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Nyx Hotel Cancun

2.9 (99 reviews)
ModerateHotels

Nyx Hotel Cancun Hotels Photos

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Mold in hotel room
Vivian S.

The Pros: The beach and resort is beautiful, the staff are (mostly) welcoming and helpful. The deck-side restaurant is nice, breakfast buffet wonderful, and there's lots to do within walking distance. Bernado at the poolside bar was lovely, as was Dana and Victor at the spa. The Cons: You only get two "included" dinners for 5 days and both restaurants were nearly inedible. There's mold in the hotel rooms. Beachside service, decent cocktails, room service, and many items on menus are an additional cost even with the all-inclusive plan. We attended a sales pitch in exchange for a couples massage and the sales boss was rude and insulted my wife and I. I've stayed at the Grand Fiesta Cancún and Royal Sands and had a far better experience for a similar price there.

check in after 3 hours of waiting
Sage E.

very terrible. we registered early check in at 12 pm the room wasn't ready until 4 pm, all we received from that was a dinner voucher after one of the employees snatched food out of my cousin hand... Terrible service, terrible customer service, terrible accommodations. I would NEVER recommend anybody to stay here

Zabrina H.

Very nice, affordable all inclusive resort. Smaller than other resorts in Cancun but for sure the most affordable without compromising quality service. The resort is on the beach with two medium size pools. Three restaurants and buffet breakfast included in all inclusive package. I would rate food at resort as 7/10. However, with only 3 restaurants, if you are staying longer than 4 days, you'll get bored with the food (we stayed 4 days). Also note that one of the restaurants only lets you eat there if you are staying 3+ nights. Which I thought was unfair even though we weren't affected. Staff is super friendly and accommodating. Kept rooms clean etc. I would rate rooms 7/10. Nothing fancy but above average. Beds were comfy. There aren't any activities at night which was a bummer since I went with a group of singles. That would be something I would recommend to the resort is planning night time (or day time) activities for guest.

Hotel, red flag hard currents to swim

The pool is very small with limited chairs (gone by 9am). They require you to wear a wristband at all times. They also have many rules and watch you like a hawk. They do not tell you all the rules at checkin. Some rules are not written down anywhere, they make them up at the front desk. For example, YOU ARE NOT ALLOWED ANY VISITORS. If you meet someone outside, THEY ARE NOT ALLOWED IN HOTEL. If you have friends at another hotel, they may only see you in lobby for 30minutes where they can watch you. It's very creepy. But like everything at the hotel, if you pay them $90 then rule no longer applies. SINGLE PEOPLE SHOULD AVOID.

Living room area
Lily S.

Depending on why you're here in Cancun really determines what kind of rating you'd give this hotel. I'm giving this two stars because of its location and all the staff are nice even though they have a serious communication problem. I was in town for my company convention at the Moon Palace and we decided to come a day early to stay at a hotel in the hotel zone so that we can get some beach time in the aqua blue Caribbean waters. We chose to stay here at the NYX because of its location and high ratings on Tripadvisor. As soon as we walked into our room I was disappointed. We requested for a deluxe room with two beds but what we got was comparable to a specious one bed suite so we had to get a roll away bed for our daughter. The room was nothing like what I saw in pics. They were all modern and newly renovated, ours looked like a pueblo style room in a dungeon where everything seemed old, out of place and mismatched. We went to the front desk to see if we could get a different room, and they offered to upgrade us to a master suite for an additional charge (that's most likely similar to the ones I saw in pictures), but since we're only here for one night we decided not to do it. The food was ok but there's only one main restaurant that serves lunch then switches to dinner so there's not really a lot of options. There are two other restaurants on site but there's a minimum stay and advanced reservations required. They have body wash and shampoo pumps attached in the shower but no conditioner, which later we learned was the least of our problems. We made a couple of calls to the front desk for extra towels then extra pillows, but both times they didn't bring enough of either. They make the bed with two layers of flat sheets instead of a blanket, so we had to call again (twice!) for blankets, but both of the blankets they brought had a sour smell like it was soaked in milk and left out to air dry in the sun, so we just slept with pool towels and cuddled to stay warm. There were drain flies the whole time in the bathroom and the Wi-Fi was super glitchy before 10am. We were just happy to be out of the room, at the beach, and couldn't wait to check out. If you are looking for the all-inclusive dream vacation experienced, this isn't the place. But if you just want to stop here to have some fun in a white sand beach with warm aqua water on your way to another resort that's slightly out of the way, this will do.

