Love working with the team at Builders Surplus. I have an older home so I want to do what I can to…read moremake improvements. I happened upon them accidentally and found EXACTLY what I was looking for. They are knowledgeable and so helpful. Will use them for all my home improvements!

Buyers beware these people are the ONLY ones who DO NOT GIVE YOU AN EXCHANGE, A REFUND, OR RETURN…read more!!!!on any purchases whatsoever not even if they make the mistake themselves As soon as you walk out those doors They have no form of sympathy or remorse They are just place butthoes no bs

Always great customer service and great selections and prices. We have purchased multiple items…read moreover the years. My favorite is my iron front door!!!

I've stopped in several times over the past few years but have never found what I was looking for…read more This latest visit was looking for a bathroom vanity. I found a couple that fit the specs I needed but they were pretty pricey and didn't include the countertop or sink. I found a nicer model elsewhere that also included the countertop and sink and the price was less! Maybe it depends upon when you stop in to see what they have in stock. This visit really had very limited selection.

Super friendly staff and a very efficient process for picking up any kind of landscaping rock that…read moreyou need. This was my third trip, and it is very easy to find what you need, purchase it, and then load it up. They have a wide variety of various types of stone in a lot of different sizes. I found a perfect match for my landscape bedding and I am very happy with the results.

If you know what you want, this is an amazing resource! Prices on plants are sometimes one half the…read morecost of local nurseries like Calloway's ... but it is "self service" for a home owner as their focus is on contractors. The value totally makes it worth the effort. Grab a cart, load up your selection and head toward the front office to pay. Almost any type of landscaping rocks and gravel are available too. Delivery of rocks is available even for individuals and I've done that too. They will place it in your driveway (or your curbside choice).

This review might have made it to a four or even a five star had I even been approached by a…read moreLowe's associate, but the Getting here shortly before closing time, obviously had most of the associates working on other things. I don't know what the customer service is like typically at the store because this is literally my first visit here, but tonight it was lacking. There were a couple things I needed, And while I generally have the Lowe's layout down, these were seasonal items, and I'm not as well-versed on where they place some of that stuff. That becomes especially true when we are nearing a change of season and things get put on clearance, aisles, etc. Specifically, I was looking for a specific kind of bird feed, and also Pinionwood. I eventually found the birdseed in the clearance area of the garden section, but I never found the wood. I don't know if they don't have it or if I just couldn't find it. Without anyone to help me or ass I guess I won't know. Review #2051

On January 29, 2026 our very old Maytag needed service so instead of putting more money into the…read moreolder machine we decided to purchase a new one. We went to Lowes who we always preferred to purchase from and spoke with them about different Washer/Dryer units to replace the old ones. We decided on a Euro style washer/dryer combo which saves us space. It was almost President's Day so we were going to wait to see if they would go on sale, but Ryan the sales rep told us that under their 30 day price guarantee, if the unit were to drop in price or someone has it for less they would credit us the difference. So we purchased it and found it $103 less expensive somwhere else and notified Ryan sending him the link to the lower priced unit. He promised he would make sure we received the price match and said he would change the price of our unit to the lower price which would save us on tax. That never happened. I did find an Oncor Electric offer for $100 total if we purchased an energy efficient washer and dryer and was provided a letter from Oncor and Lowes customer service did give us 2 $50.00 credits representing the washer and the dryer credits. I had to do not one but 2 disputes about the price match before finally they applied not the price match but the $100 drop in their pricing and they did not apply the credit as a drop in our purchase price which would have saved us tax as promised so I am out a lot because they refused to keep their word and honor their Price Match Guarantee PROMISE. I doubt seriously that we will trust them on large purchases again unless they are willing to make this right AS PROMISED.

Went in for a lawn mower and the manager Eric was amazing he was helpful kind and very curious we…read morewould definitely recommend anyone going to this store if you want good service ! Thanks Eric for the great service today!

Love this location. It's always " on my way". Position perfectly between point A and B and likely…read moreto have the Stuff I need to get the job done. Today? Well stocked,good inventory,which is my hot button. Friendly staff! Someone actually said something to me! Easy on and of Highway 75 north. Go!

I purchased a Blanco kitchen faucet and it has been awesome for 15 years.The cap came loose and…read moregrinned in the garbage disposal and was able to replace it!!!!!!

This place is pretty unbelievable. It's what it says - a builder's showroom. My out-of-town…read morelandlord is redoing a bathroom in my leased house and asked me to make the rounds checking out claw foot tubs. I suggested one I saw in their showroom and I'm not sure if she's going to get that one or a less expensive model from Home Depot but beware of going in. You will be ready to sell your blood to remodel your bathrooms and kitchen.

BEE IS DA BOMB... this place has every type of moulding that was ever made. And they sell in pieces…read moreup to 16" so no seams even on even those long stretches of wall. Reasonable and fair pricing too. Love this place!

Rude people, and an incredibly messy place. Looks like a relic of a business from decades ago…read more Staff is miserable; culture is broken. No one wants to be here, including the customers. I don't understand why anyone would use these folks when there are so many better options available. One and done - never going back.

I visited this store to see the selections and they have quite a few that are different from other…read moretile stores. Although I did not buy any yet, I plan to go back as Kim was very helpful and knowledgeable.

I bought tile for a bathroom remodel. It was backordered without informing me. When I followed…read moreup, it was reordered twice. It took 4 weeks and dozens of calls to finally get the tile. Their customer service is the worst I have ever encountered. It seems they do not care about their customers at all. I wish I had looked at their BBB status before I bought from them: grade F !!! I agree with this score. I will never buy from them again.

We originally quoted $6.98 by a contractor - and did a little leg-work and found our product for…read more$3.89 a square foot at FFL. I called to confirm if they were legit (and looked up google reviews), and both times I called to ask questions - they were quick to return my call and answer them. Product was shipped in a timely manner with great communication via email. I received 111 boxes for a flat shipping rate and everything came packaged safely and intact. Couldn't be happier with the end product!

Ordered material from them to have shipped for one of our customers, this was two boxes of LVP…read moreflooring that would typically cost under 100.00. The flooring ended up costing over 500.00 for the material, due to the customer being very important to me and the material being discontinued I decided to purchase the material. Not only did all the material arrive late, but it also arrived damaged, and I also found the material to be incorrect. I have now attempted to contact them via email and on their online portal. The phone number on the website when called says no one is available. I may have to report this as fraud soon to get my money back.

Disappointing customer service. I purchased a door and paid about $180 for shipping. I wanted to…read moreexchange it and they are asking for almost $500 to ship it back.

My experience was a good one. All companies have problems, the difference here is that my agent,…read moreErika solved all of my concerns with record speed, she was by far the best I have ever dealt with. I would buy from this company again and will recommend them to all of my friends. Thank You Erika.