While Conway is certainly not the cheapest company in the area, at one time I believed the premium prices were worth the services provided. I have spent a considerable amount of money, probably more than I should have, with this company over the years. I was even foolish enough to spend money on their service plan. While most of the services Conway provided in the past were performed well, although with an inflated price tag, the latest attempt to get Conway out to our home has been a disaster. After three no call/no shows, I'm beyond frustrated with the lack of response and care this company has shown. The lip service provided by the customer service team is nothing more than that, just empty promises falling on deaf ears at this point. EDIT: I texted their "Quality Insurance" team as instructed in this company's response. Never received a call back from them. Did set up a fourth appointment with someone in their "Customer Service" department. Let's just say, I was less than surprised when they no called/no showed on this fourth appointment as well. There's no excuse whatsoever for a company to make four separate appointments, not keep any of them and not even provide the common courtesy of a phone call to the customer. Save yourself some time/money and find another reputable HVAC company. There are plenty out there who will do it better for less. read more

*****In response to your request**** Text or contact you!!!?...It's too late, you never called us back after so many phone call to your office. Just a lot of excuses and promises nothing happened!!! We finally contacted another company and they showed up the same day and serviced our unit. You lost our confidence and our business.***** Not sure what is happening at Conway but they haven't been showing up. Our first appointment was Friday and no one showed up or called. Nothing over the weekend or Monday, Tuesday and here we are Wednesday and not a word. Called and spoke with the office several times but same promises that come and go. We have an account for two homes, it would be nice if they just told the truth of what is actually happening. Today we finally decided to call another company. read more

Can I give them zero stars? Have a delta faucet was dripping. Took them two days to come. The tech insisted he knew all about faucet. He told me how he worked with the owner of the company with these faucets. Hmmmm . First he said there were particles in solenoid. He cleaned that. That didn't work. The. He said that the washers in the intake valves were bad and had to replace valves for 400 plus dollars. Well first he tired to make a joke and say it was thousands Not funny Never good to joke about money in my opinion. Ok fair enough we said ok fix those. He replaced them. And guess what. That wasn't the problem. So I told him it's time to calll delta He couldn't even find the right number. I gave it to him. Oh and he left the tankless water heater on and almost burned it up it was screeching so bad it work up my friend who realized what the feckless tech had done. Luckily it wasn't damaged or so we think Then he drops some tool into the area behind the sink and can't get it out. Delta says they are sending part. A week later here he comes again and asks me where the part is. Duh. It's not here yet. But he does get under the Sink and retrieve whatever he left there last time And when the part does arrive he's ordered the wrong part and ....... That's not the part that controls the leak / drippy faucet anyways. Good news. He was happy to show me videos of him shooting big guns. I didn't ask to watch. He just saw some memorabilia in the house and thought he d share his hobbies with me So if you want to spend 500 to not get your leak fixed and waste days of your time. Call Conway. Otherwise find a real Plummer and steer clear read more

Conway gave me a 10am appointment. No one showed up until after 4:30 pm. They were supposed to do a routine winter service. The technicians did not have any filters. They did had a long list of "repairs" that I "needed" though. After they finally left I looked at the thermostat and it was blank. I called Conway to tell them my system was not working even though it was working before their technicians started their service. Conway said they could only send someone back in the morning to look at why it was not working now. We had just come out of days of ice storms and the over night low was 26 degrees. I troubleshot several reasons why my furnace was not working and figured it out myself. Conway is a waste of money and time. read more

Told me I needed a new water heater for 4k something. Then told me I could have it fixed for 1k something but need a new one in 2 years. Ours is only 5 years old. My friend came over, replaced the release valve, and now it works!! I may be a woman, but I'm not dumb read more

YOU BE THE JUDGE. I called Conway to clean the outside coils on my AC. They did a fine job. The next day my AC froze solid and I had to turn off the system. Conway came back a day later and claimed my AC was 2 lbs low on freon and that I probably had a slow leak. My AC never had a problem until Conway serviced it. The guy on both visit couldn't have been nicer. I think this is just too convenient to be coincidental. What to you think? read more