Shower shampoo and body gel, no conditioner.
Brian W.

Let me just start off by saying I do regret not getting the all inclusive package. It is pricey to eat at the resort a glass of soda is 5 dollars with each refill an additional 5 so it adds up fast. The food was ok, the breakfast was probably the best. Staff was nice enough, but I felt like not having the all inclusive wrist band I didn't get the same treatment. Would I go there again definitely no.

Wine and strawberries after our wonderful massages
Kris S.

I'll go first by saying some of the positive with NYX hotel. The bartenders/waiters by the beach and pool, Juan, Julio, and the other bartender (his name is slipping my mind at the moment)are wonderful! If I were to come back there it would only be because of those guys. They were funny, attentive, quick, and had impeccable customer service. They go above and beyond. We enjoyed the 80 minutes couples massage along with the champagne and chocolate covered strawberries that came to our beach bed after. One of the best massages I've had a long time. We didn't take go to the pool often but the pool side entertainment guys seemed to be a lot of fun and people really enjoyed them. The outside of the resort is beautiful. For the negatives: Front desk people are not helpful. I have traveled all over and this place is one of the worst places I have stayed. Beware of the 'all inclusive' dinners as it is hard to get in to the two restaurants within the hotel. We were allowed 3 reservations per restaurant with our number of night stays. My boyfriend is an early riser and would try to make a reservation right away in the AM due to their one day prior policy...never had any luck. They use a QR code to book your reservation which is in the lobby. When using this code it just spins...nothing works. The front desk ladies just look at us like we are the problem when, in fact, seems like it's their janky system. Very frustrating. We also booked and paid for a deluxe king room. We got a small room with a queen bed. When we showed them our booking reservation they said we were basically out of luck to get the room we purchased or we could get a new room looking over the lagoon with two twin beds. They didn't offer some sort of refund for the difference between a king and queen room. What customer service they have! Wow! Amazing! Our room was also on the very top floor with no elevator. I understand why no one wanted to make the trek up there to clean our room. Our AC leaked from the ceiling and was almost impossible to get cool in there. The hot tub is also not hot. We noticed for an Adults Only resort there were a lot of kids at breakfast and the pool. After a long day of excursions we took advantage of the room service. I just assumed being an all inclusive restaurant, room service was also included. IT IS NOT. We paid $60 bucks for a burger, pizza and ice cream...and they forgot silverware. Guess we didn't need the spoon to eat ice cream. Again, the only reason I would stay at this resort again would be to see the bartenders and waiters.

Please look at other reviews about items being stolen.

am deeply saddened to leave a one star review. My boyfriend and I stayed from Sept 30th until Oct 3rd for my birthday. Unfortunately on Oct 2nd .2024 we came back from an excursion around 6:30 pm and noticed a watch missing from our room after we showered. This watch was left under the tv the moment we left our room at 5:50 AM. I believe this is no coincidence that it just happened the day before we leave .My boyfriend only brought two watches his gold watch and apple watch. This specific day he decided to wear the apple watch. The entire time we had been locking stuff in the safe but this time we simply forgot. There were only certain people with access to our room. We asked staff to review cameras. They filed a report and said they would question staff the next morning as they all had left for the night. If for some reason its not found they suggested we do a police report. Ofcourse if the cleaners report not seeing a watch there is nothing much the hotel can do. Update we went with guest experience. She said the room was left "open" and it was reported by cleaning staff. They said they did a walk through to check the room out. I was left astonished by this. The lack of accountability was crazy. They said anyone could have gone into the room and stolen the item. The crazy thing is my items , makeup and clothing was still in place. If someone had truly walked in there in hopes to steal upon entering the room they would have searched my bag and luggage. They would have taken my boyfriends belt as well. Also if hotel was concerned about safety why did staff not inform us the room was left "open"when we reported an item missing? Why were we not notified when we arrived. Conviently only when item was reported missing. I spent my night crying my eyes off completely shaking until my boyfriend convinced me to go out and still enjoy my birthday. Even then we came back before 11:30 due to the night being ruined. The hotel itself was clean and organized. The food was amazing. The front desk was inviting and amazing ( Maike and gentlemen at the front). Douglas and trainer also did an amazing job at taking care of us at the restaurant. We did the all inclusive and even upgraded our room. We spent and invested in the hotel along with tipping. Please be aware of leaving items in the room. We have stayed in sketchier hotels and never had any items come up missing. We also did not drink heavily, cause chaos , or were rude. I will be sharing my experience on instagram, facebook and tiktok. Be safe during travels everyone.

