Hey Ya'll! So I wasn't impressed with this resort. Amenities (3.5/5)Overall, the amenities were decent. I really enjoyed the beach and the pools for swimming. They were clean and I had no reaction after. Pools that are not properly maintained give my skin the itchies after. Food (2/5)Breakfast buffet and the Mexican restaurant were the meals I mostly enjoyed. I did love the buffet, but let's be honest, that's probably because all I ate was avocado, fruit, eggs, and bacon anyway, lol. So that part worked in my favor. The Italian spot had good apps. The mussels were what I should have eaten for my meal. The rest was meh. Room and Cleanliness (3.5/5)The room view was absolutely beautiful and made me happy. That said, I cleaned the room well myself upon checking in. I had only one cleaning so my roomie would have the new room clean experience when she checked in. Room Decor and Structure (2/5)Not up to my personal standards in any way. The minibar is why a two and not a one. There was no headboard. The sinks had no drain covers. I was petrified and spent most of the week taking jewelry on and off so I wouldn't drop anything. I really enjoyed the view from the balcony, which is where i spent most of my waking time when in the room. I also thought this was an adults-only resort. It wasn't. No bueno! The staff was a solid 5/5, especially after the mishap with my dry cleaning. They were accommodating, kind, and appreciative of tips and our patience. I almost lost it about my clothes, but they handled it well and I appreciated that. I do wonder if the floor that we stayed on was an older floor we were on the fifth floor in rooms 545, 547 and 548. So I wonder if rooms on that floor were in worse condition than some of the other others they seem to have not been slept in for a while because when I cleaned there were lots of dust as if no one had been in there for a while . The beach was great and very almost private. The vendors weren't too pushy and they had decent pricing. Dollars go further...don't exchange to Mexican pesos! read more

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I'll try to review this as objectively as I can, as maybe people in different situations might have a better experience. First, we traveled to this hotel as a family with 2 toddlers. There are absolutely no activities outside of the pool, other than a couple of hour arts/crafts place called "riuland" during the day. We traveled in January and the weather was pretty cool, the problem is the pools aren't heated. There are 3 main pools, 2 are absolutely ice cold, and the middle "heated" one is still cold. We were at this hotel for a full week and only used the pool for 2 of the days. Even those days we forced it and were shivering in the pool. The second main issue we had was with the food. At the end of the day we decided to go to an all inclusive so we can spend all day at the pool and eat a bunch of food. The pool was a no go, and the food was worse... My wife saw molding mushrooms in the breakfast omelet bar. The quality and taste of everything was just the lowest possible. Everything looks and feels rubbery. We tried out the individual restaurants and each one was worse than the last. The lobster in the steak restaurant feels like plastic and the butter is like watered down dirt, I kid you not. Our experience was so bad that we would Uber out of the hotel everyday to try and find some activity to do with the kids, and to eat out for all of our meals. We wasted a lot of money coming to this hotel and so far it doesn't seem like we will get any back. If you travel to this hotel in the Summer, and you have no small children and want to party all day, then this hotel would be just fine. However it doesn't change the fact that the food is still terrible and that is a huge portion of the cost of an all inclusive. I just recommend spending a tad bit more money and having a much better experience elsewhere. We have been to Cancun tons of times, so this is not a typical experience. read more

We had such a great time here! The ocean-facing room was gorgeous -- waking up to that view was everything. Room service was super quick and the staff at the reception and restaurant were all really friendly and helpful. There were activities happening throughout the day, so we were always entertained and never felt bored. The advantage was, another resort 'Riu Caribe' was next door & was allowed to attend the parties happening there. Overall, a wonderful experience, highly recommended! read more

Riu Palace Peninsula - From the Room - Hotels Near Me - Cancún, ROO

Update: My husband and I traveled back to the Riu Palace Peninsula and just arrived home 2 days ago. We asked for and were given the same adult villa as on our last trip. We had a wonderful time and would return again and again. The adult pool is our favourite place to be and Marcelo is a gem! He remembered our drink order after day 1. Also, special shout out to Mendez in the lobby bar, who was so friendly and always had a big smile for us. The staff make this resort! They are so kind, friendly and gracious. We will be back!! read more

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Once I had arrived here they had greeted us. We had got here before the 3pm check in so they allowed us to be on the resort early but our room wasn't ready. They held our luggage for us and we were able to go eat and get drinks while we waited. While our stay here wasn't bad at all I didn't give 5 stars because the beds were not comfortable at all. While sleeping I just couldn't get comfortable at all. Seem very small even though they say they are queen size beds but seem like they are to twin size beds. The toilet was hard to press button to flush. Literally broke a nail pressing it. They didn't refill the refrigerator or give us more waters. Mexican restaurant was good. Italian restaurant the bar was better than the entree you order. Overall the buffet did not disappoint and you had a lot of options. I really enjoyed getting in the pool. Let me not forget the cheesecake was to die for at the cappuccino bar. They did allow us to stay on the resort late and still be able to eat after checking out. read more

