Service was fast but maybe it was because they left off all the condiments that I ordered on my burger. I was left with a dry burger and grilled onions. The cashier Corey was very rude and greeted us with "What do you want" and ended our order with "is that it?". Customer service was definitely lacking. I was really looking forward to trying cookout with it being my first time in NC. I'm really disappointed read more

Cook Out - Small burger with none of the condiments I ordered. - Burgers Near Me - Concord, North Carolina

I came to this cookout for the first time with my expectations being high, especially because they had two drive throughs. It took about 20 minutes before I was able to order with only one person in front of me . Once I arrived at the window to get my food, It took another 5 minutes for someone to come to the window . I was told my total was 16 dollars, so i gave them 17.. keep this in mind. Once the employee came to the window he just took my money, no greeting whatsoever. when he gave me my change i didn't think anything of it until I looked at my receipt and realized that my total was actually 14 dollars and he had failed to give me my correct change :/ . My milkshake also had three peaches in it so i was a bit disappointed. The burger, fries and nuggets were good but my overall experience wasn't. read more

Cook Out - Peach Milkshake - Burgers Near Me - Concord, North Carolina

Food was ok for price ! Service was great! Hamburger were very small like a 3 oz patty

I can only speak to their milkshakes and they are delicious! The use real ingredients, real pineapple, real strawberry, not liquid flavored stuff. Staff is hit or miss on friendliness. read more

The food was greasy, average flavor, long wait, not worth it. Employees are overworked and hence moody. I will never be going back.

My family and I were traveling to wisconsin for funeral! My 4 year old was starving so we decided to stop at cook out! I checked the time and it says close at 2 and we had arrived at 12:45! Then the clerk proceeded to tell us they were closed! My husband and i have never been more upset! This is false advertising and we cannot afford any other place for our family! Deeply disappointed in this cookout and their management! DO NOT GO HERE read more

I absolutely love cook out always and forever! I moved to the west coast 10 years ago so every time I'm in a town with cook out I have to stop. If it's summer time I stop almost every day for a milkshake!! Love the tray options so affordable!! The flavors I get are the Oreo mint, strawberry, Reese's. read more

Cook Out - a hot dog and fries in a styrofoam container - Burgers Near Me - Concord, North Carolina

If I could I would give it a zero! I went and I figured they were short, but having to repeat the order, then pull up to the guy arguing with the other employee, then to get the wrong burger, to having to tell 3 different people what was wrong and what I wanted. The conversation about the employee who left was more important than fixing my order. I won't return! read more

My family and I usually frequent the Kannapolis location and after last nights experience with the Speedway location, I will always go to the Kannapolis location as they know how to do customer service. I went through the drive thru at this location after spending the evening taking my son to a concert to celebrate his high school graduation, so we were hungry and excited for Cookout as my whole family and I usually love to get it as a treat because we usually love their food! A employee named Cameron (that was the name listed on my receipt) was the one dealing with my son and myself and she was extra polite to the customers she handled in the truck in front of my car and then the car behind me, but for some reason she immediately had a poor attitude with me even though I started off extremely polite and overly friendly as I always do at any food service place as I have been a server myself and I completely understand how rude people can be sometimes in this particular industry, for some reason politeness did not work for Cameron as she immediately had an attitude with me from the start and she continued to cut me off every time I would give her a response to a question about my order she would ask me!!!!! At one point when I was attempting to order a "big double with everything" she cuts me off and says " what do you want on it" so I start listing the toppings then she cuts me off and says " no, I don't need you to list every single thing" excuse me? Didn't you just ask me what I wanted? Cameron purposely did this throughout the order, was a very angry person and had the nastiest attitude I have ever encountered in customer service, At one point after she cut me off yet again, so I said to my adult son " That was F$&king rude" I absolutely did say that out loud because she was incredibly rude! I even asked my adult son, did I sound rude at all with this person whatsoever to start with? I was genuinely confused at Cameron's reaction and responses to me from the very beginning of our interaction as I started off incredibly polite with my ordering. Then when we got to the window I assumed she heard me say how rude she was being, because I heard her making comments about me to her coworkers through the window! As Cameron started to hand me my 5 drinks individually, I asked for a drink tray which she flat out refused to give me, then when we got home and checked our food we very quickly figured out that Ms. Cameron and the entire Cook Out staff working with her decided to mess with the food we paid for by purposely not putting any toppings whatsoever on that everything burger (literally it was the burger patty and the bun), every single cheese bite order we asked for, the staff was so generous and put literally 3 cheese bites ( which are tiny) in the package they serve them in, when usually theres a whole bunch of them filled up in the paper sleeve, they made sure not to put bacon on my sons bacon wrap or chicken in our chicken wraps. We were actually so worried the staff may have messed with our food at this point we weren't sure if it was even safe to eat which is awful seeing how I spent close to 50.00 on the order, so we threw everything away without eating it and I immediately reached out to corporate, which I am waiting to hear back from. I would recommend never using the Speedway location if these are the types of people they think are good to employee to run their business, the types of people who would purposely sabotage and mess with customers orders to the point you have to worry wether it's safe or not to eat the food! It is worth driving to the Kannapolis location as they know what customer service actually is. I would recommend the management at the Speedway location send Cameron and the rest of the staff that decided to mess with our food, to maybe spend a day with the Kannapolis location to learn about customer service and how it works! read more

