I have had them come out on many different jobs. Condenser leak, Gas line repair and pressure test which passed MLG&W testing to unlock gas meter first inspection . Just recently this fall replace my failed gas valve in less than an hour. All technicians are professional, approachable, respectful and patient. They are my recommended HVAC business to anyone. Prices are reasonable and fair. I also compliment their staff Ms. Lisa and Ms. Ginger who have been always kind and courteous. Sincerely, Billy Morris A Highly Satisfied Customer. read more

My AC was working perfectly. No problems at all. They came for just an annual inspection, and said they FOUND something that was going to cause it to break in the future. So, I believed them and said just to go ahead and fix it, because I want my AC to be reliable. During the process, they fried my AC circuit board. To the credit of the technician, he did admit that they had crossed some wires. But I was without AC for 5 days due to their negligence. When they finally fixed it the next week, the owner had the nerve to send me a bill for $250. When I balked at receiving a bill at all, Ginger (rude phone answerer) reluctantly agreed to reduce it to $125. Now she is leaving me daily phone messages, and has threatened to turn me over to collections if I don't pay it. And now she says I owe $250 again. Terrible company. Terrible customer service. Incompetent. I would not use them. You don't charge customers when you break their AC for 5 days. read more

I have been using cannon brothers ever since I moved into my first home a couple years ago for preventative maintenance. I felt the need to come on here to combat some of the negative reviews. I've never had any issues with my units because of them keeping them checked and cleaned. Every technician that has ever been out here has been extremely friendly and personable. You don't get that a lot nowadays when this world is so negative sometimes. So I really appreciate it. The man that came today (Charles) was very nice even when my dogs probably scared him to death when I accidentally let them into the backyard. He also gave me some tips to keep my HVAC drainage pipes clear and bacteria free which is something he didn't have to do but he went above and beyond to show me so that I could better protect my home. The reception staff has always been so nice over the phone and extremely prompt when replying to inquiries for service. They also keep good communication on the day of. I appreciate the kind members of the cannon bros team! read more

I had called them to come fix my ac and they couldnt make it so i had rescheduled the next day... they came and fixed the fan that charged me $500 and it still doesnt work.. he said oh imma come back to fix it tomorrow which he show back but never finish his job and left without a words ... so i had called and complain ,another guy came and try to put everything together , couldnt fix.. he said he will talk to the boss and tell the boss to call me back .. nobody ever call me back to talk to me.. charged me $500 for nothing .. this is bs.. i am not recommended this place.. dont waste ur money.. if i could give a 0 star i would... reason why i am so mad is because i have a little child and 60s year old parent in a 90 degreee house .. we would have died in the heat... .. No responsible.. no care ... no friendly.... no recommended read more

Absolutely worthless and rude. They do not stand behind their work. I really don't believe they know what they're doing or at least their technicians. Beware!! read more

Company tried to sell me an entire new system when i asked for the condenser fins to be combed and repaired. Service tech said it couldn't be done. Called another company out and they were able to repair the fins as the unit was working fine. Talked to the "manager" as sheso rudely was insistent to collect on a $110 service fee and although i explained that their tech wasn't willing to do what was requested. Pictures are before and after read more

Cannon Bros - After - Heating & Air Conditioning/HVAC Near Me - Memphis, Tennessee

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My husband had the company out to do a semi-annual check & check for a freon leak we had been told on a previous visit was possible. Tech checked out the system & then sprayed something outside on the unit. Said he would return to see if there was a leak. He never returned. When my husband contacted the company, he was told there would be an additional charge for the tech to come back out. Therefore, still do not know if there is a leak as we are not paying again for someone to come back out to do what was requested the first time. Totally disappointed. read more

Owner is completely clueless as to how to represent his company other than those awful commercials. He triggers very easily, beware!

Have used them for years. Was always satisfied. Tech showed up last week for summer tune-up, no mask, no awareness of obvious problem. I'm elderly and their complete lack of concern resulted in our parting of the ways. How could they be so oblivious? read more

We built a new home in 2010 that had two (2) of their Goodman units and we added a third ductless unit in our garage the year later and made it into a rec room for a total of three (3). This company has always given us dependable service and has been more than fair in pricing. Going to get them to add a unit into my sons home shortly and that should say all that one would need to know. Good people here. read more

A/C went out. The customer service on the phone making the appointment was excellent. The technician was prompt and polite. He replaced the parts that needed replacing and I was charged a fair price. Very happy and I will call them again. read more

My AC wasn't keeping up throughout the day so I called Cannon Bros. and made an appointment to come out and see what the issue was. They came out the same day. Their technician was great. He assessed the problem, told what needed to be done and fixed it on the spot. Unlike a lot of other AC companies in Memphis, he didn't try to sell me a bunch of junk I didn't need or up-sell anything which I appreciated. My AC dropped the temperature in the house within 30 min. I will definitely be using them again due to their quick response, professional straightforward approach and the fact they didn't try sell me BS. read more

My son bought a house 18 years ago. The air conditioning didn't cool the house near like it should. He was shown by the builder that it was the correct size for the size of the house. He had several companies look at it. They found no problems with it. Some told him the system wasn't big enough and some told him it was. He just lived with it. I bought the house from him last year. I decided I would have the system replaced since it was getting old and it had a couple of parts failures and had never cooled as it should. I had 3 companies come to see if they thought it was time for replacement. The first 2 looked at the system and told me it was time for replacement with a bigger unit and some additions to the outlets and returns. Both gave me quotes for replacement. The 3rd to to come out was Cannon Bros. After looking at the system, he showed me where there were big gaps around the return plenum into the attic that had not been sealed when the house was built. He said that the system may need to be replaced soon because of the age and parts failures. He gave me a quote for a new system. He also told me that I might want to seal the gaps around the plenum and see if it cooled better. He thought I might get a couple of more years from the present system if that cured the cooling problem. I sealed the plenum and the system cooled the house as it should have when it was new. When I do have it replaced, Cannon Bros. will be the company to do it. And, their quote was less than the first 2 companies and didn't include extra outlets that are not needed. read more