Angela W.

Overall the staff and hotel was pretty good but the hotel had a strong smell..possibly mold that they are trying to cover up but it definitely needs to be replaced. It was irritating me the entire trip, please address. It was a quaint hotel.

Vincent N.

Did the All-inclusive option and it was well worth the price! Make sure to bring in your passport if you are from out of the country, they will need to scan it, and make sure when you sign their documents when checking in that it matches your signature on your passport. Rooms were very clean and modern. Room came with a mini-fridge filled with water, beer, and sodas (They refill this for all inclusive). The water pressure for the shower is weak, and the bed Is a little uncomfortable (too firm). Nice balcony outside with a nice view of the Hotel Zone and canal (I believe the cost is additional for the beach view). All-inclusive: Breakfast, lunch, and dinner is all included at the restaurant located on the resort. The lunch and dinner at their restaurant is Amazing! Great tasting food with beautiful presentation. The breakfast buffet however was underwhelming, the lunch and dinner makes up for this! All drinks at the bar and restaurant is included! However premium drinks is not included (This includes drinks in a coconut or pineapple). The beach is beautiful with plenty of chairs. You may also reserve a cabana or have dinner on the beach for a cost. I took one star off because they seem a little disorganized. We made reservations for another one of their restaurants on site (Chianti Restaurant) and they lost our voucher for an all inclusive meal. I also saw they also ran out of rooms for a couple that had a reservation.

Ocean view
Maria G.

False Advertisement! I had booked since March 2022 for August and when we checked in turns out our "All Inclusive" was not All Inclusive. They claimed that's the name of the hotel, NYX Hotel All inclusive but it's in fact not named like that. They asked if we wanted to upgrade to all inclusive we had to pay $700 dollars more on top of the $1,500 I had already paid when I had booked and paid for All Inclusive package for 5 nights. I ended up paying for 2 All inclusive which I had to pay $280 dollars extra which I regret because I was not even worth it! I had paid extra for the Master Suite, when we got to our room the smell was very bad almost if not mold, the AC had a leak and there was a big puddle of water on the floor, they moved me to another room. The fridge was so small only had one water per day, and only two towels. The bed sheets and so cheap and the mattress was hard and uncomfortable. The food was extremely over priced $100 per night for 2. I did not like that no one was allowed to be in the pool after 8pm and they always ran out of towels. Front desk is rude and seems like they do not know what they're doing. Breakfast was disgusting the eggs were so watery and nothing looked fresh. Overall; I'm very dissatisfied and disappointed. I do NOT recommend this place for anyone! Save your money and book somewhere else! This isn't even close to being a resort. Only looks nice from the outside but is very humid and smells horrible. Just like a cheap hotel when in fact nothing in here is cheap and they try to take your money for anything. Only positive thing I did like was the ocean view and the location of the hotel- mall, stores, bus stop are all walking distance.

Lake view
Milissa B.

