Our pool concierge Eduardo was amazing!! He honestly made our experience the best ever!! I can't wait to go back and see him! Daniel worked with him and he was great also!! They work well together and are just wonderful to be around. read more

Nizuc Resort & Spa - Sitting at the diamond pool area having an amazing time thanks to Eduardo and Daniel - Resorts Near Me - Cancún, ROO

What an amazing experience we had at this resort. You know how everybody complains about service being lost? It is not lost here. The service is over and above expectations. Our room had a beautiful ocean view with soft, comfortable linens and a great bed. I loved the turn down service at night. I recommend the restaurant Indochine. It was excellent Asian fusion restaurant. The property is breathtaking and maintained beautifully, the beach and the pools were absolute beautiful. I will be coming back many times and I suggest that you stay at this lovely resort located on the Peninsula in Cancun. read more

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SPA REVIEW: I've been fortunate enough to experience many luxe spas - this is hands down one of the best spa experiences in the world. Noe was incredibly helpful in booking my services and accommodating all of my wishes. He was professional, kind, and warm. This level of seamlessness is expected at luxury resorts - however he goes above and beyond to make sure you feel welcomed and your desires are met! Un abrazo Noe - eres un ángel! Ana has gifted hands - amazing masseuse. I opted for a personalized deep tissue massage which was flawless. She understands the body. The scents, the technique, the sounds, the room, her kindness - all unparalleled (compared to most masseuses.) Again, at these high price points - a massage with Ana is worth every dollar. I highly recommend her for your massage and hydrotherapy. Un abrazo también para ti Ana! Enjoy! read more

Nizuc Resort & Spa - Hydrotherapy - Resorts Near Me - Cancún, ROO

OVERALL: I LOVED this resort. Went here for work retreat of 21 people for 4 nights. Lucky work paid for alot of it (thanks!!) but I did book spa treatment :). It is on the very high end yet you won't be disappointed because the quality of service and experience staying here was truly exceptional. RESORT Nizuc is close to the Cancun airport, away from the hotel zone. It is very safe for guests to stay at because you enter and exit through secure gate. Very peaceful, it is not situated between other hotels so it feels more secluded. The resort is kid and dog friendly. Can do paddle boarding and snorkeling on the property. Pretty much don't even need to leave at all during the stay. Hotel handled arrangements for our group in connecting us to excursions and transportation. (ie: catamaran to Isla Mujeres, Chichen Itza + cenote). Stayed in ocean view room with 2 queen beds + balcony. I was by myself but can easily fit my family here with no problem. Housekeeping cleans room daily and does turndown service so check your treat in the small bag each night, it's something different. You can exchange dollar to peso at the front desk without problem for when you venture out of the resort to places that only accept pesos but I couldn't change peso back to dollar. The entire resort accepts dollars and all major credit cards. MEALS We had buffet breakfast (roughly $50 USD pp) at the cafe de la playa and there are plenty of options. I always requested Mexican hot chocolate and loved eating the cottage cheese with papaya & guava. American continental is offered (pancakes, waffles, omelets to order etc) but also local Mexican flavors worth trying for breakfast. Variety of pastries even mini pan dulce! For dinners, the restaurants our group dined at prepared 3 course menu to make it easier serving a group of 21 people. Dined at Ramona, Terra Nostra, and Indochine. The fish dishes were much better than the beef dishes IMO. I would go back to Indochine just to try sushi! So good! Nizuc is kosher friendly and even offers menu for dogs. The room service breakfast was exquisite, beautifully presented and fresh. SPA The spa is not to be missed!! My most serene, cleanest and rejuvenating spa experience to date. The spa gardens are beautiful, with koi pond. I did not have problem booking spa appointment in the morning. Bring a swimsuit with you. Spa hours are 9am to 9pm. I had the Feel Perfect facial which included back massage + exfoliation and a facial, scalp massage in a private cabana for 90 minutes. I would have done a longer spa treatment if there was more time in my schedule. After the spa treatment you go through a hydrotherapy circuit. You start in sauna, cold shower, steam room, ice room, then soak in a large and spacious jacuzzi. No bad smell in sauna or steam room!! After jacuzzi you sit in tile chair that is heated, and attendant will offer water or tea, place cool patches over your eyes, do a light scalp massage while adding some oil too. It was delightful FITNESS CENTER It is located next to the spa and has all the equipment you'd expect to keep up with workout routine. I had a good time exercising in the aerobic room. Fitness center open from 7am to 6pm during my stay. Came here weekend before MLK, the weather was perfect. Jan thru May is best time to visit Cancun. I want to come back here again! Highly recommend. read more

