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    Ocean Dream

    2.4 (49 reviews)
    ModerateHotels

    Ocean Dream Photos

    Recommended Reviews - Ocean Dream

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    Reviews With Photos - Ocean Dream

    Confirmation email

    I booked this room on 3rd September 2025 and the confirmation email that I received from the hotel says: "Pricing details Subtotal EUR 400.33 Inclusive taxes EUR 84.05 Total EUR 484.38 Paid EUR 24.22 Pay at the property EUR 460.16 Prices are converted to show you the approximate cost in EUR. Original currency: USD." The exchange rate between Euro and USD$ was 1.17 at the time of booking (3rd September 2025) so the USD$ price for the hotel was $538 at the time of booking. When checking in, I was told to pay USD$613.44. I showed the confirmation email to the receptionist. The receptionist explained this but saying the exchange rate was different to the time of booking. The exchange rate from Euro to USD$ on the day that I checked in (5th March) was 1.16 between Euro and USD$. This is such a minor difference between the exchange rates at the time when I made the booking and the time when I checked in that it should not have made any major difference in the price. Still, I was charged USD$613.44 instead of the price in the confirmation email USD$538. I have looked again at my confirmation email and it says nothing about any 'hidden' fees or taxes that will be added at the time of checking in. I have never experienced this at any other hotel I have ever stayed at, that the hotel will charge a higher price than what is agreed in the confirmation email. In addition, the hotel was noisy. I had to sleep with earplugs every night. In addition to this, I woke up from a strong smell of cigarettes in my room 3 out of 4 nights. I could not understand where the smell was coming from. No one was smoking outside my room or on the balconies. I guess people were smoking in neighbouring rooms and the smell seeped through the cracks into mine. In addition to this, I had asked for a room on one of the higher floors at the time I made the booking. I was placed on the MZ floor..... I will rather sleep on the street than stay at this hotel again.

    Maggots in the drink
    Bella B.

    IF I COULD RATE A 0 I would!!!! DO NOT BOOK HERE!!! Our experience at Ocean Dreams Hotel Cancun was nothing short of a nightmare. The drinks we got from the pool had maggots in them, which was absolutely disgusting and unacceptable. Maggots in the drink and refused to refund us for all the drinks only refunded us for 1 drink even though we had multiple of the same drink and we found maggots in multiple cups. The reception service was abysmal. Due to flight delays, we arrived a day late, but we had informed the hotel in advance and were assured our reservation would be held. Despite sending an email and a picture of our passports as instructed, the hotel canceled both our rooms and refused to refund us. We weren't even allowed into the lobby until we booked a new room, leaving us with no choice but to book the only available room: the penthouse, at a significantly higher cost. We lost all the money we had paid for the original rooms, which was incredibly frustrating, especially since our family was already staying at the hotel and the main reason for our trip was to spend time with them. The reception staff denied having any prior communication with us, despite my aunt, who checked in the day before, having explained our situation and being told it was fine. If we had known they would cancel our reservation and take our money, we would have added my aunt to the reservation to avoid this issue. Once we finally checked in, things only got worse. The pool was filthy, with visible chunks of hair, dirt, and sand, making it clear it hadn't been cleaned properly. Our penthouse room had a leaking toilet, which dripped from the top level into the kitchen floor below, rendering it unusable and disgusting. Had to have towels on the ground every day otherwise floor would be covered in nasty water. After we informed front desk they didn't care and didn't offer any compensation. Another awful experience after another. Overall, the service was mediocre at best. This was a terrible experience, and I would never recommend Ocean Dreams Hotel Cancun to anyone.

    Alyana S.

    Ocean Dream was the spot we went for our honeymoon! We specifically picked this place due to the location and price per night. Here are the pros and cons of this place: Pros: 1. Location is great with many local restaurants and to the clubs/bars in the hotel zone especially if you're out partying until 3am and don't want to worry about walking too far to your hotel. 2. Great location on the beach and if you have an ocean view room like we did it's great to look at and see the sunrise in the morning 3. Staff was great about getting stuff cleaned up and when we accidentally used the wrong code and locked our stuff in the safe the staff was great to come fix it 4. The pool was nice and the staff was great at the swim up bar and restaurant if you want to get food and drinks on site! 5. They don't have all these resort fees since they only have the pool onsite and have an optional surfing/paddle boarding if you want to do that 6. Overall our room was a good size plus it came with a microwave, refrigerator, and a nice kitchen! We didn't know we got this added since it wasn't on the online reservation we made so it was a nice add on when we got there. Cons: 1. Shower pressure was weak and the bathroom could use a little TLC 2. The elevator was slow and they only had one "working" elevator. Sometimes it would get stuck on certain floors for some reason so you just suck it up and take the stairs 4. They just leave your luggage in the lobby where anyone can pretty much take it if you get there early for check in since they were strict on check being 3pm. They don't have a private room for it. 5. Overall the place could use a touch up.

