Visited on a day pass, so only used he facilities. Grounds are well maintained and the main pool is…read morejust stunning. The view of from the infinity edge looking out to the ocean can't be beat. I did have lunch at their pool side restaurant which the special of the day was poke and it was delicious. Service was also friendly and prompt. As I was there on a day pass they held my passport u til I returned the key card to access the gym/locker room and the two towel cards. I really enjoyed they have a lending library and I got to pickup a book while there. In usual fashion, pool chairs were reserved as soon as the day starts which made it harder to find a prime seat. They also had a competition at the pool area that was entertaining to watch. Restrooms could have been better marked for directions as I wondered we around for a hot minute to find the ones labeled on the maps. Maybe it was just me? Overall great day at the property and I'll stay here next time to get the full experience.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

New Year girls trip. It was all inclusive. I'll start with negatives. On both sides, Reflect &…read morenewly designed Altitude, there's only 1 elevator. After mid weekend it took an average 15 minutes to get to the lobby! I'm not a big lover of buffets so I wasn't thrilled that the main restaurant always had 1. Others you would have to make a reservation. We made a reservation at Ayambi (spell check) restaurant for habachi. Why'd we get seated at a regular table? Not where they actually grill the food. They don't use straws at all. I know..let's save the turtles but what about cardboard straws? I watch how they washed cups at the bar.. Literally in soap water & back on the shelf..no heat..no sterilization..I bought my own cup to use. There really isn't entertainment. I was there a total 4 days& there was a live music band 1 night & not too flattering. My girls & I brought our own speaker for music when lounging at the pool, cabana, etc.. Positives I loved the set up & the fact that's it's on the beach. The best part is location. It was literally a 5-7 minute walk to the strip where the clubs, shopping, and action is. The spa is pricey but the sauna was awesome! I had room credit but in town are cheaper massages. Once I finally realized all the restaurant choices, i was a happy fat gal. There's food& drinks provided to you on the beach, by the poolside .. Really anywhere. There's soda & water in your room refrigerator & room service for late night hunger. The Cabanas on the beach made me feel like it was VIP service. Make sure you go to Chedraui supermarket. The liquor is mad cheap!

A whole lot of AWESOME packed into a small footprint!…read more All in all a great experience. The desk crew was friendly and efficient. We had a corner suite in the altitude tower and it was wonderful with a large balcony and wrap around windows. The room was very nice, spacious and clean. Bed and chairs were very comfortable, shower had great pressure. The resort had a huge beach next to the breakwater, so the ocean is a bit calmer in that corner. Plenty of space to lounge around all day, do it, really! The resort has several pools, my favorite was the infinity pool over the beach, very relaxing. All the pools and beach had guys taking drink orders, loved it. As for food several great options. The breakfast buffet at the O restaurant had a huge spread, no matter what you were in the mood for you were covered. For lunch the grill place over the main pool is the place to be, Everything we had there was delicious. Try the passion fruit cevicha, heaven on a plate. For dinner the Asian fusion restaurant has a great hibachi, the chef was possibly the best I have seen yet, very skilled and entertaining. The food was well seasoned if not a bit salty, but very good. The resort packed a lot into a relatively small footprint, well maintained and taken care of. I highly recommend it.

We had a great stay! The pool is on the smaller side, but the beach more than makes up for it--it's…read morebeautiful. The location is fantastic, close to La Isla and easy to get around. The staff was wonderful, especially the bar team (the espresso martinis were amazing!). The activities staff, Stefani and Rodrigo, were hilarious and made the experience even more fun. The food overall was very good for breakfast, lunch, and dinner. The dinner buffet wasn't our favorite and the desserts could be improved, but the restaurants were excellent. We wish we had time to try the taco spot! They also made our anniversary feel really special. Overall, it was a great stay for the price and we would definitely return.

