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Cookies

3.6 (39 reviews)
Closed 11:00 am - 7:00 pm

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Isaac J.

The customer service is horrible on their website. They constantly delay deliveries and when I send them emails, they usually ignore me. They responded to one of my many emails 12 days ago saying that they were going to refund me my money and I should see it in 5-7 days. The clothes are top notch, but the horrible response time and the horrible repeated experiences have led me to write this negative review. After multiple purchases, I can only speak on my experiences and it is more common for them to not send the items I have purchased than the times where my purchases have gone flawlessly. I love this brand so much that I had the logo tattooed on my neck and now I need to figure out how I want to cover it up. If you look at the screenshot that I attached, you will see that the company finally emailed me on March 3rd for one of my complaints. It is now May 9th, over 2 months, and I still don't have any of my items or any of my money that they happily took from my account. It is not worth the headache and hassle to do business with Cookies and I am ending my relationship with them since my business obviously means nothing to this brand.

Angel B.

Pretty nice store at one of the coolest neighborhood in SF. I went to look for some souvenirs for my siblings and came out with a bunch merchandise, decent price for what you get. I definitely come back for more. The only thing you guys are missing is to have some stuff that is not longer online, like whatever is out of stock for missing sizes or something just sell them at the store.

Stoned, as usual!!!

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1 year ago

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4 years ago

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2 years ago

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4 years ago

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6 years ago

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6 years ago

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7 years ago

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3 years ago

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6 years ago

Terrible service long line. It was an awful experience for over priced marijuana. Would not recommend shopping in this store.

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6 years ago

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8 years ago

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7 years ago

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10 years ago

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6 years ago

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7 years ago

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6 years ago

Online order. Customer service leaves a little to be desired, but the clothing is top quality!

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6 years ago

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11 years ago

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8 years ago

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6 years ago

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8 years ago

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10 years ago

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7 years ago

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6 years ago

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9 years ago

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8 years ago

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9 years ago

We r visiting from LA and my husband had to stop by.. great items! I love my hat and my hubby loves his shirts!

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8 years ago

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9 years ago

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5 years ago

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9 years ago

Great store order two times online from here both times took over two weeks still waiting for some shirts I ordered in may...?

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10 years ago

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11 years ago

Man I been buying from them since so fresh in Santa Cruz was the only place to get it glad to see it grow to what it is

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Ask the Community - Cookies

Is the cannabis store connected or close by? If not what's the name of it?

It's about a 20 minute drive from the store

View All 2 Questions

Review Highlights - Cookies

Berner, if you readin this man you got some top notch customer service up in that store.

Mentioned in 7 reviews

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Therapy Stores - Glasses for screens

Therapy Stores

4.3(437 reviews)
1.4 miMission
$$

Lots of nice home goods and decor, cute stickers and stationery, and women's clothing. The…read moreemployees I encountered today were both friendly, greeting me on the way in and out and asking if I needed any help. Prices are higher but I feel good when I support these mom and pop shops instead of Amazon. I always try to stop by after dining at Stonemill matcha!

I absolutely LOVE this store!! Therapy is exactly that: good, old-fashioned retail therapy for…read moreall price ranges! From funky, modern cookbooks to cute stuffed animals, purses, youthful and quirky women's clothes, beautiful silk scarves, and feminine jewelry (including real gold earrings!), to lots of fun cards for any occasion (including Jewish holidays, which is important to me!), socks with funny sayings on them, hipster aprons, soaps, candles, fun tchotchkes of all sorts, there's a LOT to delight in inside this wonderful store! I would call it WHEELCHAIR-ACCESSIBLE, because the entry is definitely accessible, and if anything isn't, the employees go out of their way to move things and make it accessible! Their attitudes in general are very friendly and helpful, as is that of the owner (it's a woman-owned store!). Therapy doesn't close until 7:30 pm, which gives you plenty of time to run in for a birthday card and gift after you leave work and are on your way to a friend's birthday party! Overall, Therapy is a fun, quirky, happy-feeling store, and I love that it's managed to survive the last few decades on Valencia St.!

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Therapy Stores - NSFW

NSFW

Therapy Stores - Cheeky coasters

Cheeky coasters

Therapy Stores

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Baggu

Baggu

4.3(56 reviews)
1.5 miMission
$

I loved visiting the Baggu store!…read more The layout is bright, fun, and full of colorful, practical items that make it hard to leave empty-handed. The staff is friendly and the variety of bags and accessories is always exciting to browse through. I ended up getting the Black Medium Cargo Crossbody. It can fit a water bottle, my sunglass case, phone, wallet, keys, and more! It's a really good size and I was impressed at how much can fit in it. I also like that it was made our of recycled material. It was around $56, so the price point isn't that bad esp cause I know the quality is good. My only small complaint is that there aren't enough mirrors in the store--it can be tricky to see how a bag looks when you're wearing it. A few more mirrors would make the shopping experience even better. Still, a great store and I'll definitely be back!

Baggu is one of my absolute favorite brands--I'm obsessed! I especially love their medium crescent…read morebags; they've become my everyday go-to, and I love switching between different designs. I also adore their baby reusables, which are perfect for takeout food. I own several packing cubes and dopp kits--one for skincare and the other for makeup. While Baggu bags are on the pricier side, they're definitely worth it and last a long time. I'd say the prices are comparable to Cath Kidston, Vera Bradley, LeSportsac, and Kipling, but Baggu offers better designs at possibly a lower cost. I recently visited the store for my birthday, which was exciting since I've always purchased online through Facebook, Mercari, Depop, and Poshmark. I'm thrilled with my purchase! The staff were very helpful in applying my 10% off coupon for first-time email subscribers, and they assisted me in selecting the perfect placement for my bag--a detail I really appreciated. If you love Baggu, I highly recommend visiting their store, but be prepared--it's surprisingly small!

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Baggu - Interior shot!

Interior shot!

Baggu
Baggu

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Cookies - menscloth - Updated May 2026

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