Conway, my parents used you for years and after my father passed and mother had debilitating stroke, my mother just recently received a quote from you to replace 50 Gallon Gas Hot water heater for $3,300. Let me say this, if this is how you do business in Memphis, your contractors license should be revoked for price gouging. 50 Gallon Gas Hot water heater $700 plus tax, labor to remove and install new $400. Anyone that has this same issue with their hot water heater please reach out to me and I will be glad to connect you with fair and honest people. read more

Stay away! The service this company offers is absolute garbage. It has taken over 3 months for them to complete an installation of a new HVAC system in my home which has involved multiple failed inspections, cutting corners at the expense of our home's aesthetics without any communication from their service crews, and multiple phone calls where they have tried to bill us for additional service fees sending out technicians to just finish a job they have already been paid for. I cannot stress enough to stay away from this company if you are having any major installation or maintenance work done in your home. read more

I called for an appointment for someone to come & give me an estimate for a whole house generator. It was 3-4 weeks before I could get on the schedule. My appointment was from 8-12 noon. I called them the day before to confirm my appointment. The lady stated yes you are on the schedule, & David will be the person who comes out. I waited until 12 noon on the day of my appointment, & no one had called or showed up. I called & spoke with Israel. He stated that yes I was still on the schedule. No one bothered to call, or show up for the appointment. I have always checked to see if a company that I'm planning on doing business with is a credited member of the BBB. I also read the reviews before doing business them. I did not read the reviews this time, because I've been doing business with them for a few years, until after this treatment I received. So I'm not the only one that that are doing this way. This is such a disrespect to the customer. I have used them for many years & this is the appreciation they give me. They installed a tankless water heater, a new furnace, & a new air conditioner. Plus I have paid them to do maintenance on my furnace & air conditioner every spring & fall. Wow!! I've always heard that you will eventually see someone's true colors if you deal with them very long. I called & asked to speak to the manager, & the lady said she would have someone call me. Well, that never did happen either. Guess they have all the business they want now. Good thing there is competition out there. If they don't want my business, I surely don't want theirs. Good riddance. read more

I would give them zero stars if I could. Our water heater went out on the Saturday after Thanksgiving. Since I paid for a Conway Club membership (for years), I called them. They said they would be at my house between 2-6pm. I was sent a text and email confirming this. I called repeatedly and was told twice a tech would be there and would call me. Never happened. The third time I called (at 8pm) I was told the office had been closed since 2pm and there was no tech coming out because there was no one in the office! So I was lied to. I ended up calling Hiller and they came out on Sunday and changed out my water heater. Conway called me on Monday and I told them what happened, cancelled my membership and will never use them again. I still have not heard from Conway about their awful service, or received an apology from anyone except the person who called me on Monday. Never use them. read more

I'm so disappointed in Conway Heating & Air. They post everywhere Guaranteed Satisfaction. But, guess what, I'm beyond dissatisfied. I reported my problem to them 3 weeks ago. The young lady (Lisa) in the refund department said, she had just seem my information on her desk & that she would refund my account at that time. (No refund). I have called too many times to count & the receptionist always take my information & say someone will give me a call but no one ever calls me back. I'm truly disappointed. read more

I have 2 main issues with this company. 1.) I contacted them for their monthly routine service in January of 2020 when I moved into my new house. I never received a response so I figured they didn't need any new customers. 2.) the last few times I've shopped at Home Depot there is always an annoying lady who tries to hard sell me for their service that I never received a response to in the first place. The last time I had to tell that lady to leave me alone and I was ready to mace her if she kept following me. Those 2 reasons stated above as well as the other reviews are why I'll never use them. read more

Although technician was extremely nice, he misdiagnosed the problem. I still paid for the service although the upstairs AC was not fixed. Set up three follow on appointments. No show three times with no calls. National call center was worthless. Going elsewhere with my HVAC. I recommend you do the same. read more

