care my…read moregrandma received here was truly outstanding. She came in after a fall, hip surgery, and a serious MRSA infection, and the staff went above and beyond in every area of her recovery. They cared for her incontinence with dignity, closely managed her diabetes, and provided her with the exact medications she needed to clear up her MRSA. The physical therapy team was incredible. When my grandma first arrived, she couldn't walk at all. With their consistent support, encouragement, and expert care, they got her back on her feet--literally. Today, she is walking again, something we weren't sure would even be possible. A very special thank you goes to Lexi in Social Services. She has been the best case manager I have ever encountered. Lexi went above and beyond in every way--always on top of everything my grandma needed, attentive to her wants, and proactive about her care. She made sure nothing slipped through the cracks and gave us so much peace of mind during such a difficult time. If you are looking for a facility that combines excellent medical care with genuine compassion, Arlington's Gardens Care Center is absolutely the right choice. And if you have the chance to work with Lexi, consider yourself very fortunate--she is truly exceptional!

All I can say is that I've been very critical with the care my wife is getting after a brain tumor…read morethat was removed in early April. To everyone that had a hand with helping my wife with rehabilitation we are completely amazed how far she has come ! Amazing staff and employees from the front office to the nursing and PT staff that has had a hand in her recovery. If you are looking for a Skilled nursing facility this is one of the best places in Riverside that is dedicated to helping your loved ones. This place is clean and doesn't smell and is properly equipped for patients needs and support. Social services is amazing and very helpful setting up appointments and transportation and making sure everything is in order when discharged. Amazing PT staff that actually care and strive for excellence in providing patients care and rehabilitation. Amazing kitchen staff that always go the extra mile and provide special requests if needed, oh yeah and they have an ICE CREAM shop for the patients that opens up 2 times a day for patients . As for Activities there are plenty of things to do and they are dedicated with providing patients with numerous activities everyday. Another thanks to facility maintenance and housekeeping for always providing a clean and comfortable environment for everyone to enjoy. On that note if you are looking for somewhere that's going to give you the best quality service this is definitely a good place for your loved one ! Thanks again Carson for the attention to details and your assistance in making sure the Quality of care was 100% .

I was there for 2 weeks due to a fall which resulted in a broken hip…read more I was generally happy with the service provided. The only complaint that I have is that CNAs are over worked on the day shift. My CNA; Anna was very attentive but due to her patient workload she could not give me or my roommate the attention that was needed in a timely manner.

Nightmare! Dirty! After 12 hours I signed myself out. My room had a leaking toilet. They had no…read morebedside camode to avoid having to walk through the wet pee pee floor. My call button didn't work. They said to call front desk if I needed to get up When I called the mailbox wasn't set up yet so NO assistance at all. I asked for a pillow for my head and when they brought one it was dirty. It had a tire track across it. When I left they refused to discharge me with my pain meds. They kept them! It was a horrible experience.

My mom stayed here about 3 months this year . I can't say enough how much the staff helped us …read more The nursing staff was efficient, attentive , kind and patient . The activities staff was sweet and thoughtful -my mom loved the trivia, daily newsletter and manicure mondays. The Woundcare staff healed a sore we had been struggling with for almost a year. The physical therapy dept was great - got my mom stronger and was very encouraging . The kitchen does a great job and is ready to give options if you don't like something . Most of all the case managers and office staff helped us so much to understand our insurance options , apply for extra help and get us thru this difficult time . No nursing home will be as good as home but Community Care is safe, clean and kind .

This facility was awesome for my folks they were very attentive to their needs…read more Martha and Maria worked tirelessly to help them get relocted out to where we are living. Jason was passionate about his staff, patience and family members. They kept my parents together in the same room. Even when my dad was back-and-forth to the emergency, they're thoughtful. And always communicated with us about their needs and helped navigate us thru what could have been a nightmare. Thank you all for what you have done. We could not have done it without you.

They don't take you to your doctor's appointments they say they don't know how to use GPS. But the…read moreoffice is down the street. They make it hard to stay clean and recover. By allowing you to smoke even though everyone is an adult. You may not get your medication on time. They give you medications that are not prescribed by a doctor

Diana Glenn at MFI is absolutely incredible. She helped our son during a difficult time when he was…read moreexperimenting with vaping. I called the center desperate to find him help and she was quick to open a case and arrange to see my son at his school campus. After several meetings with him she felt he was on the right track and ready to move on without her support. It is evident Diana's passion is helping people and her warm and pleasant demeanor helped my son open up to her right away. Her encouragement and support meant the world to our son and we will never forget it! Thank you Diana!