Id ignore any recent negative reviews. Im a very critical and anal person. Kris is the same way…read moreand he will not leave the job done unless it's done right. That's something you can tell about him pretty quickly. Kris if you're reading - thanks for the great job on both filters.

They could respond when someone requests an estimate for work. Why do they put themselves on this…read moreapp if they don't want to respond?

Mauricio was a joy to work with. He provided fast, great service. He's knowledgeable, came in to…read moreassess for a sink placement, was extremely flexible with my chaotic asks and came back immediately to set up. He also cleans up behind himself and is really big on safety. Definitely my go to plumber from now on

Really great experience with this plumber. He showed up right on time, was super easy to get in…read moretouch with, and responded quickly to messages. He fixed a couple of things around my house without any issue. I personally did not meet him but my husband said he was friendly and professional. The price was very reasonable too, which is always a plus. Overall, just a smooth, stress-free experience. I'd definitely call him again.

This review is in addition to a review I wrote about a different job Platinum Plumbing did for me…read more After 7 years or so I once again called on Platinum Plumbing for a project. Replace the first floor baseboard with high output baseboard. Peter measured the job up and returned with Christian another day to complete the work. I admit I was impressed with the concern that was paid to how each peice was installed. A level and tape measure was used on each peice of baseboard to insure that when completed the entire run was the same height and on the same plain. Each cover was trimmed if needed so it fit together properly. When they were done they cleaned up after themselves and even helped me put my things back, which they didn't have to do. I could say I'm happy with the work they did and leave it there. The truth is I'm really impressed with the work did, it came out more beautiful than I hoped. They showed more attention to detail than they had to, and the price was very competitive. Its been 7 years and Pete is still doing really prideful work. I highly recommend you give this company a chance to work at your home or business. Im certain you're going to be impressed with the end result. Henry.

Very satisfied with Platinum. If I could I'd give them more than five stars. Friendly and…read moreresponsible, Pete and his assistant Chris replaced an old toilet. I told them what I wanted and they met me at Home Depot with the toilet, ready to go. The installation took less than an hour. They've earned another satisfied customer. Highly recommended.

They sent a guy right over friendly Plumer very neat. The work was done Was grateread more

From the owner: Bath Tubs, Boilers, Cleaning, Installation & Service, Cooling; Dishwasher, Refrigerators & Stoves,…read moreDrain Cleaning; Drain Clogs, Drain Repair, Faucets, Heating, Leak Repair, Pipe Bursts, Plumbing, Septic Tanks, Showers, Sinks, Storm Drains, Toilets

Cannot recommend Sergey enough, punctual, quick, and did a fantastic job. Gave an accurate quote…read moreover the phone, was able to come same day within two hours of speaking, and was friendly and went above and beyond. Fixed a hot water valve under the sink and replaced an old faucet. Prices are the best for exceptional service.

Called and got a quote over the phone. Came on time. Was professional, efficient and clean. Would…read morerecommend.

Truly wonderful! The service was classy and respectful, and what I liked most was that he cleaned…read moreup every discussion afterward.

