Great hardware great staff and very helpful. I think they have it all. I recommend this businessread more

Buyers beware. The return policy here is complete garbage. If you buy something at this ACE, that's…read moreit, no returns. ACE Hardware stores can be and are independently owned franchises across the country. Each has their own operating style. Avoid this one at all cost if you can help it.

I have always found what I need. If they don't have it in stock, just check/ask and they can locate…read moreit for you.

They do a great job each year on my pellet stove cleaning it up and my chimney.. the price is…read moregood and they always check it for ant repairs if needed.

We have always been helped with our various projects over the past 40 years From rewriting a lamp,…read morefinding the right tool to fixing up a scratched door Robin has helped us a few times and he goes above and beyond to listen to our project and help us find a solution

Love having a local hardware store in south Eugene. The people are always helpful and I appreciate…read morethat they still sell screw, nuts, bolts, and washers from bins. Their selections is quite good as well. So why the three stars? The restrooms are really quite poorly maintained. The outside of the store is completely covered in spider webs. Just kind of gross. A bit of attention to detail goes a long way.

I really don't even need to write this review. You already know that your neighborhood independent…read moredowntown hardware store is just damn awesome. Just awesome. You need something? They have it. You could go to a national chain store where the lackeys, er, uh, employees don't have a clue. You might find what you're looking for. You won't pay any less. Or, you could go to Robnetts, and if you don't immediately see what you need, one of the staff will take you right to it. Have an odd fastener? They have it in stock. They can even tell you exactly what it is before you go looking. My only dig was one time I needed a bolt for some furniture. They had one that fit, but it was a bolt with a hex head that takes a standard wrench rather than flush top that uses an allen wrench. Guess what? My chair still works! Not too long ago I needed an odd light bulb. I wanted to get an LED version. They had exactly what I needed, and I paid less than what I would have paid had I ordered online. Another time I was looking for some oddball light bulbs for a friend. They had the EXACT match, both in halogen and LED. I got the LED. Sweet. Just recently, I needed an odd sized allen wrench. I have so many of them, and I have a few sets. I didn't need a whole set, just one wrench. Eighty-nine cents and two minutes later it was in my pocket and I was on my way with a smile. Thank you Robnett's.

Always buy local. Been in business since the pyramids. Very knowledgeable and friendly staff…read more Highly recommended. Plus they've got nice old wooden floors that squeak with every foot fall. Love it.

Ace are always good stores. Usually helpful people who have knowledge about their products. This is…read morethe same. Interesting inventory. Prices seemed high compared to other Ace stores. Is that possible? Couldn't find what we were looking for but they do have hinges online.

Won't honor prices as marked on items. However, I am sure…read morethey will gladly let you spend extra money if you don't notice their attempt to rip you off at the register.

Ace IS the place with the helpful hardware man! Small purchase (glasses repair kit) but totally…read morewilling to help us find it and also a set of tiny screwdrivers to keep in the car. Oh and a tootsie roll, thank you hahaha of course they were helpful - always happy to come upon an Ace when in need

Gavin was very helpful. GREAT Customer Service; rare to see such great personality; if he does not…read moreknow the answer, he will reach out to someone who does!!! Keep it up Gavin and the world will be your oyster!!

Mixed bag here. The only game in town mostly for hardware for the working folks. They have high…read moreprices on a lot of items because they must like sticking it to us due to that. You'd think they'd want to work with this small community but it feels more like an unfair advantage. They do have a lot of hardware i.e nails, screws, and other items of necessity. No reason to try and screw or nail the neighbors though with over priced items. Some of the employees seem to be helpful and knowledgeable but their cashier/computer system just slows it all down if you are in line.

Oh what can you improve... maybe everything! staff was a bunch of dick heads! Most of all,…read moreeverything is way to overpriced! Crappy parking, crappy tools, and crappy people. The cash register guy, was not understanding one bit and was very unhelpful! I'm so done with this place! I'm going to Copelands every time because they actually care!

I started renting an apartment in Harrisburg and one of the burners got some paint spilled on it so…read moreI decided to change it out myself instead of waiting for the landlord. I really didn't want to drive all the way to Eugene so I hit up True Value. There was a young kid working behind the counter, he greeted my promptly and directed me to the stove parts. I found what I needed and was out of there in less than 5 minutes. A little bit of small talk at the counter and friendly service, that's the difference between most places in Eugene. The prices on somethings seemed a bit high is why I gave it 3 stars. Definitely call around before you come in and get overcharged a little bit.

Needed a smoke detector. Could not locate in this maze of a store. Asked for help and was pointed…read moreto a different room on the wall. Still could not find them. Decided to just leave and go to Jerry's. When I entered, Jerry, I was immediately greeted and directed to the proper location for what I needed. I honestly expected a lot more from an Ace Hardware. I usually expect to pay a slightly higher price, but I'm gonna get superior service and they're gonna have what I need. I was very disappointed.

I would like to thank Bob and his staff for making my Son's Christmas great. I was able to purchase…read morehis present online and get it delivered before Christmas. All of this was happen with me living in AZ and my Son in Depoe Bay. I live where the in box stores out number the little guys. I am proud to say I am shopping at my local ace store after receiving excellent customers service. I can't wait to visit my son and drop into the Newport Ace hardware And thank them Personally. This Thank you again Paul Latimer

My mom purchased a stihl weedeater at this location. What a joke. First the string wouldn't…read morerelease so we had to buy another head for it. Then the head broke and I returned it but was told they don't return products that have been used. I was finally given a new head after much grief. Now this week my 89 year old mom called and told them the weedeater broke. She was told by their specialist to return it to the store. I went to return it today and was told I could not. They said they are backed up for a month and a half. I will NEVER enter this store again. Rude and inconsiderate does not make for good customer service.

I returned to Toledo in 2016 after living away for nearly 40 years and while unpacking of course I…read moreneeded things that were packed away so headed down to the Ace Hardware store. They are always welcoming when you walk through the door and helpful in finding what you need with a smile and kind conversation. I love going there because I've never left without what I needed at the time!! I will always shop there because I know I can rely on their products!

My kids and I love to escape to the coast. We have tried crabbing to no avail on every trip we've…read moremade. We study the tide tables and everything- no luck. We decided to get some differences gear and change our approach. Problem is all my crabbing knowledge comes from the internet or random people we've met trying to crab. I'm clueless. The manager at this store took the time to give us pointers. Help us pick the right gear and didn't try to sell us a bunch of stuff we didn't need. She even helped us set it up and called in the help of an employee who knew how to tie knots... who also happily stepped in, showed me how to tie it and also gave us pointers.