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I was so very excited about this wonderful resort, the reviews were exceptional. Well our checkin was lackluster at best, we asked when arriving if we could check in at 2 and were told the room was being prepared and we would be notified via text or call. We had a meeting at 4:30, so at 3:15 we checked again and we were told, ' yes, sorry, your room is ready, here is your key' nothing else was noted. There was no welcome drink or towel provided while the guests next to us received one. We came with a group for a conference so it was set up to be 'all inclusive' per what our itinerary noted but there were a laundry list of restrictions on that 'all inclusive', luckily the kind gentleman at the bar guided us on the set up of our stay and with a map, because the front desk told us nothing about the package for our group and how it worked. I've been to Cancun many times and this is the most expensive hotel we have ever stayed in there but not the best by far. On a positive note, we had a beautiful room and most of the staff were amazing except for our check in gentleman and the day of check out at the restaurant. The room had a nice vibe and turndown each night. The bathroom needs shelving or something by the mirror to place your toiletries and makeup. No hooks in the shower for wet swim suits and limited areas for hanging towels in the bathroom. The esthetics of the property are extremely well executed. Signage could be a bit better leading to restaurants and areas like the business center. We had several team dinners including eating at Indochine and Cafe de la Playa, the food was good, but not considered 5 star. The food at 'NI' and La Punta Grill were probably the best meals we had during our stay. We also noted the disappointing information that as an Iprefer member they would not give us credit for our stay even while spending 1K per night because we had a 'group' deal. This made no sense and I must say no clear explanation was given. On the vibe of the people, it was interesting to meet some of the other guests, only a few of which seemed even personably outside our group. Honestly the vibe of the guests came off like they thought they were better than everyone including the way they treated many of the staff which was unacceptable in my eyes. People in our group noted the spa was wonderful, we missed out due to meetings. The extra classes and once per week tequila tasting are great if you can get on the list to attend. After every meal my body swelled up, not sure how much salt or MSG was used but I could not even put my shoes on after dinner at the beach, I was drinking a ton of water but every night I had to elevate my feet to ensure I could drain the extra fluid. On our last day we had morning meetings and headed over to Ni for lunch before leaving for our flight home. We arrived at the restaurant around 11:55 and our waiter showed up at our table asked if we would like water, we stated we would and began to order, the waiter walked away and then came back to inform us the food would not be included as part of our 'all inclusive stay package' and would be paid for separately, we asked why and we were informed that the package apparently ended at noon which was also checkout time. Well, we had to eat and had ordered and it was 12:02 so we ate and paid the bill.when the bill came, we also noted they charged $12 USD per bottle of water yet that was the only type of water offered. Wow $12 for water, I guess people wanting to blow cash don't blink an eye at that, but that is ridiculous to me. Give your guest options don't just nickel and dime them for every dollar, after $100 per snack or meal outside the 'all inclusive -not" plan, I would have rather spent this chunk of money on an actual all inclusive resort. Lesson learned. Overall, the staff was very friendly but the food and the check in process was not at all up to par, I would NOT suggest doing any group 'all inclusive' trips at this resort, it was not even close to all inclusive and they never fully explained any of the restrictions or times for beginning and end of food outside of no alcohol before 11am and after 11 pm, the list stated room service was an extra charge, mini bar was an extra charge, we could have had an amazing stay and food at several other nearby 5 start resorts for the cost we paid. Several friends in the group also complained noting they stayed an extra day or two and would not go back for the costs versus the experience received. read more