No industrial generators - DON'T stay here. In event of brown out (often in Cancun) no AC, no hot…read morefood, and no apologies for the poor experience. An all-inclusive where you can enjoy nothing they promise to include - not even power!!! - we're going on 4 hours now with no promise of fix. Horrible vacation, horrible service. Stay somewhere bigger that has their act together. We're moving to another hotel and getting refund through booking service - feel so sorry for those who can't.

We have stayed at the Royal Sands many times over the years. We owned at the Royal Islander and…read morestill own at the Royal hi Haciendas. Since the Islander was sold, our main place has been the Sands. We like the Haciendas but prefer to be on the hotel zone vs Riviera Maya. The Sands attracts all sorts of people and ages. It is quite busy and there is almost always excitement in the air. The pools are nice and so is the beach/ocean. The food is good, but not great like it used to be. The service remains stellar. The rooms are clean and comfortable. And we really like the daily activities: pool aerobics, pool volleyball, bingo and beach volleyball. Honestly, you cannot go wrong, unless you really prefer a smaller and more laid back environment.

DATED FACILITY BUT BEAUTIFUL BEACH!…read more I will start by saying I've stayed at this resort once before 15 years ago and at that time it was amazing, 15 years later and it feels very dated and there are upgrades needed in the rooms. There are so many wonderful places to choose from in Cancun, they really need to step up to compete. This resort caters to members. If you are not a timeshare member but a regular guest who booked through something like Expedia as I did you will not get the same experience. They purposely make it difficult to get a reservation at the restaurants leaving the buffet as the only option. They cater to members and you can only get a guaranteed dinner reservation if you attend their timeshare presentation. I will say that after we complained to Expedia the staff was very quick to rectify this and give us access to reservations at the 2 other dinner options. Cons: - Depending on where they put you, you may have to change rooms mid way through your stay which is very inconvenient. Every Saturday they have members that come in and if you are in a member room you must move out and into a different room. This was unexpected and very different from how most resort/hotel stays work - The buffet dinner is not good, there are limited selections of bland food. For this to be the main dinner option they need to give more options and change the food regularly. They should add hand sanitizer stations and encourage people to use the tongs provided, I witnessed a few visitors using their bare hands to get items from the buffet. - They gave us a drink menu, we ordered and it turns out that drink is not included in the all inclusive. They need to clarify this and not offer items that are not included. When the majority of people are here for all inclusive they are not expecting additional charges for items that are offered. - Drinks are HEAVILY watered down, I've been to many all inclusive places and have never had drinks this bad - The toilets are extremely low so caution to those with mobility limitations. - There were no hangars in our first room. Even the most basic hotel provides hangers! The second room we were switched to had hangers but had no fan in the bathroom. This is causing mildew buildup which you can see in the photos. Again there are many updates needed in the rooms Pros: - One thing I really appreciated was the cleanliness of the whole resort. Besides the mildew in the second room, everything was spotless and they work hard to keep things clean - The staff was very friendly and welcoming. - They have a convince store that has all you need and even groceries. - The 2 specialty restaurants are the only place to get good food and the staff was amazing. We really appreciated the warm welcome and amazing service by German at the Hacienda Sisal and Orlando at the Club Bistro! They both really made sure we had a good time and gave great recommendations on the meals. These were the only places to get good food and both German and Orlando were so hospitable that we went to each restaurant twice. If not for them we would have had to go outside the resort for dinner which is crazy when it's all inclusive. - THE BEACH! This is a beautiful beach location and I believe it's the only thing that keeps people coming back as we met a few other travelers who have been returning to this location for decades

