My first all-inclusive resort experience, and it's so good that I think it would be hard to top. Six days and 5 nights is a good length to stay with children. Besides the price (extra $127/night for a toddler), we had a wonderful experience - the food (both quality and variety), the well-kepted grounds, the amenities (Kid's Club, gym, pools) and the service are all top-notch. Food: there are food available from 6AM to 11PM. Some places I visited multiple times are: The cafe (opens from 6AM to 11PM) - coffee, tea and Frappe available all day. I usually stopped by after the gym (yoga near the beach at 7AM) to grab a iced latte and freshly baked pastires (dulce de leches cruffin is my favorite). Habaneros (opens from 12-6PM) - this is a casual spot serving tacos and ceviche on the beach. Even my toddler enjoyed the mixed ceviche with octupus. I enjoyed the ceviche, salmon toastada, and octopus tacos, while my toddler playyed with sand on the beach next to the table. Moongate (opens after 5PM) - the only restaurant that requires reservation, but for Teppanyaki ONLY. We were able to make a reservation for 5PM about 3 days in advance. The Teppanyaki chefs are all super energetic and made the experience fun for both kids and adults. We went back for dinner, and enjoyed some Asian Fusion dinner of ramen and sushi/rolls. My favorites include Short-rib, Teriyaki Salmon and the Omakase Nigiri. Trade Winds (opens for breakfast and dinner) - best steak in the resort. Last but not least, it took me 3 days to find my non-alcoholic drink of choice - strawberry mojito. I'm not a fan of the pina colada here, just FYI. One thing I don't like is the dolphins in captivity. I know it's a major attraction of the resort, and my kids honestly enjoyed watching the dolphins swim around and being trained. But it still makes me sad to see them contained in such a limited area. read more

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One of the best vacations I've ever taken. 6 days here and it flew by so quickly. Everyone in my group said the same thing. The property is MASSIVE. There are about 7-8 different restaurants and they all have their own theme/specialty. For the most part, the food here is amazing.. Like, I would come back as a regular paying customer. The people who work here appear to have a lot of pride and certainly make you feel well cared for. The service has been nothing but amazing. Highly recommend renting a cabana for a day or more. It comes with its own food/drink service (although sometimes we didn't see them for long stretches of time). You also get a free 5 minute facial for two people and two complimentary coconuts. Highly recommend because the bench chairs get taken up early in the day with people who simply put towels on them and walk away. The views here are amazing. The water is warm and blue. Everything I learned about cancun was real lol. I'd definitely come back here again in the future! read more

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The resort was great! I really loved the beach for my three year old son. We booked the ocean view at the pyramid tower, which costs a little less than the panoromic ocean front rooms, but I liked this view a lot more. You get to see the dolphins, the pools, the beaches, and the other hotels. Pros: Views Service Food (loved Lorenzo's, MoonGate) Calm beaches (perfect for kids) Kid's club (slides) Cons: Room service was quite late (returned to messy room) Bathrooms can use an upgrade Food at the buffet is lukewarm French restaurant would not bring any food to room (requested it since it is adults only, but we had our son) read more

This is our 2nd time staying here. We last visited in 2023. We decided to return for our 5 yr anniversary. Right as we checked in we were welcomed by the wonderful staff. We were put into a nicer room than we expected and were assigned a wonderful team of room service experts. Monserrat and Olibert send us daily messages about the various schedules of activities going on at the resort. They were cheerful and always available for any question we had. They truly made the stay comfortable and special. We had breakfast every morning at the Mercado restaurant where we had crepes, passion fruit, fresh baked breads and more. The service staff here were above and beyond amazing. Carlos Gallo was a familiar face every day that brought us fresh juices and coffee and helped us start our day off right. He truly set the good energy for the day. Finally I always recommend lunch at Habaneros. Since we last came it has moved to a permanent location on the beach. The ceviche tostadas were the highlight of our day. Every staff member here operate with the upmost professionalism. read more

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Mi papá y su esposa se hospedaron en este hotel en México en abril y tuvieron una experiencia maravillosa. El servicio fue excelente, y queremos agradecer especialmente a Rafael Zavala por hacer todo lo posible para que sus vacaciones fueran agradables, relajantes y memorables. Su amabilidad, profesionalismo y disposición para ayudar realmente hicieron la diferencia durante su estancia. Siempre se agradece cuando alguien brinda una atención tan especial a sus huéspedes. ¡Gracias, Rafael, por ayudar a crear una experiencia vacacional tan bonita! read more

Hyatt Ziva Cancun - Just beautiful - Hotels Near Me - Cancún, ROO

This was our first time at an all-inclusive resort, and we brought our toddler along. After months of research (and a nice Chase boost offer), we decided on Hyatt Ziva Cancun. When we arrived, we were warmly greeted by staff and handed cold towels which was a nice touch after traveling. A team member gave us a quick rundown of the property as he walked us to check-in. Side note: he did try to sign us up for a timeshare presentation the next day, offering a free cabana and massage as an incentive. It was a bit lowkey but easy to spot but just a heads up for future guests. Once checked in, we found the hotel to be very clean, beautiful, and full of friendly staff. The pools and beaches are conveniently close to the rooms. They also have activities throughout the day, and have a kids club where you can leave your kiddo (4-12 y/o I think). If you have a small child - we requested a crib and a shower tub both they provided. The crib was a tad bit small, but it worked. There are plenty of dining options - some great, some just okay. The buffet was consistently solid and offered different dishes daily. La Bastille was a lovely spot for a more elegant dinner, and Habaneros was perfect for seafood by the water. Our room was cleaned multiple times a day, and the housekeeping team was always cheerful. One small downside: the coffee at the café wasn't great, but it did the job. Also, the resort has captive dolphins, which felt a bit sad to see though they seemed well cared for. Overall, it was a wonderful first all-inclusive experience. We wouldn't be opposed to coming back! read more