My man + I recently spent a full week at this amazing resort and wowza! I mean, this place is bougie AF so...what's not to like? From the moment you drive into Nizuc, it's clear this resort is special. The giant entry gates give off a Jurassic Park vibe as you journey into this very luxurious and private resort. The grounds are beautifully maintained with the only sounds being the quiet hum from an occasional golf cart taking guests to and fro. At check-in, you are greeted with ice cold cucumber tea and a cool towel...and from this point forward, every.single.staff.member calls you by name. Seriously. From the butler to the golf car drivers to the concierge, everyone calls you Mr. ____ or Ms. ____. (I'd love to know how they do it, but I envisioned the scene in The Devil Wears Prada where an assistant is required to memorize a photo book of every guest and whisper it into Meryl Streep's ear at just the right moment. Except that there was no assistant and the recognition was universal across the staff. You feel like a celebrity, but I guess for $700+/night you should...?) Speaking of the staff, all I can say is WOW. I have never encountered hotel staff as warm, genuine, and attentive as Nizuc's. Again, not only did they all greet us by name (how?!?) but they also remembered every detail of our itinerary. As we exited the building in the morning, our butler would ask, "Ms. ____, do you need anything before your 8pm reservation at X Restaurant?" Then the golf cart driver would say, "Ms. ____, how did you enjoy snorkeling yesterday?" or "Mr. ____, is there anything you need in your room?" The service was insanely top notch. Within the resort, there are two large pools - one adult and one family pool. Wanting a serene experience, we spent a day or two at the adult pool before venturing to the family pool. Surprisingly, we actually preferred the family pool. Perhaps it was because there were very few kids, or perhaps it was the swim-up bar (okay, it was definitely the latter) but we just found the energy at the family pool to be on point. We spent at least a portion of every day under a cabana poolside where the ambiance and service was totally on point. Super relaxing! I must share that we were there in early October which is, for some strange reason, the low season. We were told the resort was only 20-25% capacity, so perhaps we felt so special because there were so few guests. However, I get the impression Nizuc goes out of the way to provide an insane level of service regardless of season. Not to be outdone, Nizuc's restaurants are top notch. During our stay, we tried all of them and were mostly impressed by each one. (The one exception was Cafe de la Playa, which we found to be way overpriced for average quality breakfast. I just don't need a $32 omelette unless it truly knocks my socks off and it didn't, however I have eggs every morning and had no other option since Cafe de la Playa is Nizuc's only breakfast restaurant. It was the one place we felt a bit price gouged.) Indochine and Ramona were the clear standout dining experiences. And once again, the service was always outstanding. We had no fewer than 3 servers everywhere we went. Nary a sip was taken without someone immediately refilling our glass. Nizuc guests have complimentary access to paddle boards, kayaks, and snorkeling gear and we found the reef just feet from Nizuc's private pier to be a quite peaceful place to float and snorkel. My man + I are the type who actually work out on vacation, and we found the gym to be fairly well equipped. There was actually a smith bar, ample dumbbells, a few weight machines, and plenty of cardio options (dozens of bikes, ellipticals, treadmills, etc.). Each time we left our room, housekeeping came in to make the bed, replace water bottles, freshen towels, etc. And each evening turn down service left a note and a sweet treat. While I usually prefer a condo or Airbnb with a kitchen for a weeklong stay, Nizuc couldn't have been more perfect! B O T T O M L I N E : Go! Very bougie but 5-stars all the way around! read more

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I mean it doesn't get any better then this! The food is just incredible, service is as good as it gets, it's just the perfect place for a great relaxing vacation AND I brought my five year old! read more

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what a special resort there is secure, very beautiful and the service is spectacular. Extremely organized and spiritual everybody. There are so bored with a smile. read more

All I can say is WOW. If I can give this resort 100 stars, this is it. I have to say this place is on my top 3 places you MUST visit. I went with my husband to treat it as a mini moon and it delivered. I hope and wish for everyone to experience such a place of luxury, all around exclusive service, class, and beauty. This resort and spa has also been listed on Condé Naste's must place to visit and it delivered. From the moment you walk in, the breathtaking views, and amazing architecture- the place is art in itself. It was seriously sensory overload as all my senses took over. The views, calming scent and sounds of the ocean... this was definitely a place of serenity and beauty inside and out. As an Amex platinum member, we were also upgraded to a suite and it was so nice. The views, and the bathroom was magical. I can go on and on but you really need to go to experience this place for yourselves and you MUST go. The spa is another review in itself. I highly recommend everyone to book a spa service here. The infinity pool was magical and the private beach was beyond perfection. The morning buffet was first class and we enjoyed our stay here so much. It is definitely a place for couples as it is very romantic and can't recommend it enough. RUN. read more