The Den ended up being one of my favorite places at Hyatt Ziva Cancún -- not just because of the…read morecocktails, but because of the people. I had the pleasure of meeting Eduardo, who I'm assuming manages The Den. He recommended that rather than continuing to order individual drinks, I purchase a bottle that I could keep there and enjoy at my convenience throughout the stay. For us, it ended up being a much better value. More importantly, Eduardo was incredibly down to earth and genuinely seemed to take ownership of the experience at The Den. He made sure we were comfortable, taken care of, and enjoying our time there. That was actually what stood out most to me about this place. The cocktails are excellent, but I probably enjoyed the conversations with the staff even more. Eduardo shared his perspective on the differences between Cancún and the area near Mexico City where his family is from. I also had a great conversation with Jorge, who is from Oaxaca, and with the gentleman who made my cocktails throughout the stay -- unfortunately, I can't remember his name, but he did an excellent job. The Den itself has a completely different feel from the busier areas of the resort. It's quiet, comfortable, and a great place to get away for a little while. There's something nice about sitting down, having a well-made cocktail, and actually being able to have a conversation with the people behind the bar. It's also a perfect stop before dinner. Come down a little early, have a cocktail, relax, and then head to your reservation. If you're heading back to the pool, they'll even put your drink in a plastic cup so you can take it with you. Definitely a 5-star experience for me. Great cocktails, a relaxed atmosphere, and, most importantly, genuinely great people. Eduardo and the team made The Den feel less like another resort bar and more like a place you actually wanted to come back to. Strongly recommend stopping in during your stay.

We spent a week at Hyatt Ziva Cancun celebrating my MIL's retirement with a group of 16.5…read morepeople--the .5 being our 8-month-old . We had an AMAZING vacation, but separating how much fun we had as a group from the resort itself, the resort was just okay for us. CHECK-IN/ROOM: Check-in was mostly smooth, although as UVC members they "upgraded" us from the ocean-view room I specifically chose to ocean front without asking. I care literally not at all about scenic views , so I would've preferred what I booked. The $12 bracelet room keys were convenient WHEN they worked. More than half our group had issues with bracelets/cards needing resets. Our Pyramid room was quiet and comfortable but dated. Our biggest issue was the crib. Despite requesting it before arrival and multiple times after check-in, it took hours. Eventually our concierge discovered it kept being sent to our originally booked room instead of our "upgraded" room. PROPERTY: Convenient layout, nice pools and beautiful water. Generally stroller-friendly, although elevators occasionally wouldn't go to our floor, leaving us carrying a baby AND stroller down stairs. FOOD: Our biggest disappointment--maybe 4/10. My family is full of foodies, and most things weren't bad quality, just bland and under-seasoned. La Bastille and Chevy's were our favorites, with Tradewinds' chimichurri getting an honorable mention. Dinner service was DREADFULLY slow. Two-hour dinners were common even with only 2-3 people. On the positive side, we rarely waited long to be seated, and Carla from Lorenzo's was wonderful helping accommodate our large group. Room service was fine, but dirty trays and half-eaten food constantly sitting in hallways and attracting animals wasn't my favorite. DRINKS: We had some professional drinkers , and overall drinks were good. Ariel and Guillermo at the swim-up bar were fantastic--funny, attentive and personable. They remembered us AND Cooper's little non-alcoholic drink order. Ariel even made us a shot that took literally 10 minutes and it was SO good. CABANA 5: Possibly the BEST decision of the trip. We rented it for six days. It's across from the swim-up bar but far enough away to avoid the crowd. The tanning pad was perfect for Cooper to "walk" through the water and for our floating card table/drinking games. With 16.5 people, the cabana became our home base and genuinely made the trip easier. Immanuel and Angel were our butlers. Immanuel was sweet but sometimes disappeared for long periods. Angel was AMAZING--fast, attentive and so sweet. They brought food/drinks and even grabbed food from the nearby Asian food truck. We had an issue with the included cabana facials and an employee repeatedly trying to determine who could use ours and when. Carlos, a manager, handled it wonderfully once we brought it to his attention, and Hugo was great about working around Cooper's naps. BABY: Traveling with our 8-month-old was easier than expected! Every restaurant had high chairs and usually something soft enough for him. Walkways were mostly stroller-accessible and many were shaded. Staff were SO sweet with him. We brought a sleep pod over his crib for naps, which I highly recommend if your baby needs darkness. SPA: Most of our group used it and everyone enjoyed it. My husband and I did 50-minute massages and the fish pedicure and loved both, plus the spa facilities. CLUB LEVEL: Included through UVC, so of course worth it for us . If paying substantially extra? Probably not. We enjoyed playing pool there at night, upgraded liquor and extra food options, but I personally wouldn't pay a large premium. ENTERTAINMENT: We planned most of our own activities, but played 11 a.m. volleyball religiously and OSCAR IS THE BEST! Hilarious, personable and SO much fun. Anything he was involved with around the pool seemed like a good time. SALES PRESENTATIONS: A few non-members were offered Leisure Cash for what they were told was approximately a 50-minute presentation. FOUR HOURS LATER, they were still there. If you attend one, do NOT make plans based on the quoted time. That huge difference left a bad taste in our mouths. WOULD WE RETURN? Honestly, probably not. That doesn't mean we had a bad vacation--we had an AMAZING time. But that had more to do with our group, the memories and some wonderful staff than the resort itself. There wasn't one catastrophic problem; it was an accumulation of dated areas, key/elevator issues, mediocre food, slow dinners, the crib mix-up and sales experience. For roughly the same price--or sometimes a little more--I think other resorts offer more, are newer/better maintained and have better food. Hyatt Ziva Cancun isn't a bad resort, and I can see why some families love it. It just wasn't the right resort for us to want to return to.