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I had a great time. The hotel and amenities were nice. Some of the staff was exceptional. Karla and Emily at Kidz Club went above and beyond. My daughter really enjoyed. We also had staff Miguel Bustos who took care of us and made sure we had what we needed read more

First time at an all-inclusive resort and Hyatt Ziva Cancun blew us away! Corner suite with ocean view was phenomenal - kids (7 & 3.5) loved the balcony hot tub . Food was AMAZING and endless options, activities galore. Staff were top-notch - loved the cold towels on arrival, the friendly bellman who showed us around, a helpful butler who answered to all our questions via WhatsApp. Big shoutout to Andrea, concierge at Hyatt Club - super helpful finding lost stuff (cover-up & kid's shoes)! Would def love to go back :) read more

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This is our second time staying here. The view as you walk through the main entrance is unbeatable! Gorgeous blue sky paired with an equally ombré blue sea. So beautiful! The service is great here too. You will not regret staying here. Tip: Their room service food is actually very yummy and pretty quick! The carne asada is a must get! read more

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It was an unforgettable week filled with adventure and sunshine, the kind that leaves you smiling long after it's over. From the moment the sun rose, the air was filled with excitement -- splashing in crystal-clear waters, feeling the warm sand between our toes, and soaking up every golden ray. Laughter echoed as we explored, tried new things, and embraced every bit of fun the day had to offer. Whether it was riding the waves, sharing stories under a bright blue sky, or simply enjoying the carefree moments, it was pure joy -- a perfect reminder that life's best adventures happen when you let the sun, the laughter, and the moment take over. You will love the A1 experience with wonderful people and great staff! read more

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Just had my 7th stay at this resort! Yes, 7 times because I can't get enough! Each time I've visited it was like a brand new stay. But one thing that never changes is the impeccable service which is why I keep going back. The resort is surrounded by beaches on 2 sides and has an assortment of pools including a family pool and an adults only rooftop infinity pool. There are several bars and restaurants and even 24 hour room service that is all a part of the all inclusive experience. The food is not your average mediocre resort food but a top tier culinary experience ranging from steak houses to teppanyaki to buffet to oceanside seafood. The rooms are clean and comfy and the adults only Turquoize Tower has the most spacious rooms with hot tubs on the balconies. These rooms also include your own personal concierge to take care of things you didn't even know you wanted. If you want an unforgettable vacation experience, book here now! read more

As a season, Travel agent, and world traveler, here are my opinions.... Pro's: Number one... The staff is absolutely wonderful willing to go out of their way. Kept the place clean always say hello and got to know each of us. The food at the restaurant was very good with very few exceptions. Victor who helped us in the buffet several times was a wonderful waiter. The staff was wonderful about coming in cleaning your room when you weren't in the room, leaving extra towels or any snacks you desire. The pool was exceptionally, clean and beautiful, including all of them. Cons: Here's the part I could not imagine. The up charge for several things is absolutely 100% unreasonable. How about $99 for a very small lobster tail. Or $180 for a tomahawk steak not to mention if you want a small glass of sake at the Japanese restaurant called moongate the minimum charge was $79. That my friends made it very unacceptable. A small up charge like on a cruise ship of some reasonable charge would've been wonderful. The person with me was not offered any sake at all. They have an assortment of restaurants, but don't expect any quality seafood unless you're willing to pay a substantial amount of money! read more

Hyatt Ziva Cancun - Room with walk out to private pool area and ocean. - Hotels Near Me - Cancún, ROO

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My stay at the Hyatt Ziva was outstanding, and the biggest reason for that was Erick, the bellman. From the moment I arrived, he went above and beyond. He didn't just help with bags, he practically gave me a full tour of the hotel, showing me where everything was and making sure I knew exactly how to get around. It was incredibly helpful and made the whole place feel familiar right away. Throughout my entire stay, every time Erick saw me, he'd come over, dap me up, check in on how things were going, and just bring genuinely great energy. He was consistently kind, fun, and thoughtful, and it honestly made the trip feel more personal. He's the type of staff member who turns a good hotel into a great experience. The all-inclusive food was also much better than expected. Every restaurant had solid options, everything tasted fresh, and the service was consistently impressive. It really felt like the entire staff cared--everyone was friendly, attentive, and focused on making sure guests were happy. A special shoutout as well to Antonio Banderas, the hibachi chef. He was not only skilled but also hilarious and incredibly warm, making the dinner memorable and fun. Also, the Mulligan Z Indoor golf simulator was amazing. Not only was the facility high-tech and clean, but Adolfo, the person in charge was a great mentor and coach. He is very kind and is a good person who is very skilled at golf with good advice Overall, Hyatt Ziva delivered in every way, but Erick truly made the experience exceptional. I would absolutely return. read more

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I got married at the Hyatt Ziva Cancun and I couldn't have chosen a better resort to have my friends and family come to! The service and food were amazing and superseded any other all inclusive resort I've been to. Hyatt Ziva changed the game! Quality and tasty food was our top priority and this hotel delivered. We loved all the different restaurant choices and carts throughout the resort. Our favorite was the French restaurant, tres cervaches and the steak house. We also loved the daily carts that changed by the pool. The service is also great and the staff here are very friendly! I highly recommend getting a cabana for a day. I do wish there was more to do on the resort after 8pm but it seems like the resort goes quiet after their evening show, unless you wait a couple of hours to go to the club. The club was also a fun time! Overall we enjoyed our stay and cannot wait to explore the other Hyatt all inclusives. read more