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Here's a polished, review-ready version of your write-up--clean, structured, and easy for readers to follow: Stayed at Riu from November 16-20 and had a great time. The resort is about 25 minutes from the airport, and check-in was a breeze. I even got my room before 3 p.m., which is a big plus for me. Drinks & Room They stock Jack Daniels, Patrón, and La Puerta Negra Reposado in the room. My room was spacious, clean, and well maintained--housekeeping did an excellent job throughout my stay. (Don't forget to tip!) Beach & Pools The beach was small, clean, and really nice, with little coves where you can relax and enjoy the waves. Beach service was great as well. The resort has about four pools: * a swim-up bar * an adults-only pool * an activity pool * a quiet pool Dining The food was solid across the board. The steakhouse was my favorite--I tried the ribeye and lobster, both excellent. The breakfast buffet was also very good, definitely a Riu signature with tons of options. I didn't try room service, but the sports bar is open 24 hours, perfect for late-night snacks. Extras You also get access to Riu Caribe, and the pool party there was a lot of fun. Overall Great experience from start to finish. I'd definitely recommend it. read more

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This was my first all-inclusive resort experience, so please take my review with a grain of salt. I usually travel to big cities and take public transport and walk to food destinations and cultural landmarks. So staying put at one resort was a big change. We had a family of 10 people, ages ranging from 10-75 years old. I think that the price point was fair. At the time of booking, my spouse and I shared a Jr. Suite for seven days for about four hundred dollars a night. The price included all food (buffet, restaurants, snack bars, drinks, alcohol), pools, nighttime entertainment, beach chairs, towels, gym, etc. There was only one separate fee charged at the front desk upon check in (I think it's a Mexico tourist fee) and it wasn't much. The food is okay. 2.5-3 stars. The buffet is presented very nicely but the taste is just okay. The nighttime restaurants are okay. The best were the Mexican restaurant and the Steakhouse at night. The Italian restaurant is acceptable. The worst was the Japanese/Asian restaurant. The sushi and other Asian dishes were not good at all. The beach is very pretty. The sand is white. The colors of the water are gorgeous. The colors reminded me of Costa Rica. I was worried about the seaweed issue but it was well-managed. We spent at least two days in the beach area about chest deep playing in the water for 3+ hours. We brought soft fabric softball-sized balls for pools/beaches from Target and they were a hit. We spent hours tossing them to each other in a circle. There's plenty of space in the water so I don't think we bothered other guests. Other days we would spend a little bit of time on the beach chairs on the sand. Other days we hung out at the pool. There's a cocktail bar inside one of the pools but I bet that pool had so much pee. Unfortunately, the bathrooms are a little bit of a walk from some of the pools. They aren't far, but I bet some guests are too lazy/drunk to go. The servers will stop by your pool or beach chairs and you can order drinks from them. It's a good idea to bring a good amount of one & five dollar bills (US dollars fine of course) to tip your servers. *Tip* It's warm out and they don't serve your drinks with a ton of ice, so bring a double walled/insulated metal cup with lid and straw. My sibling gave us this tip since he has been to multiple resorts. Give the server your cup, but keep your lid and straw. Water - Unfortunately, it's not advisable for you to drink the tap water in Cancun. Housekeeping was usually quite good at restocking our room with giant water bottles when we left her notes. We'd use these water bottles for drinking and brushing our teeth. It was really hard not to rinse toothbrushes with sink water or avoid getting water in your mouth from the showerhead. The water from the tap smells like sulfur most of the time. I didn't mind it much, but my spouse was bothered by it. We were mostly careful to drink water from water bottles, wine, etc. but I still randomly drank their juices from the buffet, icy blended drinks from the pool bars, a couple cocktails, etc. I hope that they install a whole resort filtration system or that Cancun improves their water treatment system in the future. It would put me at ease to know that all water used to wash vegetables, fruits, and foods and ice were treated. Food illness - Only one person in our group got food illness. It wasn't until the very last day. Unfortunately, he was heaving in the shuttle bus on the way to the airport. So remember to bring DiaresQ, Travelan, pepto bismol, immodium, etc. just in case. It was neat that they had ancient ruins on site. Make sure you wander the grounds near the pool to find them. We watched every nighttime show. Everyone in the reviews talks about the Michael Jackson show, but I enjoyed the Madonna show the most. The main singer was so good and I loved the funky environmental theme. The stark snack bar by the foosball table could be improved. We chose to go to Isla Mujeres (the island you can go to via ferry boat) for one day. We rented two golf carts for seven people after checking a few prices in person (it might be best to book ahead) and we had a good time. The food was meh at the random restaurant. Don't get scammed by overly friendly guys who claim they "work at Riu" and pretend to recognize your family. They will cozy up to you and try to guilt you into buying jewelry and such from their store. In reality, they just see your "Riu" bracelet. We chose Riu Palace Peninsula mainly because of availability and the fun, kooky Miami 80s vibes/color scheme over a nearby Marriott resort. There are a ton of resorts in the area fyi. The food at Riu could be better but I was happy with my first all-inclusive resort experience. We trekked over to the other nearby Riu Resort (it looked like a pyramid?) and I didn't like it as much. It had an outdoor buffet that is a lil hot and uncomfortable and their welcome drink wasn't as good. read more

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It was okay...I thought the price to quality ratio was pretty on point. It's one of the cheaper hotels on the Cancun hotel mile but still maintains all of the amenities. The staff was super nice at check in and let me keep my bags in the lobby until the room was ready. The breakfast buffet was excellent and the lunch was good as well. The a la carte restaurants, as expected, were just okay at best. The quality of the food was mediocre and the service was nothing to write home about. The room was nice enough; nothing absurdly fancy but it was clean and big and had a nice view of the ocean. Really can't gripe too much. Would stay again for sure; it really is unbeatable for the price. The Riu brand is always pretty solid and this was no exception read more