Fabulous staff and very efficient. Thank you for being so prompt and professional. I will definitely use you for all my future needs. Everyone was so friendly and worked with me and my crazy work schedule.. I will definitely recommend to my family, friends, and clients. read more

First experience: No call no show to assess updating electrical panel. Second experience : $8500 quote to replace a small A/C unit for a 750 sq ft back house. Poor communication, outrageous pricing. I should have known by the first experience but needless to say I'll take my money elsewhere. read more

This is an update on my previous post about my attic door . Conway Services contacted me, sent a contractor to my home and repaired my attic door. I appreciate Conway Services for making the repair. read more

Same issue as before got ny biannual service scheduled no show no call. Have spent close to 12 hours waiting at home between the scheduling dates. Calling customer service for updates does no good. And I pay monthly on time to not be treated with any type of concern. I can no longer support this business. read more

I am a home owner in Olive Branch, MS and a business owner. I scheduled with Conway to have my 3 HVAC units in my residents serviced and cleaned. They talked me into purchasing their annual service plan. We scheduled the appointment and they called 30 mins prior and asked to reschedule due to potential rain. I agreed, but as a side note it did not rain. The next visit they didn't call or show up for. The third visit today - once again no call or show up. They have an answering service that is useless. Expect to verify all your contact information 3-4 times with 3-4 different people. Which is a waste of time because they will not call you. We all have see the Conway vans with the owner waving. You better off to return with wave with the bird and not bother to call these clowns read more

Don't trust CON - Way - they are CON artists. My HVAC system was making a strange noise, so I took a family member's advice to call Conway for an inspection. The technician examined my system, took 2 hours, wrote up $5,000 worth of parts that need to be replaced, then recommended I buy a whole new HVAC system since mine was 17 years old. Next day the Salesman comes to talk about the new systems I could choose from for $10,000 and up. Then comes pressure - if you sign today my Manager can give you a discount. I backed away as I needed to think. Next day I hired an independent HVAC technician to come diagnose my problem, which he did in 30 minutes of testing. The blower motor needed replacement, that's it. And a new thermostat. Total parts and labor $500. Works just great again. He told me my system is a Trane, top of the line, will last many more years. Bottom line - Don't trust CON way. read more

Our outside garden faucet broke. We told the guy who came out we had bought a new faucet but when My husband tried to take the old one off the pipe broke. We paid over 900 for this guy to put in new pipe and he wrote on the reciept that he used customers bib (faucet) but instead he put on one that they used on old houses and no hose fits it, there are no adapters online and we had to find a specialty shop that had a pressure adapter for old houses just to get our hoses to fit. I would NEVER use this service again. If he really had used our bib we never would've had any issues. They scam you and use equipment no uses anymore. read more

My bathroom sink and tub were draining disconcertingly slow for the last week. They got super jammed yesterday and I knew my 69-year-old home probably needed a little plumbing tune up. I called Conway around 3 p.m. and they had someone available to come to my home by 9 the next morning. I pushed it back in time and they accommodated. Thanks! "Service Professional" David Price was super nice - I didn't mean to rhyme, I promise. I got a call a half-hour before his arrival so I could be ready and put up my dogs. David arrived, assessed the situation and I told him about that big old earring I dropped in my sink the other day. That couldn't have had anything to do with the tub, so maybe that wasn't the problem. Who knows? You're going to think I'm NUTS, but I had to get to work and I left him in my home. You know how you can just feel that you're dealing with someone who has integrity? Well that's how I felt. He knew his stuff, he mentioned how long he had worked for the company and I knew all of my belongings would be in my home, when I got off work. Needless to say, the sink and tub are clear of blockages, all of my belongings are here and I didn't spend an arm and a leg. Conway, all the way. I meant to rhyme. Yes. I did. read more

