what's the point of two lanes if one lane never gets any service? Slow service it's fast food not wait twenty minutes for no food

Best fast food burger in NC. It's not on the menu (but used to be), so order the huge cheeseburger, cheese bites, and a milkshake. They have every flavor of milkshake you could want, but I warn you... it's more like a blizzard than a shake. read more

To start, i have never written a bad review. In fact I rarely write reviews. Cookout is always good, can't beat the prices for a tray including a shake. Tonight, pulling up to the drive through window to pick up my food, I was greeted by an employee saying " why you have that attitude" my response was I just about to ask you the same thing! I did not have an attitude. I asked if she wanted me to repeat my order and there was confusion that she thought I was ordering a brand new order. OK all fine We moved on. When I got to the window, that's when the comment was made to me. Here's the kicker I work at local food service place, had I ever said that to a guest, I would expect to be fired on the spot. Get the drive-through speakers up-to-date. And review your workers and their "Attitude" read more

The guy taking orders at the window was very unfriendly. Had stated that I was new to ordering there. He didn't help at all. The order was all wrong. Not going back here ever. read more

Bro what happened to thick milkshakes? We got 5 and allll like drinking milk. Sad. You can drink it through a straw

This was my favorite cook out until yesterday .....I got there at 10:30am and didn't get my food until 11:05.....and they messed up my order....but the biggest issue I had was..the cook was at the McDonalds beside the restaurant ...and while I was waiting on my food the lady that took my order then walked over that same McDonald got a frappe and walked right back over ...like bruh...you leave in the middle of my order being prepared...I'd never experienced such bad service at a cookout ...I definitly Calling coporate on this one...THE KAREN OF YELP STRIKES AGAIN!!!! read more

Nasty food and cashier had equally nasty attitude. It was tolerable when they opened years ago, but it's horrible now. Won't be back.

FOUL! I ordered a cookout tray and as I'm eating my food at home, I come across a PENNY!!! Absolutely disgusting and I will never come back to this location again. The customer service is also terrible here. read more

My burger was undercooked and unknowingly I bit into it and decided to look and saw it was pink. For comparison there is a cooked burger from the same order, obviously mine is not cooked fully. read more

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Disgusting the big double hamburger was two burgers that were paper thin never in my beautiful life never go back

First trip to North Carolina and I was told I must try Cookout. Wow, I was in for a treat. For a very affordable $7, I was able to get a burger, quesadilla, cheese curds, and a shake. Unbelievable. The food was good quality for fast food but the star was the shake. I ordered the banana fudge, but with 20+ flavors, it's impossible to choose a favorite. I was warned they'd be thick (like a Shake Shack concrete) but I was not prepared to need a spoon to enjoy--all part of the fun! read more

Cook Out - Banana fudge shake - Burgers Near Me - Fuquay-Varina, North Carolina

We had a craving for milkshakes and looked to see where the closest Cook Out was and were there in minutes. We were lucky and drove right up to the order menu. When we got to the window to pay the shakes were already ready! How's that for quick service. The shakes tasted great! read more

Found tape in my burger. Everything else was fine but I'm very upset. I will be trying to get my money back. This is insane. read more

Cook Out - The piece of tape in my burger - Burgers Near Me - Fuquay-Varina, North Carolina

A group of fine young gentlemen came up the window to order milkshakes. The cashier was hostile and clearly was not welcome to the group. He made rude comments about the organization, and was cursing profusely. But that's not even the worst part, they served everyone in the drive thru multiple times over, while letting the group sit outside in real feel 12°. The group waited for over an hour patiently, but we're being obviously ignored by the workers. I have always been a fan of cookout, but after this horrid experience I will only eat in! read more

This has to be the worst Cookout I've ever been to. The corn dogs are crucified fries are under cooked you can tell there is no leadership or management that cares about what kind of product they are serving. This use to be a good place to eat. read more

Best shakes my wife and I have had in a long time. The service was great, shakes were large and a good value for the price ($3.99). Very large variety of flavors. read more

Cook Out - The Menu - Burgers Near Me - Fuquay-Varina, North Carolina

Excellent, friendly service. Hot burger, enjoyed the "huge" today and the "huge" unsweetened iced tea, was equally tasty. Lines were three cars deep, but they moved along well. Always great food, service here. read more

For some reason the last couple of days that I've been here i have been pretty disappointed. I ordered a double cheeseburger tray and they managed to completely mess it up. This is what they gave me, they also gave me the smallest amount of fries. I don't know what the hell happened to this cookout but they need to make some changes, ASAP! They always have a good amount of people working and they still cannot get an order right. One hell of a double cheeseburger, I should have just gone to the McDonald's across the street and ordered a single cheeseburger, it still would've had more meat than this Also the number that is listed online is some random dude's number from Florida.. read more

