The employees are so helpful. You can wander in with a random part and they'll help you find a…read moreconnector. They were also the only place in the whole area that had an adapter I needed. We're new homeowners with a fixer-upper and we don't know what things are called or how stuff is supposed to work, but the people here always do.

I'm so discouraged with the hardware store. Went there yesterday and no one was wearing a mask…read more Either employees and a customer unmasked. Why does this have to be a political statement, just protect your customers. My sister went there and she told me that no one was wearing a mask, she is going thru cancer treatments so this made me so upset, stop putting peoples lives in danger, you have no idea what people are going thru.

My mom purchased a stihl weedeater at this location. What a joke. First the string wouldn't…read morerelease so we had to buy another head for it. Then the head broke and I returned it but was told they don't return products that have been used. I was finally given a new head after much grief. Now this week my 89 year old mom called and told them the weedeater broke. She was told by their specialist to return it to the store. I went to return it today and was told I could not. They said they are backed up for a month and a half. I will NEVER enter this store again. Rude and inconsiderate does not make for good customer service.

Ace Hardware Newport is a joke they don't stand behind any product they carry their policy is no…read morereturn. If you call them on the phone they will play games.

Once again: I bought 3/4 ply, got it home and it's 5/8. Sure paid for 3/4, and the time for…read morepurchasing, and hauling to the project. WATCH your orders with these folks, they don't seem to give a darn. Between the twisted unusable lumber, the wrong materials, and the price gouging (can't tell me a $40 roll of insulation costs $225,) it's worth the drive to Corvallis to purchase materials. See photo: the bug holes aren't through just one ply, this wood was bug-eaten after manufacturing; the holes go through. This is $90 going to the burn pile.

I've been to this place several times looking for things. No one had ever asked me if I needed any…read morehelp when I clearly did. However, they trip all over themselves to help when a pretty woman walks in. Otherwise, they'd all rather hide in the offices drinking coffee and cursing until you're ready to pay. There are other lumber/hardware stores a short distance away that value customers. Go there instead. Also, they have discounts for contractors, but not for military or seniors. Really?!?!?

I am now going to make it my intent to always shop at Ace South because I do not get the same good…read moreservice at Ace North. After having a very mishap purchase on Christmas Eve that did not go through and was canceled without my consent online, the manager could do nothing for me, but tell me to go to corporate which did nothing and left me back where I started an item unpurchased after all, I went through to purchase it in the store on Christmas Eve. I am going to go out of my way not to come back here unless it is something small and quick where I don't need help. It's unfortunate because I've come here for years since it's very close to my house and I have bought a lot of my gardening tools, my drill, my lawnmower and various items here to support the store, but they are not supportive of me. So I have chosen to go to Ace South where people are kind and understanding they don't laugh at you for your shortcomings on knowledge about Tools, manuals, or items. I didn't grow up learning to do handyman work. I've had to train myself how to do things. And it would be nice if I went to a store where people respected my learning process. However, I don't get that here. With the exception of one person who is very nice. I can't say too much about the other people. It seems they are very close minded and not open to trying to help someone. I've lived in the community over six years. I think I've earned my right to get that now.

A couple of girlfriends & I stayed in Lincoln City April 13-15. On Tuesday, the 14th, our driver,…read moreKathy Heichel, got a warning that her Honda key fob battery was low. We were referred to this hardware store (by a very helpful gentleman Power Ford), and 3-4 staff members went out of their way to help, including replacing the battery & showing her how to do so for future references! We were very grateful! - Suzy Halstead

The best little store in Yachats. A real old fashioned general store! They've come through for me…read moreso many times over the years when I'd forgotten to bring things I needed: a flashlight, a travel candle, and most recently a charging cord. And of course I find a lot of things I don't need, too! One of my favorite t-shirts came from here; it's got their store logo, which is an adorable little steampunk anglerfish. I'm so obsessed that I got a sticker with the same logo on it this trip (also, they have a lot of awesome stickers). On top of that, the staff are super friendly and welcoming! There's one delightful woman who has been there the last couple times, and she's a joy to chat with. I wish I had asked her name. I work retail myself, and she exudes the same warmth I try to give to all of my customers, too. It's not always an easy job, but you can tell when someone genuinely wants to make customers feel at home in their space and takes pride in their job. Also, I'm really obsessed with coming back and getting an anglerfish sweatshirt now.