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Check in: Absolutely the worst check in process I have ever experienced. I arrived at 1pm and was told our room should be ready by 3pm. At 3pm, I stood in line again to get a room. The receptionist at the far left side helped a lady lingering on the side, not in line get her room first. Instead of helping a dozen people who actually formed a line! Absolutely terrible for everyone else waiting in line. Then I found out only 1 room was ready by 3pm- not a five star experience to start! Thank you to our bell boy, Roberto, for helping us get a second room quickly. Food: average, lacked flavor for most meals. The hibachi was the best meal option. The guacamole was flavorless. The food at the pool grill was pretty much the same thing everyday. They should focus on refilling the dishes when it's empty- they ran almost empty on guacamole most time at lunch. I wished they had tacos/ quesadillas by the pool too to give a Mexico experience. The mango on a stick was the standout item during lunch. Activities: The main pool was always lively with plenty of entertainment- water aerobics, live music, aquatic show, games. Jonathon, Michelle, Sandra were very fun. Elisa at Moods went above and beyond to help us play the PS4! I wished there were more adult craft/ non exercise activities. The nightly shows were great. Service: Except my experience checking in with the front desk- everyone was kind and helpful. I was disappointed in the lack of service poolside- they only did drinks service and they barely came around- maybe 1-2 times a day. read more

Hyatt Ziva Cancun - Hotels Near Me - Cancún, ROO

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Experienced traveler (have stayed at 10+ all-inclusive resorts) and self-proclaimed hotel/restaurant critic. This was our second visit to Hyatt Ziva Cancun. We originally visited shortly after its initial opening (roughly 10 years ago). As "World of Hyatt" members, we have stayed at several "Hyatt-affiliated" all-inclusive resorts across Mexico and the Dominican Republic. Overall, our stay was excellent. Our experience was just as memorable as our initial stay. However, I did notice a few areas for improvement. Atmosphere: Hyatt Ziva Cancun offers the perfect blend of relaxed luxury and comfort. The atmosphere feels thoughtfully curated, with intentional design details that create a sense of tranquility, elegance, and comfort throughout the resort. The resort has something for everyone. It stands out as my top recommendation for multigenerational (or mixed-age) groups. Rooms: We were fortunate to experience the "Adults-Only Experience at Hyatt Ziva Cancun" (AKA the Turquoize Tower), which comes with access to a private, adults-only (rooftop) pool and butler service (which we did not make use of). We stayed on the top floor ("Turquoize Sky Oceanfront Master King"), and the views were breathtaking. I advise you to refrain from booking this room if you are afraid of heights. Tip: Ask for a room ending in 15 for even more expansive views. The rooms were incredibly spacious and offered a refined sense of luxury. However, they were (ever so slightly) outdated. Additionally, I found the "butler service" to be unnecessary. Preferences will naturally vary by traveler, but my suggestion would be to offer it as an (optional) "add-on" rather than automatically including it in the price. On the other hand, the rooms in the "Pyramid Tower" (facing the dolphins) were quite outdated and had an extremely unpleasant, sewer-like odor. Service: (Almost) every staff member was incredibly friendly, welcoming, and eager to elevate our stay. Oliver, the Front Office Manager, was especially friendly, and went above and beyond to ensure we had a stellar experience. That's not to say that there weren't a few unfriendly individuals, but the good strongly outweighed the bad. Food: I want to start by saying that the food at Hyatt Ziva Cancun was some of the best I've had at an all-inclusive resort (in terms of variety and quality). In addition to the 15+ bars/restaurants, little "food booths" were conveniently located throughout the resort (at all times), ensuring you never went hungry. MOONGATE was my favorite restaurant. Jorge and Balthazar provided exceptional service. They were both very friendly and professional, which providing speedy service. Additionally, Aylin, the hostess, was incredibly welcoming. The food was delicious. My "must-try" menu items are: Pad Thai, Teriyaki Salmon, (Omakase) Salmon Nigiri (which can be made "seared," upon request), and Banana Mille - Feuille (dessert). Additionally, Moongate offers a "Teppanyaki" (hibachi-style) dining experience, which you will need a reservation for. My second-favorite restaurant was LA BASTILLE, which is an adults-only (French) restaurant. The interior screamed "elegance." Alejandro provided excellent service, perfectly suiting the vibe of the restaurant. The food was lovely. My "must-try" menu items are: Petit Filet & Foie Gras and Apple Mouse (dessert). The food at TRES CERVEZAS was phenomenal (as well as the service). Chef Bryan prepares fresh, authentic guacamole (upon request). Tip: Ask for "Chef Bryan's Guacamole" (it's not an official item on the menu). My "must-try" menu items are: Pork (Carnitas) Tacos (Lunch Menu), Green Enchiladas (Dinner Menu), and Quesabirrias (Dinner Menu). Ask for Alexis. Alexis provided fantastic service; he was incredibly sweet and attentive. We loved Ivan too. Tip: Skip HABANEROS and eat lunch at Tres Cervezas. Habaneros may have the "beachy vibes," but the food is lacking. Our dining experience at LORENZO'S was unfortunate. The food was abysmal. We visited TRADEWINDS for (à la carte) breakfast daily. It was pretty good. Unfortunately, our dinner there was subpar. Our waitress exhibited shifty behavior, and the food was lackluster. However, we loved the Brioche Bread. The Bad: One recurring drawback was the persistent push to purchase add-ons. Constant upselling. It was ridiculous. This was probably the most "sales pressure" I've encountered at a resort. Seemed like they were really trying to make a few extra bucks. And don't get me started on the CABANAS. They've practically taken over the entire resort, limiting the (regular) seating options available around the pool/beach area. This isn't the type of resort where you can truly "relax on the beach," given the close spacing of the cabanas/beach chairs. However, the good strongly outweighed the bad. Hyatt Ziva Cancun takes first place as my personal favorite "Hyatt-affiliated" all-inclusive resort, surpassing Hyatt Ziva Cap Cana (in terms of food quality and service). read more

