This business is no longer at this location. I am trying very hard to get my warranty information. I would have given this company 5 stars in the beginning but after a long series of unfortunate events and lack of admission of wrong in owners part I am having to leave this review. We used our entire savings to get our AC and never thought it would come to this. read more

Cooling Tower - nonexistent business/came here this morning to get warranty info. My ac is leaking for the 3rd time! - Heating & Air Conditioning/HVAC Near Me - Fairfax, Virginia

I had searched through Yelp and had set up three estimate appointments with split air conditioner companies, one of which was with Cooling Tower. I wanted to cool a single large area with a cathedral ceiling and the first two company estimators walked through the area and checked the outside and gave a rough estimate with a BTU size for the air conditioner. They both took about five minutes each to give their quotes. No measurements or calculations, just an "eyeball" estimate. When Spencer Machida from Cooling Tower came he used a laser measuring device and a tablet to not only draw a floor plan with square footage but also calculated how many BTU's would be needed. He took into account the high ceiling and the square footage and gave me a quote for the whole job with a cost breakdown for the air conditioning unit and the materials needed and labor. His quote came in not only lower than the other two companies but he emailed me the cost breakdown and the pictures of how the outside of my townhouse would look with the installation of the piping and condenser. I was able to print these out and bring them to my townhouse association board meeting and got instant approval, since they needed those specs for their approval. I was able to schedule an appointment for installation with Spencer the next day and he installed the system himself the next week. One of the townhouse owners at the board meeting had been getting quotes for a split air system himself and I gave him Spencer's number. When I called Spencer the next day to schedule my installation, he said he was coming up later to do a estimate quote with the same owner. Later when he was doing the installation at our house, he said the other owner wanted to go with their company and was going to schedule an installation after he got solar panels installed first. He said the other owner decided to go with three bedrooms instead of his initial two. I guess the estimate quote Spencer gave him was much better than the other companies. Anyway now I am all set for the coming sweltering hot summer! I only wish I had done this years ago. My wife said I am so spoiled now that I want it on all the time. It is supposed to be good on electricity and I will find out the next electric bill. I very, very highly recommend Cooling Tower and Spencer Machida for a split air system. You can't go wrong, with the Fujitsu 12 year warranty! Remove review read more

Don't use these guys. This is from our property manager After we found out the parts were covered under warranty we reached out to them to see if they would service their own work. We left a message at that 888 number and it was never returned. The tenant then provided us with the installer's business card that had their personal cell. They did answer and said they had no warranty on labor and for a unit they installed it would be $350 to re-diagnose the issue and then if the parts were covered they would install them for the cost of labor at $125 an hour with no warranty on their work. We told them to contact the tenant for an appointment to diagnose the issue and they never reached out and didn't return our calls. Waiting on them to schedule with the tenant and get back to us is part of the reason it's taken 3 months to get the issue addressed. read more

These guys already have enough work and aren't looking for more business. Called for a regular annual service on my compressors. Was told I would get a call back in 24 hours. Next day I called again and was told it could be up to 48 hours for a call back. On day 5 got someone to come out and take photos, but they didn't provide a quote or do any work. After two weeks with no call back and no service, I'll go elsewhere. read more

My wife and I had recently purchased a condo in Honolulu, HI. After what the News had called, "the hottest summer in history", we decided that we really needed an A/C, and according to everyone we knew, a split unit A/C was the way to go if we wanted something quiet and comfortable for our first ever living room. I did some searching online, and my wife had made some calls. After multiple quotes, and a ton of research, we found that most of the recommended split unit A/C's would cost a bit more than what we could afford. Knowing this, we began to lose hope that we would be able to find something that would fit our budget. In comes Bert. Bert found me online on a Hawaii-centered forum where I had been doing some of my research. He was extremely helpful, and answered all of my questions. In the end, he put down his information and said I should give him a call. Now, this being a forum, I was a bit hesitant, but we made the call and next thing we knew, Bert had flown from the Big Island down to Oahu. He showed up at our place and checked it out, no charge to us. Bert looked at everything. He looked at our lanai, he looked at our setup and where we wanted to install our A/C. Bert even checked our electrical box to ensure that we could support the 220v requirement of the A/C. He also explained everything down to the dot. He was professional, and courteous, and we couldn't have asked for more. Following the inspection, Bert gave us a call to let us know that he was able to find us an A/C unit that would fill our requirements, and help to meet our budget. Out of all the companies that had quoted us, Bert was the only one that really seemed to want to work around our budget. He sent us a quote, and we sent him our initial deposit. A few weeks later, he and Steve showed up with their equipment, and the A/C. This was during a time where many companies were backed up in doing installs or repairs due to the extreme heat. Somehow, Bert and Steve were able to make the time to do the install in-between jobs. They installed the unit, and while doing so were courteous enough to explain what they were doing and how it all worked. They were very clean, and very easy to talk to. After they were done they cleaned up everything, made sure we were set, and made their leave. We now have a fully-functional A/C and are planning on purchasing some cozy blankets for our former "sauna living room." TL;DR - I highly recommend CSAC for any sort of A/C install. They are knowledgeable, professional, and pretty interesting to talk to. If you hire them, you can expect a great job and extreme comfort in your home. These guys can do it all -- literally! read more

