Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Have volunteered with the ARPIII HOA for over 10 years. Can't say enough about our property manager…read moreSherry Welchlin and her team. Sherry knows our community inside out, forwards and backwards. She listens to our Board and goes above and beyond almost daily. Our reserve fund is in excellent shape, our dues are comparatively low, our community is kept in top notch updated condition, vandalism is handled promptly and this is all done very professionally with a smile and kind words. Days, nights or weekends you know you can depend on our management team. In 2014 a city berm broke during a torrential downpour and flooded our 1,702 homeowner HOA, raising water levels 8 feet in our lake system, blowing off manhole covers, downing trees and Sherry was there knee deep in water with me. Thank you just doesn't quite cover it.

Extremely disappointed with the lack of response and enforcement from the Pecan Creek North HOA…read more For nearly 10 months, I have been dealing with neighboring trees hanging over my wall, excessive debris, constant cleanup, and even property damage related to the issue. Despite multiple complaints and attempts to resolve this privately, calls have gone unanswered and no meaningful action has been taken. What is most frustrating is that the homeowners continue trimming only "their side" of the trees every weekend while ignoring the large portions hanging into my property that continue creating the problem. Meanwhile, the HOA has failed to enforce its own landscaping and maintenance standards. An HOA should exist to help maintain community standards fairly and consistently -- not ignore residents when issues become ongoing nuisances affecting neighboring properties. I have now formally demanded corrective action within 7 days and will be pursuing all available options moving forward if this continues unresolved. Homeowners deserve accountability, communication, and enforcement of the rules everyone is expected to follow.

This has got to be one of the worst companies/experiences I have had with a property management…read morecompany. I had the hardest time getting a hold of anyone when it came to asking about a property and checking on the status of my application. I have been waiting over three weeks for some sort of response and have yet to be contacted. A request for the name and number of the broker or supervisor to help get an answer and no reply. I even had my son look into their rent to own programs, but regret the suggestion. I guess it is a good thing they never reached out to him in regards to that either. I have worked in the Real Estate and Property Management field, so I can be very understanding with the workload, but this company is far beyond lacking in service. At this point- they just took my money... If a zero stars was an option, that is what I would have put.

I'm a disabled veteran renting a property from this company, we have no air conditioning, it is hot…read moreas fuck in my house.there is no emergency services with this place.

I had an ABSOLUTELY HORRIBLE EXPERIENCE with Beth Jo and her staff…read more It started with a low ball appraisal from an appraiser that they selected, which had very poor reviews (Joseph's Appraisal Group - read their reviews), which I attributed to just wanting a quick sale at my expense. I was allowed to order a separate appraisal, and when it came back almost $50K higher, they would not recognize it, even though they said I could obtain another appraisal if I wanted to pay for it. When I got their appraisal, I discovered that my Ex Wife had trashed the condo, ripped out carpet and flooring, ceiling tiles, electrical outlets, etc., in order to get the price down so that she could purchase cheap. She also let her son move in with his German Shepard. When I asked that Beth Jo bring the issues to the Judge for resolution, she stated "We do not have the authority to instruct either party to make repairs or for the cost of those repairs to be deducted from one parties sale proceeds", and "Our current order does not provide for the removal of any occupants/pets from the property. Ms. xxxxxxx can you provide the reason for the two declined showings? Should future showings get declined and/or the property not be maintained and clean for all showings, we will bring this matter before the court for further direction" So, in her role as Real Estate Commissioner assigned by the Court to resolve issues, she did nothing to resolve the issues that she was hired to resolve. In addition, the low ball appraisal that she obtained failed to include recent sales with higher values, and when I asked her associate Joey Hasselbring to make sure that the next appraisal included those, his response was "The appraiser will use the comparable properties they see fit". Beth Jo and her staff did nothing to resolve the issues that they were hired to resolve, and in obtaining their low ball appraisal they helped my Ex Wife accomplish her objectives, so I don't see why she is allowed to retain the title of Real Estate Commissioner.

Terrible service. Although court appointed they treat you like trash and don't even return phone…read morecalls.

Piss poor management, company has no structure and all the employees are incompetent. Situation has…read moreonly gotten worse and I'm grateful to be graduating college so I don't have to live here anymore. Terrible service and mismanagement of properties. Jesse and Darlyann are useless.

