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Herndon, VA

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Core IV Therapy

4.8 (59 reviews)
Closed • Closed
Updated 3 weeks ago

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Recommended Reviews - Core IV Therapy

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After browsing the website for Core IV Therapy and reading the Yelp reviews, I went in for a consultation with the owner Ginger Delph. Here is the person we will be talking about. https://coreivtherapy.com/about-us/meet-the-team/ During our consultation, she offered a discount as incentive, if I paid for all of these treatments right then, which I decided to do. Ginger acted polite and cordial throughout the consultation (because she wanted my money). As it turns out, I would be in for a big surprise (more on that later). I made the following 5 appointments: 1. Cleanse & Detox 2. MAH Ozone 3. EBOO and NAD+ Package 4. EBOO and NAD+ Package 5. EBOO and NAD+ Package The facility is very clean and neat. For the first appointment, Patricia did the infusions. Sergio did the infusions for the second appointment. Patricia and Sergio were very polite and professional so no complaints there. During the consultation I was told that I would feel better overall after the first two appointments. After the first two appointments I didn't feel different at all. Since the last 3 appointments were by far the most expensive, I figured I should just cancel those appointments. I called and cancelled those last three appointments 12 days before the third overall appointment. The receptionist wanted me to speak with Ginger, but I didn't want to speak with her because I know she's going to try to convince me to keep those appointments. I just wanted a refund and that's it. Since cancelling the appointment, I called and left a voicemail with their AI answering system so I could give them my credit card information. I did not receive a call back. I sent a total of three emails to Ginger through their website requesting a refund and mentioning that nobody had called me back. Ginger never replied to any of these emails. I also replied to one of their text messages stating that I emailed Ginger about requesting a refund and that nobody called me back. I never received a reply back to this text message. So, I had no choice but to take her to a small claims court (Fairfax County General District Court). I did not want to go through all of this trouble but I had no choice. I gave her plenty of time to reply to my inquiries and she made a choice not to do so. At the hearing, Ginger put on quite a show. She knew she didn't have a case so she had to pretend like she did. I listened to her make claims to the judge that were simply not true. For example, she claimed that the receptionist called me back. This is not true. This is called perjury. Ginger also claimed that she reached out to me saying she would give me a refund. This was not true either. This is yet another count of perjury. If she had reach out to me, this issue might have been resolved then I wouldn't have gone through all the trouble of taking her to court. Makes sense right? She also claimed that she has been out of the office and that she hasn't recovered yet. Recovered from what? So, she has been out of the office for a month? That's why she didn't reply to me? That's very hard to believe. She complained about having to take time off of work. Well, that can happen if you choose to withhold money that should rightfully be returned to one of your own customers. During all of these false allegations, Ginger looked at me with utter disdain. Everybody in the courtroom could see her for what she really is. She also claimed that she had signs saying "no refunds." So, if one of your own customers changes their mind and decides to cancel their appointments, you have no intention of giving them a refund like you should? What makes you think that this is ok? How could you feel good about keeping money for services that were never rendered if the customer decides to cancel their appointments? This is a major ethical matter and I think it says a lot about Ginger. Here is something that everybody should know. The judge said that posting signs saying "no refund" is not legally binding and that the refund policy must be in writing and signed by both parties. Since there was not a contract that was signed, the judge ruled in my favor. I did not get the entire amount that I was seeking which was over $3,000 because Ginger said that the discount I was given only applies if all treatments were done, so the judge subtracted the discounts I received for the first two appointments from the amount that I was seeking for the last three appointments. In the end, I ended up getting over $2,800 back. I had to call my credit card company and file a chargeback and I offered the court judgement as proof to back up my claim. In the end I was able to recover a good amount of the last three appointments plus $64 in court fees/costs. In fact, here is a copy of the judgement right here: If she hadn't been so greedy, all of this trouble could have been avoided.

Getting my dosage of vitamins!
Monique S.

We enjoyed coming here especially during COVID. Feeling under the weather and need a "pick me up"? Well this is your place. They even let us try out the oxygen tank while we got our IV. And you never feel rushed. They definitely take their time with you to explain every procedure and answer as many questions as they can. I just wish they weren't so far away! Making my next appointment soon.

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3 years ago

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5 years ago

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3 years ago

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4 years ago

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5 years ago

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4 years ago

Amazing owner, staff, location, and available services. So glad I found this place to start healing!

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3 years ago

I have no complaints about this place. They were fast, explained everything and I received all around great service.

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7 years ago

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7 years ago

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4 years ago

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Thank you for leaving a 5 start review !

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5 years ago

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6 years ago

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5 years ago

The Core IV team always does a great job of delivering on their service in a timely fashion.

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6 years ago

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Ask the Community - Core IV Therapy

Review Highlights - Core IV Therapy

“Ginger welcomed me to email her about more details on the health struggles I've been facing for YEARS.”

Mentioned in 17 reviews

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