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Experienced business traveler and snobbish resort traveler taking the family (teen/young adult) for a holiday getaway. The good: Everyone on the staff is incredibly polite and outgoing. Esp: Eduardo in the club lounge was great, and the bartenders in The Den cocktail bar were terrific. Went there each night. Grounds are great and well maintained. Views are spectacular for a family resort. Pools are very nice. "Food trucks" and carts throughout the resort are fun and a nice change. The Bad: We agreed with other comments that the food is subpar. I could go on about it but it is just inferior to other AIs we've done. Think cheese whiz on nachos. In Mexico. Food items would run out if you weren't early. E.g., came back from snorkeling at 2pm and got a cold burger and meh nachos because everything else was gone at the pool. Our best dining experience was probably the Asian restaurant. In Mexico. The gym was subpar for what it is. Admittedly it was a holiday and jammed but a row of treadmills and bikes and some nautilus machines doesn't cut it anymore. Minimal (no) room for other workouts when busy. The ugly: A lot of upsell pressure generally. Our biggest gripe, and why we won't go back, is the NYE celebration. Unless you bought a private table for 1500$, you were roped off to just watch from a distance. Couldn't even access the dance floor. Even Vegas clubs let you on the dance floor without a table. Our "scheduled" private departure ride (through the hotel contractor) didn't show. When I asked about it at the transit desk I received conflicting answers about traffic. I think they missed scheduling it and had to call a car from the airport. It showed up finally, 30 min late. We had a good trip, it just misses the mark on a few things. We've stayed at the Fiesta Americana right next door and would go there first. read more

Really disappointed with Hyatt Ziva Cancún! Came to celebrate both me and my boyfriend's birthday with a group of friends. The second day, we found a pair of MALE boxers in the girls' room. We asked all of the guys in our group who denied it was theirs but we didn't think too much of it. On the last night, we dined at their French restaurant La Bastille which required a dress code so 2 people in our party had to go back to the hotel room to change into appropriate clothing and they found TWO male security guards in the girls' room, one of them claiming to be the manager Daniel Sanchez. Our rooms had the "Do Not Disturb" sign on for the entire stay so there is absolutely no reason why they should unlock our room door! The underwear was mysteriously gone after that so does that mean they've been in our room more than once??? Really expected more from a 5 star resort like Hyatt. It ruined our birthday trip and made the girls really scared. On the last night none of us slept because we were so terrified. Reminder to ALWAYS leave a camera in your room! read more

All inclusive. Great service, amazing views. Awesome buffet. Just a great place! In just the 4 days we were there I think we tried every one of their restaurants and the buffet. Thought every single restaurant was good, but will say the steak house was the best in my opinion. read more

Stayed here for just a single night (needed a place to stay for an evening due to travel schedule changes on our return leg during honeymoon) at a Club Level suite. We were assigned a butler (Andre), who we did not really get to utilize much, but he was very friendly, accommodating and response. Overall, the facilities are nice, service is good, and the room was wonderful and is a great value. However, the food left quite a bit to be desired (granted, we only got to try 2 restaurants), and the beach/pool is not the best. The beach is quite a walk, and has extremely dense seaweed. The pool is nicer, but not the largest and service at the pool is a little lacking. We ate at the buffet for lunch, which was quite good. However, our dinner service at Moongate was very disappointing. Food was quite mediocre, and while the ambiance/environment was fun (they have hibachi/tenpanyaki experiences going on on the sides of the restaurant), it was incredibly warm/hot in the dining area, to the point of discomfort. Staff were nice and directed one of the floor fans toward us, which was helpful, but overall, it was not the best. Entertainment was also jusy okay. While the performers clearly worked hard, the sound system had several glitches (got super quiet for a while) and the lighting was not super great. Moreover, given that this is meant to be a family-friendly resort (we were just two adults), the show/attire did not seem the most appropriate. On the brightside, we found the cafe and dessert bar to be quite nice, and I would like to make a special shoutout to the bartender in the Club lounge, who was very friendly, fun, and accommodating. Overall, for families who are wanting a reasonably priced experience to hang out at the pool/beach, this is a good choice. However, if you are expecting lavish extravagance with exceptional food and service, there are other, better options in my opinion. read more

Absolutely beautiful location. Everyone/ staff were incredibly helpful and assisted in every way. Stayed and enjoyed the full amenities of the all-inclusive package. My family and I had a fantastic time. Thank God we left before the hurricane. I pray the wonderful people there will be fine. Cannot wait to return!! read more

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While in Cancun, we visited this hotel to check it out, and were horrified to see dolphins kept in pools, and at night the music is so loud I'm certain it's quite disturbing to them. They need to be released into the ocean or to a sanctuary. Please do not support this place. read more

Have stayed here 5x this was the place I raved about and held every other resort to their standards. That all ended at 7:15pm on 2/21/2026 when the staff violated my wife and I. Please feel free to reach out for detailed explanations. It used to be the most amazing experience everything and everyone was above and beyond but apparently the people they have hired in leadership is completely abandoned customer service. The management completely ruined out anniversary and Birthday celebration it was the most awful experience I've had and they will not respond to a guest request to speak with leadership that can fix the problem they would prefer to make my wife feel very very un safe they did not provide me with the leadership people I requested to talk with nor would they provide me with the information needed to fix the problem and in turn made us feel very un welcome and actually quite scared as a guest in a foreign country. read more

Had a wonderful time here! Perfect location, really nice staff and delicious food and drinks! Hope to go back soon!

