Samantha at the service desk went above and beyond for us. Patient friendly and professional. Thank you so much. Even the little things like a coworker pointing the box fan in our direction. You get a more personal experience here than other home improvement stores. read more

A hidden gem of a construction store, which looks like Home Depot but with way better pricing. I've purchased kitchen cabinets and flooring here before and couldn't be happier. They also have good customer service, always ready to help. In addition, they have a vast selection of rental equipment for all home improvement needs. Will definitely be back! read more

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This is the place for real builders. Home Depot & Lowe's has great aesthetics but for the structural and vital components they overcharge. This place has a drive thru lumber yard, so you can pull your truck straight in to the store and load it on to your truck, this alone makes it superior. My back is very happy about that. They have a great window selection, great quartz counter top selection, (also in the lumberyard). They have great deals on doors, floors, cabinets, and everything you need for new build or remodel. Love this place. Staff isn't overworked like other places, so they are MUCH more helpful and knowledgeable. read more

The costumer service people were disrespectful and unprofessional, my dad went to look for the bathroom and accidentally started going through the employees only room, one of the older women there probably mid 40's yelled at my dad and said "not there sir" which I understand but afterwards her, a guy mid 20's with a buzz cut hairstyle and glasses, and an over weight woman started cackling as if they saw the funniest thing ever and they didn't even direct him to the bathroom. I would think they need to do their job and help the customers but I guess not which was extremely disappointing. They should train their staff to do better and respect others. Overall, the rest of the employees were nice and helpful it was just that bunch in customer service who were unprofessional and disrespectful. read more

Much of the stuff I needed was damaged. But the cashier I believe his name is Issac was very well mannered and willing to help.

The people who work here are so dang helpful. Choose this place instead of Lowes or HoDe. Exponentially superior

Wanted to take time to leave my review being first experience of an employee actually coming up to me while loading truck and offer help. I purchase often from multiple Contractors warehouse never has anyone approached to offer help. Per usual does not matter how large door or item is tend to walk by never offer help. Thanks to this guy who in photo taking carts back. read more

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I just came from HD Supply and had a very awful experience from Giselle the manager. I bought grass turf and it was mislabeled and they wouldn't honor the wrong advertised price. So whoever is buying this grass will think they are paying the $179 but actually paying $229. That's one way to rip off customers. The title on the grass and the price advertised matches but when scanned it's going for the premium price!! What a ripoff!! read more

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I wanna give a shout out to Favian. Just want to say customer service with him is excellent. When we called contractors warehouse he picked up the phone and helped us with a large order for lumber to be delivered. Very responsive and caring. I would highly recommend contractors warehouse over Home Depot. Here they actually answer their calls and care about customers. Corporate this guy really deserves to be noticed. read more

Contractors' Warehouse - Thanks for great customer service. ! - Building Supplies Near Me - San Fernando, California

There is plenty of parking at this mini Home Depot. Place is pretty much the same and things are cheaper than Home Depot which is why I came. We came in to purchase windows for our house and a sliding patio door. It took some time to flag someone for help. The first 30 minutes even though a few workers saw us looking around for things one one approached us. I few even looked away why we turned to try to get their attention. I guess you always get a few bad apples everywhere you go. Finally we flagged someone and told him we needed help getting some windows. Some windows were to be special order so he took us to the front and told us to ask for a certain individual (I forgot his name - apparently is the only person who takes care of the special window orders). You'll do a lot of waiting here, at least we did. We waited about 20 minutes standing at the front counter because everyone was "busy" but most of them were just talking with their colleges. Finally, one of the cashiers asked if we needed help. I told her that we needed to order some windows she just said we were in the right location (we were at the front counter, not that it mattered since no one took notice). After another 5 minutes, we were asked if we needed help from the font desk. We spoke to someone and got our quote. We came back 2 days later to place the order and paid in full a little less than $3k for the most energy efficient windows they had. Which was a good price (we placed a special order for 2 windows). They had someone roll the windows up and to my disbelief it wasn't the windows. I was so upset. What did I just pay for? What kind of windows for special ordered that are not refundable and final sale? There was a lady at the customer service desk that my bf explained to that we didnt want those windows and to cancel the special order. She said final sale for special order and instead of offering to exchange the windows for the ones we actually wanted she didnt want to deal with us and just wanted to return our money to us. What kind of customer services is that? #1, you always try to make the sale, so exchanging will guarantee the location with the funds already received and #2, try to make it right. As soon as my bf told me they wanted to give us our money back I was irate. My Karen slowly started to come out (this only comes out when necessary, in this case $3k was necessary) I asked her if she can get her manager. She rolled her eyes and called him over. She was explaining to the manager her version and of course left details out. I explained to him that we were given the wrong windows. I really think he knew they messed up and said that if he was able to stop the special order, would I still be willing to take the windows. Of course I told him, I had workers at my house at that very moment that I am paying by the day to work on placing my new windows these are needed ASAP. after about 2 hours they made it right. It only cost me about $1,500 more since they didn't include my patio sliding door. Prices are great but customer service is lousy and careless. If you do come, make sure you get names, make sure you show them what you want exactly and make sure you get charged correctly. I love my energy efficient tinted windows. I would probably have gone to a different HD. read more