    Mold all over beech loungers...that must be the "all-inclusive " part.

    A worse travel experience than a barraks by a burnpit, the tale of Ocean Dream by Guru Scamers that advertise all inclusive. We booked through Expeidia for a King Bed and hottub room with all inclusive package. We stayed for a week for my cosins wedding hosted at the hotel on the beach. When we arrived it was explained to us that there was no all inclusive feture and that we would be required to pay for food, drinks, and spa. Multiple websites, all with Ocean Dream by Guru as the url listed all inclussive stays. Plainly a scam. To call ocean Dream by Guru a "3 star" is laughable. The beach loungers are covered in mold. The elevators are always broken, forcing guests to use stairs that look like they came out of a Unicef add to end child poverty. The shower drain is so trash that the stall fills with water, completely negating shower shoes as a defense for whatever is growing in said drain. Hotel approved tours are blatant scams (look for my review of MayaB Chichen Itza bus tours) Every front desk worker has assured us of thier inability to do anything, the management is conveniently absent at all times. This was an unacceptable stay. Given the option of my dilapidated bombed-out hole of a Middle-Eastern barracks and Ocean Dream by Guru...I would recommend the warzone. My cousin was almost crushed by falling concrete on his balcony...the hotel literally tried to fall on him 0/10 for safety. If you want an experience in Cancun to regret your entier life, Ocean Dream is that regrettable experience. 1 star is 1 too many.

    Bathroom door broken

    This hotel should be called OCEAN NIGHTMARE. Do not go here!! I paid more for a bathtub in the room, and there is not enough hot water to fill it up. Each room has its own 5 gallon water hearer so you run out of hot water if you try to fill out the hot tub. So then no even hot water to shower. The bathroom sink drain was not working, water got stuck. The outlets next to bed were not working either. The towel was old and with stains. This place will ruin your vacation!!!!!

    Ocean Dream lobby
    Jens J.

    Note on 1/7/16 - The review below was based on my experience staying here in December 2014. The owner died suddenly and unexpectedly in December 2015 and it is very likely that changes here, for better or worse, will occur or have already occurred. Ocean Dream Hotel is undergoing extensive remodeling that should be complete in 2015. We were fortunate to be assigned to a room where renovations had only been completed the day prior, so everything in our room was fresh and new. We had an outstanding visit, and would stay here again. We loved the abundant space, as well as the thoroughly modern kitchen and bathroom. The windows facing the ocean were nice. Hotel staff were friendly and responsive to our requests, and housekeeping did a very nice job maintaining our room. Towel and sheet quality were excellent. The room air conditioner (located in the ceiling) was powerful, but very quiet. The big flat screen TV was great, and there were several Engiish channels. We were so comfortable at the hotel that one morning we just esconced ourselves in the room and watched episode after episode of "Big Bang Theory". Of course that day, the red flags were flying everywhere on the Cancun beaches, meaning that a relentless heavy southeast wind was making water activities unsafe. This is a small hotel, with less than 100 rooms. While currently there is not a restaurant nor other shops in the hotel, Ocean Dream is less than five minutes away by foot from Cancun's nightclub hotspot, where Hard Rock Cafe, Senor Frog and other uber-popular clubs are situated. Also, the excellent Le Natura restaurant (which is good for breakfast, lunch, dinner and drinks) is located just a few footsteps away from Ocean Dream. Security is solid at the hotel, both at the entrance on Kukulkan Blvd and on the backside, next to the beach. Visitors cannot enter the property without facing scrutiny. You and your possessions will be safe.

    Desirae L.

    Pretty much perfect! Such a beautiful atmosphere and the staff was accommodating in every way from the bar to the maids!

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    Avoid this place at all costs. It is not safe and people are getting robbed on the beach at gunpoint!

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    Page 1 of 2

    Review Highlights - Ocean Dream

    Room was really nice with a great ocean view, room was clean and the modern kitchenette was perfect to store my beer and make simple meals.

