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Cookies By Design

3.5 (34 reviews)

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Cracked, melted and poorly designed strawberries.
katina m.

I received a half dozen of strawberries from Shari's Berries aka CBD- In Schaumburg ... 1332 N Roselle Rd, as an Anniversary gift from friends. Once delivered, I immediately opened my berries to find them cracked, melted and looked as if they had been prepared by a 5 yr old. I immediately called custom service, thinking I would be able to get this resolved & my order replaced promptly, however, I was met with a very unprofessional woman, who over talked me, coughed loudly through the phone and basically gave me the run around & told me I needed to call someone else. Ok. .so I called the owner Adam and left a voicemail explaining my situation and requesting a call back being that his vm said "he" would return the call within 24 hours..a few hours later, the same unprofessional woman called me back stating Adam told her to call me back and basically while dominating the conversation and telling me, she dont understand how my berries were melted because she opened "a box" and they were "fine"...she then went on to state how she is going to have to "investigate" this matter and talk to the driver. By this time, I am not only baffled by the rude demeanor and lack of customer service, but now on top of that, you're low key calling me a liar like I have time to waste out of my day and nothing else better to do during my Anniversary than call her to let them know that my order was received in very poor condition. And exactly what is there to investigate? The strawberries are cracked, melted & poorly made strawberries, not a crime scene that requires an investigation, just good old fashioned empathy/apology, & offer to make it right, period. I was not asking for money back at any point, just to have the order done correctly. After sending over an email with pictures and expressing my dissatisfaction with the way this issue was being handled, I received a call at 7:30am from the same unprofessional woman, basically, again calling me a liar, stating that her boss said, "the strawberries were not melted, JUST cracked. (Really,ok). Mind you,throughout this entire process, I DID NOT receive not 1 single apology! The customer service here is RIDICULOUS and a complete JOKE. Going back and forth with customers when they're FIRST initial response should have been an apology and offering to replace my order IMMEDIATELY. Ms. Unprofessional then ask me when will I be home, bc he said he "will just replace the order anyway", as if he is doing me a favor, I informed her, I would be home today, she claps back immediately saying, "we cannot do it today, maybe tomorrow and told me I would have to call back to see what time...lol". I called back and left a message for the owner Adam, to refund my friends money. I was trying not to get them involved in this bc I did not want to come off as unappreciative, however, not only can I not eat the berries that were sent to me in their condition, I do not trust these people to prepare another order for me with their attitudes and I do not want my friends to waste their hard earned money on poor product and such a unprofessional, entitled and unappreciative company. I highly suggest you take your business where you and your money are treated with kindness, appreciated and RESPECTED not treated like a criminal.

I ordered a fruit bouquet from 1800-flowers and this location was the local shop that made my order. What I received was kale, sparsely decorated with orange slices, two strawberries, and a heart shaped pineapple, maybe a couple pieces of melon. What I paid $75 was for a full bouquet of of fruit with many pieces dipped in chocolate. Don't go to this place, seems like a bunch of amateurs working there.

Anchor birthday cookie
Denise J.

I received a cookie from here for my birthday. they are outstanding!! The cookie was soft and full of flavor. you can get any design on them, my friend got an anchor on mine since that was the party theme. I will be using them next time I order cookies for an event.

Vee B.

My daughters 12th birthday cookie cake looks amazing! Thank you SO much Stacey and staff! She loves it! I know it will be a hit for her party tomorrow!

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8 years ago

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10 years ago

Cookies always taste amazing and are decorated beautifully. I have never been disappointed

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9 years ago

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9 years ago

Easy to order and customize, good value, reliable service and delivery.

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Had lemon and Carmel flavored cupcakes made for my husbands 50TH birthday party and they were…read moreamazing! Delicious and decorated just as we requested. Great place for any occasion!

I would avoid this establishment…read more I called on 1/27 at 12:40 PM to order vegan cupcakes for my son's birthday. The employee, Tim, told me they had 6 vanilla and 6 chocolate vegan cupcakes available. I requested 4 chocolate cupcakes, and he said I would need to prepay and that they would be ready in 15 minutes. I was surprised they could be prepared that quickly, but went along with it. We picked them up about 30 minutes later and brought them home. That evening, my son tried one and it was extremely hard, with grainy frosting. Overall, the cupcake tasted terrible. We didn't eat the remaining three and left them in the box. The next day, I returned to the shop to share my concerns and was told Tim would call me back. He did call and said they had tried a cupcake and felt it tasted fine. He also told me that I may not know what vegan cupcakes taste like. I didn't argue, but I've had plenty of vegan desserts before, and they've never been this inedible. He then explained that the batter used was leftover from a cake made a week earlier and that it's common practice for them to freeze batter and make cupcakes later. I was surprised to hear this. More disappointing was that there was no attempt to make things right or offer any solution--only to explain why they wouldn't provide a refund. I told him that was fine, but that I wouldn't be returning or recommending their shop and would be sharing my experience. If you're looking for vegan options or any dessert options and decent customer service, there are plenty of other places in the area. I'd recommend looking elsewhere.

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Cookies By Design - flowers - Updated October 2026

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