Contractors' Warehouse - Building Supplies Near Me - San Fernando, California

Great selection and prices!! Bought a door and drove it all the way to Chula Vista due to the great value here!! Employees were very nice and helpful and friendly!! read more

Lazy people at the order desk need to be briefed on customer service skills. I went to another warehouse after the girl at special order desk was no help. They immediately gave me an estimate and even though I have to pay extra because they are further away, I decided to place my special order with them. How hard was it for her to help me get a quote to keep my business? No, she gave me a generic response without even asking for details. Absolutely LAZY! read more

After going through Yelp and FB messages with Contractor Warehouse Rep. I was able to return 2 bifold doors. The customer service on the internet was great and I hope they improve their customers service and make the return policy more friendly at the stores. I had to go through a couple loops and trips to return the doors but I'm happy and I'll continue to do business here. Thanks to the internet support of Contractors Warehouse. read more

Everyone on the phone and in the front desk customer service area was very helpful. I had an issue with a faulty door, and they definitely came through. From problem solving to loading and unloading. Each and every worker there who helped me deserves 5 stars. Most importantly, a huge THANK YOU to Giselle and Cristy, I truly appreciate all of your help. it's rare to run into great customer service now a days, so a shout-out and 5 stars had to be given. read more

Good luck returning stuff! The girl at the customer service line was just looking for every excuse in the book, just not to give me a refund for just a couple of extra materials that I got after spending thousands of dollars. I know they have a big selection but I think I'm going to take my business to Home Depot. read more

The code the manufacturer gave me for the water heater said it's still under warranty. I appreciated Christy helping me on this and thinking outside the box. My plumbers got the job done and thank you so much for helping me during my difficult time. I appreciate it and treasure helpful compassionate people out there in the world. read more

Probably had the experience I've ever had at one of these home improvement stores. Purchased some tiles at the North Hollywood location but they ran out so they told us to come down to the San Fernando location. Paid $12 per case at the North Hollywood location 15 minutes ago and got to this location and they're telling me the same product costs $30 here. How does that even make sense... It doesn't, that's how. Spoke with Alma who is the on duty manager currently who is probably the most useless manager I've ever dealt with. Absolutely ZERO customer service. Doesn't know how to communicate. Whoever is in charge of hiring or promotions needs to really needs to change their methods. With employees (especially managers) like this I understand completely why this location has such horrible ratings - and why compared to the other locations they are not busy, literally just sitting at the counter practically swatting flies. Won't be back. EVER. Horrible. Horrible. Horrible. read more

Contractors' Warehouse - Building Supplies Near Me - San Fernando, California

Excellent customer service. I had not 1, not 2 but 3 employees take notice of me shopping and helped me within their capacities of their knowledge in product & application. Each of the members I came a cross all had a hospitable attitude. During this visit, i looked at countertops, bathroom vents & vanities, cabinetry and doors. I am very impressed with the great quality and reasonable pricing of everything. The location is a little smaller than the other I've previously been to but either way unlike the other reviews on here the customer service I received exceeded my expectations. They make themselves available & assist. HD supplies great products at competitive pricing, great variety and this warehouse is very organized & easy to find what you're looking for. I would recommend anyone to pay a visit. Great hours, open everyday, great staff, products & service. I love it here! read more

If I could give them negative stars I would. I am building a house and went to this place for windows. After standing there for a very long time, A Ms.Ramirez helped us with the order. We ordered over 8000bdollars worth of windows . I ordered windows with black frame and a folding patio door 8x8 black frame. Today they were delivered . They are all black frame outside and white inside and the patio door that I paid over 4000 dollars for is 7x8. When I called the store Ms. Ramirez was very defensive and didnt want to acknowledge her mistake then I asked for manager and assistant manager c AZ me to the phone Jose, also not much of a help all he kept repeating was but you signed the order. Yes I signed the order but I didnt know I had to ask are both sides black frame? All they said was we dont have black frame windows on both sides and we dont carry 8x8 patio door!! WTF People beware of this place. read more

Open to the public. Large warehouse with many different items. If you're looking for some home improvements or flipping a home at a low cost this is a really good option to check out. We changed out all of the hardware in our house at a fair price. Very happen with the end result. read more

Bought all my shaker kitchen cabinets here. They were ready to install and I saved a lot of money, compared to bigger warehouses in the area. I came in with the measurements merchandise was available I did not have to wait to order. Had an issue with one of the drawers spoke to Alija sent her photos over the phone. She took care of the issue and resolved my concern. Replacing the drawer. Thank you Alija for helping me out with kindness and professionalism. read more

you only come here is no one else carries a product. Employees don't know much of construction, it's hot as HELL in the store and even if you return a product with your membership number and credit card you only get store credit...how outdated is that?!?! Most products appear to as cheap as you can go. read more