    Mentioned in 5 reviews

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    Hyatt Zilara - Guest Room

    Hyatt Zilara

    (281 reviews)

    $$$

    Zona Hotelera

    Of course. I only added Eddie into the service section and left everything else the same…read more I have gone back and forth on writing this review because there are so many things this resort does well, but overall my experience did not quite match the expectations I had from previous Hyatt stays. This was not my first visit to Hyatt Zilara Cancun and it was actually my amazing experience here in 2019 that started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after my first visit to Zilara, we loved the Hyatt experience so much that we chose Hyatt Ziva for our vow renewal in 2022. Because of that, returning to Zilara was something I had looked forward to for years. First, the staff at this resort deserves so much recognition. My concerns are not a reflection of the employees because the service was consistently excellent throughout our stay. From before we even arrived to our final day, everyone we interacted with was friendly, welcoming, and genuinely wanted guests to have a great experience. Before our trip, Eddie reached out as our concierge and was extremely helpful in making sure we were prepared for our stay. He helped coordinate our spa services ahead of time and assisted us with securing a late checkout, which made our trip much smoother and more relaxing. At check-in, Luis helped us on the World of Hyatt side and was wonderful. He explained the changes and additions to the resort, helped us understand reservations, and made sure we had the information we needed. Throughout the resort, the service remained consistent. Even when I had a meal I didn't enjoy, a staff member at the teppanyaki restaurant was genuinely concerned, offered alternatives, and wanted to make it right. That level of care stood out. Our room was excellent. We stayed on the fifth floor in a corner room and it was clean, spacious, and comfortable. The bed was fantastic, and I loved the pillows so much I am actually trying to find out what kind they are so I can buy them for home. The bathroom was great, especially the mirror with multiple lighting options. The shower had great water pressure and plenty of hot water, which I always appreciate. The only thing I personally missed was having a bathtub, but overall I had no complaints about the room. The resort itself is beautiful and extremely clean. The pool area is relaxing with comfortable chairs, and it was never difficult to find a place to sit. The atmosphere is definitely more quiet and relaxing rather than a party environment, which can be a positive depending on the type of trip you want. The beach was well maintained, especially considering the seaweed situation during our visit. The staff worked hard to keep it cleaned up, and the things outside of the resort's control, like weather and ocean conditions, did not impact my opinion. The spa was absolutely phenomenal and I wrote a separate review specifically for that experience because it deserves its own recognition. The gym was also impressive for a resort gym. There was plenty of equipment, treadmills, a stretching/yoga space, and even a Pilates studio. I was hoping to participate in Pilates, but the class filled up quickly. I thought the fitness offerings were a nice addition. Where this stay fell short for me was the food. At an all-inclusive resort, the food experience is such a huge part of the overall value because you are eating every meal on property. When we visited in 2019, one of our favorite memories was eating at Pelicanos by the pool, so we were excited to return there first. We knew things had changed since our last visit, but unfortunately the quality and options did not feel the same. We tried several restaurants, and while the service was always great, the food itself was disappointing. The Italian restaurant felt very bland overall, although the bread service and tiramisu were enjoyable. The cacio e pepe and pasta dishes did not meet expectations. The teppanyaki experience also was not what I expected. I was hoping for more of a traditional hibachi-style experience, and the meat quality was disappointing. The buffet was fine, especially breakfast, but nothing really stood out. Room service was quick and the staff was friendly, but again the food itself was not something we loved. My favorite treat on property ended up being the ice cream at the coffee shop. The biggest thing I missed was having easy poolside food options. When I'm at an all-inclusive, I love being able to relax by the pool and grab things like quesadillas, ceviche, or small bites without stopping the pool day. The lack of that type of experience was probably my biggest disappointment. Drinks and pool service were great, and the staff did a wonderful job checking on guests. I personally don't drink alcohol, but it was clear they were attentive with beverages. Entertainment was limited compared to some other all-inclusive resorts. There were some activities and a few performances, but not the larger

    WOW This is our…read morefirst resort in Cancun and I don't think we will ever choose another one. FOOD Wow. We did our homework before our trip and saw Zilara Cancun had good/decent reviews about their food. Let me tell you, this is probably the best food I've had in a long long time. Top dishes for me are the octopus with mole and lobster tostada from Maria Marie. If you like/can eat seafood, trust me on this. The drinks are phenomenal as well. There are signature drinks at all the restaurants. Those are mostly hits but some are misses (depends on your taste buds) PRO TIP: sign up for alcohol tastings at The Den first day you get there. We did tequila and wine tasting. It was quite a unique experience. SERVICE I've never gotten treated like this in any hotel I've been at. Chef's kiss for sure. The bellhop/front desk usually can break your 20s/100s into 1s so don't feel the need to exchange pesos (unless you want to of course). The workers at the hotel (and around Cancun overall) takes USD PRO TIP: there are a lot of activities hosted by the hotel. Morning exercise classes are really fun and the night shows are just okay. The crowd is definitely on the older side that just want to come to Cancun and chill not party. From hearing the reviews, Zilara had the most amount of activities from various first hand reviews from our friends All in all, solid resort. You won't regret it!