Cook Out - Burgers Near Me - Fuquay-Varina, North Carolina

Arrived at 2am for a milkshake- was told walk up was closed. Pulled around to order through the drive though and was told they had 'no ice cream' because 'the machine was broken.' Devastating. Be better than McDonalds. read more

Terrible service from cashier, and burger was worthless. Looked like they just threw the burger down and cut it in half. read more

Cook Out - Burger - Burgers Near Me - Fuquay-Varina, North Carolina

Milkshakes are great! Service is a different story. The cashier was very nice, however the gal that handed my husband our milkshakes was incredibly rude!! She handed the milkshakes to him sideways so they were leaking, and she did not bother to give us a straw, spoon or even a napkin. While waiting for the straw, she very rudely asked, "Are ya'll waiting on something", and she told the cashier that we didn't ask for a straw (initially). We didn't realize we were supposed to make a special request for a straw when ordering a milkshake. I love the food, but we will never go there again because of that rude employee with a very bad attitude. Cook Out and all these other fast food restaurants need to step it up with training their employees customer service skills. I hope everyone will think twice before handing over their hard earned money to these places that hire bad attitudes. read more

Today I stopped at Cookout. I ordered a barbecue sandwich, small fries and strawberry milkshake for a total of $12.31. I live 3 minutes from cookout. When I opened my bag I had a cold sandwich that juices had run into the bun till it was so soggy I had to put in garbage and eat the rest with a fork. My fries were totally cold and soggy. There was a small paper container of fries in the bag then a bunch of fries just thrown loose in the bag. This was food that I wouldn't feed to a dog. I will NEVER stop at this place again! read more

Ordered two bacon ranch wraps and the lady repeated my order and it didn't sound like she said bacon so I repeated it. Everyone knows the cook outs speaking sucks. Then she repeated my whole order and she said Cajun wraps and I said no bacon wraps and then she repeated it again and said bacon wraps and then I pull up and there's only two cars in front of me... I waited thirty minutes in the line. 20 of those minutes there was only one car ahead of me. Not sure what the issue was but no matter what that car ordered it shouldn't have taken them that long to deliver the order to them. I've had issues at this cook out before but never to the point that I was upset. I don't usually get fast food but after a long day of work I didn't want to cook so I wanted FAST food. There was nothing fast about this establishment. Then I got home and I noticed a sauce in my bacon ranch wrap which was not at all ranch, and took a bite.. guess what it was a chicken Cajun wrap. Very upset and I looked at my receipt and it says 'Cajun wrap' really wanted a bacon wrap and I definitely would've had dinner myself done by the time I got home from cook out. They need to step up their game. read more

food and service are beyond terrible, every employee is rude and simply makes me never want to come back.

I have not been to cookout in years but we wanted burgers for lunch so we chose Cookout, we chose wrong! Horrible experience. They got our food order wrong and when we went back through the line the cashier was less then happy to see us, again. The attitudes are terrible and the food was less then desirable. Oh well, shame on us for giving them our business. Never again. read more

I'm new to the area and have tried Cook Out a few times before in various locations throughout NC, but none of them have been quite as subpar. I went through the drive thru line with my mom. The intercom was broken and we practically had to scream our orders for the cashier to hear us. Once we had pulled up to pay for our order, we were greeted at the window by a woman with a totally unamused look on her face, not wearing her mask properly (it was literally below her chin-- nose and mouth totally exposed). She rudely addressed my mother and gave her a lot of attitude, which pissed me off-- NOBODY disrespects my mother. She also made a face at us and walked away from the window for over 10 minutes, leaving us there without our food. It was super immature of her, and the worst customer service experience I've ever had. As for the rest of the staff-- we did not interact with them personally, but none of the 5 or 6 people we saw preparing our food were wearing gloves or had their masks on correctly. I'm not sure if it's because my standards are more extreme due to being from the midwest (we had pretty strict covid restrictions there), but it really just seems like nobody around here gives a rat's behind about health or disease prevention. Please educate your staff on food handling and safety, and how to provide quality customer service. Thanks read more

Always SLOW. Expect to wait 10-15 minutes for even the most basic order. No urgency or apologies either.

