Buyers beware. The return policy here is complete garbage. If you buy something at this ACE, that's…read moreit, no returns. ACE Hardware stores can be and are independently owned franchises across the country. Each has their own operating style. Avoid this one at all cost if you can help it.

Great hardware great staff and very helpful. I think they have it all. I recommend this businessread more

Farr's came out and fixed my washer and my stove top. Randy, the repair man, walked me through the…read moreproblems, told me what needed to be done and the cost to repair. NEVER, in my many years had I dealt with such professional, courteous and honest repair person. Michelle, the customer service rep. was just as wonderful. You'd be foolish to go to anyone else. Give these wonderful folks a raise! :)

Called to schedule a service person, all i got was Lisas voice mail , 3 calls no return calls…read more They lost my business . No reason for no return call in 3 days..

I stopped in here today to buy a couple of things for a shelf that I'm building. The employees were…read morevery helpful in showing me where I needed to go and helped me make sure that I got the right things. The cashier was friendly and chatted with me during checkout. They have everything that you could need for home projects at decent prices. The store was about as clean as you'd expect for a local hardware store. It was just nice and satisfying walking through a well-stocked hardware store. The parking lot is a good size but it can be tough to get out of when the streets are busy.

The help acted like they didn't want to be there. Rude, not helpful at all, gave us the wrong…read morelocation for product. A sale item box which, we came in for, included green, white and brown gutter diverters had a sale sign on it, priced at $7.99. At checkout we were told only the white and brown were on sale. Front desk did not welcome us to the store, seemed put out we didn't know layout of the store. We received a curt answer from the downstairs checkout desk. Employee walked right by us as we were looking for product. Jerry's here I come.

I really don't even need to write this review. You already know that your neighborhood independent…read moredowntown hardware store is just damn awesome. Just awesome. You need something? They have it. You could go to a national chain store where the lackeys, er, uh, employees don't have a clue. You might find what you're looking for. You won't pay any less. Or, you could go to Robnetts, and if you don't immediately see what you need, one of the staff will take you right to it. Have an odd fastener? They have it in stock. They can even tell you exactly what it is before you go looking. My only dig was one time I needed a bolt for some furniture. They had one that fit, but it was a bolt with a hex head that takes a standard wrench rather than flush top that uses an allen wrench. Guess what? My chair still works! Not too long ago I needed an odd light bulb. I wanted to get an LED version. They had exactly what I needed, and I paid less than what I would have paid had I ordered online. Another time I was looking for some oddball light bulbs for a friend. They had the EXACT match, both in halogen and LED. I got the LED. Sweet. Just recently, I needed an odd sized allen wrench. I have so many of them, and I have a few sets. I didn't need a whole set, just one wrench. Eighty-nine cents and two minutes later it was in my pocket and I was on my way with a smile. Thank you Robnett's.

Always buy local. Been in business since the pyramids. Very knowledgeable and friendly staff…read more Highly recommended. Plus they've got nice old wooden floors that squeak with every foot fall. Love it.

Won't honor prices as marked on items. However, I am sure…read morethey will gladly let you spend extra money if you don't notice their attempt to rip you off at the register.

While staying in Coos Bay a friend had plumbing problems with his RV. So he asked if I'd go to Ace…read moreHardware with him. Go to a hardware store, hmm..... You bet! Walking into the store, holding the offending faucet in his hands, my friend asked for someone who know about plumbing. Waiting for just a couple of minutes, Jimmy came up. He was a tremendous help! Taking the faucet apart, finding replacement pieces & putting it all back together again. Patiently answering our questions as he worked. As I read this I make it sound easy, but it wasn't. Jimmy had to get the proper tools, research to find the proper replacement cartridge, dry fit it to be sure it fit properly & then get all together. If any employee is deserving of praise (& maybe a pay raise!) it's Jimmy. Friendly, knowledgeable & jovial he is an excellent representative of his store. He's made me an Ace Hardware customer. Ace is the place.

Gavin was very helpful. GREAT Customer Service; rare to see such great personality; if he does not…read moreknow the answer, he will reach out to someone who does!!! Keep it up Gavin and the world will be your oyster!!

This hardware store has friendly knowledgeable employees and a great selection of hardware and…read moreother useful things.

This place is seriously messed up. I looked up the website and said it had two things and plenty of…read morethem in stock. When I got there they didn't have any. When I asked they said if they're not on the shelf then they don't have any. They wouldn't even offer to go look in the back. The system said they had two of each one but none of them could be bothered to go look and see if they had any. Bunch of crap. Don't shop at this place

Great experience at Ace! We are new to the area and needed a few things for projects and the staff…read morewas super helpful. We are impressed with the selection for such a small town and are happy Ace is here. Prices are reasonable also!

For the past 2 years I've been here almost weekly. Sometimes several times a day. I have always…read morereceived amazing service. Most of them know me by name. Simon is so knowledgeable, kind & always offering different options for my projects. One day my knee was acting up & I believe it was ryan that shared a recipe for inflammation that has helped tremendously. Great team of knowledge people, great products and I don't have to drive to eugene!

I can't say enough about Simon. I came in with one of my dad's saws. It was older and we discussed…read morepurchasing a new saw. He was so amazing. He made sure I had a working saw that I could use and in my budget! I can confidently change the blade!

My mom purchased a stihl weedeater at this location. What a joke. First the string wouldn't…read morerelease so we had to buy another head for it. Then the head broke and I returned it but was told they don't return products that have been used. I was finally given a new head after much grief. Now this week my 89 year old mom called and told them the weedeater broke. She was told by their specialist to return it to the store. I went to return it today and was told I could not. They said they are backed up for a month and a half. I will NEVER enter this store again. Rude and inconsiderate does not make for good customer service.

Ace Hardware Newport is a joke they don't stand behind any product they carry their policy is no…read morereturn. If you call them on the phone they will play games.

I returned to Toledo in 2016 after living away for nearly 40 years and while unpacking of course I…read moreneeded things that were packed away so headed down to the Ace Hardware store. They are always welcoming when you walk through the door and helpful in finding what you need with a smile and kind conversation. I love going there because I've never left without what I needed at the time!! I will always shop there because I know I can rely on their products!

My kids and I love to escape to the coast. We have tried crabbing to no avail on every trip we've…read moremade. We study the tide tables and everything- no luck. We decided to get some differences gear and change our approach. Problem is all my crabbing knowledge comes from the internet or random people we've met trying to crab. I'm clueless. The manager at this store took the time to give us pointers. Help us pick the right gear and didn't try to sell us a bunch of stuff we didn't need. She even helped us set it up and called in the help of an employee who knew how to tie knots... who also happily stepped in, showed me how to tie it and also gave us pointers.