Outstanding! Fantastic flavors, well made, and reasonably priced. I have a tough time deciding what…read moreto get when I visit. It helps I live less than a mile away. Gelato and sorbet are so good. The service, whether the young staff or the husband and wife owners are unfailingly polite and friendly. It is very nice; clean, open, and enough places to sit down.

This is hands down the best gelato and sorbetto in the greater Richmond area. They have a great…read morevariety of flavors and the taste and texture are just unmatched. They're tucked away in a little shopping center in Henrico but it's worth the drive from wherever you are in the greater Richmond area. This is the place to go if you want friendly staff, lots of places to sit, and delicious, authentic Italian desserts.

I love the Graham central station ice cream. Couple that with waffle cone and you have a delicious…read moretreat.

The service here is great. Staff is friendly and helpful…read more They also do a good job of keeping good nondairy options available for customers.

My boyfriend and I came here the other day so he could play pool. He loves the pool tables here so…read morewe try to come out when we can to this location, though it is a little ways out from us. The staff is really friendly for a pool hall. The place is relatively clean in the bathrooms are really clean which I absolutely appreciate being that I don't get into the sport of pool, I like to be in a pool hall that is clean and with clean bathrooms while I'm there a few hours as he plays. I had a buffalo chicken wrap and we order a side of onion rings, and my boyfriend had one of the burgers. Everything came out really good. The fries are well seasoned which I love and the honey mustard sauce was delicious with the chicken wrap. We will definitely be back next time I have to try the drinks.

This pool room and restaurant stands in a class of its own, not just as a place to play or dine,…read morebut as a complete experience built around quality, community, and consistency. From the moment you walk through the doors, it's immediately clear that this is not a typical establishment trying to get by on appearances--it delivers substance at every level. Start with the atmosphere. The patrons and staff set the tone, and here that tone is unmistakably positive. People are welcoming without being intrusive, friendly without being artificial, and professional without feeling stiff. That balance is rare. You don't feel like an outsider, even on your first visit. Instead, there's an underlying sense that this is a place where people genuinely enjoy being--and that matters the most. Then there's the food, which frankly outperforms expectations for a venue that could have coasted on its recreational appeal alone. It hasn't. The kitchen clearly takes itself seriously, and the results show. Winning three regional awards isn't luck--it reflects consistency, execution, and a refusal to cut corners. The menu offers standout dishes that would hold their own against dedicated restaurants, not just "good for a pool hall," but legitimately among the best in the area. Now to the core attraction: the pool tables. This is where the establishment separates itself from the competition decisively. High-quality equipment isn't optional here--it's foundational. The sixteen 9-foot Diamond and Diamond Predator tables signals that this place understands what serious players expect. These tables are meticulously maintained, level, clean, and responsive. Casual players will enjoy the experience, but seasoned players will immediately recognize that this is a venue designed with them in mind. Maintenance extends beyond the tables. The entire facility reflects attention to detail. Cleanliness, organization, and upkeep are clearly priorities, not afterthoughts. There's no sense of neglect or slow decline that plagues so many similar businesses. Instead, everything feels intentionally cared for, which reinforces trust in the overall operation. Location matters, and this one is hard to beat. Situated in a safe, upscale southside area, it removes the hesitation some people have about visiting billiards venues. You're not second-guessing your surroundings--you're focused on enjoying your time. That alone broadens the appeal, especially for families. And that brings up another critical point: this is genuinely a family-friendly environment that includes a youth league. The friendliness is not in a forced or watered-down way, but in a way that makes people of different ages comfortable sharing the same space. That's difficult to execute, and even harder to sustain, but it's clearly part of the core philosophy here. Finally, the owner, Thomas Dorsey, deserves mention--not as a token nod, but because leadership sets the ceiling for everything else. His reputation for being genuinely kind and approachable isn't just a nice detail; it explains the culture. Places don't accidentally become welcoming, well-run, and respected. That starts at the top. If you're looking for a place to pass time, you have options. If you're looking for a place to consistently enjoy yourself, improve your game, eat well, and build real connections, this is where you go.

My favorite favorite place!!! I love getting my birthday cake from here, a Kentucky bourbon flavor…read more It's bourbon vanilla cake with pecans and chocolate chips with cream cheese frosting. I discovered the flavor through a "cake box" and have been going back for the flavor ever since. Behind birthday cake, the cupcakes are always fresh and moist, with generous amounts of frosting and fillings (as a good cupcake should be). With the exception of the chocolate frosting, which is more of a sticky ganache (in the best way), the frosting tends to be a buttercream consistency. The workers are always kind and knowledgeable of the flavors. Beyond the basic monthly flavors, they rotate monthly flavors and usually have even more flavors from the cake box and slice section.

Smallcake's friendly staff and eye‑catching, beautifully decorated cupcakes make every visit a…read moretreat. Even though we don't stop by often, it's one of our favorite cupcake spots. I love checking their daily specials - posted on Facebook - and discovering new flavors. The cupcakes stay wonderfully moist, and the icing is just sweet enough to enhance the cake without overwhelming it. Occasionally we get their puppy cupcakes for our dog, definitely no complaints

This place is like crack for my nephews. It's the only place they want to go for frozen yogurt…read more They have decent flavors for kids, and some healthier/more boring options for the adults. Tons of different candy toppings, including syrups and marshmallows, etc. It's insane. It's really good too. Cute, happy place that all kids adore.

