This place is seriously messed up. I looked up the website and said it had two things and plenty of…read morethem in stock. When I got there they didn't have any. When I asked they said if they're not on the shelf then they don't have any. They wouldn't even offer to go look in the back. The system said they had two of each one but none of them could be bothered to go look and see if they had any. Bunch of crap. Don't shop at this place

Great experience at Ace! We are new to the area and needed a few things for projects and the staff…read morewas super helpful. We are impressed with the selection for such a small town and are happy Ace is here. Prices are reasonable also!

My mom purchased a stihl weedeater at this location. What a joke. First the string wouldn't…read morerelease so we had to buy another head for it. Then the head broke and I returned it but was told they don't return products that have been used. I was finally given a new head after much grief. Now this week my 89 year old mom called and told them the weedeater broke. She was told by their specialist to return it to the store. I went to return it today and was told I could not. They said they are backed up for a month and a half. I will NEVER enter this store again. Rude and inconsiderate does not make for good customer service.

Ace Hardware Newport is a joke they don't stand behind any product they carry their policy is no…read morereturn. If you call them on the phone they will play games.

The best little store in Yachats. A real old fashioned general store! They've come through for me…read moreso many times over the years when I'd forgotten to bring things I needed: a flashlight, a travel candle, and most recently a charging cord. And of course I find a lot of things I don't need, too! One of my favorite t-shirts came from here; it's got their store logo, which is an adorable little steampunk anglerfish. I'm so obsessed that I got a sticker with the same logo on it this trip (also, they have a lot of awesome stickers). On top of that, the staff are super friendly and welcoming! There's one delightful woman who has been there the last couple times, and she's a joy to chat with. I wish I had asked her name. I work retail myself, and she exudes the same warmth I try to give to all of my customers, too. It's not always an easy job, but you can tell when someone genuinely wants to make customers feel at home in their space and takes pride in their job. Also, I'm really obsessed with coming back and getting an anglerfish sweatshirt now.

Super cool little hardware store! The staff are very welcoming, friendly and helpful. We are…read morerenting a VRBO house nearby, and they only allow compressed wood fire logs to be burned in the fireplace. The rental house didn't provide any, so we were on a quest to find some. The nice ladies in the mercantile didn't carry any, but pointed us in the right direction to find some. There is a ton of stuff in here! So much that most likely you'll find something while perusing the store. They even have a baked goods case in front. Great little find in Yachats. Would recommend.

Once again: I bought 3/4 ply, got it home and it's 5/8. Sure paid for 3/4, and the time for…read morepurchasing, and hauling to the project. WATCH your orders with these folks, they don't seem to give a darn. Between the twisted unusable lumber, the wrong materials, and the price gouging (can't tell me a $40 roll of insulation costs $225,) it's worth the drive to Corvallis to purchase materials. See photo: the bug holes aren't through just one ply, this wood was bug-eaten after manufacturing; the holes go through. This is $90 going to the burn pile.

I've been to this place several times looking for things. No one had ever asked me if I needed any…read morehelp when I clearly did. However, they trip all over themselves to help when a pretty woman walks in. Otherwise, they'd all rather hide in the offices drinking coffee and cursing until you're ready to pay. There are other lumber/hardware stores a short distance away that value customers. Go there instead. Also, they have discounts for contractors, but not for military or seniors. Really?!?!?

Bought a $600 EGO electric mower-assembled, delivered. It started up. That's all. The blade did…read morenot turn. We called Ace and followed all directions about 6x over. No luck. Called and put on hold 28 minutes, only to be told that their hold system wasn't working (Nice!), and that the Assistant Manager was actually at lunch. (So I was waiting for nothing on a messed up line). They never called back that day or the next as they promised. We called back the following day to see if somehow service quality had changed. Sadly, it had not. They said we could bring it in. We're seniors with a compact car...We said we just wanted a refund after all of the problems with the machine and with the employees. They refused. They INSISTED upon scheduling someone to come out to look a the non operational brand new never used lawnmower. We don't want it now. We would like a refund. We don't understand why we cannot get a refund. We have the purchase order. They NEVER gave us a warrant card or manual (my partner should have made sure to get this but he forgot/didn't realize at the time of delivery). So that part is partially our fault. EDIT: Today they sent out a technician after I called them again to explain again that I did not want the lawnmower. The Assistant Manager said she would call me back. A guy called me back shortly thereafter and said he would be out in 30 minutes to pick up the lawnmower. I am grateful that this situation was resolved to our satisfaction and we appreciate the courtesy of the guy who picked up the lawnmower. He was very friendly.