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1st NO beach, after 20 feet's covered with seaweeds 2nd very boring relaxing place 3rd 0 activities for guests NOTHING 4th OVERPRICED OVERPRICED OVERPRICED 5th price doesn't match with service Same music in the hotel area which they can't change, volume up or volume down. No speakers allowed Why people go to bars? For drinks. Why you drink? To have fun. What's fun in Nizuc? Go out of Nizuc. I'm giving 2 stars because hotel was beautiful and very modern even tho we stayed 5 nights 2 days we stayed without AC. O I almost forgot there is no AC in elevators. Take it alone otherwise.......... read more

We went there for a couple evenings to hang out in the Havana lounge. Great music and fantastic atmosphere.

5 star all the way! The service, the venue, the rooms, the food- complete luxury! The ONLY place to stay in Cancun. We went the Ritz for one night at the end due to a flight cancellation and it was terrible compared to the Nizuc! This place it 10 stars out of 5! The vibe is so amazing - it's like you are in Isla Mujeres or Playa Del Carmen yet you are literally only 15 min from the Cancun airport!!!! Get a great rate on skylark travel or a deal on a hotel site so you can avoid the $1000 a night price tag and snag a good deal. It's worth it! You can see the sunrise and sunset! Thanks to our hostess Nazaret for most meals she works hard! Definitely recommend the Nizuc! Romantic, luxury, chill getaway! The music is so good and nice everywhere and puts you in a zen state. Get away from chaos and restore here. Ask for room in front building facing beach, high floor. Compliments to the extraordinary butlers! All of them fantastic! El Punta is so good are there 4 nights in a row! Excellent mocktails on property too! read more

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Man....... there's so much to say about this place you could write a book! Thoroughly impressed from top to bottom from the moment you walk in the door. Place feels like Jurassic Park when you come through the huge stone gates and to the main building. Immediately greeted with an incredible water garden and it's so peaceful! Cool towel and drinks to get you properly checked in comes in handy on a hot day. We went in mid March so just at the beginning of the COVID-19 situation. There were like 100 cases in Mexico, so no one seemed worried, but they were vigilant with their cleaning and you had your temp taken anytime you left and came back to the property. Even though it had just started, bookings were wayyyyyyy down, so felt like we had the place to ourselves! Nizuc sits on a lagoon in the middle of the jungle basically and is very spread out so driving around in the golf carts is a must! With so much foliage, at night you literally feel like you're in Jurassic Park and have to listen to the trees for signs of velociraptors! Everyone was incredibly friendly, the food was amazing and you got more than your money's worth. Rooms were nicely appointed and anything you wanted was just a phone call away. Multiple pools to relax in, beach access and water sport rentals (though you can't get a jet ski and ride around on your own we found out). Gym is incredible. Have never seen a better hotel/resort gym in my life! Got a spa treatment with salt scrubs, wet/dry sauna, hydrotherapy, cold plunge, head/neck massage and decompression area with a pool! Not really for singles, though we came at a weird time with the virus and such. Great for families, couples and people that just want to get away and relax. No crazy loud music and pool parties which is fine by me. It's a pricey adult vacation and worth every penny! Highly recommend read more

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SARGASSUM POOR SERVICE Never in my life have I ever experienced such a poor check in. It took over an hour to get checked in. The reservation was messed up due to a third-party booking. However, the woman checking us in could not have been more difficult. Moreover, they put us in the last building furthest from the ocean. It is literally over 1 mile to get to the ocean EVEN THOUGH there are plenty of rooms available and we could've easily been put in building one or two, closest to the ocean. At $600 a night, it's absolutely outrageous. It took so long to check in that we were forced to share a room. and i I'm sure that they will be charging us for the room that we never even got (that's a mile away from the ocean anyway). Also, lots of SARGASSUM in front of hotel. read more