Conway is the biggest rip-off A/C company ever. The A/C and heating units in the new house I bought were installed by Conway. In the first month after we moved in, we noticed how cold it was with the heaters on. I went upstairs to check the heating units and discovered it was warmer in the attic than it was in the house. I called Conway and they sent over a tech to check it out. Tech told me that the ventilation ducting that was installed were the wrong size and that's why the hot air was leaking into the attic. He said whoever did the install didn't know what they were doing. He said he would install the correct size hoses and seal up the system. So, he did. But I still have problems with the ducting falling off the heating unit to this day. I have to go up into the attic and close them off with duct tape every summer. And, my heating bill is twice as much as it was it my other house. Next, in the summer, one of my central air units stopped cooling and I called Conway (stupidly). They sent out a tech who said he would recommend replacing a part and cleaning out the A/C unit and it was nothing major. So, he said it would cost $650 to do that. So, after I was stupid enough to pay him, I look on the internet and find out the part he replaced only cost $20. So, basically to clean out the A/C unit, all he did was squirt some water from my garden hose on the A/C to clean off some dust. $650 dollars to replace a $20 dollar part (took him 5 minutes) and 5 minutes to spray some water on my A/C. Lesson learned: Don't ever call Conway Services unless you want to get ripped off. read more

Called about a clogged drain. Conway sent someone over and charged me a $57 service charge to confirm the drain was clogged and then gave me a $298 quote to unclog it. Another company came out and simply unclogged the drain for $99. read more

Do a wonderful job just have to wait 2-3 hours after the time they say they will be here. Hasn't just happened once this happens every time I call. I'm in the process of selling a house and they are suppose to come look at the AC i bought 5 years ago, I was told they would be here at 8 am and then waited till 10 and was told they over booked, then came back after being told they would be here at 12:15 and now it is 1 o'clock and have yet to hear anything from them. UPDATE: Eric finally showed, super nice and hopefully is in and out in no time!! read more

Conway was scheduled to come out on 5/19/2023 to repair a water leak on the inside of our central ac unit between the hours of 9 am to 1 pm and never showed up nor did they call to cancel or explain why there was a no show. We waited all day but they never showed up. Today is 5/21/2023 and still no call. I have used Conway for years but don't have any plans to use them in the future. You have lost my business and further more you are overpriced and ripping off your customers. I'm gone!!! read more

Installation of water heater left a water leak, a gas leak and an electrical issue. MLGW came that evening to address the gas leak. Eight weeks and several calls to service department have addressed most, but not all, concerns. Good product with incredibly poor service and no follow up. read more

If you're considering Conway, or a current customer, then it's likely that paying a premium for services is not a problem (and that's okay) They are one of the more expensive HVAC install/repair (and now plumbing!) contractors in our area. Today was their second seasonal visit since i have been helping with overseeing my mother's work in her house and her maintenance contracts. A few years ago, she paid a premium to add insulation to all surfaces in her attics and crawlspaces. It was expensive, but it made a big difference in her utilities and temperature in the house. In short, Conway has destroyed the insulation around the interior hvac units and never mentioned the destruction of the insulation. Today was their 4th and final visit. I'm attaching pictures if I can. Again, Conway may be great in some instances, but the oversight and obvious lack of respect for a homeowner is unacceptable and needs to be called out. I reached out to one of their competitors last "winter inspection" and talked about this. His response just guaranteed a customer if i can end the Conway contract: "The only way you will know I've been there is that your air is working." Sold. Good luck, Conway. Oh and the one star is for showing up. I found cooling leaks at the inside unit last season. They came back out and fixed those, too. Imagine how many customers don't check and just continue to pay. Shameful. read more

Conway Services - Conway aftermath. This will cost more to replace than their "inspection." They won't tell you they did this. - Heating & Air Conditioning/HVAC Near Me - Memphis, Tennessee