Super cool little hardware store! The staff are very welcoming, friendly and helpful. We are…read morerenting a VRBO house nearby, and they only allow compressed wood fire logs to be burned in the fireplace. The rental house didn't provide any, so we were on a quest to find some. The nice ladies in the mercantile didn't carry any, but pointed us in the right direction to find some. There is a ton of stuff in here! So much that most likely you'll find something while perusing the store. They even have a baked goods case in front. Great little find in Yachats. Would recommend.

Even though there is a state-wide mask mandate this September due to the Delta variant, none of the…read more3 employees were wearing a mask even though they have a (very tiny) sign on the entrance stating masks are a state requirement. When asked, they told a customer that it was up to the customer if they wanted to wear one and that masks don't work.

Always a good place for those random projects around the house. It always surprises me with just…read morehow much they stock. It seems like they have everything! Their staff are always helpful an friendly.

Bought a $600 EGO electric mower-assembled, delivered. It started up. That's all. The blade did…read morenot turn. We called Ace and followed all directions about 6x over. No luck. Called and put on hold 28 minutes, only to be told that their hold system wasn't working (Nice!), and that the Assistant Manager was actually at lunch. (So I was waiting for nothing on a messed up line). They never called back that day or the next as they promised. We called back the following day to see if somehow service quality had changed. Sadly, it had not. They said we could bring it in. We're seniors with a compact car...We said we just wanted a refund after all of the problems with the machine and with the employees. They refused. They INSISTED upon scheduling someone to come out to look a the non operational brand new never used lawnmower. We don't want it now. We would like a refund. We don't understand why we cannot get a refund. We have the purchase order. They NEVER gave us a warrant card or manual (my partner should have made sure to get this but he forgot/didn't realize at the time of delivery). So that part is partially our fault. EDIT: Today they sent out a technician after I called them again to explain again that I did not want the lawnmower. The Assistant Manager said she would call me back. A guy called me back shortly thereafter and said he would be out in 30 minutes to pick up the lawnmower. I am grateful that this situation was resolved to our satisfaction and we appreciate the courtesy of the guy who picked up the lawnmower. He was very friendly.

Absolutely terrible customer service. I have been shopping there for 10 years and in the last six…read moremonths it has gone down hill! On 8/27 I went in to get treager pellets and a shop vac filter. Asked three people where the filters were and got three different answers, all wrong. Staff members acted as if I was bothering them. All of them were dressed as if they just rolled out of a ditch. When the cashier cashed me out he put the receipt down and went back to his cell phone. You have lost a loyal customer. Avoid this place like the plague!

I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!

THIS is how a locally owned and operated business should be run. I have been to Monmouth Hardward…read moreseveral times throughout my 4 years at Western Oregon University, from getting paint for Freshman Dorm activities, to my senior year getting wood cut (for free I might add) for my fraternity's letters, the couple that owns this shop is amazing. Customer service is impeccable, and they really are not in the business for the money, which makes it all the easier to shop there. I went in one day looking for buy a power drill for a project I was working on with some roommates on our new house, and the owner wouldn't let us buy one, but rather told us to borrow his personal one and bring it back "whenever". Their prices are very reasonable if you do go in to buy anything, and if you take personal projects in with you, they will sit down and figure out exactly what you need, take you directly to the part, and even help you install it if you want. No nickel and diming here, even after I moved to Salem, I still drove back here when I needed something. 5/5

Came in here during a local festival because we had a booth at the park. Needed some Scotch tape…read moreand the lady at the counter greeted me and she showed me where it was located. She was very helpful and pleasant.