Spent a week here a few weeks ago. My family had a great time. Pros: 1. Best views out of all the other places I have been to. Resort is beautiful. 2. Best beaches in Cancun. They have 2 beaches. We liked the one next to Habaneros. Kids liked seeing the variety of fish. 3. Dress code is pretty relaxed. Do bring some nice shirts and a collared shirt for guys. No need for dress pants. 4. You can still use the resort until 3pm even after check out. 5. Kids loved seeing the dolphins. This obviously can be a downside for some as well. 6. Food was great. The buffet was the best overall. It has a bit of everything. I was a bit disappointed on the first night but when we came back on another night, it had fresh oysters, crab, tuna sashimi, ceviche etc. That was the best dinner! Not sure if they have this every night but I recommend going early. Perhaps, they ran out of the good stuff on my first night as we arrived after 8pm. They do always have meat and seafood on the grill so you can't go wrong. For breakfast go to the buffet. For lunch eat at the pool side or Habaneros. For dinner French, steak, buffet, Italian. If you have kids, they will like the pretzel at Tres Cervezas and the car place next to the pool. 7. Pools were awesome! It was nice and warm. Kids stayed in the pools for 6 hours a day. Kept switching back from beach to pool. All the pools were really cool. One day they set up an obstacle course. Kids enjoyed that. 8. Loved the size. Everything was compact. Moon Palace Grand is too big. Cons: 1. You need a reservation for the hibachi experience. Didn't find out until we got to the restaurant. There's nothing on the app that has this info. I did see that it wasn't that great anyways so I guess we didn't miss much. 2. In room snacks are weak. Only like 3 things. Moon Palace Grand had better in room snacks. 3. Felt the snack place in Moon Palace Grand was better than at Ziva. The macaroons tasted kinda stale and was too sweet so I never got it again. 4. The churro cart was cool but it was eh. The churros at Moon Palace Grand was bomb. 5. Kid's club was weak. My older kid hated it and begged us not to send him there. Younger kid didn't want to go either. Moon Palace Grand has way better kids entertainment. I'm told Ziva is constructing a video game room for older kids set to open this upcoming year. 6. Night entertainment was weak. Overall, definitely would come back. You just can't beat the location. The views are worth all the weaknesses. Join their fb fan page. Lots of good info there. read more

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WARNING, RISK OF THEFT AND SEXUAL ASSAULT COMPLAINT #1 (June 1) We caught the "manager" Daniel Sanchez breaking into our hotel room 15 minutes after we left to our dinner on June 1. The only reason we were lucky enough to catch this is due to 2 people in our group needing to change to meet dress code for dinner. We have heard horror stories of rape and theft of +$20k of bags, watches, and jewelry therefore we ONLY visit 5 star resorts and ALWAYS have do not disturb on as even safes can be opened by "managers". Not only did we always have do not disturb on, I have attached email proof that house keeping was unable to access the room at 5pm due to the do not disturb on June 1. COMPLAINT #2 (May 31 - June 1) May 31 we found a blood spot on the bedding that was not there before and didn't think much of it as any of us can easily have accidentally gotten scratched. Later in the same day we also found male underwear in the bathroom which we also did not think much of it. The issue arises when Daniel Sanchez entered the room when do not disturb light was on; THE UNDERWEAR WAS GONE. SUSPICIOUS BEHAVIOR #1 (May 30) We have been to this resort before and have never seen staff on the 3rd-4th floor room doors from 1am-3am. Perhaps something happened where other guests were causing trouble I am not sure but this was most definitely unusual. SUMMARY We have a large group of friends/family of 25-35 people that travel to this specific resort separately couples times a year with no issue. This horrific experience however has been extremely definitive that we will not be returning. My advice to fellow travelers is to always have a door stopper that only you can open and a camera that records what happens inside your room. Another device I would recommend is a camera detector to sense if there are hidden cameras in the room. read more

Hyatt Ziva Cancun - Hotels Near Me - Cancún, ROO

1-Star Review: "Poor AC, Water Leaks, and No Response -- Won't Return" I stayed at Hyatt Ziva Riviera Cancun and unfortunately had a very disappointing experience. AC Problems: The air conditioning in our room was not working at all. We called multiple times for maintenance, but no one ever came. We even asked housekeeping, and they simply suggested keeping the doors closed. This did not help in the slightest -- the room remained hot and humid. Water Leak and Safety Hazard: Water was leaking from the ceiling, leaving large puddles all over the floor (see photos). We had to place towels down ourselves to avoid slipping. The ceiling panels were visibly damaged and stained, and you could see mold and bubbling in multiple areas. Staffing Issues: At the concierge on the morning of August 2nd, a slim gentleman (possibly named Jose) suggested I report this on TripAdvisor so that management would take notice. It was clear that the resort is understaffed, and service across the board was slow and inconsistent. Food: The food was just average -- no better or worse than other all-inclusive resorts, but not impressive either. Positives: They did do a good job of restocking water in the room, but that was about the only consistent service. read more

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Beautiful resort! All the staff were very friendly and helpful. Never stayed in a resort like this before and thought all inclusive meant no need for tipping but it was expected for every meal and drink. Each night had a theme for entertainment. My only complaint was the day of the dead theme. The vendors they brought in to sell merchandise were extremely aggressive. read more