Amazing hotel! It's a smaller hotel but it's just perfect! You actually get to relax! The food was amazing; lunch and dinner were served not like the usual buffet instead you ordered from a menu and outside with the ocean view. Everyone in this hotel was super friendly and made you feel so welcome! A shoutout to Ricardo,Jose Juan, Gustavo and everyone who made our stay here so wonderful! I would definitely come back but there are too many places to explore in this beautiful world! X PS: If you have a lake view room you'll get to see the sunset every night and its beautiful!! We had room 2501 which was right on the corner and you get both lake and ocean view The buses here take you anywhere for $1 and we also booked a hire car to explore the cenotes which is a must! And chichen itza was amazing. We also went to tulum and hired bikes there for the day. So much to do here!!

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Nyx Hotel Cancun Reviews in Other Languages

Review Highlights - Nyx Hotel Cancun

Although Hotel NYX is not considered as a luxury resort the staff are very attentive and friendly.

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Hyatt Zilara - Guest Room

Hyatt Zilara

(280 reviews)

$$$

Zona Hotelera

WOW This is our…read morefirst resort in Cancun and I don't think we will ever choose another one. FOOD Wow. We did our homework before our trip and saw Zilara Cancun had good/decent reviews about their food. Let me tell you, this is probably the best food I've had in a long long time. Top dishes for me are the octopus with mole and lobster tostada from Maria Marie. If you like/can eat seafood, trust me on this. The drinks are phenomenal as well. There are signature drinks at all the restaurants. Those are mostly hits but some are misses (depends on your taste buds) PRO TIP: sign up for alcohol tastings at The Den first day you get there. We did tequila and wine tasting. It was quite a unique experience. SERVICE I've never gotten treated like this in any hotel I've been at. Chef's kiss for sure. The bellhop/front desk usually can break your 20s/100s into 1s so don't feel the need to exchange pesos (unless you want to of course). The workers at the hotel (and around Cancun overall) takes USD PRO TIP: there are a lot of activities hosted by the hotel. Morning exercise classes are really fun and the night shows are just okay. The crowd is definitely on the older side that just want to come to Cancun and chill not party. From hearing the reviews, Zilara had the most amount of activities from various first hand reviews from our friends All in all, solid resort. You won't regret it!

We typically go to the excellence Cancun, but they didn't have two club rooms the weeks we wanted…read moreto go so we picked the Zilara and overall I'm glad we did. FOOD- I overall liked the food. I wish they would have advertised/told us the buffet had different theme dinners. They were our favorite for dinner. There were good dishes at each, but nothing phenomenal. I really liked the lunches they had set up by the pool. It was overall good and on par with my expectations for an all inclusive. BEACH- this is honestly one of the highlights. The resort had one of the best beaches and ability to get in the ocean. If you want to get in the ocean, this is the spot. SERVICE - this was the most disappointing. At Excellence you cannot breathe without someone asking if you need something. It took a long time for people to check on us and we tip well. Day 4 we finally found Humberto who was THE BEST! Find him and tip him well. ROOMS- they were good and I was happy with them! POOLS- the pools were fine. A little shaded. The most annoying part was the cabana situation. Some are free, some are always paid, and some are paid on certain days. I get up at like 6AM every day anyways so I got good cabanas but if you're not an early riser you're screwed. Overall, I'd return!!

Grand Fiesta Americana - Our hotel room

Grand Fiesta Americana

(254 reviews)

$$$

Zona Hotelera

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Grand Fiesta Americana Cancun completely exceed my expectations. From the moment we arrived, the…read moreservice was warm, professional, and truly top tier. The staff was always nearby, attentively anticipating our needs and checking in seamlessly to ensure we have everything we could possibly want, creating a refined and personalized luxury experience throughout out stay. The property itself is stunning- beautiful ocean views, though it is an old property but is well maintained. Our room was spacious and had breathtaking views of the turquoise Caribbean Sea. The food was another highlight. With multiple onsite restaurants. Vina del Mar was perfect for starting the day- it serves breakfast lunch and dinner and offers mexican and international cuisine . Outdoor sitting was beautiful. All other restaurants would need reservations- and we tried Chianti Trattoria Italiana - serving Italian cuisine and had elegant atmosphere. La Joya- serving authentic Mexican cuisine with incredible presentation. With its prime beachfront location, relaxing pools, outstanding dining options, and exceptional service, Grand Fiesta Americana Cancun delivers a truly luxurious experience. I would absolutely recommend this resort and would love to stay here again.