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Conway installed my home's HVAC system and did a good job. The project was slightly over-priced, but we were desperately HOT in July. Then for the next 3 years I had them checkout the system at the start of the winter and summer seasons. And they did a good job on that too. This summer, I called them to set up a date and time period for the system checkup again. But, they were late for the appointment. The company operators were always polite, but I called them up 3 or 4 times and asked them to please contact their service tech and ask him to give me a brief call and let me know if he was REALLY coming to my home. I had already wasted 4 hours of my day, but would wait if he planned to come. The operators, each time I called, said they would send an email to their tech. The tech never called or showed up. And I wasted all day waiting. I rescheduled again. The second time the SAME EXACT thing happened again! SO, like a sucker, I thought maybe "the third time is the charm" and rescheduled again. And I WAS a sucker, because that scheduled checkup was today... and once again they did NOT showup or call. I've wasted 2 and 1/2 months and 3 days on this simple checkout project. So, "Goodbye" to Conway forever. I would prefer to have given then NO stars, but that impossible on this site. One thing is certain. The word SERVICES should be dropped from their name. That is false advertising. Unless you put POOR in front of it. read more

These people have no idea what they're talking about. No one is on the same page. Talk to one person, I'm told one thing. Talk to another, I'm told something completely different. Thank god I didn't get far enough with them to be ripped off. Do not recommend. read more

Just called Conway this afternoon on getting service on my Honeywell Emergency Generator which they installed in 2019 which has NEVER worked on any power outages. I am a Premier Comfort Club Member with 2 HVAC systems being maintained by Conway which they installed. I have spent TENS of THOUSANDS of DOLLARS with Conway over the last 20 years. They said they could get an electrician to my house on Tuesday January 17 which is THREE WEEKS from tomorrow Tuesday. Totally unsatisfactory and I would give ZERO stars if I could. This is not the company that it once was and I hope to tell everyone exactly what has happened to me. Please feel free to call me if you have any questions. I have Robokiller on my cell phone so just leave a message and I will return your call. Don't buy one of these emergency generators. They NEVER work especially when you need them. Bill Hedger. 901-848-6481 read more

Had new heating and air installed 12 years ago. The heating never worked from the get go. They would not replace the "lemon" heating unit they installed after months of going back and forth! So here I am today Dec.23, 2022 1degree outside and the temperature inside my house is 64 degrees. Think twice before using them. They do not stand behind their installation or their product. The unit they installed is a Carrier. Works great in the summer however. I'll probably have to have it replaced and spend another $7000. They had to use a crane to get it up on my condo building. read more

Perfect name for a terrible company CONway. I will never use them again. I requested service on a mini split repair that was scheduled for the morning. I called several times throughout the day and only one guy showed up after 6 pm at night. WHAT? You can't be serious. The guy that showed up never gave me an estimate on what it would cost. He just says it's going to cost, really. I spent almost $6000 on an HVAC unit from them a couple of years ago and the new unit is worse than my old one. I won't get into the frustration and ridiculous conversation I had with them. They make no apologies, but are full of excuses. How are they even in business? Just know I would never recommend them and I will not use this company ever again. They are HORRIBLE! read more

I contacted Conway about a laundry line and bathroom sink that were not draining properly. I was informed that the only way to solve the issue was to replace the old cast iron piping underneath the house. I agreed to have the work completed because it is an older house. Conway did come out within the next couple of days to complete the work. They dug a trench in the backyard to gain access to the pipes under the house. After the work was reportedly completed, the sink in the bathroom was still not draining and there was an open trench left in my backyard. I again contacted Conway to inform them of the issues. I was told that they could not determine why the sink was not draining. They continued by stating that the trench was left open because there was no clean out drain on the house. However, the house actually has 2 clean out drains. I paid 13k to have the drain pipes replaced. I had to wait 2 MONTHS before having this issue resolved. The bottom line is that Conway was quick to collect the money and slow to complete the work properly. After calling for months, I could not get them to come out and do what they were paid to do. No one at the company is on the same page. I got a different response from each person I contacted. TWO MONTHS and 13k later and I still had the same issue I was having before contacting Conway! When I decided to file a complaint with the BBB and with a bank that uses Conway as a vendor, I finally got a call back to try and resolve the issue. I WILL NEVER USE CONWAY AGAIN!!!! read more

I contacted this company for possible service. They didn't care about nothing but the money...jacked up the price. I know now they wanted to charge an excessive amount.,seems to be dishonest people. This company was very disappointing and unhelpful to my family. read more