Literally went for a milkshake I've been craving for months and I'm trying to be good... decided to splurge and went... ordered a cheesecake chocolate chip milkshake.... I basically got a chocolate milkshake... none of the chocolate chips I love so much AND one tiny bite of cheesecake.... So terrible. read more

In town visiting and went over last night across from my hotel to get something to eat. And the young guy with blonde pony tail who is taking orders at the walk up window attitude was really bad and not friendly at all with the customers. All I did was ask him a question which shake was better to have either Peanut Butter Fudge or Cappuccino and he told I don't don't know hurry up with my order. What kind of person you have their taking orders like that. The young guy with blonde pony tail needs to have better customer service with the customers at the window and be more friendly because it was very disappointing to be waited like that with a piss poor attitude. read more

Cook Out - Most Current Menu Pricing as of 10-10-21 - Burgers Near Me - Concord, North Carolina

If you're looking for a decent meal at a great price cookout is the spot for q fast food! You can get a cookout tray and a drink for less than $5.00. Be sure to check the display board to see what specials they are offering. They usually have a featured flavored shake to tickle your taste buds! read more

Cook Out - Burgers Near Me - Concord, North Carolina

Let's go Brandon right on the walk up window would have made me walk away. What kind of minimum wage morons vote republican in a state where minimum wage is still under 8$. The girl at the window was so nice I actually didn't notice until I walked away. I definitely won't be giving my money to insurrection loving places. Dark Brandon say let's go to a different restaurant. To be fair the lady who helped us was super nice and our food came out quickly read more

Good double cheeseburgers. Hot and fresh. My husband got a normal build your own cheeseburger with sliced cheese lettuce and tomato. He liked it. I got the cheeseburger with cheese sauce and bacon (asked for extra crispy) and sautéed onions. It was pretty good! We shared the French fries and they were only luke warm so we didn't eat many and didn't think they were worth the calories. I also had the hush puppies which were really hit but I felt they were kind of bland. read more

I ordered a the big double meal combo and asked for double nuggets. Soon after I took a bite into my nuggets and they were frozen on the inside. I'm not quite sure how that even happens but it was horrible, every single nugget was freezing in the inside and some even on the outside. The service was fine don't have much to say about that. read more

I do not recommend this cook out! I went through the drive through last night and i got a cheesecake with m&ms on top & when i was eating i about swallowed a earring!!! so nasty!!! read more

Cook Out - a earring in my cheesecake - Burgers Near Me - Concord, North Carolina

i would give a ZERO if i could!!!!!!!!! my mom had a long day at work, came to pick us up and take us to our hotel. she didn't have anything to eat but my friend and i wanted a milkshake from cookout, where we're from, the cookout is great!! but here was the OPPOSITE!!! my mom took a FEW bites of the burger, and was up all night with FOOD POISONING! you read that right!! she's still ill and we just got back home so she's resting but i am so angry with this place!!! LEARN HOW TO COOK!!! read more

Just so y'all know if you or your kids have any allergies they don't care about that my son has a egg allergy we told them that told them no bun !!! What do they do add bun had to throw the whole sandwich away !! This is disgusting!!! Disrespectful! Will never eat there again tried to call won't even answer read more

I gave my children a speech about how much they are wasters, before we left GWL looking for food. They all wanted hot dogs, so we came here. 6 hot dogs, and 2 chicken trays later, for about $28, and my children ate every bite, and complained that there weren't enough fries to eat. That's the only complaint, that the portion size isn't great for the sides. We will be back, to the effect that my 8yo son asked will they be open for breakfast, so that he can get hot dogs before we get on the road... read more

Every once in a while I decide to give Cook Out a try again. Each time I'm disappointed in the employees. For me, if you act like I just asked you to move all my heavy furniture to my 3rd floor apartment every time I order then it doesn't matter how good the food is. This last time the guy with a blonde ponytail literally said "LOOK...I'm actually doing you favor" after that I explained I'd rather him just charge me for it and hold the attitude and favors. What a disappointment. Back to Chick-fil-A I go! read more