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I have been going to Mexico every year since college. This was absolutely the worst experience of our lives. 1. I paid half of our room expence 6 months before our trip Leaving the other half when we got there. Well when we got there they told us that the 2,500$ I paid "WAS ONLY TO KEEP THE RESERVATION" EVEN THOUGH i HAD THE PAPERWORK SHOWING THAT I PAID FOR 1/2 OF IT ALREADY 2.they gave us a regular room even though i had paid for a junior suite. They charged me another 400 dollars to get the junior suiite. 3. The weather was cloudy and in the 70's I turned or room themometer up as high as it would go but it never got above 65 degrees. I called and asked for 2 blankets they said we could only get one, so we slept with bath towels covering us. I would never encourage anyone to go to this hotel.!!!!! Last year we stayed at the riu caribu hotel and it as fantastic read more

More like a 3.5. Riu Peninsula is not in the main hotel zone area/downtown, it's about 2 miles north. We came in Feb and it was raining on and off and also "cold" for Cancun, around low to mid 70s. Room: the room is definitely old. You can tell with the many layers of paint, furniture and at times old smell. It was super clean though. Our cleaning lady, Alexa was amazing. Spotless. The room was purple. The AC didn't work too well in the day, but in the middle of the night it would get super cold, then turn off and get stuffy. It's weird. The rooms were so noisy, paper thin walls. We heard everything from the upstairs and next door neighbors. Very loud bangs in the wee hours of the morning. Rooms come with a balcony and faces the ocean. Pools: 4 main pools. One adult, 1 long one, 1 infinity pool and one activity pool. The long pool with beach entrance was super cold. The activities one was a little warmer but on the cold side, and the affinity was super cold. It would be great if it was hot, but weather was on the colder side. No hot tubs! We had a 1 year old and it was too cold for him. One day weather got up to 76° and he enjoyed his time in the pool. The pool servers came around a lot, great service! They have burgers and hot dogs food at the pool. No pizzas though. Food & Drinks: the drinks were watered down, so just ask for shots. We took shots of "patron" and it was somewhat not too watered down. We felt buzzed after 3-4 shots. Normally it's 2 shots. Wine was the usual low end wine. -Italian (Venecia): love the appetizer buffet, the paella was great. Get the lamb chops! We got it every night. -Steakhouse: long wait, lobster was terrible- it was so rubbery and chewy, I think it made me sick. I also got the fillet and it was pretty decent. -Krystal: the food here is the worst. It was terrible. The crudo/yellowtail was plated on a puddle of soy sauce, it made it so salty. We ate one and it was too salty. They should have used ponzu. The lobster risotto was ok. Steak was ok. I would skip this restaurant. It was empty for a reason! -Mexican restaurant: the best restaurant there. We got the octopus, fried fish tacos, and the beef. All good! The ceviche was buffet style and we loved it. Also the tres leches cake was the best. -Buffet: best option overall. Only place for breakfast, lots of options. The omelet lady sucked though, the omelet was drenched in oil and she often didn't know how to cook it, so it looked like a mess. For dinner- very good options! -Cafe/sports bar: didn't open early for coffee, so you can go to the sports bar that is opened 24/7. It was great. Sports bar even had food (burgers, nuggets, hot dogs). Espresso bar. Cafe had cakes and desserts. Activities: a lot at night, they try to get you to go. There was always some kind of party of loud music until 11pm. Fun for adults. Not too many activities available for children under 3 years old. Over all, it was a pretty good experience, a 3.5 out of 5. It wasn't too bad, could use major room renovations. Door was paper thin. Also, a little far from downtown Cancun. read more

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I hate I have to give them even one star. DO NOT STAY HERE IF YOU WANT TO KEEP YOUR BELONGINGS. Housekeeping went through my daughter's personal stuff and stole her iPad. (It had all of her notes for college hence why it was so vital we got it back.) We proved it through the "Find My" app, but we didn't discover it until a few hours for leaving for the airport. Gustavo, the manager on duty at the time, took our information and promised the resort would make it right since we had to leave to come back home. And, again, had proof it was removed from the resort solely by someone on their staff since we hadn't been off resort and no one else had come in our room. Since then, the resort has yet to acknowledge the complaint, and what they did address, is not at all what happened. I've now had to pay to replace it and the resort is denying any involvement. DO. NOT. TAKE. THE. CHANCE. read more

Just ok. The service was good, everyone that we encountered was very friendly, but I wouldn't return to this resort. Despite upgrading our room, I could see there was a lot of wear and tear. Our floor had cracks in the tile, which made for an eyesore as soon as you walked into the room. After seeing that, along with the rust in the door of the patio, I could just tell that the property was old and it's time for a remodel. The rooms, definitely give an older hotel that was maybe changed into a resort property and never fully renovated. The food was ok. Between the restaurants and the buffet, you can find something to eat. Drinks and food at the pool was terrible. The drinks were so bad and watered down at the pool, that we ended up going inside when we wanted a drink or to get something to eat. It's kind of hard to mess up burgers, but if it's burgers with absolutely no seasoning, it can be horrible. Overall, I wouldn't return to this resort. read more