DON'T USE THEM! I contacted them this past April to service my AC for the summer. It was cooling fine until they serviced it for summer. By that afternoon it wouldn't cool at all. They refused to take responsibility for the damage and wouldn't replace my outside unit and refused to pay me the $2500 it cost me to get a new unit. I'll never use them again and I recommend you don't use them either if they're not going to take responsibility for their mistakes. I would give them no stars if it gave me the option. I bad mouth them to everyone I know including people that read this review. Conway Services made a response to my review. That was their excuse not the truth! Their tech damaged my unit and the CS comment was their excuse!!! That's right they blamed another company that serviced my unit 3 years earlier. What a joke! They have a negative mark against them with the BBB from me!!! read more

Worst experience I have ever had with a plumbing company. Had a technician out to my rental property for service and requested that a leak be fixed on the upstairs bathroom. Technician came out, cut a large hole in the ceiling (which was left open) and subsequently stated that there was no plumbing leak. Advised me to call a roofer. I called a roofer to diagnose and repair a roof leak, and was told by the roofer that there was no roof leak. I then went to the home myself, discovered and repaired a plumbing leak, then had to patch the ceiling and paint. I called Conway services and requested that they waive the service fee, as I had not only now paid a roofer for an unnecessary visit, but also had to fix the plumbing issue the technician had missed myself. I was told that the service fee would be waived. Three months later, I received notification that I had been reported to the credit bureau for unpaid work fees and that legal action was being pursued (this was the first I had been notified of any issue whatsoever). This company will NEVER work on any home I own, personal or otherwise, and I will advise all others to steer clear. read more

We have had a horrible experience with Conway. We pay every month for "Comfort Club" service. Don't bother. I made an appointment for the twice a year cleaning which is included in the "Comfort Club" which we pay for, as mentioned. They were supposed to come between 4-8:00 recently. I received a text late (no phone call) afternoon saying they were canceling and rescheduled for a week later. I did not talk to anyone, they just made the appointment. I called the very next day to make it today (10/28 bt 12-4). Today, no phone call and no texts. I called early afternoon to make sure it was today and that someone was coming today. "Yes, you are on the schedule today." Nothing. I called again around 4:00 (remember someone was supposed to come between 12-4) and the person said, "yes, you're on the schedule and they will call 30 minutes beforehand." It's 7:00pm. No call, no text, no communication whatsoever. Even some type of phone call explaining a delay would have been appreciated. Nothing. read more

These folks do NOT give free estimates. When you call them to get a quote, they charge you a fee. Luckily, they told us about the fee up front so we declined the appointment. There are lots of other companies that don't charge a fee. read more

I had a really bad septic back up called Friday 8am was told 12-3 then received a call back that I had to wait until Saturday. Rep came However when they left my tub was not draining calls back 9 am on Monday was advised I have to wait until Tuesday with a bathtub that still had backed up septic water in it. Which is unacceptable! I asked to speak with Manager was placed on hold only for customer service rep to tell me her manager Matt said it will still be tomorrow. So basically he refused to speak with a customer that paid for service 2 days ago. I have to wait 2 more days with backed up dirty toil water in my bath tub that stinks my whole house !!!!!! read more

I've been a Conway customer for 20 yrs. very satisfied until a couple of years ago when Conway started doing hard sells for items such as whole-home surge protection, air purifier, etc. And I do mean HARD SELLING. They hurriedly sent a supervisor out when the tech doing my maintenance didn't get me to bite. I did add an air purifier because my husband had pulmonary issues - only to find out 2 yrs later that they put it on the wrong unit. Most recently, was having issues with the unit not cooling consistently . Took them 3 visits to determine that it was a refrigerant leak and then quoted $1500 for the labor to repair it (part was under warranty). $1500 for 3 to 4 hrs of labor! Ridiculous. This company has gotten too big for it's britches. Repair was done by a competitor for 1/2 the price. I won't be using Conway ever again. read more