Perfect order, everything came out hot and exactly how it was ordered. It was everything and then some in my portions. People were super nice at the window. Best cookout around the area. read more

Andrew was really helpful and courteous, like this one! Came in here and made a mistake with my order but he fixed it and made my visit worth it read more

I heard about this place but there is not one in our area. It was not until i went south that i saw one and stopped. So this place is a walk up place. There is no where to sit inside. If the weather is nice there are picnic tables outside to eat. The reason for the name? They serve food that you would get at a cookout; hot dogs, hamburgers, chicken fingers. They even have quesadillas. You can order combos of food or order ala carte. I had a cheeseburger with mushrooms and fries. My food was decent, but the best part was the milkshake!! I am not a milkshake person but i will drink them if they are thick. These shakes are so thick, they give you a spoon along with your straw. This is just the way i like them. They have like 42 different combos of milkshakes. I got the banana pudding. Boy was it good. I'm not sure what type of cup that was but my shake did not melt. I ate my food and had driven quite a ways before i finished it. I still has to use the spoon to get to the bottom. That was probably the best shake i have ever had. read more

I mean who doesn't love the Cook Out?! I think I've dreamt about them once lol! Whenever I'm in the south I have to get something from there. They have the best milkshakes, onion rings and burgers around. The prices are just awesome. This time I tried the sweet tea and it was amazing. It had that freshly brewed tea taste with just enough sweet. The food is always fresh. I'm kinda glad it's far from me because, otherwise, I'd eat at the Cook Out too often read more

I went to get a milkshake. And some of it that I ate was good, but it looked weird. I save it and share some with my wife the next day to find that she almost sucked up a paper clip! This is the most unprofessional they've been. The lady at the window was not that nice with her subtle sarcasm and when I asked for sauce she threw them in the bag! Beware!!! read more

The service was absolutely terrible. It took an hour for us to get our food because our original orders were given to the family behind us. We were serviced by Amos the cashier, the little mixed girl with the hair net and the boy with the red dreads and dirty finger nails. They tried to give us the food that a previous family had opened and touched. After asking for it remade they questioned why we wanted them remade. It was the absolute worst service I have ever gotten at a fast food place. When I tired to talk to a staff member and explain what we were waiting for she (the little mixed girl) slammed the window in my face. The staff were watching us and laughing through the window while we waited for our food. I will not be attending this cookout again as I am very disappointed in the service. At a certain point a manager should've been involved from the beginning instead of the untrained associates questioning eachother and asking for our receipt which was already in the building being held by another associate. read more

Cook Out - Burger looks like it's been spit on - Burgers Near Me - Concord, North Carolina

Cook Out can always be hit or miss for me. Tonight I was craving a "cookout style" hamburger & I wheeled on into this Cook Out. I pulled in & thankfully there wasn't any wait in either drive-thru. Woo hoo! I was pleasantly greeted on the speaker by a gentleman asking for my order. I get the SAME thing every time, I'm so predictable! Regular tray: cookout style (slaw, onions, & chili), seasoned fries, corn dog & cheerwine. I was thanked for my order & when I pulled up, in no time I had my food. I was so hungry, I decided to partake in my food while driving. Normally, this is where I have an issue...but not today! The fries were neatly placed inside the tray, light on the seasoning (so it wasn't spilling all over the place). I uncovered the foil on the hamburger & surprised again; the hamburger was actually neat! The slaw & chili stayed on the hamburger & didn't spill out into the foil. I was two for three so far! And the corn dog...perfect temperature & wasn't overcooked. The cheerwine was perfect, too. Three cheers all around for Cook Out! The parking lot was clean, there was plenty of parking & it was easy to get in & out of the location. Pleasant employees, terrific experience & tasty food. Way to go, Cook Out! read more

Cook Out - Burgers Near Me - Concord, North Carolina

It always takes a ridiculous amount of time at this cookout for food. I don't care if ya'll have to pay people more ya'll need to speed up. It's called fast food for a reason. I feel like I waste my life and time in this cookout line. I would rather pay more money to get my food faster like it used to be at this cookout. I actually avoid going to this cookout because it's so ridiculously slow, and the food quality is just not what it used to be. read more