We stayed there for 4 days 4 nights. It's an open air lobby with flowy white curtains in the middle…read morewith couch seatings. The pool area and ocean view was breathtaking. We arrived at about 1pm which is also around check out time. We were welcomed with a mimosa and alot of impatient guests that were trying to leave. Unfortunately, there was only one clerk at the front so we decided to just wait by the pool and took some selfies. When we noticed another clerk is checking in guests, we lined up, were immediately checked in and received our wristbands. We had to wait another hour to get into our room since it was still being cleaned. We changed into our suits in the quaint lobby bathroom and off to the pool we went. The service at the pool was great! Staff was friendly and helped us with our Spanish. Our food took awhile to be delivered to us but we they made sure our drinks were always filled. Be sure to order the ceviche, you cannot go wrong with that. Pool water is cold in early February, you are better off swimming at the beach. Once we finally were able to get into our rooms, we were too tired to find anything to complain about. It's nice basic room. Bathroom was clean. We had to always ask for extra towels though since we were always given just 2 for the 4 of us. We had the room with 2 full beds and a pull out sofa. The pull out was pretty firm, but you need to sleep on the foot of the bed since there is a little bump on the top that can be a bit uncomfortable. There are renovations going on right now as we have noticed some construction staff around and painters. There are 3 options for dinner Sushi, International, and Mexican/Italian. -The Sushi restaurant is in the lobby area, there is only about 4 low tables with 2 pillows for seating. We waited about an hour to get seated and had to steal a couple chairs from the lobby to fit all 4 of us. The appetizers were good, the sushi for some reason all had cream cheese. We asked if they can take the cream cheese out but they said they can't. All in all the experience would be equivalent to eating tacos in Japan. - The International is in the same restaurant and the Mexican/Italian menu options they just separate it. Let's start with International, we ordered all seafood dishes and a steak option. The food was a mix of Asian and European inspired dishes. All very decent and some dishes do stand out more than the others. - Mexican/ Italian area is just as it is there is some items in the menu that are Mexican and some are Italian. I think we enjoyed the chicharones beef the most. We did the all inclusive option and were very pleased all around with our experience. The Bel Air provided us with great friendly service, a decent room, and good food.

The truth is that this hotel is cares to try. We were happy to stay here. The majority of wait…read morestaff was very helpful and kind. The Pool is nice. The rooms were clean and we had a nice view of the ocean. Last day we had an issue with a tour which caused us to check out early. When we decided to not take the tour the reception was kind enough to issue us our key again and allow us to use the resort for the rest of the day including our "all-inclusive" privileges. Most hotels are too rigid to allow this. Especially in a place were tricks are hidden behind tricks but that's another matter. There are areas for improvement but i feel that they want to improved their service and the experience.

