I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Buying a house is a huge investment for most people. It is a good idea to put some thought into who…read moreyou select to be your realtor. We have worked with Kimberly twice now and would definitely call her again if we decided to move. There are so many new challenges in today's market. Kimberly does a great job at finding what you want and closing the deal. I know I can rely on her to work for my best interests in my absence. She has a huge amount of experience and surrounds herself with great talent. We are very happy we called Kimberly and we think you will too.

I needed a market evaluation done and they got one for me the next day…read more Great service.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

I will start by saying that Roberta and Pam are both very great and are extremely considerate. I…read morewould certainly do business with them again. However, the contractors they use for inspectors and home warranty have been nothing but a waste of money, time, and have been frustrating. Pipes are bad in my new home, even though I paid extra to have them scoped and was assured they were good. Same with electric, where there were multiple issues I had to have taken care of. Home warranty group that they use -- First American -- is worthless and basically a scam. If it wasn't for the suboptimal contractors and warranty groups they work with, they would easily get a 5 star. I hope this helps someone who works with them to purchase a home and saves them many, many headaches! And I hope they work with other contractors that are more honest.

Roberta has sold three houses for me and bought two, and I cannot give a high enough…read morerecommendation. She got me more than I thought possible from the sales. When buying she used a lot of creativity and finesse to get the most for my money even with a very reluctant seller. We ran into a seller with multiple open permits from a decade previous, and she got everything straightened out in record time. Another seller wouldn't budge on needed repairs, and she found a creative way to ensure that they had to give a lot of ground. Through it all she is great to deal with. Smart, creative, extremely knowledgeable, and tireless. Made a stressful process a lot easier to go through. Don't get someone who just hangs out a sign.

Chis Morrison and his team are amazing. As a first time homebuyer and Chris's highly impressive…read morelocal knowledge and willingness to explain the process made buying my first home a great experience. Chris and his team were extremely professional, knowledgeable, and personable. I would highly recommend Morrison Residential to anyone looking to buy a home in Arizona Market.

Cutting Edge Technology, business leading marketing strategies, and top notch staff are what make…read moreMorrison Residential awesome. I recommend them to anyone that is buying or selling. You will not be disappointed.

FLAWLESS. If you're buying or refinancing, Jeremy and team are a type-a-gen-x dream come true;…read moreorganized, responsive, and on top of every detail. They made our home buying experience completely seamless. Thank you Jeremy and Christy, you really were amazing to work with!

Jeremy was incredible to work with! He was extremely communicative, kind, and trustworthy…read morethroughout the entire process. We really appreciated how transparent he was and how willing he was to answer all of our questions. Our prequalification form was delivered in less than a day to our email, which we appreciated the swift deliverance. Even though we ultimately decided to go with a different lender to take advantage of incentives through a new build, we genuinely enjoyed working with him and would absolutely recommend him to our friends and family & will keep him in mind for the future in real estate. Highly professional and truly cares about his clients! Thank you Jeremy & Fairway Mortgage for taking the lead in getting us into the real estate world!

Heather was absolutely unprofessional and utterly useless during my transaction. I followed up…read morewith her because I had no idea when my closing was scheduled. Her reply "I've been calling you for a week and you don't reply". She was calling the wrong number---but we were emailing back and forth! Wouldn't an email to confirm the phone number suffice? Walked into the closing and her staff had no idea of what was going on. She wouldn't come out of her office to meet me or go over the paperwork. AVOID!

Dawn at Equity title company was argumentative and unhelpful when dealing with their own lack of…read morecommunication. She never apologized or had any empathy. Their mistake will now cost more in fees and create unnecessary drama. According to Dawn, apparently it was Heather's mistake and Heather was not available so their resolution was oh well! Well to avoid unnecessary hassles AVOID using Equity title!

I didn't get to choose the title company because I was the seller in the transaction but if I could…read morehave selected the title company it would NOT have been this one! Quick background. I, owned my mother's home, but she held the mortgage. When she originally purchased the home, she held mortgage and title. She decided to quit claim the home to me to avoid a lengthy probate process after her death. She decided to leave the state of Arizona, so we sold the home. While working with Clear Title AZ I was told that my quit claim deed cannot be used to convey ownership of the home... EVEN THOUGH it was created by a lawyer and signed by my mother and witness by a notary public. I was told this less than 24 hours from my scheduled closing date! They needed an "affidavit" (in quotes because they would not tell me the actual name of the form or affidavit needed) completed and signed by mother as well as being notarized. She's in CA and I'm in AZ! The affidavit was received and closing went on, 8 days later! During the closing and the signing of the documents my husband (who is not an owner of the home) had to sign (ready for this?) a quit claim deed!! Yes! The exact type of document they said they do not recognize to convey the transfer of owner to a property (mine) is the same document they used for themselves!! I might add that they justified the "cannot use" by telling me it's because so much fraud exists lately with quit claim deeds! So much fraud that they cannot use my quit claim deed but will use their own quit claim deed??? REALLY, Clear Title AZ? Additionally, when I received this news, I, naturally, escalated through the management hierarchy. I got as high as the vice president of escrow administration, Brandi Kirby, and left her three voicemails, one email, and one instant message via the receptionist. I received no return phone call or email from her!! They delayed my closing by more than a week by not contacting me in plenty of time before the original closing date to correct this problem. This is why they are getting a one star rating.

Denise was able to accommodate a Spanish speaking agent to help my clients better understand what…read morethey were signing. The selling process was smooth and easy for everyone.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

Every transaction we've made with Gluch has been a 10/10 experience, especially working with…read moreGarett. It is not lost on us the time and genuine care he and the team put into making sure we were advocated for and we're forever grateful!