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Absolute paradise! Highly recommend staying here. Everything was amazing. Beaches were clean. You can walk out far and still be knee deep in the water. Two sides to the hotel. North side had more pebbles and rougher waves. Chairs and cabanas right on the beach made it a plus to play on that side. Free kayaks and paddle boards available to use. South side was smooth and smaller waves. Chairs were a bit far from the shore but it was doable. The calmer waves were a plus. Easier for the kids to play in. You can see fish in this area by the rocks so bring goggles or snorkel gear. Bring bread to give the fish and they will swarm you. Servers at both places. Cabanas get booked up so be sure to grab them when you check in. Worth it! Kids loved the north side cabana since it was right next to the shore but they loved the south side with the fish. Pools were beautiful. Both sides. Main pool had a swim up bar, games to play. South side was less crowded. Both have servers and cabanas to rent. Kids loved the main pool. Rooms were spacious in the club tower. Balcony overlooked the south side beaches. You can see hotel row and the clear waters. Scenic! Rails are available to hang your swim gear outside. Rooms have mini fridge stocked with alcoholic and non-alcoholic drinks, but if you run out, lobby has a fridge stocked that you can access at any time of the day! And room service is included so ordering pizza at midnight was a regular thing for us. Chips, candy, cookies also stocked everyday in your room. Lobby has small portions of breakfast, lunch, and dinner options that mostly cater to kids. All amenities available: toothpaste and brush, cotton swabs and balls, razors, shaving cream, soap, shampoo, conditioner, body wash, slippers, robes. Club tower also had pool tables and a bar in the lounge. Fun to play. Food was decent. Tried every restaurant. American, adult-only, hibachi, Mexican, steakhouse. Mercado buffet's breakfast was the best. They also make kids balloon animals. Italian was great for dinner. Order the pizzas, lasagna and steak at Lorenzo's. Poolside had burgers, hot dogs, nachos and tacos. Rolling cart of margaritas was nice too. Alcohol is everywhere and they don't skimp out on it. Coffee shop was our go-to every day. You can also get street tacos, crepes, and churros in the hallways of the hotel. Kids loved the candy shop! Day and night. Multiple times a day. Candy, ice cream, cotton candy, chocolate fondue, cakes and more! Resort activities throughout the day. Bracelet and keychain making. Paint and sip. Ping pong matches. So many! Kids club (under 12 yo) and Moods (12-17 yo) had great staff and fun activities. Lots of additional fee items available like cabanas, food, activities. We did the jet ski, parasailing and swimming with the dolphins. All worth it. Parasailing on the north side is in a seat, which made it feel safe for my little ones. South side has the harness style sailing. A bit of a walk to parasailing (Fiesta Americana Villas is about 1 mi) but not bad. Jetski is cheaper here to rent also. Dolphins experience wasn't too expensive, but the photos were. Luckily, our family member took photos of us. You can also see turtles when jetskiing and parasailing on the north side. Customer service was good. So many staff. All willing to help. From check in to check out, every staff member was very helpful. Our favorites were Diego (bartender at the swim up bar), Julio (server at the south side beach chairs) and Francisco (chef at Moon Gate hibachi restaurant). Outside the resort not too far has a 2-story market. Good place to check out. Safe too. Pharmacies and shops nearby. Clubs around the corner too but we opted out on that. Our kids said: Great! It's AMAZING! I like the all-inclusive. Candy shop was the best! Weather is hot and not cold. I like how they have celebration decorations in your room. Like for your birthday or anniversary. Pool is amazing! Especially the main pool. I like seeing the fish in the ocean next to the rocks. The sand is so soft. I like the kids clubs. Views were really pretty. We loved the turtles and dolphins. Planning to go back in the future. read more

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I'm really disappointed with my experience at Hyatt Ziva Cancún. I was there with a group of friends to celebrate a birthday, and what should've been a fun and relaxing trip turned into something stressful and scary. On our second day, we found a random pair of men's boxers in the girls' room. None of the guys in our group claimed them, but at the time, we brushed it off thinking maybe it was a mix-up. Unfortunately, things got worse. On our last night, a 2 of our friends had to go back to the girls' room to change for dinner at La Bastille, since it has a dress code. When they got there (it was only 10-15 minutes after we left the room), they found two male security guards inside our room going through our things, and one of them claimed to be the manager, Daniel Sanchez (he gave us his card). What's even more alarming is that our room had the "Do Not Disturb" sign on the entire time we were there and did not want any cleaning specifically to prevent things like this from happening. There was absolutely NO REASON for anyone to be going into our room, especially without our knowledge. Even stranger -- the pair of boxers we originally found was now gone. That made us seriously wonder: had they been entering our room more than once without permission? This entire situation made the girls in our group feel extremely unsafe. None of us slept the last night because we were so on edge. It really ruined what was supposed to be a special birthday trip. I honestly expected a lot better from a resort that markets itself as 5-star. Tip for anyone staying here (or anywhere, really): Bring a door stopper and consider leaving a pet camera in your room. You never think you'll need it, until something like this happens. read more

We recently stayed 3 nights at Grand Fiesta Americana and loved it so much we decided to extend our trip. Since we're long-time Hyatt members, we thought it would be great to move next door to Hyatt Ziva Cancun for the remainder of our vacation. Big mistake. When we walked over--with our two young children, including a 2-year-old in a stroller--just to check out the property and inquire about booking a room, we were stopped by Hyatt Ziva security. One guard literally put his arm out in front of us and told us, with a stern and unwelcoming face, "No visiting. You need to buy a day pass to enter." Are you kidding? We weren't asking for drinks or beach access--we just wanted to take a quick look at the hotel before spending thousands of dollars to stay there. We were wearing our Fiesta Americana wristbands, and I honestly don't know if that offended them, but the way we were treated was rude, embarrassing, and extremely unprofessional. Hyatt--this is how you treat your own loyal members? We were so shocked we seriously considered canceling our entire Hyatt membership. Hospitality should begin before check-in--not just once we hand over a credit card. We ended up booking more nights at Grand Fiesta Americana instead, where we were always treated with respect and warmth. Hyatt Ziva Cancun may have the views, but they clearly lack the heart. read more