Absolutely terrible customer service. I have been shopping there for 10 years and in the last six…read moremonths it has gone down hill! On 8/27 I went in to get treager pellets and a shop vac filter. Asked three people where the filters were and got three different answers, all wrong. Staff members acted as if I was bothering them. All of them were dressed as if they just rolled out of a ditch. When the cashier cashed me out he put the receipt down and went back to his cell phone. You have lost a loyal customer. Avoid this place like the plague!

I am now going to make it my intent to always shop at Ace South because I do not get the same good…read moreservice at Ace North. After having a very mishap purchase on Christmas Eve that did not go through and was canceled without my consent online, the manager could do nothing for me, but tell me to go to corporate which did nothing and left me back where I started an item unpurchased after all, I went through to purchase it in the store on Christmas Eve. I am going to go out of my way not to come back here unless it is something small and quick where I don't need help. It's unfortunate because I've come here for years since it's very close to my house and I have bought a lot of my gardening tools, my drill, my lawnmower and various items here to support the store, but they are not supportive of me. So I have chosen to go to Ace South where people are kind and understanding they don't laugh at you for your shortcomings on knowledge about Tools, manuals, or items. I didn't grow up learning to do handyman work. I've had to train myself how to do things. And it would be nice if I went to a store where people respected my learning process. However, I don't get that here. With the exception of one person who is very nice. I can't say too much about the other people. It seems they are very close minded and not open to trying to help someone. I've lived in the community over six years. I think I've earned my right to get that now.

A couple of girlfriends & I stayed in Lincoln City April 13-15. On Tuesday, the 14th, our driver,…read moreKathy Heichel, got a warning that her Honda key fob battery was low. We were referred to this hardware store (by a very helpful gentleman Power Ford), and 3-4 staff members went out of their way to help, including replacing the battery & showing her how to do so for future references! We were very grateful! - Suzy Halstead

They always have what I need. I just wish they were open later each day…read more Friendly, helpful, competent staff. Then you for being part of the community!

This is the worst example of customer service, ever. I dropped a bottle of weed killer and a small…read moreamount leaked out. I asked for a container to put the bottle in so I could still buy it as it was the last one. I was told by the young clerk she could not help me. I had almost $200 worth of merchandise at check out and asked to see the manager whom I was sure would help. Instead, I was told he could not put the damaged merchandise in a container for me to take "for free" I would have to pay for the "container". Even though I was willing to take the damaged merchandise that they would have not charged me for. When I complained, I was told to leave and never come back, or they would call the police. I am an elder member of the neighborhood, and I was shocked at these young "managers" behavior toward me. He refused to give me his name which proved even further that this store is lacking in ethics. Whomever the manager on shift 7/8/26 SHOULD BE FIRED.

A "go to" place for hardware or metal needs. The storefront looks small, but they have a large and…read morevaried inventory. Competitive prices and great service. I personally go to Hurd's Hardware to buy steel for my fabrication needs. They have a large steel inventory as well. Even for small pieces, their cutting fee is extremely reasonable. It has always been a friendly place to shop.

Hurd s rules,man.Badass old fashioned service.Hurd s rocks,doc.read more

My purpose for visiting Copeland Lumber was to pick up scrap free lumber. They save various sizes…read moreof the spacer slats for larger loads on flat delivery trucks. The yard guys were more than happy to pint to the bin. I am making some planters for my front yard. Any other time I have needed to go to Copeland's, the fellows there have always been friendly and helpful. I was able to find whatever I needed. I am a return customer.

Not a lot of options in a small town. But I've never been actually ignored and dismissed when…read moreseeking information. Figured it out ourselves. Purchased what was necessary for our project. Want to keep money in our town but this experience made me not mind driving to Eugene for materials next time. Perhaps they are use to dealing with contractors and not the home improvement crowd. I understand there is more money in big orders but damn dudes... ...

I returned to Toledo in 2016 after living away for nearly 40 years and while unpacking of course I…read moreneeded things that were packed away so headed down to the Ace Hardware store. They are always welcoming when you walk through the door and helpful in finding what you need with a smile and kind conversation. I love going there because I've never left without what I needed at the time!! I will always shop there because I know I can rely on their products!

My kids and I love to escape to the coast. We have tried crabbing to no avail on every trip we've…read moremade. We study the tide tables and everything- no luck. We decided to get some differences gear and change our approach. Problem is all my crabbing knowledge comes from the internet or random people we've met trying to crab. I'm clueless. The manager at this store took the time to give us pointers. Help us pick the right gear and didn't try to sell us a bunch of stuff we didn't need. She even helped us set it up and called in the help of an employee who knew how to tie knots... who also happily stepped in, showed me how to tie it and also gave us pointers.