    Live Aqua Resort - View from one of the cabanas facing the ocean

    Live Aqua Resort

    (463 reviews)

    Zona Hotelera

    My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

    3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

    Hyatt Ziva Cancun - Festivity before dinner

    Hyatt Ziva Cancun

    (450 reviews)

    $$$

    Zona Hotelera

    Marie, Frank and America = the ultimate trio butlers to have during your stay…read moreWe ran into Marie more often and absolutely just loved her warmth and hospitality Everything here is everything you need. From beautiful sunrise to sunset, it's a must come. Mercado Buffet - (as pictured) the woman who was there everyday when I was there, was the bomb! Made tacos so promptly and they were so yummy. Definitely I looked forward to every morning! Habanero - Rafael M., we saw him on our last day. But never have I ever seen anyone so hard in such hot weather and be grateful to meet, greet, serve so many people and still put a smile on his face. If we went the beginning of our trip, I don't doubt we would have been there every single day because of him! The Spa - CESAR! Sofia and Sara are the people you need to cross paths. Cesar is the one who got us in. Never did he rush us, he wanted us to enjoy our time at the pool and he circled back with kindness. And that's the only reason why we committed to the spa! Sofia and Sara were our people at the Spa, and boy did they put in work! I felt so relaxed and decompressed at the end of our trip because of them!!! Tradewinds - Araceli, the one who made our last day special. I told her it was our last day, and she brought the whole staff to sing and had us wear a big sombrero! It was so heartwarming and it made my heart sink, and did not make me want to leave!! The French restaurant is also a must! Loved the potato leek soup and the lamb rack. The Italian restaurant had amazing cheese mushroom pizza! I've been to Hyatt Los Cabo's, and the one thing Cancun didn't have was to go boxes due to regulations. The dolphins are such a cute thing to wake up to and was such a nice thing to do for family and people! We stayed at the Turquoise building. Loved the bath outside the room! It was my birthday, and my boyfriend and the staff really made it beyond special. From roses to balloons, to cards, to the simplest reminder of all them knowing it was my birthday and wishing me the best. You will hear a lot of, welcome family or hi family. And by the end of the trip, you will really feel that they really did become your family. 100/100 recommend this place!!!

    I visited this lovely resort for my cousin's wedding and had a ball. This resort sits right on the…read morebeach and even has a dolphin encounter right on the premises. There are several restaurants with different cuisines and lots of fun activities throughout the day. The staff is so kind and accommodating, and my suite was beautiful. There are several different activities every day to meet everyone everyone's need from kids to adults. This place is ADA friendly and has a lot of water activities to choose from.

    Kempinski Hotel Cancún - Fuzeball and ping pong

    Kempinski Hotel Cancún

    (209 reviews)

    $$$$

    Zona Hotelera

    Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

    We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

    JW Marriott Cancun Resort & Spa - smoothie

    JW Marriott Cancun Resort & Spa

    (330 reviews)

    $$$

    Zona Hotelera

    If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

    Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

    Intercontinental Presidente Cancun Resort - Ceviche Misto at the bar

    Intercontinental Presidente Cancun Resort

    (101 reviews)

    $$

    Zona Hotelera

    I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

    CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

    The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    (291 reviews)

    $$$

    Zona Hotelera

    Visited on a day pass, so only used he facilities. Grounds are well maintained and the main pool is…read morejust stunning. The view of from the infinity edge looking out to the ocean can't be beat. I did have lunch at their pool side restaurant which the special of the day was poke and it was delicious. Service was also friendly and prompt. As I was there on a day pass they held my passport u til I returned the key card to access the gym/locker room and the two towel cards. I really enjoyed they have a lending library and I got to pickup a book while there. In usual fashion, pool chairs were reserved as soon as the day starts which made it harder to find a prime seat. They also had a competition at the pool area that was entertaining to watch. Restrooms could have been better marked for directions as I wondered we around for a hot minute to find the ones labeled on the maps. Maybe it was just me? Overall great day at the property and I'll stay here next time to get the full experience.

    DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

    Hotel Riu Palace Las Américas - View from room

    Hotel Riu Palace Las Américas

    (326 reviews)

    $$$

    Zona Hotelera

    Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

    I called before booking and I was told that Any Rui Palace can go to the other hotels and use the…read moreamenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

    Ocean Dream - hotels - Updated August 2026

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