Live Aqua Resort - View from one of the cabanas facing the ocean

Live Aqua Resort

(460 reviews)

Zona Hotelera

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

Visited at the end of March to attend a wedding at the resort property. We scheduled local…read moretransportation which was a breeze coming from the airport to the resort. Our luggage was immediately checked in and we were able to check in even arriving early around 11 am. Our particular room was ready and we checked and our luggage was promptly dropped off. We stayed in an oceanfront room which had a beautiful view with a seating area inside and on the balcony. The room and bathroom were very clean and well stocked. I like the aromatherapy touch in the resort and in our rooms being able to choose which scent you wanted was very nice. I loved the separation of the toilet and shower by a wall and doors for privacy when using either. The water pressure and water temperature in the shower was great although there was some water draining from the shower during use. We would generally put a foot towel down to contain the water. The room was serviced twice daily so we were never without towels, etc. I also utilized the laundry service which was reasonably priced for three pieces of clothing and it was returned the next day. The staff was generally very courteous and helpful (we only had one less than courteous experience with a waiter at the Hidden Garden on our last evening). The food at the restaurants and by the beach and pool area was great - I cannot say enough about the fresh fruit and the grilled ribs and chicken so well seasoned and cooked with flavor. We ate daily in Siete for breakfast (the smoothie station you will need to go to first because it fills up because the smoothies are sooo good). We also dined at Hidden Garden where I enjoyed Indian cuisine which was delicious (but a small portion). All inclusive so it was nice not having to continually carry payment and only the gratuity needed for the staff. The last two mornings of our stay there appeared to be construction in the room next door or our floor which was disturbing - we did alert the front desk staff and it would generally stop around a certain time. Getting beds and chairs at the beach was generally easy but for the pool it was the hunger games usually having to place towels or bags on chairs early to 'reserve' them (there are no reservations for chairs only for the larger cabanas for an additional fee) We also experienced the spa which was amazing. Highly recommend visiting during your stay. The spa ritual is so relaxing and the couples massage in a combined room was great. Would definitely stay again. $$$

Hyatt Ziva Cancun - Festivity before dinner

Hyatt Ziva Cancun

(446 reviews)

$$$

Zona Hotelera

My first all-inclusive resort experience, and it's so good that I think it would be hard to top…read more Six days and 5 nights is a good length to stay with children. Besides the price (extra $127/night for a toddler), we had a wonderful experience - the food (both quality and variety), the well-kepted grounds, the amenities (Kid's Club, gym, pools) and the service are all top-notch. Food: there are food available from 6AM to 11PM. Some places I visited multiple times are: The cafe (opens from 6AM to 11PM) - coffee, tea and Frappe available all day. I usually stopped by after the gym (yoga near the beach at 7AM) to grab a iced latte and freshly baked pastires (dulce de leches cruffin is my favorite). Habaneros (opens from 12-6PM) - this is a casual spot serving tacos and ceviche on the beach. Even my toddler enjoyed the mixed ceviche with octupus. I enjoyed the ceviche, salmon toastada, and octopus tacos, while my toddler playyed with sand on the beach next to the table. Moongate (opens after 5PM) - the only restaurant that requires reservation, but for Teppanyaki ONLY. We were able to make a reservation for 5PM about 3 days in advance. The Teppanyaki chefs are all super energetic and made the experience fun for both kids and adults. We went back for dinner, and enjoyed some Asian Fusion dinner of ramen and sushi/rolls. My favorites include Short-rib, Teriyaki Salmon and the Omakase Nigiri. Trade Winds (opens for breakfast and dinner) - best steak in the resort. Last but not least, it took me 3 days to find my non-alcoholic drink of choice - strawberry mojito. I'm not a fan of the pina colada here, just FYI. One thing I don't like is the dolphins in captivity. I know it's a major attraction of the resort, and my kids honestly enjoyed watching the dolphins swim around and being trained. But it still makes me sad to see them contained in such a limited area.