The amount of negative reviews for this place are disappointing because keep in mind, there are…read moremany units being rented out by various travel agencies. This review is solely for our unit which was fantastic and truly was beachfront with incredible views. We stayed here for 5 days, booked via Airbnb listed as Marlin Beachfront Apartment hosted by Cecilia. Maybe this can help someone find an updated, spacious & conveniently located family home that actually does have ocean views and is 4 steps away from the sand. My husband, myself & our 5 adult children and their partners were all very comfortable here. Our unit had a very large kitchen with everything one needs to cook. The many bedrooms were all spacious with ample closet room and dressers, TVs, too. The family room and dining room on first floor had direct beach access. The top balconies had impeccable ocean views with patio tables & seating. It's location was wonderful. A 5 minute walk to shopping, restaurants & also a movie theater. That in addition to the many vendors along the coast made us want for nothing. If you're looking to stay here, look closely at the details of your listing & ask the right questions. Only a few units can be along the sand; the rest are obviously behind those units & are probably lacking the views everyone wants on their vacation. ASK, ASK, ASK. After all, it's your hard earned money being plopped down. You'll be glad you did!

I'm writing a review because I know when I was booking I was looking for reviews to make my final…read moredecision in this place, my experience here was better than I expected!! I booked through Airbnb and our place was just what we expected or more. Had a great view to the ocean and this property offered 2 pools (one kids pool and another adult pool) which was awesome because I traveled with my 2 kids and I didn't have to worry about the deep pool for them. Make sure you read the comments for each condo since they are individually owned and kept. We had a great ac which was nice because the weather was super humid outside and the whole place was super clean, def will be going back. Posted pictures of the place and this is exactly what we got all renovated and made us feel safe!

Had an awesome time here! The chef was amazing, friendly and entertaining. The staff was…read moreaccommodating and everyone felt comfortable and important as the menu was tweaked to suit each guest. I would like to return on my next visit to Cancun and bring my family with me so that they can have this experience!

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

exceptional stay, we had the ocean view and the service was second to none. nestled in the heart of…read morethe hotel zone and close to it all, make sure to make this place your base camp. being bilingual is a plus and helps navigating the area. we did the beach club several times as well as ate at the restaurant on site. great service comes with treating the staff there with respect, it's a 2 way street.. for those that complained in past reviews, i can only imagine how they were engaging the staff. special shoutouts to the below key staff members: tomas (beach club) -- super attentive and felt like our own dedicated staff member tending to all our needs. from the guacamole, to fish ceviche and all the numerous beers we had flow out .. tomas never missed a beat. karina (tours) -- exceptional service and made of mayan tours super easy to book. communication was consistent which resulted in a great experience. carlos and felipe (restaurant) -- exceptional service from Carlos, if the entire food service staff carried the same tone as Carlos, you will have more happy customers .. out morning chilaquiles made by chef felipe had us coming back daily.

Don't trust the photos you see on sites like Expedia or Booking.com. This place is extremely…read moreoutdated and falling apart. The hairdryer only works on the lowest cool setting so bring your own. Hot tub in your room facing the balcony was the only thing that excited us. Only to be a huge disappointment in the end because it took nearly 2.5 hours to fill and the jets don't work. We only received two bath towels and after using them, we left them on the floor to get new ones. Only for them to hang up the old dirty ones. The toilet had a consistent sound as if it was being flushed 24/7 and we had to shut the door to help us sleep at night. The corruption is insane at this location. We left our beach towels outside (they never said to return them to our rooms) and it seemed like everyone left theirs out. Upon checkout, the man at the front demanded cash to pay for the "missing" towels. I understand the workers rely on tips to survive but being constantly harassed every 10-15 minutes if we wanted to buy a drink was getting out of hand. There was no way to relax by the pool without being hounded. For the price of this hotel, it wasn't worth it. I could have found something nicer for a lower price. Beware!