Moved in march 5. Walked in to an abundance of contractors painting, removing the swamp cooler,…read morepatching the roof, and generally doing things that were supposed to be done before I moved in. Hell they had an entire month to bring this up to shape. We began filing grievances immediately and they'd mostly get "cancelled" in the portal. Now we're dealing with a bathtub drain that doesn't drain. Leading to both bathrooms flooding.

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Hannah Costa is simply a God-send…read more I live in London and had only three days to prepare my Scottsdale condo for sale, including finding an agent! Hannah and I met and I instantly knew she was the person for the job. She handled everything professionally and efficiently, and communicated with me overseas throughout. Even the closing was easy! I am very grateful to her for everything and would highly recommend her services.

I emailed Brian North over 2 years ago to request him to take down my house photos and video due to…read moreonline privacy and safety. I have not heard back from him at all in spite of follow up calls, emails, texts from me and from his colleagues. I think he is one of those realtor who only responds to money in the works. His online presence brands himself as someone who is an expert on how to make money and chase real estate profits from others and nothing about service and giving back. Online posts of pictures and videos if not taken down upon home sale and home owner request is classified as an ethics violation by AZ Association of REALTORS. I will be filing my complaints via other channels to have my privacy protected. Updates: After working frustratingly on my own, I managed to have my private online information removed that were posted by Brian North and weren't removed within the reasonable time as required by ARMLS. Beware of this realtor who sells luxury real estate. He doesn't respect his buyer/sell's privacy and safety after a transaction is closed and he already has his commission money.

Update to our previous review. The appraisal we were given was so poorly done and written, with…read moreso many mistakes, and inaccuracies, that our lender has suspended all future dealings with this appraisal group. The appraisal C Myer gave couldn't even make it through "underwriting" it had so many inconsistencies and questionable comps, not to mention lack of permits, on a new construction-rebuild, with additions. As already stated in the prior review, our house suffered a house fire in June of 2021. In order to do an accurate appraisal, the appraiser needed to pull permits. They estimated sq footage, they never pulled permits to get actual sq footage, and when asked to amend their appraisal after being given comps in the area, even on the same street, within 90 days, C Myer, refused to amend her appraisal. Long and short, this appraiser and group cannot be trusted to give a concise and accurate appraisal. It's why our lender will NO longer do business with them. At every turn they refuse to take responsibility for their mistakes, even when given the opportunity to correct their mistakes, they still refused. And throughout the entire process they refused to acknowledge us the homeowners as the "client" in spite of the fact that we paid the bill. We kindly requested. A Refund yesterday, since our lender cannot use their appraisal, because it's not accurate or consistent, with the market value of our area. The accounting clerk refused to acknowledge us as the client and therefore refused to give us our money back. Our lender refuses to do any future business with this group. We have no choice but to file a formal complaint with the State's Department of insurance and Financial Institutions. We've already contacted our local Ombudsman, C. O'Neil, and initiated a formal complaint. Please folks, BEWARE this appraisal group, they do subpar work, they are forbidden from acknowledging their mistakes and refuse to deliver an accurate product to their paying customers, even when given two weeks to do so, If I could give negative stars,I would. DO NOT USE!!!!!!!!

The appraisal came in right in line with several other valuation approaches. It was thorough and…read morecredible using comps that aligned and with believable adjustments.

True loft living with panoramic Downtown and golf course views. Private balconies, stunning…read morearchitectural features with Central Midtown location. Brilliant sunsets, located across from Phoenix Country Club Golf Course. Light Rail station just blocks away. Large open-concept rooms with spiral staircase leads to a double-vaulted two-story dining area filled with sunlight and exposed ductwork. Fabulous for entertaining and opens onto private balconies. Assigned space indoor parking garage, Mezzanine and BBQ level, spa pool and fitness area all included. Excellent value and one-of-a-kind style.

Company bought out Sherlock homes realty I broke my lease a month early to take care of my only…read moresurviving parent in another state I knew I would get dinged for a couple things but $200 keys fee when my old roommate turned her key in plus I gave mine and left a few spares on the counter just in case that wasn't the original $2000 bill for ridiculous things charged me for things not broken 4 blinds and 2 were never touched in the 2 years I lived there I always had curtains definitely will rob ya blind DO NOT RENT HERE!!!

Great property management company! Very professional and attentive! I would definitely recommend!read more