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Riu Palace Peninsula is located on the north side of the Hotel Zone. An all-inclusive adult only hotel. However, there are kids that I saw in the dining room, so I'm assuming they share the restaurants with another property. When we checked in, the front desk staff were friendly and informed us of everything we needed to know. TIP: There's a hotel /tourism tax you need to pay, so don't forget to pay it. We also got a treat with a welcome mango drink. The lobby is beautiful, and the room accommodations were equally as beautiful. It was clean and no maintenance issues other than water seeping out from the shower. I also liked that the floor was not carpeted. The view from the room was also breathtaking. There are 4 swimming pools and the beach to enjoy the sun. I've heard about seaweed in cancun, but luckily, there was none in some areas. The lobby bar is a must! Diego is the best! He knew our drinks after the first day. There's also a pianist in the evening. There are lots of chairs to sit on to enjoy. Now, as a foodie, the restaurants are ok. The worst Tamales and the Sports Bar. You would think being in Mexico that the food would be great. The sports bar food is awful. Dirty and no one cleaning up like the other restaurants or lobby area. If you want better food during the day, do the buffet. I personally enjoyed the Venecia Italian. That was the best meal we had. I really wanted to enjoy the Isla Mujeres Steakhouse, but the ambiance was not there. The Rib Eye was good but nothing fancy about the decor. The entertainment was fun at the Riu Stage and at the Riu All White Party. Some of the shows were meh, but the Michael Jackson show was the best. Overall, I'd return again. The majority of the workers we were in contact with were nice. read more

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I had an exceptional time here during my stay in Cancun. The RIU actually has multiple hotels within the parameters of the hotel zone and with access to one, you can also visit the other RIU hotels. I thought this was a cool feature, if you did not like food or the bar in one location, you could easily go down a few blocks to another entirely different hotel. Upon arrival, I was greeted by the lovely staff and given a complimentary drink, they immediately take your luggage out of the vehicle you came in and wheel it so you don't have to carry it as your checking in. Check in was seamless and the hotel complimentary upgraded my room to a sea view room which I truly appreciated. The exterior of the hotel is pretty cool actually and easily recognizable especially if you're driving up to it. I gathered all my belongings and went to my room. I was relieved I did not have to actually sit and wait for an additional 4 hours for the room to be ready, and the room was extremely clean and in amazing condition. It was a jacuzzi suite with a king bed. I liked the layout of the room, everything was literally one big open space and easy to get around instead of the usual layout which has many doors and such. I unpacked and settled in. You have a full minibar inside the room and there is liquor on tap as well. The room is also fully stocked with essentials. After showering and exploring the room and the breathtaking balcony view, I decided to check out the rest of the hotel. It's easy to walk around and you are literally right on the beach.There are many pools and mini bars on the property and the actual ocean itself which was an insane perk! I never realized it when I booked so it was a beautiful surprise. The hotel is extremely clean and theyre constantly cleaning it throughout the day. There is also a buffet on the first floor, as well as the restaurants, bars, and gift shop. During the day, you can sit within the hotel like the pool area or on the beach chairs, or you can take a swim in the beautiful crystal clear water. They also offer water activities such as jetski, boat rides, kayaking, and snorkeling. This is a separate private company not associated with the hotel, but the prices are reasonable and it is conveniently located right there so why not? I would recommend if you are interested in water sports. At night it is somewhat hard to get a reservation as the restaurants as they fill up quickly, there is about a 30 minute wait. The foos itself was good at the authentic Mexican restaurant, and I would eat there most often. The other cuisines are not as appetizing, but keep in mind you are in a different country so you cannot compare- I would recommend sticking with what you know or like. Also the buffet area you can get anything you want to be made for you. The bar and drink area is great, and the service is awesome. They clean the room once a day and offer 24/7 room service. You can order room service on the app or call down to the lobby. The room service is also pretty fast but the options are limited. Ideally if food is important, then plan your day and activities accordingly so you don't miss a meal at the hotel. You can also eat outside- there are restaurants in the area. The staff also responds to inquiries very quickly. Checking out was seamless, I was just sad to be leaving. I would highly recommend the RIU as a hotel to stay when in Cancun! read more

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Easy check-in process, friendly staff, things to do on Monday, Wednesday, Friday and Saturday! The parties are fire and there's plenty of room to let your hair down. Resort has a good amount of food options, but better quality at four out of possible eight places to dine. All bars are great and you can get tucked away at one at any given time! Ensure to download the RIU app, it has everything you need especially restaurant hours and room accommodations such as room service at any time meaning 24 hours a day. This was my fav part at 4am. Inside the hotel suite, the renovations are good to go. The hotel can look updated, but with the updated renovations, it expunges that. The staff are super friendly from the resort, personnel, in-house and outside. The bartenders are very entertaining as well so feel free to carry tip cash! During the week you can catch live music and great food as you can on the weekend but it's not as crowded. During the weekend (beginning on Friday) more guest check in and you'll meet great people but can navigate the place properly. Seagulls are very dominant! Watch your food at the pool grill and bar. Food is phenomenal. There are plenty of beach excursions and beach rocks to take beautiful photos on for those who are photogenic such as myself. Be advised, they do have associates walking around to take photos of you in which you can purchase later. Enjoy! read more

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Great resort and price very reasonable! Huge good selection and staff extremely nice. Didn't encounter any issues during our stay! Traveled with teenagers and they loved everything especially entertainment beach and pools. read more

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The food at this hotel is good and plentiful, avoid the oatmeal and rice pudding though. read more

Riu Palace Peninsula - Dinner Buffet fish - Hotels Near Me - Cancún, ROO

Great beach! Decent food option. It's Cancun so of course I recommend this beautiful place!! read more

The RIU chain has turned out to be the worst "5 star" hotel chain my family has ever vacationed with. This hotel was a complete scam and disappointment, and I hope my review will help others not to ruin their own vacations. From the first day, our experience RIU Palace Peninsula was atrocious. Day one arriving to the airport, the hotel refused to offer the "complimentary shuttle" from the airport since our booking was through Expedia. After finding other means of transportation and arriving to the hotel, we were forced to argue and wait for over 6 hours at the front desk because of a "booking error." The hotel blamed Expedia, and Expedia blamed the hotel, but they together could not resolve whatever error they were making up. Finally, after being fed up, we had requested to just cancel the entire reservation so that we can move to a new resort. The hotel refused to cancel the reservation and told Expedia that we had already checked in, even though they are refusing to give us our keys unless we paid an additional $3000 upfront (after already having paid $7000 for two rooms). We were forced to pay the additional amount so that the family could just go into the property. Once checked in, we were hit with another round of threats. You lose the bracelet? $150. You lose a towel card? $300. Rodrigo, the representative at check-in, was extremely unhelpful and scammy too. Put our room right above the entertainment stage so it was loud every single night and the kids couldn't sleep. He didn't provide us a property map, information on dining or pool hours, and his English was very poor for a 5 star hotel. Then - the $850 resort credit promised with each room was found to be a scam too. This is not credit, but rather $850 in random bs coupons that the average person will not use (such as discount on a wedding package). Don't get me started on the poor room quality. Tiny uncomfortable beds, mold in the tub, old drinks in the minibar, rusted balcony door, and sand and hair still on the floors. Toilets don't work and plumber had to be called multiple times throughout the stay. The food was also disgusting. The bulk of what you pay for at an all-inclusive is food and drink. Horrible food quality. Beverages tasted like warm plastic, buffet and restaurants extremely unhygienic. Children licking food and putting it back in the food areas, items constantly mixed together, and nothing was labeled anywhere. Majority of service staff were unfriendly and overworked. The hotel also allowed for grifters to hassle you on their "private" beach. People constantly coming and trying to sell bracelets, massages, food, etc. So much for a relaxing beach day. My advice? Try the Hilton. RIU service and quality is the worst. Would give 0 stars if possible. read more

I loved this place! I don't think I want to stay anywhere else ever again while in Cancun. Lol Everything about this place is great. The room, service, activities, the buffets and restaurants. Pools were a blast.. the swim up bar was a straight up Rager every time! "20 Baby Mangos Please!!" That was my order every time! I made so many friends with random people and staff. If you are in Cancun this is where you want to stay!!!!! read more

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Pros: the views are spectacular and your within a 2 minute walk to the ferry for Isla mujeres. The food wasn't terrible but wasn't anything to rave home about. Great costumer service but even better if you tip :) so always bring tipping moneyyyy hunnnay! Con: slightly outdated and the rooms were really dusty I don't think they're filtration system is up to date. We were mostly all sniffy towards the first few days of the trip. The beds were a little uncomfortable, slightly disappointed compared to the Riu hotel we first stayed at in Cabo Baja California. Overall the hotel was clean and we had a great time celebrating my bachelorette here :)! read more

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All inclusive with a high class feel. Loved this property as RIU is a pretty known resort with many hotels in the Cancun area. This one appeared to me because of its beautiful location. It's in between 2 bodies of water, overlooking the sea. Staff is always around and helped up. If you give a tip, you will be treated like a King/Queen. The all you can eat buffet is plentiful and delicious. The restaurants give you a very nice presentation when your plates comes out. The staff will accommodate to your needs, even if you like to order 2 meals for yourself haha. This resort offers some solid options for everything pool related, sports activities, cappuccino bar, sports bar (open 24hrs), a hall with nightly entertainment, etc.... You will not be disappointed with this resort, and leave you regretting not spending an extra week to indulge in this hotel experience. FYI: They have onsite Covid testing, and was quite simple to book and complete. Antigen test is fairly quick and you'll have a printed and emailed result in matter of minutes. read more

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One of the best hotels we've ever visited. At first moment of check in the experience was excellent. We got lucky to get a complimentary upgrade of our room and room was ready even before 3 pm (usual check in time). The room looks awesome, views are incredible, bed and pillows are great for us. Daily we get our fridge refilled, lots of drinking water. When we came to one of the restaurant first day we were in beach clothes, we were asked to leave and change. We went to reception to double check with them and the problem was solved very fast. As it appeared the staff of the restaurant accept only people in dry clothes (no wet) and it must've been some kind of miscommunication. As we just came from our room and were in dry clothes they let us in, apologized for misunderstanding and provided us excellent service. I think it is always very important to communicate with people in and kind and patient way and then solution will be always found. Beach is incredible with lots of palm trees and sun umbrellas. Lots of swimming place with beautiful water. Very unique and beautiful. If you are a runner -- there's a long bike path you can run on in both ways right from the hotel. Restaurants!!! OMG!!! Food is amazing , so many veggies, fruits, seafood and meats. Staff is very attentive and kind. It's the best hotel!!! Definitely a place to come back to. read more

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A 3.5 out of 5. A very nice welcoming lobby and staff during the rushed checkin time. Moises was very professional, courteous, and very informative. He told us all of the ins and outs of the resort and the area. He's a true professional. Having stayed at a number of Riu resorts the layout is familiar. The resort is kept very clean but it's showing its age. Rooms are clean. Some electrical sockets don't work but generally they are nice and have a good view. I was on the 14th floor with a great view. The grounds are equally kept. Huge pools and a wrap around beach with soft sand. Staff are very nice and aim to please all the guests. At times it was hard to acquire an umbrella outside. We had to track down staff. Now for the food. The steakhouse was disappointing. Overcooked steaks and lobster. The Japanese restaurant was just ok, nothing to write home about. The general buffet was average. I give high regards to the variety of fresh fruits and desserts daily. For mass produced food, it wasn't bad, just some repetition of many things. We actually ate off the resort a few times to change up the monotony. What was good-fresh fruit, quesadillas, teppanyaki, omlettes. read more