One of the best vacations I've ever taken. 6 days here and it flew by so quickly. Everyone in my…read moregroup said the same thing. The property is MASSIVE. There are about 7-8 different restaurants and they all have their own theme/specialty. For the most part, the food here is amazing.. Like, I would come back as a regular paying customer. The people who work here appear to have a lot of pride and certainly make you feel well cared for. The service has been nothing but amazing. Highly recommend renting a cabana for a day or more. It comes with its own food/drink service (although sometimes we didn't see them for long stretches of time). You also get a free 5 minute facial for two people and two complimentary coconuts. Highly recommend because the bench chairs get taken up early in the day with people who simply put towels on them and walk away. The views here are amazing. The water is warm and blue. Everything I learned about cancun was real lol. I'd definitely come back here again in the future!

Kempinski Hotel Cancún - Fuzeball and ping pong

Kempinski Hotel Cancún

(209 reviews)

$$$$

Zona Hotelera

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

JW Marriott Cancun Resort & Spa - The view

JW Marriott Cancun Resort & Spa

(327 reviews)

$$$

Zona Hotelera

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

Le Blanc Spa Resort Cancun - Blanc Gym! Classes in the back room.

Le Blanc Spa Resort Cancun

(225 reviews)

$$$$

Zona Hotelera

We were greeted by Joe and cold towels! Soon after, a drink and warm neck pillows....ahhh!…read moreSo many people there make a difference in our week stay such as; Roger and Michelle. At the pool we were taken great care of by Maria, Jeanette, Lucinda, and Laura! At the upstairs bar, Rual was a fantastic bartender! We so appreciated our Butlers, René and Juan! At the Spa, we highly recommend Linda. And at the Salon, there's no better than, Karina! Every restaurant had amazing service and food. I want to tell you our favorite restaurant, but they're all so good and we have a favorite something in every restaurant, so try them all! We also had so much fun playing pickle ball, chess, pool, and other games! Just a perfect week, hanging out at the pools or the beach, just everything...so much fun! Thank you to everybody at LeBlanc that made our stay extra special! And we can't wait to come back soon!

Stayed here for a week and were a little disappointed. It didn't live up to our expectations as…read morebeing the most luxurious of the Palace resorts. My husband and I were celebrating our anniversary and were looking forward to a relaxing vacation. We arrived early, 7:30AM and our private transportation picked us up after about 15-20 minutes after arriving. After a quick drive to the resort, we checked in. No welcome towel service nor welcome drink, but we received a warm neck wrap. Unfortunately, our room wasn't ready until 11:30AM, so we walked around to explore the property and have breakfast. We received a text message from the lobby that our room was ready and to return to the front desk. We were told our room number and that our luggage would be delivered shortly. The room had a beautiful view of the ocean, clean, stocked with snacks and drinks ,and over all nice. We unpacked ourselves and headed to the pool. While we were on the way, we met our butler who's desk is located in the hallway of the elevators. At that time we were connected to a WhatsApp group text. Then we returned to our room with our butler, who reviewed the amenities and light switches in our room. We ate at all the restaurants. We went to Blanc and Terraza for breakfast and our 2 favorite restaurants for dinner were Bella and Yama. Unfortunately, on a few occasions, Terraza and Yama served us cold food, as if they were sitting out too long. We tried scheduling room service breakfast and they were behind in schedule 30-40 minutes. We were underwhelmed as the room service menu as it wasn't as grand as the other palace resorts; we were looking forward to the chocolate cake; which wasn't available. The K'akau, coffee shop was the best to relieve our chocolate cravings. The main pool lounge chairs were always taken, so get there early. We relaxed at all the pools and depending on the day had our favorite. The beach is beautiful and the lifeguard at the tower was always welcoming and helpful to get us lounge chairs. The spa services and hydrotherapy were wonderful, but we were disappointed that the men and women were separated in the pool and jacuzzi areas. We ran into difficulties with our dinner and spa bookings. We made prior arrangements with our pre-concierge, but when we wanted to change our schedule, the on site concierge didn't have access to canceling them. We were told to email our pre-concierge to ask her to delete them from the system. Our pre-concierge also didn't confirm our restaurant bookings for certain days and so we had to ask our Butler if they were booked. What was the most disappointing was the evening entertainment. We were looking forward to certain shows/performances and then a few hours before the scheduled time, seeing the entertainment was removed and replaced with something mundane. We've been to Sun Palace, another adult only resort, down the road and after our experience at Le Blanc, we actually prefer Sun Palace over Le Blanc. From our experience.. Le Blanc is a great place if you enjoy the spa, peace and quiet, and want to just chill and lounge. But if you want a little more excitement, fun, music, and meet people and have great conversations, Sun Palace is the place. Our Butler, Rene on the 3rd floor was awesome. He made our anniversary special. Safety: We felt safe. When we arrived at the resort after walking down the hotel zone, security always checked us in. When we arrived via taxi or uber, they did the same thing. If you walked out to the beach, you have to scan your bracelet to exit the gate and also scan it the when you enter back onto the resort property. Elevators: There are 3 elevators and during our stay, 1 was always out of order. One day, 2 elevators were out of order. Luckily, we were only on the 3rd floor, so we often took the stairs. The stairwell does need more lighting, it is dark, so watch your step.