I would give it 5 stars but the food is no bueno, way overpriced bland and frankly weird. You have got to be kidding.... la Punta is grossly overpriced and had the bizarre asparagus with the lighter fluid torched cheese. We were promised a much better experience at Ramona which ended up with us leaving after three hours of very slow service of each tasting course weirder than the previous. All for the low price of $600 including the 6 total cocktails. Don't get me wrong we stay here often and Nizuc is amazing in every way for esthetics, design atmosphere fantastic staff but the food is just gross and overpriced nonsense that does not stand up to the incredible design and staff. The breakfast is plentiful and the only food that is doable. But most of that is catered in pastries, breads and cereals ... fruit , bacon and charcuterie. Hard to mess that up. I would completely say to stay here for the design, staff and beauty. Just go outside of property to eat... read more

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This is what you call the best salon EVER. I can't believe how this place was set up, how the workers were so nice, The Jacuzzi was hot, clean, the sauna was perfect, OMG, this is what you call a vacation, you put your stuff in the lockers, you walk around with you robe, then you get your massage, I will definitely go back once I go back to Cancun. Thank you to all the workers. Great service, and continue being the best. read more

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This resort is truly an escape to an oasis! From the moment you enter through the gorgeous huge doors at the entrance, you're taken to tranquility. The security guard, the drivers, our butler and all of the employees here are so very amazing. They are kind and helpful. The resort itself is beautiful with beautiful landscaping outside and gorgeous decor inside. The pools are well kept and maintained with impeccable service from the employees. I would recommend this luxurious resort to anyone looking to unwind and experience some true relaxation with no worries! read more

This is the absolutely Best Luxury Resort in Cancun. Maria at the front desk is very professional, friendly, Accommodating, and Made stay fabulous. This is my second time visiting. First time was August August 16th to 22nd. The rooms are high end and the view spectacular. The price for the room I stayed was About $900 a night for the room I was in, upgraded for special occasion. The food is delicious even though it's expensive which is quite a downer but it's worth every penny. If you are looking for a VIP experience with people of standards around this is definitely the place. It is quiet very quiet actually you only hear the birds while sleeping during the day. The spa is fantastic. My massage therapist was Alexis. Strong hands and great with deep tissue. $388 for 90 mins massage but you get to experience the jacuzzi, steam room and other spa amenities. The sauna was really enjoyable also. I'll definitely be back again for the third time and more. Just make sure you bring lots of cash to enjoy the full experience. read more

If you're going to Mexico Cancun, THIS IS WHERE YOU WANT TO BE!!!! Best service, excellent views, amazing rooms!!! You won't regret it!!

This place was a delightful surprise. The atmosphere is very zen and the service is incredible. We had our own butler for our room. They could not do enough to please us. The setting is very chill.Honestly they said they were almost full capacity and we felt like the only ones there. If you want a chill, pampered type vacation... this is the place. There were mostly couples alone or with young families there. The pool was a great temperature and the beach beautiful. The water at the beach was a sandbar and went out far. The spa was AMAZING. Do the hydrotherapy. You will not be sorry. We were disappointed at the only restaurant we tried. The Mexican one. We did not like the flavors. Other than that this place is wonderful. I will go back! read more

With my husband and I celebrating our 22nd anniversary, we share responsibility to find somewhere memorable to celebrate each year. #Winning ......in that I found this beautiful resort located minutes from the airport and away from the commercialized strip! Elegant, beautiful, luxury from start to finish was our experience. We have traveled to 5 star resorts all over the world and Nizuc ranks clearly at the top. The resort architecture is breathtaking at every turn. Your views from your suite or where ever you sit at each of the restaurants, beach or poolside - the use of water, fire features, landscaping is truly impeccable. Our Master Suite room was spacious and elegantly decorated, clean and exuded glamour and comfort. The restaurants each delivered world class cuisine......not one eh meal....all spectacular with a different flare each evening for us. The chefs came out to meet us and wish us a Happy Anniversary. The mariachi duet sang Be'same to us table-side at the request of Ramona's GM. Dmitry hand delivered a beautiful gold embellished Anniversary chocolate cake to dream of. The service staff is second to none. The spa is beautiful and a true luxury experience. The dining and amenities for as posh and wonderful was fairly priced. The spa was a bit pricey by all standards but still Highly, highly recommend Nizuc. read more