I came here in Sept-Oct 2023 for 7 days and it was really nice, a little too nice. I was initially concerned about the weather, but other than the humidity it was a beautiful trip! The staff are all VERY polite and EXTRA courteous. The location is perfect because it's located at to edge and you can see the North and East Horizon. There are plenty of places to eat and drink, and a lot of destination packages like Tulum and Isla Mujeres. But I think 7 days was a little too much because we started running out of things to do haha. It was a little on the pricier side but, if your budget is within the means, I would recommend the Turquoize rooms because you get a personal "butler", a private infinity pool so you don't need to deal with all the children, and either a small swim-out pool (only on the 2nd floor) or a jacuzzi in the balcony (I spent a lot of time there!) Enjoy! read more

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This resort is outstanding. Outstanding enough that I've been here 4 times and don't have any plans to stop the yearly visits. I've stayed at multiple resorts in Cancun and you get what you pay for. Everything about Ziva is on another level. Everyone is friendly and i mean they will go above and beyond for you to make sure that you get what you need and will happily help you out. The coffee shop puts all other coffee shops to shame. The food - something for everyone. Sit down restaurants, buffets, and amazing pool side food, they have thought of everything. The candy store, yes, the candy store, is exactly as amazing as it sounds. Pool is clean, the free water sports were great, and they do not mess around with your safety. My daughter went on a kayak and they stayed in the water until she got back to make sure she got back safely. Best of all, the entertainment. The team lead by Yoe was full of energy, so entertaining and really gave you something to do at all times. He took the time to get to know us and made us feel important. He remembered us and every time we saw him throughout our stay, he always stopped to say hi and catch up and ask us if there was anything he could do for us. All in all, super clean, amazingly friendly, helpful and hospitable staff, with amenities that you'll never want to leave. Everything about Ziva gets better and better evey year. They're always improving the resort and they maintain everything. Love it, do not hesitate to book a stay here! read more

I wanted to share my experience at Hyatt Ziva resort for our 10th year wedding anniversary the week of March 19-24, 2025. We carefully planned our trip with the ocean view package purchased at Costco three months prior, which included a request for room decoration and an extra service of a romantic pier dinner. Before arriving, we read reviews online saying everything was perfect, making us even more excited. However, our experience didn't quite live up to our expectations. Upon arrival, I don't know what was the reason but they had forgotten about our romantic dinner date, claiming Costco didn't inform them, and everything was fully booked on Sunday, March 23. But, they had beautifully decorated our room from the outside door to inside. The butler said each day they would surprise our room with special decorations inside but that never happened as well. The next day, we had to contact Costco twice and again the following day, with neither side providing a reasonable explanation for the oversight. Two days later, the hotel staff asked us again if we wanted to choose another option and I agreed to choose another location for our anniversary Sunday. It was a very firm agreement and I agreed to the bill + tip right after I agreed to this service. On the next day Saturday 4pm, they informed us that the reservation Sunday cannot be made because they said someone else booked already can you do it today? Omg ‍. They informed us in the last minute. We were not ready and no way to do it right away. This was so disruptive of our vacation and anniversary we had no feeling left of enjoying all the amenities. My wife feeling so upset that she cried, the feeling we had at that moment was just to get out of this place. We had come to relax, not be bossed around. They disrupted our schedule, and we lost our sense of relaxation which made us cancel all The plans on that Sunday to the point of no feelings for enjoying the jacuzzi nor enjoy the bottle of wine. While we're unsure if the issues were intentional, we believe everyone deserves equal treatment. ‍ Be warned if u consider the extra service if staying at Hyatt Ziva also caution others to carefully consider booking the Hyatt Ziva Cancún due to their unprofessional handling of our request and lack of communication among staff. It seemed like they gave us the runaround and failed to take responsibility for their mistake. Don't let the staff ruin an entire vacation and time. Choose wisely of where to book your trip. Don't let them promise one thing and then promise another thing and in the end can't make it happen. read more