Frozen yogurt bar with just about any topping that you could possibly imagine to put on it. The…read morevarieties of frozen yogurt that are offered are also quite impressive. I do not feel guilty taking the kids here to eat a snack. The flavor of the yogurt is very good also. Several flavors have no additional sugars added and/or are fat free. I was very impressed at how diligent the employees were at keeping the toppings bar so cleaned off. With children making their own treats you would usually expect to see the toppings bar pretty messy. Not here, there is someone constantly watching to ensure that no fingers touch the toppings and that the toppings do not get all mixed up. I wonderful experience, the children are always asking to go. They enjoy being able to create exactly what they want to eat. I also enjoy the price, three people can have a very fulfilling snack for $10.

My go to for a quick burger! No fast food for me. The smokehouse burger is the one with the crispy…read morebacon and those cherry peppers chef kiss

Online order stated approx 14 min. It took over 40 minutes…read more Food was very gross. Chicken sandwich was chewy and dry. Crinkle fries were dry and overcooked. no shake sauce... Seriously the worst fries i've paid money for ever in my life. The strawberry milkshake was pretty good. Lady was nice, apologized for wait, stated they were all in training, but I spent $20 on this and threw half away. Quality was not normal shake shack quality, this was abnormally bad for the franchise. The virginia beach location is 10/10 and worth every penny. I think this place should give up tbh.

we had an amazing first time at portico! it's a beautiful restaurant - both inside and outside…read morepatio, nestled beside a garden with patio string lights. they have the world's smallest tables, however, so a table of four with appetizers and drinks came very crowded. i loved the complimentary valet parking too. the food, cocktails, and service were excellent! we tried several appetizers and each came out fresh and fast. the portions were massive! we took several apps home. the standouts were indeed the garlic bread and meatballs. the penne alla vodka was also very tasty, and the tequila cocktail was uniquely delicious.

KEY POINTS Beautiful…read morelocation, facility, and grounds Average overpriced food Horrendous service MY EXPERIENCE I am unsure where to start. I had wanted to bring my wife to Portico for several years but never found the time. So on Friday, July 10, 2026, I decided we would try them out for lunch first before committing to dinner. So off we went with a well-behaved 3-year-old and 5-year-old. They were busier than I expected for a lunchtime and only seemed to have patio seating available, which we gladly accepted. So, we were seated and unfortunately waited an extreme amount of time (north of 12-15 minutes) for any contact to occur. The person who contacted us first was a host or runner who brought us water and told us that a server would be with us soon. So, they already had "strike 1" in my head. Another 8-10 minutes came and went... So, we are now at over 20 minutes with no server contact. At that moment, Madeline arrives. At this point, we had decided to place our drink and food order at one time to avoid further delays. NOTE: We were not in a rush at all but expected reasonable service. Madeline took our order and (I assume) placed it with the kitchen. We waited 20-25 minutes, which was not a terrible wait time, but for a lunch of two sandwiches and a small pizza, it was not an appropriate wait time either, especially given the over 20-minute wait to even see our server. OK, so our food arrives (it is not our server delivering our food), and of all things, the most important item was wrong!! We had ordered the Pizza Piccante with NO grilled spicy pepperoncini, as the boys (3 and 5) had requested. Well, it was covered in them--I mean, covered! So, we tell the food server it was wrong, and then we wait, and we wait, and nothing! So, finally, Madeline comes by and asks if everything is alright, and we say, "No, we ordered the pizza without peppers." She said she was sorry and said that she would put the pizza order back into the kitchen. I told her, "No, we don't have the time..." She then stood there kind of dumbfounded, and after a very awkward silence, she said she would take care of it and take it off. So here we are, having waited just under an hour with hungry children, and they have no food, or we can wait another 20 minutes for them to attempt to get it right... NOPE! Not happening. So we just shared our food (pork sandwich and club sandwich) with the boys. We would just feed them elsewhere... what a disaster. My surprise when I thought that was rock bottom... Now we sit with 3 out of 4 glasses empty and no Madeline... Oh, she was around, but not serving us any longer, apparently! Madeline walked by our table 6 (SIX) times and never looked our way or refilled our glasses, none of them! At this point I am fuming inside, so I requested my wife handle things from here and flag down Madeline for refills as we were consuming a dry pork sandwich and a pretty good, but average, club sandwich with two little boys who were amazing in their behavior even though they had not been served what they ordered. So Madeline refilled only one glass, my wife's iced tea... um, she had to be flagged down again to refill the boys' lemonade... wow! I was having water, so I just kept refilling mine from the other 3 glasses on the table. One of the last things Madeline did was offer us a remake of the pizza as a to-go item. Her exact words were, "Can get them to make you a new pizza to go." I said no, and then Madeline said, "On us." I looked at my wife, and she told her, "Sure." Ha ha ha... we were charged for it. I took the boys to the car, and my wallet handled the cash-out of our check. My wife wrote her a 'to the point' kind and gentle note on the guest check about how terrible this experience was... My wife also chose not to tip her and explained that we tip on service, not check total. A FEW NOTES: It has been more than 10 years since we have tipped zero and, in fact, have left several $50.00 tips on bills under $100. Additionally, maybe, just maybe I just didn't look right, though I was dressed in formal shorts and a polo shirt... I have a dark beard and a wrap on my head that makes me look a certain way, though I am Italian. Not saying that was the issue, but I very much stuck out in the crowd. Just a thought. I will not return to Portico ever. Here is my advice to any readers of this review: Food is average, cost is high, and the environment is worth the overly inflated cost of the food; service was an abomination. If you have that rich look (you know the one), like you have a child or grandchild at the University of Richmond or an Ivy League school... You should be fine. LASTLY, I have not written or left a bad review in many years.