This review is long overdue, but I'd give them 10 stars if I could. It was the dead of summer and we were roasting in our house and these guys responded quickly, gave us a quote, worked on our difficult system for hours and then came back the next day to do the same. The cost was true to their quote and more than fair for the great service they provided us. They were very polite, very conscientious about not tracking in dirt and making sure to clean up after their work. They even took the time to come back and check on our system a few days later. These guys know their stuff and we could not recommend this company any more highly!! read more

We had a leaking AC unit that was causing black mold to form. Cooling tower was able to make an appointment that same week. They cleaned and fixed our unit very fast even though it was an uncommon model and method of installation. The technicians were professional and knowledgeable. read more

We recently had a ductless air conditioning unit installed by Comfort Solutions. We were more than pleased with their service. First, they were the only company that returned my call of four other Big Island AC companies. Then they came to my home in a timely manner with information & experience regarding my desired product. They acquired my AC unit & had in installed in less than 2 weeks. They were professional, they kept my home clean during installation & were easy to communicate with during the entire process. Bert & Steve really know their business. I feel very confident about referring them to anyone who's interested in AC needs. (Oh, two other AC companies eventually called back. One suggested I go to CostCo and buy one of those window coolers and the other company wasn't available for an estimate for 6 months!!) read more

Bert was extremely responsive and professional. We were under a time crunch because we had sold our home and while in negotiations the DU went kaput. Bert responded to us right away, realized we needed a new DU ASAP and he was able to get it installed in just 2-3 days. He answered all of our questions, kept his appointment, didn't put in any hidden costs - simply did a terrific, professional job! Wishing that all contractors were this professional! We recommend Bert and Comfort Solutions Air Conditioning without hesitation. read more

I had not done a service on my Fujitsu Mini split in almost two years. I called Comfort Solutions and had questions concerning maintenance and Steve talked with me for 15 minutes while on vacation on the mainland. Shortly, Bert came out to explain exactly what would be accomplished during the maintenance. I was encouraged to watch, ask questions and learn the process. Bert cleaned the two outside compressors and then cleaned each of the 5 units in my home. Bert was professional and extremely knowledgable. I have not been more impressed by any contractor who has done work on my home since moving to the Big Island. I now know what to look for and can do most monthly cleaning on my own and will call when more extensive cleaning is needed. Absolutely blown away by the great service. Mahalo Bert! read more

Lack of transparency. I got a quote from this company for a 16 SEER system to replace my old unit. In the quote they itemized the cost of installing an attic fan, parts and labor, extra vents and such. But for the a/c system I didn't get an itemized quote for equipment costs and installation costs. After asking, I was told they don't normally provide an itemized quote. I've had two a/c installs in the past and got fully itemized quotes. After back and forth emails, with an argumentative tone, I finally get it. In addition, they asked for a 60% deposit upfront. I've never been asked previously for such a large deposit. I decided to find another contractor. read more

Your company was excellent! From start to finish, everyone was helpful, prompt and very pleasant to work with. Daniel Morte did a great job on the installation, very professional and NEAT. Would recommend your company to others. Thank you all for making this experience so easy . read more

These guys rocked when it came to getting our house in prime comfort condition. They were able to suggest, and educate, on the best system for my home. They were also very quick to get back to me with a quote and timely install. Very knowledgeable and professional. I would highly recommend these guys to everyone! read more