Professional and courteous. They don't upsell. You get what you need with sales pitch.​​read more

The place is efficient for vehicle inspection. The reception area is cramped with only three chairs…read moreinside and 4 chairs outside overlooking the gas pumps. They charge the state mandated fees with no surcharge except 4% if one pays by credit card which is completely understandable. Staff is friendly and polite. No bathrooms.

I called in the morning to schedule an inspection of a used car I was considering buying and got a…read moresame day appointment. I received a call and emailed report with the findings. It was great to have piece of mind for purchasing the car and for a reasonable fee. I'll be using Auto PI for all future used car purchases.

Fast, Proactive & Thorough Review…read more Purchased a used car from a rental car company so wanted to make sure we had a thorough pre purchase inspection since they can make in-house repairs without it ever showing up on the vehicle history. Had chosen Auto PI in large part to their existing Yelp reviews and they lived up to their high ratings. Was impressed with the amount of data/analysis in the report and on the call with the inspector. Brian from Auto PI proactively called the rental car company to get it set up, saved me some time and then Tom performed the inspection and called me when he said he would and gave me his cell in case I had questions later. Highly recommend.

Great experience, as usual. I always prefer to come to this location and always feel well taken…read morecare of. They service my car and get me back on the road in no time!

Quick service, called ahead of time and handled my request efficiently! Grateful to jiffy lube!read more

My older brother introduced me to Crank Auto 5 years ago when I moved to Austin, TX. I've stuck…read morewith them ever since. No matter the issues I've had with my car, they've been able to handle it. - Fair prices & willing to work with customers - Super Transparent estimates with no surprises - Timely services & Reliable Timelines - High-quality workmanship - Professional from start to finish

Truck threw belt and blew radiator leaving with new engine installed. He said the belt was good…read more 430 miles later broke down, coolant coming out exhaust. Easy to tell since the exhaust has been falling off poorly installed. Head gasket blew in the truck, or worst case is hydrolock, not turning over properly soemtimes. A couple hoses shot off. Had nothing but problems, never ran right. It would get stuck turning over sometimes. Idle was super high at first, I adjusted it down. It surged in first at low speed, high idle was to cover this up perhaps? Went to shop, he had me waiting around all day, never looked at it, mentioned charging me more. He alleged I had a bad MAF, which I left w/o inspection and replaced after seeing him hustle for new clients and leaving me hanging. Still didn't run right. Surged when I hit the brakes in neutral, some mind of vacuum leak. He blamed me when I confronted him. I travel a lot and had a second car so just drove that amidst my flights, sold that car though. Now I've got work out of state and no wheels. Blaming my camper shell is pathetic for a poor engine install. Never sent my engine core back. I thought it was, when I didn't get claim check I found out. He said no problem doing that now acts like he did me a favor after not doing it for months. Also charged $150 more than $1100 at first. When he said it was ready the skid plate wasn't on or the hitch, I was boxed in by another car, I waited a couple hours while he talked to new clients, offering to buy their cars so he can flip them. He cares about money, not quality work. I want a refund. This is unacceptable. My truck is useless. He won't be responsible, and blames the customer. I will sue and post reviews everywhere I can. This guy is scum.

I recently had to have work done on my car through my insurance, and Capital City was excellent…read more They had to wait on some parts longer than expected due to my insurance carrier, but that was out of their control. My tires needed replacing, so they reached out to me personally to ensure I was given the equivalent quality as a replacement. They were always very kind to deal with on the phone as well. Great service and great quality!!

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

My Navy Buddy needed an emissions testing performed for renewing his registration in Travis County…read more I called, was promptly & professionally greeted by Josh. He asked me if I could bring the vehicle in, he would get the task completed in a timely manner. From the time I called until the task was completed was under an hour. This was performance above & beyond what several other shops in the area provided. Julian was the Technician performing the task, fast, efficient, genuinely friendly. My first visit to Sun, I will be a returning customer. Thank you Sun! Jim Palladino CWO3 US Navy Ret.

AVOID THIS PLACE if you need your money & care about your vehicle. This shop provided me with…read moremultiple conflicting quotes that reflected them lying to me about what my vehicle needed. I brought my vehicle to this shop for an annual emissions inspection ONLY, which took them 45 minutes to complete, even despite there only being 1 car ahead of me (already being worked on). After 45 minutes, I was provided with paperwork reflecting a long list of parts being passed as non-issues as well as a couple of quotes for other parts needing repairs. After receiving an offer, I asked them to investigate further on 1 of the issues, which they did. I was approached again with lots of quotes for things that need repairs... some of them conflicted with the paperwork they had already given me claiming that those were non-issues (WTF?!?). This shop gave me stupid high price quotes for work that even the dealership quoted me much lower for. I won't go to the dealership either, though since they also lie all of the time. I've read other reviews for this place as well, and consulted other shops....THIS PLACE SHOULD 100% GO UNDER!!! All they care about is money, not customer satisfaction or safety.

The employees are awesome. Brenden gave me great advice that I've never got anywhere else. I will…read morecontinue to come back here!

I've been a loyal customer at this location for years, but it's clear things have gone downhill --…read morefast. This shop used to be courteous, efficient, and respectful of customers' time. Now, they seem far more interested in dealing with complicated repair issues than providing the basic oil change service they built their reputation on. Twice recently I showed up and was met with long, unexplained wait times. On my second visit, I was told it would be a 30‑minute wait. Forty minutes later, my vehicle hadn't even been touched -- and no one bothered to update me or acknowledge the delay. When I asked the attendant who originally quoted the wait time, he couldn't have cared less. No apology, no explanation, no urgency. Just a dismissive "have a good day" before walking off. That attitude told me everything I needed to know. This place has completely lost the professionalism and customer care that kept me coming back for years. If this is how they treat long‑time customers, I can only imagine how they treat first‑timers. They've changed, and not for the better. Save yourself the frustration and take your business somewhere that still values its customers.

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol