Rumor has it that a new Puerto Rican restaurant is in Whitestone! My boyfriend checked out the place a few days before our 10th anniversary (June 8th). He was SO excited to try this "authentic" Puerto Rican Restaurant after a staff member confirmed the place was Puerto Rican. NOPE.
Upon our arrival, 3 people came to greet us. It was a little weird, like in an episode of the Twilight Zone, because the place was mostly empty. The server was very friendly and attentive (until the large party arrived) but a bit pushy and invasive. Some would argue that this type of "friendliness" belongs at a local Applebee's, not a "higher-end" restaurant. At one point, the server was so animated that some spittle flew out their mouth. Yikes. When I asked for the price of the lobster "tail" special, she waved her hand and agreed with my boyfriend to forget about the prices. I didn't want to be "that person," so I didn't question further.
Cocktails were good but only about 4 - 6 oz and $12 - $16 each.
We ordered two appetizers - Trifonguitos (very good though heavily fried) and "brick oven roasted jumbo shrimp." I was shocked when we received 6 shrimp about 1" x 1"! We didn't want to seem cheap, but I couldn't help asking a staff member if this was the jumbo shrimp dish. They answered very matter-of-factly, "YES." I tried again by asking if they knew this was not jumbo shrimp. Answer was, "Yes, but it's bigger than the 1st batch, which was even smaller." I inferred that we should be happy with what we got and not to be cheap. Again, I didn't want to be "that person" so I said, "Maybe don't add "jumbo" to the menu." The staff member said they'd speak to management, but no one came by. The shrimp was not only comically small but was also soaked in oil and way too spicy.
For entrees, we ordered the lobster "tail" special and the salmon. As a half-joke, my boyfriend asked if the lobster tail was tiny, and the server said it was big. The lobster "tail" was a loaf/patty with a few pieces of lobster (that we could see). The server saw us looking for the lobster "tail" and informed us that the lobster was chopped up. Thinking we somehow missed this info earlier, we didn't say anything. The salmon was small and very dry, the accompanying asparagus was oily and limp, and the coconut rice was tasty but soggy.
The next day, I called to speak to the owner, George. After a week of no response, I called back and spoke to Tonya (the new manager). She apologized for not getting a call back, said she would refund me in cash so there is no chargeback to them (we used a credit card), and invited me back to "change my experience." She did not address my main issue with the shrimp. Tonya made a reservation for the following Wednesday, June 22nd. I thought this was a transparent attempt to grant me a refund only because we'd be returning to spend more money.
It turned out my boyfriend had to work late, so I went myself around 5:30 pm. When I arrived, Tonya was very professional and nice. She extended her hand and introduced herself and expressed how disappointed she was that my boyfriend couldn't make it because she was, "... really looking forward to meeting him."
Upon realizing that I would not be dining alone, the "warmth" evaporated, and her vibe was instantly hard, judgmental, and accusatory but well-cloaked in "professionalism and friendliness." Honestly, I felt subtly bullied. (1) She tried twice to convince me to dine alone with unrelenting and aggressive eye contact, (2) pointed out that we "consumed" the shrimp (why not mention that before?) in a shaming tone, and (3) made a copy of my ID and had me sign a statement that I received a cash refund (she explained it was to make sure I'd not dispute the charge on our credit card later). Like I'm going through all this trouble for $16; this was about principle.
When I reiterated that my boyfriend is Puerto Rican and how disappointed he was, I didn't get far because Tonya interrupted me and made a point (twice) that I, "... stressed that he is Puerto Rican a lot," and I told her that many times before. A bit exaggerated and I don't know what that was about... maybe she wanted to let me know she "caught" me in some ridiculous attempt to use my boyfriend's ethnicity to get a refund. Good catch, Sherlock.
I made another attempt to figure out what kind of restaurant they were - authentic Puerto Rican or not? The answer was that it's a Latin restaurant that caters to the demographics of the area, but the chef is 100% Puerto Rican, and traditional dishes like rice and beans are authentic. Lol. Um... okay.
Like other reviewers noted, they ran out of many items, and it felt like the place was struggling as if the owners and management never ran a restaurant before. Never returning to Coquito Blu again and I predict they won't be in business long if this is how they treat patrons. read more