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Had a great time and booked a Suite Jacuzzi room. Staff was very friendly and variety of restaurants & food were great! We had access to other Riu properties in Cancun staying here and were able to take the local bus for a dollar to other areas in hotel zone. read more

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Poorly designed rooms that are disfuntional in use. Power outlets need some work. All tile flooring is not very comfortable. Hot and humid hallways all the way to your room. Breakfast buffet at Los Olas is average in quality. The peso exchange is a scam at hotel desk. Not the same ratio as stated by the US stated current rate. The hotel credit of $850 is a scam too, it's only small percentage coupons given for in-hotel services, no retail purchase use. Basically it's not a credit you can just use how you want. Max is 15% at any one service, which are very expensive. Most services are more expensive than bay area prices. The only beautiful thing so far is the lobby. You are the wow'd by the entry, then slowly let down as you dig further into your stay. No one is very helpful unless you go out of your way to get assistance. Quality food is hard to get after 10pm. Your stuck with sports stadium style food after 10pm. By the pool, you get no help other than drink service . If you need an umbrella or chair, your on your own. Drinks are very watered down., which is why they are free with all-inclusive package. On the plus side, the pools are very nice and well maintained. The beach area is small but amazing. Better view than Hawaii. Warm waters, super soft sand. read more

I went here for a friend's wedding and it was so nice. I have stated at the Riu in Cabo but it was my first time staying at one in cancun. I loved how part of the drink package was unlimited champagne! That was definitely the best part. The wedding was beautiful there and they did a great job with that. The food was decent and super easy and quick room service. Everyone was super sweet and helpful. Our stay was great. read more

Riu Palace Peninsula - View from the room - Hotels Near Me - Cancún, ROO

I enjoyed my stay recently at the Riu Palace Peninsula. I stayed at a Riu in another country many years ago and didn't have a great experience. The stay here really changed my perspective on the brand. Convenient and friendly airport shuttle service, check in was easy, all service was friendly, the grounds were kept immaculately, rooms may have been a tad dated but very clean. It wasn't too crowded, ample entertainment day and night and most importantly, to me at least, I literally enjoyed every meal I had - whether at the buffet or at one of the speciality restaurants. I was also celebrating my birthday with my best friends and was surprised with a nice gift with help from the hotel. My only reason for knocking a star is I requested a king room and did not receive that or any heads up that I would not get that. read more

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It's a basic all-inclusive, the staff is nice and friendly as is usual in Mexico, they definitely understand the concept of good service and deliver on it. Nothing major to write about regarding their food outlets, it is what you would expect in a hotel of this category. I did find that the sports bar, which is the only place where you have a snack after a certain time was disgusting, there is a self-serve bar with "salad", guacamole, chips, and other items but nobody is minding it and since it is in the sports bar, most patrons are drunkenly picking at it making a huge mess that nobody cleans. Finally, my stay was marred by a suspicious experience on my last night. After being here for a few nights, I received a call in my room claiming it was from the front desk. Since the phone doesn't have caller id, there was no way to ascertain that the call was indeed from the front desk. They were claiming I did not pay an additional fee at check-in (it is all-inclusive) and they needed a credit card to collect the charge. I must note that the call came in at 1150PM while I was sleeping. The story did not add up and I hung up the phone and called the front desk. A young lady answered and did not deny that someone from the front desk had called my room despite the fact that it was a few minutes before midnight. I asked for the name of the person who called my room and she declined so I asked to speak with a manager. She then proceeded to put on me on hold for about 3 or 4 minutes and finally came back to say that the manager had just left. At this point, I realized that i was not going to get a resolution so I went downstairs and personally asked to speak to a manager, at which point I was told the same thing. If there was nothing wrong with what they were doing, they were certainly doing a good job at making the situation feel suspicious. The next day upon checkout, I asked to speak to a manager again and a young lady came out to talk to me. Unfortunately, I did not take down her name. She listened to my story and nodded in a dismissive and disinterested manner, only to reply that she was sorry in a very sarcastic way. I asked if it was customary to call guest rooms at midnight to demand payment for strange charges and she just replied in a dismissive manner ... "sometimes". I realized at this point that my comments were falling on deaf ears and that nobody cared to own or explain this unusual situation, so I just told her I would be writing a review accordingly and she couldn't care less. One more time, if what they were doing was legitimate, they were doing a great job at making it look suspect as I never received an explanation, and nobody tried to collect additional charges from me at any point after this. read more

Riu Palace Peninsula - Hotels Near Me - Cancún, ROO

Perhaps the best all inclusive resot in all of Cancun. The food, the service, the view, the water, the restaurants, the customer service. Absolutely the best Cancun vacation my wife and I have ever had. read more