I want to preface this review by urging anyone considering hiring this company to try as much as…read moreyou can to find a good local plumber. Without question you are going to pay at least twice (more likely 3x or 4x) the amount it would cost to get a good local plumber and you're money is at least supporting a local small business and most of that money is going into the pocket of the technician. Plumbing issues are one of those things I hate dealing with and that put you in a difficult position due to their urgency. This is really the only reason why I reached out to such a large name brand like Roto-Rooter when I saw that my main drainage line in my basement was leaking. As soon as I saw it, I knew it was something I wanted taken care of quickly and correctly and was willing to pay extra for that. A technician showed up within the window stated. He looked at the leak and gave me a quote of $1200. As I expected, it was high, but as long as it was going to be quality work with a guarantee, I was willing to pay it. He said he couldn't fix it that day and stated that it wasn't a bad leak, so it was not going to cause any serious flooding. After telling him my availability in the evenings, he wanted to push the job to the end of the week. At that point, I was not going to have him do the work, but once I made that clear, he said he'd get it done this week. We made an appointment for Tuesday at 5:00, and he wanted a $250 deposit, which I provided. He arrived Tuesday at 5:00. Though it wasn't a big deal, I would like to note that he didn't even offer to wear booties in the house (I used to work as a cable technician, and this was standard). In any event, he starts working and essentially cuts out around 5 to 6 feet of the old, rotted steel pipe. Though there were threads in both the lower and upper fittings, he did not use them. Instead, he used rubber couplers to join the PVC to the remaining iron pipes. I don't know if this is industry standard, but you would think that it would be best to use the threads if at all possible; however, I assume that the threading itself may be rotted and not provide a good seal as well. After he finished, about 2 hours later while cleaning up the basement, I decided to check on the pipe. I noticed water on the floor. The pipe was leaking from both the upper and lower couplers. This has to be a routine plumbing job, so it is difficult to understand how an experienced plumber could not get this right, especially for the price. It was now 9 PM, so I texted the number he gave me. No reply. I called the general number, and the representative said a plumber would be out in 2 hours to fix the job. 5 minutes later, she calls back and tells me that the original technician communicated to the office that he was not finished with the job and the job was not fully 'coded' in the system. She then said she did not have any senior technicians that could come out that night. At this point, I started to smell BS and asked whether or not the work was guaranteed, and she said she could not tell me because it was not coded in the system. I then asked her, 'Doesn't Roto-Rooter offer a general guarantee of work? If so, could she explain what it covers?' She goes on to say that without seeing the information the technician needs to put in, she can't tell me anything about guaranteed work. Her attitude at this point was getting more and more dismissive. She had zero empathy for the fact that I just overpaid--probably by a factor of 3--for poor-quality work, which she can't even articulate the terms of the guarantee offered by her company. I then ask if there is anyone I could speak to who can tell me what my rights are under Roto-Rooter's guarantee, and she becomes increasingly indignant, stating, 'I don't understand what you are asking.' I stated, 'I think it's fairly clear: I had work done, which was paid for, but it failed, and now I have to wait an indefinite amount of time for another technician to attempt to fix the work of the last technician. Hence, at this point, it is relevant to me to know what the guarantee covers. Is it a money-back guarantee? Do I just have to have them keep re-doing the work until it is satisfactory?' At this point I fully read the invoice and the legal text therein. It clearly states that they can choose to "do the work again at no labor cost or REFUND YOUR PAYMENT". The next day after leaving a poor review on Google (how they got 4.8 stars there is a complete mystery), leaving messages on their customer service line, and sending emails, I got a call from a customer service representative. I gave him my concerns and asked to be refunded. He said that is something they rarely do. The whole point of me turning to a well-known brand like Roto-Rooter was to avoid these rinky-dink problems and low quality, but it's clear that the extra money you're paying for their service goes to promote the brand and advertising, not quality technicians or customer service.

Called on a Saturday at about 1:30pm because my hot water heater stopped working (their listed…read morehours on Yelp show them as being open 8am-5pm on Saturday). They asked if it was an emergency. I didn't say it was an emergency but said I would like someone to come that day, so I would at least know if I needed to get the hot water heater replaced. When they called me back about 45 minutes later, I asked if they could tell me how much it might be. They said they couldn't give an estimate until they see the problem. The plumber showed up to the house about 4 hours later, relit the pilot on the hot water heater, and said if it wasn't a Saturday night, he'd try to repair it. All in all, he spent about 10 minutes at the house (I have the doorbell camera videos to prove it). A few days later, I received an invoice for $270, saying they responded to an emergency call for no hot water. When I called to ask why it was so much, since he was only at the house for 10 minutes and didn't actually repair anything, they said it was because they came on a Saturday.... So try to avoid these guys. They list themselves as being open on the weekends, don't tell you that it costs extra for them to come on the weekend, and then bill you as if they actually did work to fix something. (I should also mention that the hot water heater stopped working by Tuesday morning - less than 3 days later.)

NJ McCann & Sons Plumbing and Heating provided prompt and professional service when assisting me…read morewith my property in New York. From the initial consultation through the completion of the project, their company provided excellent customer service. I would definitely recommend NJ McCann & Sons Plumbing and Heating to anyone needing assistance or any services that their business provides. A special shout out to Andrew, the owner and to Betty... they were extremely helpful throughout the entire process.

Had a new water heater installed and quality of work was excellent. Finished the job in about 1…read morehour. Cleaned up afterwards and took away the old heater. Would highly recommend All Day Plumbing and Heating.

My elderly parents prepaid $20,000 through Lowe's for a central air conditioning installation in…read moretheir Staten Island home. Within 90 minutes of installation, the unit froze and leaked water, causing $4,000 in damage to their new floors. Despite multiple repair attempts over the following weeks, the problems were never fixed. The crew left holes in the walls, live wires exposed, and tools behind. My parents, who have serious health issues, were left without functioning AC during extreme weather and had to sleep on the floor. We tried repeatedly to get help from All Day Plumbing and Lowe's corporate office. While the case was briefly reopened, communication stopped altogether. No refunds, no repairs, no response, and no equipment removal - just neglect. I do not recommend this company, especially for vulnerable customers. The lack of professionalism and care is shocking.

I needed a new water heater after sandy and Bill came over to install it. Professional, neat work…read moreand I've never had a problem with it since, he did the job right. Some plumbers in the past have done poor work that starts to leak months later, but I've never had s problem with bill and will continue to recommend him to friends and family

We had a leaking pipe. Turned out to be the dishwasher. John came within an hour, explained the…read moreproblem and made the repair quickly. Easy to see why he gets so many great reviews!!

John came quickly and rectified our problem. Personable, helpful and efficient. Very respectful…read moreand our toilet was running perfectly when he left. We now have a new plumber.