Upon taking my order I can hear the people inside joking around, which isn't much of an issue but when you mess up peoples order during their lunch break it's just u professional and disappointing..... I literally just wanted a cheese burger light Mayo, light onion, they gave me a cheeseburger with only Mayo and onions. Not to mention rushed me after receiving my food so now I'm stuck here with a burger that I can't even eat and a waste of money, time, & my lunch break smh it's tough enough doing construction as it is. Tried calling 3x and of course No Answer read more

Cook Out - And then they didn't even give me light onions, I had to throw the whole thing away - Burgers Near Me - Fuquay-Varina, North Carolina

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Today's date is 3/19/2021 approximately 11:15pm. We order 2 trays. Both with seasoned fries. There were high school kids everywhere. I say that because our food was not hot. The fries were greasy. The corn dogs were rubbery. Cookout must have been serving old food. it seemed as if they were trying to keep up with the demand. I was soooooo disappointed in our food. If you can't keep up with the demand then close early. I usually check my food but I was trying to show courtesy to the long line of cars. We sat in the drive thru for 18 minutes. read more

Cook Out - These fries were very greasy. Sooooo disappointing - Burgers Near Me - Fuquay-Varina, North Carolina

Fuquay - Varina Location: There is nothing worse then getting yelled at and demeaned when you try to put a order through at the drive thru , not only was i yelled at, but the older couple ahead of me got yelled at and demeaned as well, It happened to me in the past ,but i chucked it up to someone having a bad day , but this is the second time it happened to me - the lady was very demeaning and pushy , the menu options are very confusing , but i always get the same , i didn't even have to look at the menu and she still was this way - Some one needs to pick another type of job and stop disrespecting customers - I went ahead and left and did not finish my order , i just will not put up with this no more. Cook out will never receive any of my Hard earned money ever again - I believe this is the Managements fault - They need to pick better employees - Burger King got my money for lunch and they where very pleasant . read more

Bug in food and the girl was being rude and told us to F off but she kinda fine she was degrading but it was kinda nice and she also called me "bruh" so 2 star review was gonna be a 1 star but they lucky she had asf read more

This cookout is probably the cleanest location that this restaurant chain has to offer. And if you come earlier on in the day, the food is typically the freshest. Getting a cookout tray here is such a deal considering you can get two sides and a drink with your entree. You literally get more food for less if you opt for a tray whether it be the regular or the junior kids tray. I love that this restaurant carries cheer wine pretty exclusively and sometimes I will come here just for a drink! If you have not had their milkshakes, do it. For $3 you get a shake with the freshest product and you can add as many toppings/flavors as you want. I typically ask to get it on the thicker side. read more

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The staff is extremely rude. I waited in line for over 20 minutes for a milkshake. I pulled up to the window and noticed that they were having trouble with the milkshake machine. I waited for 5 minutes before I flagged down a staff to let them know that I would be happy to cancel my order if the machine is acting up. They said no it's working it just needs milk. I wait another 7 minutes and ask them to cancel my order. The woman at the window got huffy, and said okay. I apologized and let her know that I had some place to be. With a big attitude in a yelling tone, she told me no don't be sorry you're your own person read more

If I could leave 0 stars I would, this place is the worst cookout I've ever been to. Staff is rude and won't stop monkeying around while making the food. Absolute bananas. read more

Forced to sit in line for nearly 30 minutes because the restaurant decided to stop taking orders 30 minutes before closing without any sign, cone, or any type of notice. Car behind me then gets their order taken while I sat at the speaker for 10 minutes with no acknowledgment or response. I literally couldn't get of line and didn't even get to order. Customer service is ALWAYS poor at this location with the exception of one girl with colorful hair who is always super helpful, patient, and on top of things. read more

Cookout the go to place to get full and not break the bank...especially when you have a family...the cookout tray is the way to go. A entree & 2 sides and a drink under 6 bucks could never be wrong... and now they have a new guilty pleasure white cheddar cheese bites to their menu.. the customer service is always great here as well. read more

Cook Out - Burgers Near Me - Fuquay-Varina, North Carolina

This place had good milkshakes. However the last several times they were unavailable. Incompetent management

Go to this place at least once a week. Today was by far worst experience. Understand there is a storm and maybe you don't want to be at work. Fake it til you make it! Orders were wrong...after them taking the order...TWICE....very poor experience on this beautiful Sunday. Strike 1. The obese manager on duty was about as cheerful as the grinch coming up on Christmas. A simple YOU'RE WELCOME when someone says thank you. read more

Cook Out - "Big double burger" cheese...ketchup...mayo....only.....got....no cheese, ketchup, mayo, and onion. Also little burger trey. - Burgers Near Me - Fuquay-Varina, North Carolina

Dog shit service and poor customer service they messed up an entire order and were slow as hell too busy talking to each other and making us wait and then spill our drinks all over read more

Fuquay Cookout 9195778088 You can't find their phone number anywhere online. Here it is. Always the worst cookout to go too. Orders that are simple are wrong about 95% of the time. read more