If you want good food, relaxation, and activities in a luxurious place, AVOID RIU KUKULKAN and other "RIU" branded hotels and resorts!!! I have never felt more ripped off by a resort in my life. We chose this place thinking we were treating ourselves to a luxury all-inclusive experience, and instead, we got a week of frustration, mediocrity, and outright deception. The only redeeming quality here has been the friendly service staff, who unfortunately are propping up what is otherwise a total scam of a resort. Let's start with the food: it's hit or miss, but mostly miss. We paid a premium to stay here, and yet lunch consists of crusty, dried out hot dogs and burgers that wouldn't pass for decent cafeteria food. The room service menu is laughable, featuring delights such as a soggy "tofu sandwich on brown bread." Yum? The so-called "Steak House" was one of the worst dining experiences I've ever had. My husband ordered a NY strip, rare to medium-rare. What arrived was a well-done piece of inedible leather. Sides were cold, bland, and sad. The "pecan brownie" dessert? It was literally a repackaged Little Debbie Cosmic Brownie (sans sprinkles). The Asian restaurant, "Sunakku," was no better. Their "Korean fried chicken bao bun" tasted like uncooked flour wrapped around stale breading masquerading as chicken. The sauce was completely devoid of flavor. The buffet food is a low-effort cycle of mostly the same lukewarm slop, and the Italian restaurant made both me and my spouse physically sick. There were some dishes at the buffet and a couple of the restaurants that were okay, but by no means was any of it good or impressive. And don't come here expecting top-tier entertainment, unless your idea of fun is watching the staff perform a choreographed 4-minute dance over and over like it's a middle school talent show. Daily activity offerings include a low-budget Kahoot trivia game about the hotel itself... Yes, really. It also seems that at least several of the daytime activities staff also moonlight as part of the nightly entertainment, and it's painfully obvious they are not professional performers. The pool area music is its own form of psychological warfare. If you've ever wondered what it would be like to listen to "Uptown Funk," "Happy," and "Give Me Everything" on an endless loop, you're in luck. That's pretty much the playlist, sprinkled with a few other overplayed Top 40 songs from 2012. It's like they made a playlist in the early Obama years and never looked back. It's not nostalgic, it's just lazy and obnoxious. The music is played so loudly that it's impossible to get away from. Overall, the whole place reeks of corporate branding and fake energy, as if they're desperately trying to distract you from how little they actually offer. Meanwhile, basic requests--like getting the king bed we booked and paid for--were only granted after we were forced to pay for a room upgrade just to check in. After talking with other people in our group as well as numerous other hotel guests, it really seems like they are pulling a bait and switch type of scam where you are forced to upgrade /pay more in order to access the room you thought you were supposed to get in the first place (and had already paid for). Let's talk about the advertised boogie boards, snorkeling, and kayaking... none of which were actually available at this resort. After asking a dozen different staff members and getting a dozen different answers, we were finally told that these are at a sister hotel miles away. No transport provided, despite being told otherwise. Our friends tried to go there and were met with even more lies: no access to amenities, no towels, and a return shuttle that took 90 minutes to arrive. When sharing our concerns and frustrations with the front desk staff, we were simply met with "you can take the public bus to get there" and "I understand your frustrations," but with no effort whatsoever to make things right. And then there's the beach. I understand seaweed is seasonal, but what isn't seasonal is the resort's failure to maintain the beachfront. One day we watched them pile the rotting seaweed into plastic bags and leave them to fester in the sun. The next day, the stench of rotting organic matter was so strong we had to leave the pool. It smelled like fermented cabbage and roadkill. Bottom line: this place is all about appearances and profits, not hospitality. They're happy to take your money, upsell you, and make empty promises, but they did absolutely nothing to rectify any of the issues we've experienced. I wouldn't come back here if it were free. If you're considering staying here, do yourself a favor and don't. There are far better places for far less money. This was an expensive mistake, and we're leaving more exhausted than when we arrived. read more

DO NOT STAY HERE, THEFT BY HOTEL EMPLOYEES! At 4:30pm when the hotel members keycard was used to gain access to our room during the time we were gone, an iPad was taken and TURNED OFF. Confirmed proof from Apple and find my iPhone, the staff pulled the keycard entry and confirmed someone went into our room during the time the iPad last tracked. We spent 5pm-1am at the front desk arguing, begging, pleading for help in the staff member returning the work iPad (within 30 min of it being taken) The manager Alex was beyond unprofessional, rude, and made the experience unacceptable. We begged for them to check the laundry; check the towels and they claimed the items were ALL off site. It was my partner's birthday, the reason for the stay and the entire day and trip was ruined due to the incompetence of the staff. No one helped. Everyone dismissed us, we begged to let us leave and cancel the rest of our stay as we feared for our safety with hotel members entering our room and taking our stuff and no one helped. Not a single thing was done. The next day after spending our own money to go back to the police station, after going downstairs and begging Pamela from PR to assist; no help or communication was given. The iPad was turned ON and tracked at 2:30pm inside the hotel. I notified Pamela that the item was still in the hotel and again was refused any help unless we went to the police station. the hotel now had proof of entry, tracking locations for Apple and they still refused to do anything. It was not until I went to the police, notified that my lawyers had a copy of the report, that upon immediate return from the police station the iPad was "found by a staff member" in the towels in a laundry chute. 1) it is impossible for the iPad to be in the towels. An iPad does not belong in shower, it was in the bed 2) the carts used by staff 100% would have heard the heavy, 12" iPad drop to the bottom 3) find my iPhone notified that the devise was physically turned off the day before. Do not stay here. The worse customer service experience I have ever had in my life. Lock away your belongings. read more

Seriously needs an update; this place feels like time-travelled back to the 80s. Sewer and body odor smells in the shower and bathroom throughout the stay at the Jr. villa at the corner. Pool tiles falling apart while the beach area not cleaned thoroughly. The basic food option is okay but limited numbers of restaurants offered that you can never get a seat due to long lines. Chaotic buffet area that needs some sort of lines and orders. I don't think we'll ever consider the Riu chains in the future. read more