Intercontinental Presidente Cancun Resort - Ceviche Misto at the bar

Intercontinental Presidente Cancun Resort

(101 reviews)

$$

Zona Hotelera

I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

(289 reviews)

$$$

Zona Hotelera

We stayed here for a few nights. Unfortunately, our flight got canceled, and we got in a day late…read more While I totally understand why, they wouldn't accommodate us by pushing our stay back a day. Update: we've come back a couple more times. We have had good experiences every time we have come here. The kids find the slide boring after a couple rides. They have some activities during the day stuck a beach volleyball that is fun.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

Hotel Riu Palace Las Américas - View from room

Hotel Riu Palace Las Américas

(324 reviews)

$$$

Zona Hotelera

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

What an incredible trip!! Hands down my favorite place to stay in Cancun!…read more The hotel was stunning. We got the jacuzzi room and it felt like we had a palace! The views were insane and we felt like royalty! Our friends got the Jr Suite rooms and their rooms were equally just as nice (in case you are looking to save money, no matter what, get that frontal sea view room!!!!) The hotel is a palace and we were able to explore other hotels around (Caribe night party was super fun! And the Cancún next door was more lively at night and had better social life!) The staff were super friendly and made sure our cups were ALWAYS full and we were happy!! It's also NO KIDS, so you never had to worry about crying babies or kids running over your stuff at the pool/beach! The food: The buffet was great (not like normal hotels cheep buffets) this place had amazing staff and the quality of the fresh food was so shocking! There were endless options each day. There are also other restaurants at the hotel, our favorite was the Japanese one, the food was so good (we got multiple dumpling orders TO-GO back to our room. The steak house was good as well, just it gets BUSY and you need to book in advance to ensure you'll get a table. The Italian one was very American Average, nothing crazy stood out, but again the venue vibes were great! The 4th one, we never went to cuz the menu didn't fit our desire, but it looked cool from the outside! Cons of this hotel: The 24hr snack lounge had this kinda funky cleaning smell? I don't know how to describe it but my clothes coming home had that odor on it. Also The beach was kinda small/narrow so there wasn't much room if you came down around lunch. Chairs/loungers were also a VERY hot item and it was hard to find chairs after 10am most days. If you like to drink, there isn't that "top shelf" quality of liquor here, it's kinda average... but the bartenders were able to make virtually any drink and we never had a single bad drink! Transportation: No one (not a single person) told us that you need to confirm your return transpiration the day after you arrive (and the travel people can be found out at the stage lounge are most mornings). Riu had messed up and booked 2 out of 6 of our party on a VERY early pick up instead of having us all travel together. We had to rebook through the agent outside but I was able to get a refund when I go back home) ------------------ Overall, BOOK this hotel. The location, the perks, the quality of life here can't be beat! We are already booing our next 2 trips here LOL

Nyx Hotel Cancun - hotels - Updated May 2026

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