Came here for four nights. Stayed at the Turquoise Tower Sky Suites. Had butler service which was the best part of this hotel. The room was very nice, spacious, lots of closet and drawer space. The bed was an extremely firm mattress, which would have benefited from a cushion top. Wifi did NOT work the majority of the time in our room, which was bad bc I always work on my computer. The curtains were NOT blackout or long enough for the floor. Every morning, was woken up by bright sunshine unfortunately. Hotels should always be blackout and big enough for the windows. The good news is that our view was beautiful ocean view, and had a jacuzzi that we used nightly. Food: It is an all-inclusive property that honestly is made for kids only. The food is not very good, portions are very small, service really stinks. They don't care about service as the tip is included as part of your initial payment (very $$$ fyi). There are about 7 main restaurants and we hit about 5. The buffet restaurant had cold, overcooked, old food. The Italian restuarant was horrible service, hostess forgot about us. Habeneros reopened while we there and had ceviche. Probably the only place with nice fresh food. The outside buffets they had the pool were empty, they rolled their eyes when we asked to refill the nacho cheese sauce, or whatever. They pawned it off to another server, and ultimately it was replaced about an hour later. The hostess at the sushi restaurant was clueless, couldn't tell us when we were going to be sat. The wait times for the italian restaurant was over an hour when there were many tables ready. Plus the buzzer never went off, I had to go in and check again, and they said "oh, your table is ready". Pool: POOL WAS HORRIBLY COLD, WITH NO HEAT AT ALL. What is the purpose of paying top $$$ for a hotel property that boasts itself on the pools they have, when NO ONE could even go in because it was freezing cold (and the winds were crazy there, so heated pool was absolutely necessary). Very disappointed. There are many pools including the adult only one...all UNheated and freezing. The only perk to the adult one was NO kids, and the tacos al pastor served pool side were the best! No food service around any of the pools, you have to go in line at one of the buffets that they did not refresh or keep up with the food. No service for drinks for the most part unless you happen to flag down one of the few servers. There are a few bars scattered around. Even though you can 'ask' for a double, they NEVER gave extra alcohol. We had a cabana service the last day, which was the highlight of our trip, with great service. But NO MUSIC at the pool was boring. Only entertainment was at the main pool. I booked with Costco, which I will never do again. Costco partnered with the worst transportation service. No one there to tell us where to go. We had to go way outside at the end of the parking lot, no signs showing us the way, while all sorts of people were trying to steer us into their cars/vans and confused us. Once we found the area, there was a HUGE line, even though I paid top dollar for a private care. We waited over an hour to get to our hotel. Horrible service (BD Experience). And then to get transported back to airport on last day, they made us leave FOUR HOURS prior to departure. When i tried to change it to a more reasonable departure time, they gave an extra FIVE MINUTES... Butler Service: Rubelsi and Anna were phenomenal. They booked us a private pier dinner (better food than any of the restaurants combined) and of course it was separate cost, but worth it. They booked us our cabana, they booked us the Hibachi table. They were the reason we had a somewhat decent time overall. I would come back only for them but honestly, won't be coming back to this property at all. I stayed at Nizuc a few years ago and would go back there in a sec. The food and beverage manager did come to talk to me (Ruby said we had some poor experiences), but honestly nothing changed, and the experience was already done. This property is for families with children. It's NOT for adults who want good food, good service. I was not aware of this fact for adults, so caution to those that think the Turquoize Tower (adults only) is going to give you better food or service. I will not be back, and regret not booking somewhere else. read more

Pleasantly surprised by our stay at Hyatt Ziva! The resort was very clean, the staff was friendly, welcoming, and helpful! The food was good- the best restaurants were Tradewinds and Lorenzo's. There was something for everyone- different pools, beaches, shows, entertainment, and activities. Definitely a great spot for families. Looking forward to going back! read more

This property is absolutely stunning. The resort is a good size and has a variety of dining options. It has nightly shows at 8pm that are a hit and miss but the kids seem to love them. Several pools, including a kiddie pool. They also have a kids zone where you can drop off your kids if they are between ages 4 and 12. There is a private beach with beautiful scenery. They have added a lot of cabanas (that you have to rent) that blocks some of the view (con). Staff was amazing and very attentive to your every needs. We had an experience dealing with the manager and he was a top class professional. This place is worth it in every way. Tip: Moongate, which is the habachi restaurant, is very popular so you should make reservations as soon as you arrive at the property. read more

Hyatt Ziva Cancun - View from room 2408 - Hotels Near Me - Cancún, ROO

It was our first time in Cancun, MX and at an all-inclusive property. What a very nice and memorable time we had while celebrating our 40th Wedding Anniversary. Compliments of our son and daughter-in-law who also joined us while celebrating their 20th Wedding Anniversary. Plus our 10 year old granddaughter was able to come with us to make our party of 5 on this visit. All five days there we were treated like royalty must feel. Lots of smiles and staff going above and beyond for any and every need we might of had. I did injure my foot in the ocean and the medical staff took very good care of me over several days making sure my foot healed properly too. The best surprise was when we wanted to enjoy La Bastille French Restaurant again, but mentioned we were having to tag team with our 10 year old granddaughter, since they do not allow children. The team there, especially Sebastian the waiter arranged for us to eat the the Chef's Table Restaurant instead. It was a GREAT SURPRISE that we were the only ones dining there that night and had the whole room to ourselves. The meal created before us, like a show was AWESOME INDEED!!!! I'm looking to going back again and again! read more

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I went on a family vacation around 3 years ago and I absolutely recommend. They have some of the absolute best food I've ever tried. For people who like variety, they have a steakhouse, Italian food, Mexican food, Hibachi, burgers, multiple breakfast locations, and a place that sells the best desserts from each restaurant!! The atmosphere is warm and welcoming and you will definitely want to try both their pools and a swim in the warm Caribbean Sea, and treat yourself to a poolside drink and enjoy music and games. Oh! And that's not even the best part!! Right in front of the hotel building we stayed, was a large pool with 2 or 3 dolphins. It's kinda pricey but the experience to Swim with them is unforgettable. I love the Hyatt Ziva, and I would do just about anything to go back again! read more

We took a December holiday and it was perfect! Even though the weather says rain all week, the rain came and went with some cloudy hours. The resort was wonderful! We got the swim up room facing the ocean. The pools are excellent, and heated. We loved everything about this resort: the scenery with clear blue water surrounded the hotel, the pools, the food, the entertainment, and most of all the people that work there. They all are very friendly and helpful. We likeed that you can walk up to all the restaurants, coffee shop and candy without reservations, except for the tempenyaki tables that we did have to reserve. The entertainment was great, something for everyone from kids painting, dancing, bouncy ball, beach valley ball, and my favorite, the water acrobatics. We definitely recommend this place for beach vacation! read more

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