Amazing view, friendly atmosphere, delicious Mexican food and welcoming smiling people read more

Riu Palace Peninsula - Hotel lobby - Hotels Near Me - Cancún, ROO

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I recently went on a week long vacation with my girlfriend to Cancun, Mexico. We stayed at the Riu Palace Peninsula and had a blast. This resort was awesome. You get great views of the pools, beach, and ocean, no matter which room you are staying in. I really enjoyed the swim-up pool bar they offer here. It's always a great time when you don't have to leave the pool to order a alcohol drink. This resort has 4 pools, so no matter which pool you are in, it won't feel crowded. The staff at this resort were amazing as well. Everyone was super helpful and always checking up if anyone needed ant drinks, whether you were relaxing by the beach / pool area or anywhere in the resort. The food was pretty good, too. The buffet was my favorite to eat at, but they also had at least 5 different restaurants to try out for dinner. Overall, we both loved it here and had an amazing vacation. I love all-inclusive resorts, and this one has been the best that I have been to! Highly recommended! read more

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Stellar, I loved every aspect of the stay at this location, I've already looked for sister resorts in other locations . The food quality in all of the included restaurants was exceptional , the presentation and cleanliness were spot read more

Rooms are old and no updates . They have a foul smelling odor. Toilet barely works Throw pillows on the bed smelled like urine I will not return over all read more

We went to RIU for 4 nights from 7/11/24 with friends and My husband got parasitic from the hotels food and water he had really bad pain fever, chill, troupe, and I asked the front desk to help for doctor and if they had any reports today or yesterday about food, they said no (big lie) and for doctors they said we have to pay $200 to doctor to check him and we didn't have that much money that time! Any ways we went out and found a doctors and they said it's parasite from hotels food or water because the y water is not filter water and they had 5 cases since morning all same symptom and same hotel! Can you leave that how the are not caring about people life and safety! I went back to tell them and talk with the manager but they didn't let me see the manager and they said she's not there! We never go back to RIU again last time one of our friend got same sick and this was they last chance! Please Be Aware! read more

Me and my family had a mostly good visit to this location. There is a variety things to do with an "entertainment team" that is willing to try to get everyone to come out and do things. There is a lot of restaurants to eat at and lots of pool and beach access. The only thing that I wish this hotel had is more things for us to do: such as pool/ping pong tables, arcades, and other activities besides swimming and drinking. Also, I wish it wasn't so loud at night until 11 pm with their live entertainment. The final thing is, I think they need to update their look too. read more

Overall our stay was really great!!! However, there's a couple of things that should be addressed. First I should note that I spent a week at this resort in which I got married on the property and brought 46 other guests with my party that all stayed on the property so we brought a lot of business and spent plenty of money there. But no matter if we were a party of 2 , any paying guest is entitled to proper services. Overall, we had a great time but I have to point out the bad parts, especially since this was the most important day to my wife as it was her wedding... the first thing and the worst was that the air conditioner in our room did not work and that was especially difficult to deal with with the temps being 90 and above and humid with no escape for 7 days. I reported the issue and no one came to fix it. 2nd, we we're locked out of our room 3 times due to the battery in the door card reader being dead, I had seen this before so i immediately reported that the battery may be dead but it took them 3 times to finally figure it out. Next there was an issue with the sales/store clerk person inside of the hotel at the retail store next to the sports bar where I attempted to purchase a cigar; the situation was that the previous day my brother bought a cheap cigar for $8 usd - the next day I went in looking for the same $8 cigar and the lady told me that all she had was a selection that ranged from $50 - $80 USD. I then asked "are you sure? I'm pretty sure there's a cigar in here thats under the $20 USD price range" . She continued to say "No Sir, This is all we have". So I went out and talked to my brother and he assured me that he definitely bought an $8 cigar from this place. So I went back into the store and told the lady that my brother had bought one for $8 just yesterday and then she suddenly remembered that she indeed did have one for $8. In that moment I felt like I was being taken advantage of as a tourist and just didn't feel good about that at all... The worst thing that happened was when our flower girl's dress was left at the front desk to be delivered to our room that actually never made it to our room; when my wife went down to the desk to pick it up she was met with dismissive and rude treatment by the staff named Madai. Madai told my wife that the item was not there and she refused to look for it because there were no notes in the computer regarding the situation. My wife was left standing there with no resolve and basically being told too bad theres nothing we can do. Now, I understood that obviously someone had dropped the ball and didn't send the proper message to the next shift but proper customer service should have given my wife a much more pleasant response such as , "We don't have any notes on this but we will do all that we can to figure it out"... but instead she was dismissed and left frustrated and that is absolutely not ok in the service industry. The issue was resolved after I approached a different lady at the desk and suggested to her that maybe it was placed in a bag and set someplace random and she politely took a look around and found the item in less than a minute. I did not get the 2nd lady's name but super thanks to her.... Now on the bright side there was a gentleman named Alex who helped us when we first arrived and he continued to show up with exemplary service going above and beyond to give us an amazing experience, He's just an amazing asset to the resort. I also must mention Pedro at the front desk who also gave us the most amazing service attitude possible, Roman out at the Beach Bar was also just amazing to all of us while we were hanging out late at the bar, please let them know that they all had a huge impact on our stay. Outside of those things our stay was amazing, the food was top notch and everything else was just amazing...Thank you read more