BRENDA is your go to person at the Pacoima Service Desk!! She helped me out so much with my recent purchase. She went above and beyond my expectations, was quick to respond and has such a cheery attitude. Customer Service is a tough job and BRENDA IS THE BEST. read more

Prices are no better that Home Depot, customer service sucks. Had to stand in return line for 45 minutes because there is only one return register. The guy in front of me brought back 20 or so items. He handed the returns guy a stack of receipts. The cashier has to look through all the customers recipes to find each item. There computer system is obsolete. Home Depot can scan the bar code on every receipt in the pile then scan the items. Done in two minutes. WTF? If you plan on returning items after your project shop Home Depot or Lowe's. From here it's better to trash your leftovers than to go through this. read more

Excellent customer service. They had 2 guys come help us get some moulding and they showed up to help us within minutes and had everything loaded up onto a cart very quickly. Home Depot/Lowe's suck compared to HD supply. Also the prices are much more reasonable. read more

A wide selection of matrials, which I always think is great because you don't need to go to 10 odiffrant locations to find what you are looking for. The customer service was ok I have seen better but don't have any major complains. read more

They didn't really have what I was looking for in a vanity and the reviews make me very wary of using them in the future at this point anyways. read more

Terrible customer service, the employees don't ask for any assistance. The employees are just hovering around the cash register. My mother had to tell one of the employees who were right next to the gate to unlock because they were just looking at her. We are not coming back here again. read more

Pros: Some items are a better buy at HD Supply than Home Depot or Lowe's. Cons: Customer service sometime leaves a lot to be desired. Some are helpful but some just don't want to help. I bought an item at will call and was told the item will be ready to load once I get back with a vehicle big enough to handle it. I get there, nope, item was not ready and I was told I will have to load it myself. WTF? I didn't bring another person with me since it was a weekend a lot of people were out of town. At Home Depot, I came by and they had the bricks I ordered on a pallet and ready to load and they didn't charge a deposit for the pallet. read more

Unprofessional with their stocking. Been two days they tell me they will be restocking lumber and everyone has an excuse as to why they can't get it into the lumber yard. Employees don't look for solutions just give you a run around. read more

This location is great. Everyone is super helpful. Prices are affordable and they are very accommodating with deliveries. Alija was really kind and a pleasure to transact business with. So is everyone else. Thanks again, ill be back shortly to wrap up this construction. read more

If you need to do some home improvement or simply do some upgrading to your home, be sure to come here. They have a large selection for outdoor supplies......even metal fencing !!!! read more

Contractors' Warehouse - Receiving area - Building Supplies Near Me - San Fernando, California

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To be honest it was my first time walking into this store. I was greeted by a gentleman behind the service desk by the name of Paul. By far the best customer service I have received! He gave me the rundown on everything. I needed a window, He explained to me what "Low-E" meant and went through all the details in putting in a window. If any of you decide to shop here please see "Paul." The man knows what he is doing. He literally asks all the right questions. And to management. Please hire more people like him. I will be shopping here more often. read more

The service staff Rudy and Sandra provide the best help to my sister who needed to purchase the particular tiles. It took her 5 minutes the material she needed and she was checked and out with the speediest service. Furthermore the staff are friendly and courteous. I am giving a 5 star thumps up to these people. read more

They have one of the best collection of built and ready to assemble kitchen and bathroom cabinets you will find. You should always shop this place before you ever go to a retailer read more

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They have a wide selection of material for home improvements and are much more affordable than Home Depot. They have many things in stock that you would have to special order from Home Depot or Lowes which makes it very convenient. The problem is it is not the most consumer friendly spot as it's hard to navigate the warehouse and find what you need. The employees are a hit-or-miss; some are very friendly, some seem like they don't want to be there. Either ways, if you know what you want and don't need a lot of hand-holding as many people expect from Home Depot/Lowes, then this is a good place to get what you need at a very good price. read more

Called the store and received the best customer service ever by Alija she explained everything and answered all my questions glad I drove from Santa Barbara to give my business to them she made it so eazy and worth the drive thank you very much. read more

We ordered materials and paid for them upfront. The wait time was much longer than expected, but that was excusable due to COVID concerns. However, when the materials came in, they did not contact us. Instead they released our order to one of my customers based on their word and did not request permission from me or inform me they were doing it. When we disputed the charge, they basically told us too bad, the materials were signed for. This was our first and last time doing business with HD Supply. We believe orders should only be released to the buyer, not any related parties, unless prior authorization is given. read more

They have a really good selection of various products at this location and prices are way lower than other big name stores. I got a glass sliding door at almost half the cost, and then a bunch of other stuff I didn't need but the prices were cheap so I talked myself into needing it. Customer service was good. Girl at the counter went out of her way to guy in front of me. They offered to help me load the slider in the truck since I was alone. I have been back and will be back again for the great selection. read more

Friendly staff. I called in with questions regarding vinyl and they assisted me without rushing me off the phone. When I visited the store, one of the staff members in fencing notice I was unsure about one of their products and approached me to see if I needed help. The rep was very knowledgeable about the products and even made a few suggestions that save me money. Store is very clean and presentable, staff are all wearing masks. read more