I realize Cook Out is a chain, but we don't have them in California and before last week I'd never heard of it, so I thought it worth yelping. For those who don't know, it's a burger place with no indoor seating, similar to Sonic. I tried their regular cheeseburger and milkshake. The burger came with a 1/8 pound patty, American cheese, lettuce pickles, ketchup, mustard and mayo. So yeah, it's pretty condiment heavy. Once cooked the patty was so small that I couldn't even find it at first. Otherwise, it was a regular crappy fast food burger, pretty similar to McDonalds but not as good. The milkshake, on the other hand, was great. They have a pretty large selection and I got the Reeces and tried the banana. My only complaint is that the chocolate pieces were so large they couldn't fit through the straw. Otherwise, it was a great shake. read more

I wanted a shake so I walked across the street and decided Id get a burger too. However the burger patty was so thin and small in comparison to the bun size! You barely noticed that there was a hamburger patty! Only tasted the ketchup and mustard. No taste to the burger at all and complete waste of $2.00. The strawberry shake was average. Definitely would not go back again for anything! Go somewhere else! read more

Seriously sat in line for 40 minutes and hardly anyone in line. Rude staff ... way too many teenagers hanging outside. Seriously skip this place read more

Just stopped by for a banana pudding milkshake, the lady at the window was more worried about commenting on a car and handed me a water and me not thinking oh she handed me a water instead of my milkshake drove home. At least give me something else that's worth money and not a free cup of water! It's bad enough you confuse a drink for a milkshake but cmon not even a soda or sweet tea. At least you got my spoon so I can eat my... ice read more

Cook Out - a bowl of boiling water and a spoon - Burgers Near Me - Concord, North Carolina

Awful service, rude, disrespectful attendants. These children that work there clearly ha e not been taught manners at home!!! Will never come to this location again! I hope they learn quickly that customer service is an important part in any business before they have to face the real world! read more

great food! this is a great location, loved the food so much I applied!!! And got the job!! love the food and ate 2 chicken ranch warpas with fries!!! read more

Cook Out - great food! sike took too long - Burgers Near Me - Concord, North Carolina

Today I ordered a burger. It was raw. Had to return. Usually the food is great, not sure what happened today. read more

Cook Out - Burgee - Burgers Near Me - Concord, North Carolina

We're a big family so most drive through fast food restaurants mess up our order but this Cookout gets it right 99% of the time. Tonight was no different, food and shakes it was all good and the service was good too! read more

Service was fast as usual, my gripes are with the actual accuracy and attitude of service. I ordered a Big Double, a small Cheese Fries, Corndog, and a Chicken Quesadilla. All the while, it was perceived that the girl taking my order was annoyed that I was interrupting her from chatting with her co-workers, and then I get home to find 3 out of 4 items, No Chicken Quesadilla. Little friendly personality and a quick second to check the order before handing it out goes a long way! Food, Speed, and Price gets ya 3 stars, friendly attitude and accuracy would've got ya 5 stars! read more

I've gotta tell ya, I'm a Cook Out junkie! There was a time, back in my fat boy days, where I would hit the Cook Out drive thru almost daily! The prices are great, the food is great and for crying out loud they have milkshakes! Fat Shane thought it didn't get much better than that! The Cook Out "Tray" is a great deal! There are endless flavor options to tickle your milkshake fancy. The double drive thru makes for extremely fast and efficient service. The staff is friendly and only once have I ever driven off with an error in my order. Once is great considering how may times I've been there and it was an easy mistake to make. I ordered a chocolate chip milkshake but was mistakenly given a mint chip milkshake. It happens. All good. Head straight to Cook Out for some of the best BBQ, hot dogs, milkshakes and burgers around! Coot Out was new to me when I moved to NC years ago and I even got my family hooked on it when they would visit. It got to the point that they asked to go to Cook Out as soon as they got into town. Now, just within the last 4 months, a Cook Out has opened in my hometown of Portsmouth, VA. There are a lot of happy people in P-Town now! Milkshake Tip: You aren't limited to the flavors on the menu. I like to make my own. They offer chocolate chip and they offer cappuccino. I get cappuccino and have them add chocolate chips. Viola! Java chip deliciousness! I've had to steer clear of the Cook Out since setting out to live a healthier lifestyle but I still treat myself to a milkshake and a hot dog from time to time! read more

This used to be a favorite. Who could beat $5 and change for a full meal? Now it's $5+ for a meal. Price went up and quality went down. Sadly I'm not sure if I want to return after this visit. Well, I returned 2 weeks later. The guy at the window didn't listen and was rude. I was afraid I was going to end up with something I don't like. My husband has had oral surgery and his teeth are very sensitive. He requested no ice and still had ice. Also, we've gotten the same meal both times and it was 2 different prices. I am pretty sure I'm done with this location. read more

Not a great experience at this location - food was tasteless - over cooked - seemed like it was microwaved - service was rushed and for no reason as there was not a line of cars or people. Outside the picnic tables were dirty read more